Exceptional customer service from Paul Desilvio (AFM) who coordinated the drop off and transfer of the 6x12' trailer I needed. He went out of his way to transport the trailer from another location close to where I rented.Robert G.
Customer Reviews for Exxon Food Mart
(Distribuidor de U-Haul del vecindario)
Lawrenceville, GA 30043
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - vie.: 10 a. m. - 4 p. m.
- Sáb.: 11 a. m. - 3:30 p. m.
- Dom.: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I see due payment for this particular reservation. I do not understand why there is due because I have paid in full before I picked up the trailer.Silas T.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.Don S.
El cliente no dejó un comentario.Yoanna P.
El cliente no dejó un comentario.Flaniel S.
In order to improve for the next customer there should be a person at the facility that knows how to process a U-Haul for the customer. It took all of 40 minutes for me to get there and leave because the store representative was not familiar with how to process a U-Haul that have a confirmation. When I got there they told me they don't see that I have a reservation although I was standing there with a reservation number.Stephanie W.
The person running the store didnt know how to use the computer. they only loaded 15 or the 24 pads. If i would not of counted them i would of been short. Over all just not good ...shaun W.
El cliente no dejó un comentario.Stan R.
El cliente no dejó un comentario.James M.
This spot is a good go to for U-Haul. They were actually helpful unlike the previous 2 locations I went to. First one was off Law-Suwanee Rd. owned by some Asian people who didn't speak almost any English and did not have my truck that I had reserved and nor would they help the situation, just "call customa suppot!" Then got sent to a place off Sugarloaf Pkwy, busted trailer for an office with no one there, just happened to be closed that day. Then I got sent to Exxon, and my god were they friendly and helpful, thanks to them my crappy moving experience became slightly better thanks to them. THANK YOU.Humberto L.
it is a good location for the area it is in.....it would be wonderful to have more truck options. other than that, it was an easy pick up and return. the staff was very cordial.Saleem K.
The process of picking up and dropping off was very easy.Evelyn P.
When I called at Toll free number the lady I talked to her was really a very rude person, while I was talking to her was talking to her coworker and eating some thing. She didn't give me a real answer to my questions. This kind of people not good for this kind of customer service.SAMJI G.
El cliente no dejó un comentario.Shiraz P.
Cami and Jack were very nice and were expecting me since 1/2 hour before my pickup time for my 20' Uhaul my location was changed not once but twice! Also was changed to a 26' Uhaul. ***This was NOT the fault of this location. Paul was responsive and concerned for safety after I returned from picking up my transporter at the Buford Uhaul location. Geoffery did not install the transporter properly which resulted in my SUV raising the hitch and falling on Jack while he was spotting me as I drove my SUV onto the transporter. He was injured and taken to the hospital. Paul took his time to insure the safety of myself and others on the road as to MAKE SURE the transporter was attached to the 26' Uhaul correctly for my relocation to Alabama. Thank you to all at THIS location!Beth S.
Excellent customer service throughout the processMahbubur M.
The customer service there is very good. ??Candi L.
Felt unsafe picking it up and dropping it off. Dude grabbed a shot of something off counter and walked outside without paying saying he'd be right back and he sat in his car and took the shot. I get to destination to pick up a mattress and the inside is damp and full of mulch debris. It was not clean. And returning it... If wasn't for my buddy being in truck when I dropped it off after 10PM, I think my truck would have been stolen or I would of been jumped. Car slowly crept by me watching me closely until they saw buddy in truck and drove off.Christopher C.
El cliente no dejó un comentario.Nohora R.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Linda D.
El cliente no dejó un comentario.richard G.
El cliente no dejó un comentario.Andres P.
The location was fine. Upset that Uhaul's website allowed me to reserve a truck for 6:30 am and said I could use mobile 24/7 pickup, however I got a call at 8pm the night before that said the location did not offer that service. Reserved the truck almost a week in advance too and had rented the truck based on the schedule of someone helping us moveThomas F.
El cliente no dejó un comentario.william B.
El cliente no dejó un comentario.Bret R.
N. AJenny M.
El cliente no dejó un comentario.taniqua C.
My experience couldn't have been better. AWESOME EMPLOYEES!! Amazing customer service, by far one of the best experiences I've ever had with U-Haul. Literally 100/10 overall!Zoye T.
The customer service and experience was disgraceful. I will never use this company again or recommend to any friends!Kelle B.
Extraordinario servicio al clienteLinda D.
