Customer Reviews for EZ Ship Etc
(Distribuidor de U-Haul del vecindario)

223 comentarios

5142 N Academy Blvd   Colorado Springs, CO 80918

(719) 694-2559

Horarios de la ubicación

  • Lun.- jue.: 9:30 a. m. - 5:30 p. m.
  • Vie.: 7:30 a. m. - 5:30 p. m.
  • Sab.: 7:30 a. m. - 2:30 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 7/4/2022: 9:30 a. m. - 2:00 p. m.

Servicios en esta ubicación:

Contáctanos

(719) 694-2559

5142 N Academy Blvd
Colorado Springs, CO 80918

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- jue.: 9:30 a. m. - 5:30 p. m.
  • Vie.: 7:30 a. m. - 5:30 p. m.
  • Sab.: 7:30 a. m. - 2:30 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 7/4/2022: 9:30 a. m. - 2:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The gentleman that checked me in and out was very helpful.

Ryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashton C. 
Clasificación:
4.0

I was over charged for the uhal and paid for too dollys and only got one

Cody C. 
Clasificación:
5.0

Easy check in and checkout process, everything was as expected. Great experience at this location!

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary N. 
Clasificación:
5.0

The online rental was very easy. Pick up was very quick. The return was quick and easy. The attendant was personable and efficient. Even though the store had closed, the owner was driving by and saw me pulling away. He flagged me down and told me he could check me in. It was a great experience.

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

Make sure the code works on the lock before customer leaves with the truck.

Cynthia N. 
Clasificación:
5.0

Stop taking pictures of the individual picking up the item! We identify ourselves by giving you our drivers license….there's a picture on it!

Jodi E. 
Clasificación:
5.0

My experience with Uhaul was great. Sadly, the movers I hired through Uhaul were not great. Not only did they not respond to us for two hours as we tried calling multiple times, but when we finally got ahold of them two hours after they were supposed to start, the gentleman rudely said they “had some problems,” and when I said it wasn't ok that they hadn't let us know, he said “leave us a negative review then.” We had to scramble to find movers three hours late, which resulted in our returning the Uhaul truck almost two hours late. I would strongly recommend removing Top Choice Movers from your affiliation, as they are rude and unreliable and are giving Uhaul a bad name. Gracias por tu tiempo.

Gretchen P. 
Clasificación:
5.0

Returning after hours was very difficult. Spent too much time trying to check in and avoiding late charges.

Steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank R. 
Clasificación:
3.0

While the truck was clean, it was almost a half gallon low on coolant and I had to go to a actual U-Haul location to be able to get it filled.

Andrew K. 
Clasificación:
5.0

Easy afterhours returns. Could not be simpler. Gracias.

Taro K. 
Clasificación:
5.0

Very helpful.

Joan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
5.0

Thanks for your service.

Paul N. 
Clasificación:
5.0

More staff than one

MICHAEL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff A. 
Clasificación:
5.0

Was a little concerned when I turned in the truck during business hours and the shop was closed. No issues though, just dropped the key in the box.

Kimberlee B. 
Clasificación:
3.0

The main U-Haul website to check out the truck would not work properly. It wouldn't let me add a photo of the truck to update damage on the side of the truck. The next day when returning the truck the U-Haul website wouldn't allow me to add a photo of the odometer or continue after entering the milage manually. Someone needs to fix the website!

MIKE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mya D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Jesus was friendly and helpful. He didn't have time to clean the truck before I needed it

LINDA F. 
Clasificación:
5.0

Was in a pinch on move details, jesus was so helpful. Gave me options for picking up early and returning truck after hours. Their customer service is always exceptional. They treat me like a friend and not a random customer. Nice to know I am taken care of. I will be back....

TANNER B. 
Clasificación:
5.0

Nothing I did my entire rental online easy n fast pickup n drop off

Renee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA L. 
Clasificación:
5.0

The 26' Ford was a big improvement from my last U-Haul rental.

Lance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raleigh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
5.0

Everyone was very nice!!!

HEATHER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELROBERT M. 
Clasificación:
5.0

Jesus is a very professional and polite individual. He made me feel like I mattered and I wasn't just another “customer “.

JODI E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

Your customer rep upon pickup was outstanding. His knowledge and positive attitude was quite refreshing. Highly recommend this location to other customers.

BRUCE A. 
Clasificación:
5.0

Here is a problem that happened to me yesterday. Rented a 6x12 enclosed trailer. Supposed to be $29.00 got the $8.00 insurance I looked at my bank statement it was $81.00 I stopped at the location and the young man could not help. He had to call a manger at another store to fix the problem, system problem. He called and texted him and never got ahold of him I have used uhaul for years and never had this issue, but I would prefer this charges get taken off immediately. The system needs to be reevaluated. Just not right I signed a contract for one price and get charged another. When you get a chance please call and say all charges are dropped. I have like a said used uhaul over the years, hitches, trailers and trucks and bought equipment. John Smith I believe is the manager My number is 719-502-6482 Greg Segura

GREGORY S. 
Clasificación:
4.0

Gracias

SEAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

The U-Haul app is challenging to use. It was a surprise to know I needed a passport to rent a truck. Especially after I have rented from U-Haul on numerous occasions.

