Nothing to improve upon. The customer service was perfect, the U-Haul was clean and ready to go
LARRY MURPHY
Customer Reviews for Extreme Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was raining and muddy which would be a lot easier to return the equipment clean and do a final clean up of vehicle without having to worry about muddy chat. Otherwise perfect
Erica JacksonApp could be more viable with location finder; had to use the .com site to check the trailor in … overall pleased.
walter clarkClean the truck before you give the person the keys. I had to ride with a dirty cabin that had cigarette ash all over and smelt like cigarettes the entire time I had the truck.
David AdamsGreat customer service and professional service!
BOb foxN/A
Darren SchroederThey were closed so drop off was easy. Just had to take pictures of everything. I called the day before to know what was required and the gentleman who answered the phone was absolutely pleasant to speak with! He reassured me that the cameras they had installed would make sure that I was covered!
Robert CamaraGreat customer service and friendly staff.
Tonya ReynoldsNo help. Had to get only trlr there. No running lights. No basic info. Did not tell me there was a deposit,when delivered same response n having to wait for my return deposit.
James ClarkThere should be at least a 3 minute awareness session for new users.
Tobe NnadozieEverything was great staff kind and courteous.
rick copriottiI had to go to two separate locations to rent two trucks. It was a lot of unnecessary wasted time.
Aaron GerlaWe were overcharged on mileage, we stayed in town and didn’t drive far and we were told we drove 114 miles. How is that possible?
Kelly JohnmeyerLower the prices and dont charge hidden fees
Laura LaraThe inside of the truck was dirty and the truck bed was full of dirt. Like some used it to haul dirt..So the first 30 min of our 6 hrs was spent cleaning dirt out of the back so we could use it.
Christopher BiggsDropped off after hours.
Richard PlankAfter I made it very clear when I made my rental reservation that this was the closest drop off location for me, Uhaul took it upon themselves to input a different location. Maybe this could be the reason they don’t have equipment for people 🤔
Stephen JohnsonHad an easy and wonderful experience with renting a U-haul through Extreme Accessories!! Would highly recommend anyone wanting to rent a U-haul go through them! The truck was very clean and I was told just what I needed to do in returning it and all.
debrorah laneThe customer service was excellent. We had a few issues but nothing that was the agents fault and he went above and beyond to remedy everything.
Brien Williams140,000 miles on a vehicle is too many. equipment was worn out.
Erin FlaniganThe staff was friendly ,efficient, and helpful. The facility was clean and well organized. The only complaint that I have is that; the trailer had debris in it, presumably from the previous renter, ( cardboard boxes plastic tubing etc.) . I disposed of the items. For a better customer experience, more care could be taken to ensure that debris wasn't in the trailer. This is the only suggestion that I have to improve the customer experience. Overall I was very pleased with the service provided. It was an excellent experience. Thanks!
robert beckerClean and maintenance your trucks the truck I had was dirty the check engine light came on while I was driving what should have been 20 minute drive up 44 turned into a 45 minute drive because that truck just wouldn’t catch speed and then I found out from someone who works at uhaul that they rented is a truck that hadn’t been state inspected
Demetrius JohnsonI used 4 days and they charge me 5 days
luis penaService person never got out of his chair. We had to hook up trailer ourselves. There was no wiring harness for lights/brakes.
Patrick CreamerVery nice people to deal with.
Jerry BumpusReally polite and friendly. Answered all questions and instructed me through the rental process throughly. Really went out of their way to assure I was able to obtain a truck. Very happy with my experience.
James JohnsTail lights didn't work. When I returned the trailer, I waited 30 minutes; to be assisted to by a mechanic from the shop who just got back from a test drive. He asked if I parked the trailer. I said yes. He said alright bye. I asked about the partial refund due to returning the trailer earlier and the person said yes yes they will take care of it and walked away. After waiting another 20 minutes no one else showed up and I walked out over irriation. I couldn't tell anybody that the rear lights are faulty. Going in and out while driving down the interstate. Got pulled over twice for not having working rear tail lights. Both warnings. But still.
robert andersonRented a 6' X 12' tandem axle trailer. Tongue weight is heavy enough that one person can not lift. It would be much easier to manage if the trailers had tongue jacks.
john walshGreat, plenty of room to park it and guy checked me in right away and was very helpful.
christopher haasTire pressure dash light was on at the time of picking up
JAVAD GALINMOGHADAMThe customer service was very poor. They were not friendly and not very helpful.
Eric BrownThe Uhaul we rented had a pool of oil spilled inside. We still rate this business as number one due to customer service and pricing! They are awesome people to work with!
scott smithExtremely friendly and helpful service!
scott smithDidn't actually have the opportunity to load or unload anything (not U-HAULs fault in the least), but the 15' truck was simple to operate and was a comfortable drive. Drove approximately 250 miles to my destination & back, and totaled $397.54. This included 24 moving blankets, regular dolly (not appliance), and insurance. Picked up late Friday afternoon and returned Sunday. Picking up & returning the truck was a breeze. Friendly folks. Thank you
Bobbi DavisUhaul your prices are extreme for what I used. A car dolly brand new $1100 . If I was to leave your equipment at another uhaul dealer I was going to be charged $230 + but if I returned it to same location I picked it up $53 . Otherwise thanks for allowing me to use your equipment
GLENN HUGHESGet a bigger advertising sign to make the business easier to find.
MELINDA REARY