Excellent customer service at the location we rented from. Very nice and very helpful. We will use that location every time from now on!Michael P.
Customer Reviews for Extra Closet St Pete
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Krista M.
El cliente no dejó un comentario.Walter V.
El cliente no dejó un comentario.Genine R.
El cliente no dejó un comentario.SHIRLEY S.
Jeff was great, easy to work with and all equipment works as advertised. Great experience!DAVID C.
Rates change daily used for 2 days at .99 cents a mile the next day it went to 1.20 without informing me (the customer). Not sure how they can get away with that but it is what it is I just won't use uhaul anymore no biggie. Keep my extra $22 and loose my business forever makes 0 sense but whatever. Could've made thousands more off me considering I move every 5 years but hey that $22 yall stole from me was more important ðŸ' lolROBERT A.
Terrible after hours servicerob A.
El cliente no dejó un comentario.geno C.
El cliente no dejó un comentario.GREGORY N.
El cliente no dejó un comentario.Michele M.
El cliente no dejó un comentario.Jose A.
Wonderful experienceAmy B.
El cliente no dejó un comentario.MARCI L.
they send me wrong confirmation email that caused me extra charge and late of drop-off time I wand to get refund of the extra one day.Malek A.
El cliente no dejó un comentario.ANTHONY S.
El cliente no dejó un comentario.MARGARET H.
The man I dealt with was wonderful.JENA F.
El cliente no dejó un comentario.roy B.
El cliente no dejó un comentario.KAREN L.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.COREY N.
El cliente no dejó un comentario.Jonathan O.
Wonderful experience! On time, thoughtful, genuine, and professional!Patsy S.
El cliente no dejó un comentario.JENNA M.
El cliente no dejó un comentario.Charlie B.
El cliente no dejó un comentario.Max O.
El cliente no dejó un comentario.ROBERT K.
Expedite approval qualification processChih-Deng C.
El cliente no dejó un comentario.ILona T.
El cliente no dejó un comentario.Ruthanne F.
El cliente no dejó un comentario.Robin S.
El cliente no dejó un comentario.Beth W.
Everything was great. I was treated very goodAlex S.
Great helpJeff G.
El cliente no dejó un comentario.Guy C.
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.Scott A.
Very good service and very friendly gentlemanDaniel C.
The truck had over 100,000 miles on it. It handled poorly and uncomfortable to drive.Norman G.
The U haul i got was not that great i didnt like the way it drove and it smell funny inside ..david P.
The Anvil location gets 5 stars. Great customer service.BETTE O.
El cliente no dejó un comentario.Johleen S.
I will 100% never rent a truck from U-Haul again. When trying to drop off the truck I was told the location was full I had to drive the truck on moving day which is already stressful enough to three different locations and then call the one 800 U-Haul number to get assistance in with where to return the equipment. I was spoken down to one of the representatives told me, â€œthey have no room For the fucking truckâ€ worst rental experience period! Budget will have my business moving forward.Charles C.
No mention from the very nice man that I needed to log in to drop off when he took me outside and showed me drop box. Then, no matter what I did the location would not work to check in. I had 30 minutes to get to the airport, had to call, and after telling her I am putting keys in drop she then asked me to go and take a picture of dashboard...ummmâ€¦.the truck is locked.kimberly C.
Need help with my loading and Ed lined up an amazing man Joey. This is what I call above and beyond. I also rented 2 units from them. Great service great everything. Never met anyone as great as Ed. Thank you.Lynda K.
My mother recently passed and we need to clean out her house. The representative at Uhaul was so helpful and considerate. I high recommend this vendor.jeannie C.
Easy pick up and drop off, billing was correct and fairThomas M.
El cliente no dejó un comentario.Amanda H.
Keep doing what your doing.Robert G.
Ed was great. Came down on his day off Sunday to help. Talked to Brett on Monday good person too all in all excellentLarry P.
Ed was wonderful thank you Edlance J.
Awesome service and very convenient...Mohamed F.
I have known Eddie over 10 years at the storage place. Needed a one way u-haul and he fixed me up. My experience with ed has been above and beyond expect ions. Please if you can clone him firJOE M.
I had picked this location because I had dropped off a truck there before since it was close to my house. For some reason, the return location was changed and I had to call to change it back!Vicki W.
return to the fuel return policy where the trucks come with a full tank and you return with a full tank... anything else is bullshit!!!Bruce G.
There was an issue with the scheduling of the truck and change in drop off by U-Haul Corporate, but the guys at this location were awesome and they helped fix everything for us. I would definitely use this location again.KEVIN W.
El cliente no dejó un comentario.Eric B.
Overall was absolutely unacceptable. Very unsafe truck. Social media is gonna love this rant.Patrick S.
