Comentarios de los clientes para EZ Mart

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de EZ Mart

Clasificación general:

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Laura A.
Clasificación:

El cliente no dejó un comentario.

HOLLY B.
Clasificación:

Chain was broken and we almost wrecked also not lights on the trailer

Dawn W.
Clasificación:

Requested specific type of trailer to haul a refrigerator and requested trailer y'all enough for refrigerator. I got a trailer that was only 4 foot tall which has now caused the refrigerator to not work because it had to be laid on its side to transport. Also, I didn't use the trailer for 2 days and in no way should have had to pay for both days. That is what I would call theft of money because I didn't require the service of the trailer for both days. Also, when a customer says they will call with the drop off location, you don't go back later and tell them where they will be dropping it off. That's not the customer calling you. That's you illegally changing a signed contract without consulting the customer that signed the contract. Had I not gotten the location changed I would have been charged a fine that was not part of the signed contract. It seems U-Haul is more interested in over charging the customer without regard for the customers. I will not recommend your company to anyone that I speak with simply for the way I was treated by the people at the pick up location, rude and ill informed as to the product they are handling, as well as the either incompetence of the customer service employee that I spoke with to book the reservation l, or their lack of desire in their job. When a customer tells you the specific purpose of the trailer, don't sell them a lie and expect the customer to be happy they were cheated and screwed. Also, when someone is disabled and mobility is difficult, there was no person willing to assist me in getting the trailer hooked up to my truck. I had to lift and pull to connect and I only have the use of one leg. The employee knew I was on crutches and unable to walk on my right leg. Yet no one was able to assist me in the hook up?? That's a major issue and problem.

JERRY T.
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Everything was great

Carlos Q.
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Very friendly and nice 👌 and mostly Helpful. Thank you.

Denvis M.
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Show up on time, have equipment ready. First trailer had a broken jack, second trailer didn't have the trailer light extension.

Tanya C.
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El cliente no dejó un comentario.

Theresa A.
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I originally sent a great response till I looked at my receipt and they charged me for gas 85.00 and I already put gas in it and did not br I ng back empty i already called customer service

Angelia W.
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Too expensive

Jim B.
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Great customer service

WYLDER B.
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The girl that helped me was very nice and fast getting my rental done!

AMY L.
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Make sure they have trucks available even after a phone confirmation was made. Also make sure they open on time

ANTONIO G.
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Great service thank you

MACKENZIE S.
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I was rented a trailer that had no trailer light hook up. I was put through hours of crap to try and get it fixed and it still never got handled. I want a refund for all the trouble I was put through.

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