Customer Reviews for EZ Rent A Car
(Distribuidor de U-Haul del vecindario)

325 comentarios

3290 Cherry Av   Long Beach, CA 90807

(562) 728-4929

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    11 a. m. - 3  p. m.
Horario especial
  • 10/3/2021: 9:00 a. m. - 12:00 p. m.

Servicios en esta ubicación:

Contáctanos

(562) 728-4929

3290 Cherry Av
Long Beach, CA 90807

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    11 a. m. - 3  p. m.
Horario especial
  • 10/3/2021: 9:00 a. m. - 12:00 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Edward was extremely patient and professional. The rental was as advertised and the final bill was what he had speculated based on our rough mileage estimates. Excellent experience

James M. 
Clasificación:
5.0

The service rep was very good 👍and the facility was clean would recommend this place and no long lines.

DONNA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

Nothing all the service was great The truck very handy thank you do much for helping us

Maria H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcia E. 
Clasificación:
5.0

Great Customer Service.

richard L. 
Clasificación:
5.0

Friendly personable courteous service. Will go there again.

Roland A. 
Clasificación:
5.0

Awesome service couldn't be any better

Juvenal F. 
Clasificación:
2.0

It's too far for me to return the truck from my place, I'm unhappy

Sudarshan F. 
Clasificación:
5.0

Quick service. New truck. No complaints at all.

Gregorie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

allison S. 
Clasificación:
3.0

The vehicle inventory was too limited and when I called in to extend my equipment (van) for 1-day, I was charged a $23 fee on top of the daily rate! What a scam!

Ramona B. 
Clasificación:
5.0

I was pleased with the service.

Owen D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

The owner/manager was gracious and overall renting from here was a pleasant experience. Would definitely use this location again!

Shelisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirk S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
4.0

U-Haul stalled on me during trip. Equipment needs to be more properly maintained to avoid this in future.

CHARLES R. 
Clasificación:
3.0

El cliente no dejó un comentario.

cheryl L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CESAR A. 
Clasificación:
4.0

Staff person was very helpful

MARC B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEIDE X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saeideh B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARRY E. 
Clasificación:
5.0

The truck 26 ft that I rented needs a lot of work done or just serviced out completely . I don't know how anyone can drive that truck , thank god I only used it for 40 miles, it felt like it was going to break done every time you accelerated. Truck also had interior damage. Overall worst experience with the truck . But best place to rent from . Just need between equipment

LADAI B. 
Clasificación:
4.0

no comments

LUIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rarou K. 
Clasificación:
4.0

Very friendly. Had an issue with my reservation and the gentleman working assisted me to the best of his abilities. Excellent service.

Samuel B. 
Clasificación:
1.0

Would never recommend this place for anyone wish I can take my one star back, very slow getting your rental crackhead work for the company. Very unprofessional staff they look like street thugs

Lunye B. 
Clasificación:
5.0

Best rate, good people!

Justin H. 
Clasificación:
5.0

Thx for service

ANDY B. 
Clasificación:
2.0

Did not get a dolly they where out.

Belinda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Pedro P. 
Clasificación:
5.0

my long distance furniture haulers use uhaul quite a bit..always a valued resource for us.. excellent!

fred M. 
Clasificación:
2.0

Not a safe area to leave your personal vehicle overnight. Many thefts reported. Difficult to return rental truck due to no employee on premises when I arrived at 1:30 pm. When I phoned the office I was told to just leave the keys in the mailbox.

Michael B. 
Clasificación:
5.0

Give more information.

Susan B. 
Clasificación:
4.0

Employee wasn't wearing a mask, didn't put a mask on until I insisted him do so!!! He also had a serious issue about complying with my request for the use of a mask.

terrance K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINE N. 
Clasificación:
5.0

Very helpful and courteous staff.

Ricardo F. 
Clasificación:
5.0

The representative was absolutely amazing he took his time and he was very patient with me . I would've given him 10 stars if there was a option 😊

Asia N. 
Clasificación:
3.0

no comments

MARTIN C. 
Clasificación:
3.0

I want thrilled that I received the truck with and empty tank of gas.

greg S. 
Clasificación:
3.0

Everything was fine

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique Z. 
Clasificación:
3.0

T he Haul representative at this location was very courteous and friendly. Took good care of me. I will use this location again in the future.

