Kevin was professional, friendly, and met all expectations. Would recommend this location as they have security cameras on parking lot to protect your vehicle when you are away.JEAN P.
Customer Reviews for EZ Ship Etc
(Distribuidor de U-Haul del vecindario)
Colorado Springs, CO 80918
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- jue.: 9:30 a. m. - 5:30 p. m.
- Vie.: 7:30 a. m. - 5:30 p. m.
- Sab.: 7:30 a. m. - 2:30 p. m.
- Dom.: 8 a. m. - 12 p. m.
- 9/18/2021: 8:00 a. m. - 2:00 p. m.
- 9/19/2021: cerrado
- 9/21/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Ordered our trailer on line. Everything went smooth! No problems! Thank you for such an easy experience!CYNTHIA Z.
El cliente no dejó un comentario.PATRICIA K.
After visits to the UHaul locations around town, I was hooked up with a new tow ball, had my tail lights fixed to accommodate the trailer tow, and got the trailer hooked to my car. All personnel at all locations were kind, efficient and made sure all equipment was installed and worry free!MEDA W.
El cliente no dejó un comentario.JACOB T.
There was a drop off location within a mile from our townhome however that site could not take anymore equipment and I ended up going 8 miles to drop off. Not necessarily convenient for the customer.Robert L.
My problem was with the national company. To check-in my trailer I was supposed to get on the national website to let them know I dropped it off. There were four other people dropping off struggling with the website and couldn't get it to work also. I called the phone number listed to check-in equipment and was on hold for 20 minutes, finally someone answered and they â€œcouldn't help meâ€ so they transferred me to someone else, I waited for another 20 minutes to get someone else to answer and theyâ€couldn't help meâ€ either so they transferred me to someone else, by this time my battery on my phone went dead and I never got to talk with anyone who â€œcould help meâ€. The help was no help at all and the website was horrible.JEFFERY P.
Was a little hard to determine how to do the unattended drop off, but after looking at the stickers on the backdoor of the location we got it figured out.Jonathan S.
Best U-Haul experienceFREDERICK H.
El cliente no dejó un comentario.Tiffany E.
Very helpful staff.PATRICIA K.
El cliente no dejó un comentario.Trevor M.
Colorado Springs location, operated by Misty and Kevin, were outstanding. So helpful!!JAMES KELLY C.
It was fast and easy to get a rental. Thank you.GARVIN M.
El cliente no dejó un comentario.Seyed A.
El cliente no dejó un comentario.Theunis H.
El cliente no dejó un comentario.RICHARD T.
El cliente no dejó un comentario.PAUL S.
Very easy online process.Lori K.
The owner was spectacular! She got swamped with clients when I came in and handled everything perfectly!! I would highly recommend everyone to use this location!Joshua B.
Extraordinario servicio al clienteJandy V.
I was charged for two days when I returned the truck before 5 o'clock. Then I was charged another 30 dollars an something on my car which came to 166 something for one day. Will be calling back in the morning to get my money back. Makes no sense at all.DERRICK L.
The uhaul rep that helped me was very helpful and informative!ZACHARY E.
El cliente no dejó un comentario.EWA G.
El cliente no dejó un comentario.Bradley H.
The location is very difficult to find in the shopping Center.ROBERT S.
El cliente no dejó un comentario.MARCANTHONY H.
Return process online took way too long. The UHaul.com website needs some work.MARK S.
Very fast and simple transaction. Merchant was polite and courteous.Mike N.
Gas could have been fuller- was just a little over a quarter of a tank . Everything else was good- manager very goodJohn S.
Super helpful and niceCHRISTOPHER M.
Stay the same. No change.MICHAEL W.
Fast checkout and return. I had a great experience renting a van here and would recommend this location without hesitation.CALEB B.
Limited business hours is an issue so you have to use the self check. When I returned the unit I needed gas. I wanted to see my paperwork to confirm the level before adding gas. The website Does not show my gas out level more mileage out. If it has this option, it is not obvious on the phone. We need to be able to see this data to properly fill the tank.William B.
El cliente no dejó un comentario.Joseph L.
Everything went well and as explained! Using the app for check in and drop off was pretty smooth!Christian R.
The staff was great. They were knowledgeable of the equipment and policies. They were very helpful in connecting and disconnecting the equipment that was rented.JASON A.
Having the Uhaul in the back is confusing when you pull up in the front.CHRISTOPHER L.
Tell customers the name on the window. Uhaul is only one business run out of this store.KELLY M.
El cliente no dejó un comentario.SCOTT P.
Return of the equipment was not easy. The website kept giving me an error so I was on the phone for 45 minutes (on hold for 30 minutes)JOHN C.
El cliente no dejó un comentario.MISTY H.
El cliente no dejó un comentario.RHIANNON A.
El cliente no dejó un comentario.Chase P.
El cliente no dejó un comentario.Brett P.
The only issue I have with this location is the lack of equipment they have on hand.Jason V.
El cliente no dejó un comentario.DONALDBELMONT B.
El cliente no dejó un comentario.AFTON B.
El cliente no dejó un comentario.VINCENT G.
El cliente no dejó un comentario.ANTHONY R.
Best customer service. So kind and helpful. Thank you for making this part of my move stress free.TANYA S.
everything was exactly as I expected and anticipated. Staff was quite knowledgeable of the truck and quite helpfulBrian F.
El cliente no dejó un comentario.FRANCES C.