The gentleman that runs this location was professional yet personable.Kevin B.
El cliente no dejó un comentario.Rolanda E.
Great staff and excellent attention to my needs. ¡Gracias!Danielle A.
The music inside was loud and made it difficult to hear the gal as we checked in and out.Steve C.
Clean the driver's cab, There a lot was mud and dog hair inside. Best part was your staff. Very helpful!Matthew B.
El cliente no dejó un comentario.Steve B.
Good customer service from the store, but I reserved online and attempted to use the truck share. This resulted in sitting at the location for over an hour before being able to leave with the truck.Charlie J.
He is a very efficient person & finished my paper work by running back & forth in very lesser time.Laleen P.
There wasn't really anything to improve. They were very helpful and extremely professional.Michael C.
El cliente no dejó un comentario.Scott W.
El cliente no dejó un comentario.Robert W.
Conveniently located at gas station.Roy B.
This location was in a gas station with one employee. That person needed help dealing with Uhaul rentals and the store customers.Ulanda B.
El cliente no dejó un comentario.Anthony S.
Agent told me my charges would be less than my estimated charges once i brought the truck back but my charges were significantly higher even though i drove less miles than estimated. I was charged the standard $19.95 for the truck but an additional $39.90 rental. What's this for? Couldn't get in contact with anyone from Uhaul customer service.Ibrahim A.
El cliente no dejó un comentario.Anthony S.
The rep did his best so this is not a criticism of him. But it seemed like the system wasn't properly functioning, and I had to stand in there for about15-20 minutes for him to get it figured out, pushing our move back.Russell M.
El cliente no dejó un comentario.Natilia S.
I was quoted $144 when I got there I was told it was going to be $26 more and I told her no that I had a quote for $144- she said I could choose a different drop off location and they wouldn't charge me extra. I told her the whole reason I chose the drop off location I did was because it was convenient and I should have to pay more because I was quoted $144 with the drop off location I selected and it shouldn't be $26 more. She finally got a manager on the phone and said she could charge me $149. Still $5 more than quoted but after more than 30 minutes of fighting with her we agreed to pay that. It was a horrible experience!Sonya R.
Make sure the vehicle is available @ the scheduled time as requested by the customer and be courteous when you know you at fault.Therese M.
Right before I dropped off the truck, I put gas in it, and I filled it to between 5/8 and 3/4 full (I overfilled it, because it was only supposed to get to about 5/8). The representative never checked the truck while I was there, but then sent me a receipt that they had put almost $10 worth of gas in it because it was at 1/2 tank. I am extremely infuriated by this and feel that I have been scammed. I will tell everyone I know to NEVER ask business with this location again. This is absolutely ridiculous. I have rented trucks from uhaul many times in the past and have never had an experience like this. I know that it is â€œonly $10,â€ but the fact that I feel completely taken advantage of is what upsets me.Erin R.
El cliente no dejó un comentario.susan B.
I used my debit card $40.13 to put gas in the truck before I returned it. When I went inside the clerk said that my transaction didn't go through and I had to pay $43.++. I told her that if a debit transaction didn't go through they would have declined my card at the pump. She argued with me. I looked online and saw the transaction pending. The clerk and her father said that it didn't go through because it was pending. I told her every transaction is pending until it's processed overnight. She again wanted to argue with me and told me that I had to pay for the gas. I called my bank and the representative confirmed that the transaction went through. I called I believe John who phones me previously about the truck and he took care of it. That was a good 30 minutes of my time wasted. I'm not going to argue with employees. I was right and was owed an apology.Timothy M.
They are very unorganized here had computer issues and delayed check In even though I did Express Check in online.Niya J.
Very helpful & pleasant young lady that I felt with.Paul R.
Always quick my pleasure in receiving good clean truck full with fuel Thanks again.doreen C.
My rental truck had very little ?? . It should have been full or close to it.doreen C.
Training on the process. I was there for 2 hours before getting a truck even though I had made a reservation for pick up at that location. I was advised I would get a $50 credit and I never did. When I returned the truck I did not get a receipt. I contacted the manager left a vm never received a call back. One of the worst experiences by far.Kelsey F.
Train whoever is going to give you the truck or equipment. The incompetence of the clerk cost me $100.00 with the crew that was waiting for me. They charge me 6 extra hour for the delay. Unacceptable. No contact, no receipt given very bad experience.Pedro C.
El cliente no dejó un comentario.Eisenhower B.