Michael G. 
Clasificación:
3.0

The 10ft trucks should have bucket seating for three passengers. You should have lower mileage rates and certainly the truck fuel should not be on empty, the trucks should have at least 1/2 full tank of fuel.

Connie G. 
Clasificación:
4.0

I borrowed it for 4 hrs not 7.

Gloria H. 
Clasificación:
5.0

nothing

Michael B. 
Clasificación:
3.0

Had to hook up trailer on my own not cool

Amador S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bhagya Sri P. 
Clasificación:
1.0

My pickup at EZ was fine, after the BIGGEST NIGHTMARE THIS MORNING . I was at the cherry Ave pickup at 8 AM, yesterday they changed my reservation once then assured me I would have mobile pickup. I did and then when I got there and it said “pick up your truck” it then went to the next screen of “we are sorry wait until 9 AM” I needed to be with the truck in Torrance at 8 AM. This was unacceptable and I need to know I can rely on U-Haul

Melissa C. 
Clasificación:
5.0

Yes you guys make it super easy just wish you guy price match

Victor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison H. 
Clasificación:
1.0

I reserved everything online 12 days before pickup. And the lady at the counter said that they do not have the keys to the truck. So after being on the phone with Uhaul customer service for over one hour. They directed to me the nearest UHAUL at 4045 Cherry Ave, Long Beach, CA 90807. So after I picked up the truck. Over 2.5 hours of time were wasted. And by the time I dropped off the truck in Chino Hills. It was completely dark. I am not happy with the experience at al.

Perfecto L. 
Clasificación:
5.0

El cliente no dejó un comentario.

abhai B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adria F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Staci D. 
Clasificación:
5.0

Very good, friendly and helpful.

Ernie John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin A. 
Clasificación:
5.0

Extraordinario servicio al cliente

Thor F. 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joo J. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan F. 
Clasificación:
1.0

El cliente no dejó un comentario.

TOD K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joyce F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Delbert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ceilia B. 
Clasificación:
5.0

Very professional, personable and efficient. Will repeat when needed again. Gracias

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NYZZA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
3.0

Checkout was a bit difficult with picture taking and inspection paperwork. But drop off was easy!

Ken B. 
Clasificación:
1.0

I would not recommend this place to anyone. We called to say we were dropping off the trailer and would be there shortly. When we got there the open signs were lighted up but the doors were locked. We called the number on our contract and explained the situation and the girl said she would put me on hold and find another place to drop the trailer off. I was then put on hold for over 15 minutes and no one came back on the phone. We then called the number on the door and the man that answered said he would be there in 10 minutes, which he was not. By the time he got there we had been waiting for 40 minutes. He smelled like liquor so my guess was he was out having a liquid lunch. He was not a good representation of U-Haul.

Stewart C. 
Clasificación:
5.0

Excellent customer service

Shane R. 
Clasificación:
1.0

We were supposed to pick up the truck at 2pm, we got there at 1:50pm. The office was closed and when we called the phone number listed on the office window. The person said he's at lunch and he won't be back till another 30 min! We called the main number for Uhaul and directed us to another location. When we got to that location, the front desk person said that the person in charge for uhaul truck rentals is at lunch. I mean seriously???!!! So we waited for about 15 minutes and the attendant finally got back from lunch. So while waiting for the attendant to check on the available trucks. She said oh sorry we're all fully booked today so there's no trucks available! Wow you guys really need to work on your customer service skills! This is the worst experience i have at a rental company and i will never rent from uhaul again! I mean i can understand if your employees are probably getting minimum wage that's why were getting a shitty service, but still it is their job! I've never dealt with so much poor customer service! So unprofessional!!

Lairessa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GORDON F. 
Clasificación:
3.0

El cliente no dejó un comentario.

larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanjeevan P. 
Clasificación:
3.0

He took my credit card and charged me three dollars for more taxes, why would the uhaul billing department not take care of that at transaction close?

Gregg S. 
Clasificación:
1.0

I was overcharged and have veen seeking a refund for over 9 days

Sam B. 
Clasificación:
5.0

Have hours of operation available at dispatch phone in location. Was told drop off location was open and ready to accept return an hour before they were open for business. Had to wait 55 minutes to turn truck in.

Chris J. 
Clasificación:
3.0

Cargo area was not swept clean. Steering whweel way off center; however, truck tracked straight.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando E. 
Clasificación:
5.0

A drop key off u haul and was easy to get to, thank you.

merdith M. 
No se han enviado comentarios para esta ubicación.

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