El cliente no dejó un comentario.KRISTEN R.
El cliente no dejó un comentario.STEPHEN F.
El cliente no dejó un comentario.DANIEL S.
Keith was extraordinarily helpful in getting a 4X8 trailer since we ran out of room in original Uhaul 20ft truck. Keith went above and beyond to make my experience satisfying and I would definitely recommend anyone in the Colorado Springs area consider renting from this location.BRANDON R.
Quick and easy online rental process. Great price for in town service.JO ANNE F.
Very HARD TO FIND IF you are from out of stateSteve B.
Truck smelled of cigarettesLorraine F.
Very helpful and even helped hook up car tow trailer in the rain. 10/10 serviceJEREMY G.
Smooth as usual no matter the location. TYBRITTANY H.
I needed to drop off the trailer after hours. I was not told how to do this when I picked up the trailer. I started reading the small print on the contract and it let me to the web site that showed me how to drop off the trailer without help. Once I found the information, the drop off was easy, but you need to let your customers know how to do it or put it in much bigger letters on the contract. I really like the service of Uhaul, but just a little tweeking would be very helpful.Lanny R.
El cliente no dejó un comentario.Kathryn P.
El cliente no dejó un comentario.Guillermo K.
Miss was awesome! She was very helpful and so friendly.Hope P.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.ROBERTO VALENTIM G.
Very quick and painless. Thanks very much for the great jobTHOMAS C.
No complaints at all - - very quick and painless - - thank you.thomas C.
I have used uhaul for all my moves. This time was not great. I placed an order for a 20 foot truck to be picked up in canon city and paid for it in full $900...and 2 days before pick up my location is changed from canon city to Colorado Springs. I was moving from Buena vista so changing the location made it a day long venture just to get the truck. I called EZ ship and a man answered I began to explain I have a contract with uhaul for that truck to be picked up in canon city and he was very rude told me he was the only location that had the truck and they couldn't do anything for me. I asked that they drive the truck to canon city at least so it's still being picked up where my CONTRACT states it would be again he said they don't do that and he would have dispatch call me...not only did no one from dispatch ever call but we ended up having to go to springs to pick up the truck anyway. My mother Carol Skoda was the pick up person and went to true value in canon city when Chris Smarr the uhaul Corp representative was there and he was trying to help us out he was going to go to Colorado Springs and get the truck however EZ ship wouldn't allow that either...EZ ship need to have uhaul pulled off their trucks because I personally will not use uhaul again because of this locations actions and lack there of. You had a contract and broke it.CAROL S.
Have the location handle it and not U-Haul customer service.Tim R.
El cliente no dejó un comentario.KARA R.
Prior to our trip from Colorado to Georgia the truck needed to have a tire replaced and upon our arrival we discovered that the truck bed had a water leak in the upper left corner and fortunately our belongings were not damaged at first sightJAMES L.
El cliente no dejó un comentario.Lynn H.
The gentleman at this location was ready at the door and met me outside before being able to go in. He inspected the truck briefly before informing me that his computers were down so he was not able to give me a copy of the receipt but will have it emailed as soon as he could. Which was not helpful seeing that the representative at the pick-up location had everything setup under his name. Very suspicious seeing how he has my credit card information and I had trouble with u-haul in finding the information needed to drop off rental equipment which is when I was informed that the entire rental agreement was put under his name and not my own.richard S.
Nothing. This location was great!KEVIN M.
El cliente no dejó un comentario.CHARLES C.
El cliente no dejó un comentario.KURTS T.
They opened up early for pickup and were very nice and ProfessionalCHRISTOPHER C.
El cliente no dejó un comentario.James U.
El cliente no dejó un comentario.Karen V.
I think making sure they get a clean truck during a pandemic would be great. Or refunding the truck the get because it is dirty once again during a pandemic would also be great.Daivon A.
El cliente no dejó un comentario.TYLER B.
El cliente no dejó un comentario.Steven K.
Unhelpful, uncaring, and unprofessional staff. Charged extra for a day which wasn't used. Security cameras at back door don't work. Unsafe and unpleasant experience. Will not be using this location ever again.Jean P.
I so appreciate the extra mile they went to change my reservation to their location as I didn't realize my location for drop off and pick up changed. Very excellent people to work with super friendly!! I will so continue to do business with them!!!JANET S.
El cliente no dejó un comentario.REX C.
El cliente no dejó un comentario.JOSEPH W.
Mobile pickup didn't work well. Had to go in anyway.Jason P.
The van was pretty dirty. Nothing wrong with the location but the app is TERRIBLE!!!!!!!Kevin K.
Even with the snow EZ Ship Etc came through for me.JORDAN P.
El cliente no dejó un comentario.SANDRA G.
El cliente no dejó un comentario.Toby L.
The most customer friendly and helpful Uhaul employee/representative I have ever worked with.Jon K.
Everything was greatDesiree T.
Excellent customer service. Vehicles were clean and functional. Met all of my needs at an affordable price. I will definitely use them again and refer them to others.JOHN G.
El cliente no dejó un comentario.LUZ H.
El cliente no dejó un comentario.Mark M.
Box truck we rented didn't have ramps!!! we didn't realize until it was too late and my husband and I had to heave a large refrigerator in the back without ramps. Then we couldn't stand up said refrigerator in the box truck. It wasn't tall enough. Very disappointing since this was supposed to be easy with a appliance dolly and ramps. What kind of moving truck doesn't have ramps?Jon F.