Alexander K. 
Clasificación:
3.0

Upon leaving the lot I noticed the gas amount was below 3/4 tank. I took a picture with the mileage as proof. When I dropped it off, an extra charge was attempted to be made against me for not bringing the truck back 7/8 full which was apparently reported by this location. Luckily I had proof. That's approx a $30 "error" on the part of this location not marking the fuel properly. You need to add this into the check in process where customers can take a picture of what the actual fuel is vs. what someone says it is. I assume it was done out of laziness or lack of attention to detail vs. actual malice, but either way, this process should be corrected.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN O. 
Clasificación:
5.0

Not having pet hair in the rental. Even though I only moved clothing items I have to wash my items due to the pet hair in the vehicle.

MONIQUE P. 
Clasificación:
1.0

Go figure. My van was supposed to have a full tank of gas. I drove a total of 20 miles. When I filled the tank before returning, it took 7 gallons. I was told that 3miles/gallon is standard usage. I don"t think so. Both the store manager and district manager were supposed to call but never did. I think this store should stick to shipping and receiving and not try to rent vans as a sideline.

DAVID S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD V. 
Clasificación:
5.0

Smooth transaction knowledgeable staff

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa Hensley H. 
Clasificación:
5.0

Love the mobile pick up, quick and efficient! Thank you for staying relevent with the times!

Casey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN C. 
Clasificación:
5.0

I have nothing but praise for the pickup and dropoff locations. However, the 800 customer service could improve greatly. I was transferred 5 different times, finally got to the correct person who took my info, then put me on hold. Someone came back on the line and promptly hung up on me. I was on the phone for over 2 hours and my issue was still not resolved.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce S. 
Clasificación:
5.0

Easy, hassle-free drop off.

Nathan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN P. 
Clasificación:
5.0

Kevin was professional, friendly, and met all expectations. Would recommend this location as they have security cameras on parking lot to protect your vehicle when you are away.

JEAN P. 
Clasificación:
4.0

Ordered our trailer on line. Everything went smooth! No problems! Thank you for such an easy experience!

CYNTHIA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA K. 
Clasificación:
5.0

After visits to the UHaul locations around town, I was hooked up with a new tow ball, had my tail lights fixed to accommodate the trailer tow, and got the trailer hooked to my car. All personnel at all locations were kind, efficient and made sure all equipment was installed and worry free!

MEDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB T. 
Clasificación:
5.0

There was a drop off location within a mile from our townhome however that site could not take anymore equipment and I ended up going 8 miles to drop off. Not necessarily convenient for the customer.

Robert L. 
Clasificación:
4.0

My problem was with the national company. To check-in my trailer I was supposed to get on the national website to let them know I dropped it off. There were four other people dropping off struggling with the website and couldn't get it to work also. I called the phone number listed to check-in equipment and was on hold for 20 minutes, finally someone answered and they “couldn't help me” so they transferred me to someone else, I waited for another 20 minutes to get someone else to answer and they”couldn't help me” either so they transferred me to someone else, by this time my battery on my phone went dead and I never got to talk with anyone who “could help me”. The help was no help at all and the website was horrible.

JEFFERY P. 
Clasificación:
5.0

Was a little hard to determine how to do the unattended drop off, but after looking at the stickers on the backdoor of the location we got it figured out.

Jonathan S. 
Clasificación:
5.0

Best U-Haul experience

FREDERICK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany E. 
Clasificación:
5.0

Very helpful staff.

PATRICIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor M. 
Clasificación:
5.0

Colorado Springs location, operated by Misty and Kevin, were outstanding. So helpful!!

JAMES KELLY C. 
Clasificación:
5.0

It was fast and easy to get a rental. Thank you.

GARVIN M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Seyed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theunis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

Very easy online process.

Lori K. 
Clasificación:
5.0

The owner was spectacular! She got swamped with clients when I came in and handled everything perfectly!! I would highly recommend everyone to use this location!

Joshua B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Jandy V. 
Clasificación:
3.0

I was charged for two days when I returned the truck before 5 o'clock. Then I was charged another 30 dollars an something on my car which came to 166 something for one day. Will be calling back in the morning to get my money back. Makes no sense at all.

DERRICK L. 
Clasificación:
5.0

The uhaul rep that helped me was very helpful and informative!

ZACHARY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EWA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
2.0

The location is very difficult to find in the shopping Center.

ROBERT S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCANTHONY H. 
Clasificación:
5.0

Return process online took way too long. The UHaul.com website needs some work.

MARK S. 
Clasificación:
5.0

Very fast and simple transaction. Merchant was polite and courteous.

Mike N. 
Clasificación:
5.0

Gas could have been fuller- was just a little over a quarter of a tank . Everything else was good- manager very good

John S. 
Clasificación:
5.0

Super helpful and nice

CHRISTOPHER M. 
Clasificación:
5.0

Stay the same. No change.

MICHAEL W. 
Clasificación:
5.0

Fast checkout and return. I had a great experience renting a van here and would recommend this location without hesitation.

CALEB B. 
Clasificación:
3.0

Limited business hours is an issue so you have to use the self check. When I returned the unit I needed gas. I wanted to see my paperwork to confirm the level before adding gas. The website Does not show my gas out level more mileage out. If it has this option, it is not obvious on the phone. We need to be able to see this data to properly fill the tank.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
4.0

Everything went well and as explained! Using the app for check in and drop off was pretty smooth!

Christian R. 
Clasificación:
5.0

The staff was great. They were knowledgeable of the equipment and policies. They were very helpful in connecting and disconnecting the equipment that was rented.

JASON A. 
No se han enviado comentarios para esta ubicación.

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