Ed was a amazing caring person. I feel blessed to have meet him. Very sweet genuine man. He helped us more than we can explain. He made this move less stressful for sure. I had a mileage issues. We thought we put in enough miles. Turns out we needed to another load. I called and he helped! I can not thank this man enough for helping us out! My kids my mom and I are extremely grateful! He is one employee that i would definitely be grateful to have at my company!Amanda T.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.RONALD L.
El cliente no dejó un comentario.Yevgeniy E.
El cliente no dejó un comentario.Elba S U.
All great. Not much could get betterEdward R.
El cliente no dejó un comentario.Jennifer R.
Candace over the phone was EXTREMELY helpful AND courteous, and so was Bret inside.Bart W.
El cliente no dejó un comentario.Shelly R.
El cliente no dejó un comentario.rolanado M.
You can have your telephone people know what their doing.I spent 3 out off 6 hrs.dealing with complications because the right hand didn't know what the left hand was doing. It was very stressfulDEBBIE M.
Awesome customer service experience! Checking out and returning it, I had two different employees and they were both absolutely wonderful people!Edward P.
The owner on Anvil Street was great. The Truck was tired and should be sold. My problem is that I RESERVED a truck at a preferred location just minute from where I needed to be, only to find out when I get there that I have to go the Anvil Street to get the truck. When I quizzed the owner at 66th street location I am told well we didn't have any trucks. So Uhaul inconveniences me , instead of Uhaul excelling in customer service. Also of note the truck had less than half a tank of gas, just one more unplanned stop in the day (to get gas). I will avoid Uhaul next time.Gene W.
This guy is great! I highly recommend this outlet. Very personal.Kim J.
This was the best experience I've ever had with U-Haul by far. Ed is one of the nicest people you will ever meet and very patient. Whenever I need an Uhaul this is the location I'll be coming back to every time.Porcelain P.
Everything was perfect from start to finish and Ed Brownnell was the perfect representative.patrick M.
El cliente no dejó un comentario.jenelle I.
Ed rented it to me, Brett took it back. Both excellent at there jobs and customer relations. Will definitely us this u-haul co again. And am moving in next moth for storage.Celinna M.
El cliente no dejó un comentario.Tamara B.
The gentleman I talked to was very polite, took care of business and looked like Santa. I will recommend him for both u-haul and storage.Cindy P.
I received the truck with 3/8 gas and returned it with 3/4 of a tank, accidentally filling it too much. It would be great if you had a way to return the $ for the gasSonia A.
Gentleman (name?) was very friendly, and helped us immediately. We were in and out in 5 minutes. Will rent from him/this location, again.KRISTA M.
Ed was very professional and courteousbryan W.
El cliente no dejó un comentario.Dorothy S.
I would recommend the location. The service was great and we had a very nice and friendly experience. However, I would say that you aren't asking the right questions. I think its crazy that U-Haul as a company is allowed to advertise $19.95 a day or $29.95 a day when you don't get a single free mile included in that price. If you are only able or willing to pay the $19.95 +tax, what exactly could you accomplish with the equipment rented? Nothing! Which probably explains why the last 2 U-Hauls I've rented have not had a full tank of gas. I know you only have to bring it back at the level it was at which I did and that was fine for me. BUT why not just have them all full when rented so you don't have to guess when you are refilling? So to truly answer your survey, the location was great, especially compared to my previous experience. But I don't think the price is right.Jeffrey F.
El cliente no dejó un comentario.Karl K.
El cliente no dejó un comentario.Ron D.
EXCELLENT Customer Service. I really like this placeChu T.
The owner/manager of this location was outstanding and EXTREMELY cool and friendly! 10 stars for him. YOUR website and customer service for your app is absolute crap though...I was on hold for 2 hours trying to return the keys...however, your representative was extremely polite and had a sense of humor, thus lowering my blood pressure. Y'all seriously need to improve your app! 10 stars for the location, zero stars for the app. Anton TurekAnton T.
Super convenient,great staff,I highly recommend this company!joseph A.
El cliente no dejó un comentario.larry P.
El cliente no dejó un comentario.Kathryn C.
Ed was wonderful. We needed to rent a truck to move some furniture last-minute because the moving company we had originally contacted fell through. Not only did he have something available, but in the 15 minutes it took us to get there, he had it all set up for us. We will definitely use this location any time we need to rent a truck again in the future!ELIZABETH P.
Mr. Ed Brownell was jovial, informative, and inviting. He made the transition to our new location smooth and effortless. Truly a wonderful employee!Mike B.
The person working there that day was very pleasant and helpfullouis T.
Only complaint is the cab leaked during strong rain. Otherwise, it was perfect and we were very satisfied!jean page P.
I've used u-haul several times, but never treated as nicely as Ed at extra closet treated me. He went well above and beyond my expectations. Thank you Ed very much.Anne K.
The U Haul customer service gentleman Ed, provided excellent customer service and we are greatful for the help and support during our moving transition. Thank you Ed, Tony and Shirin HarrisonTony H.
Ed was GreatJOHN P.
El cliente no dejó un comentario.gloria O.