The truck and trailer were not prepared properly for a long haul trip. Electrical issue turn signal, brakes “fade”, sloppy front suspension, wiper were old and hard (makings for wiper skipping and not wiping rainwater off windshield) way underpowered, vehicle trailer had frozen front wheel winches. Both front and rear safety chains were faulty…..
Robert F
Customer Reviews for Meridian Express LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul had brake light on when we received it. The worker told my husband they "didn't know why it was on and the maintenance crew doesn't really do anything until it breaks." The brakes on a 26 foot truck need to work. They didn't offer an alternative. Also, they gave us the truck at 1/4 of a tank, not full or close to it. We had to get gas before and after to make sure we didn't run out. Inconvenient and added time/another task to our moving day. Starting at the 1/4 tank, they probably got some free gas because it is hard to guesstimate how much gas to put back in so it is easy to overshoot. And you know for sure that they charged the crap out of the person who didn't return it full... but then never filled it... Wouldn't use again and wouldn't recommend. Safety is number one priority.
Will SGreat customer service, quick respond
Dinnie LThe truck was out and ready when I got there and we added a few items that were available. They were very efficient. My pickup was at 9am and we were on our way at 9:13am.
LISA LAll was good.
Barb LVery reliable and helpful
Jason MEntrance to the location is very narrow and there is not a Haul sing visible from the street. I returned the equipment 24 hours earlier and I did nothing t get any credit or discount. Still good Company. Truck really eats a lot of gasoline. 9.5 miles per gallon.
VICTOR ZHad to drive to three different locations to find the truck I needed. Customer rep on the phone entered in the wrong location. Next location lost the keys to the truck I ordered. Last location the truck was dirty inside.
Shevonn UMy auto transport had a flat tire and I called roadside service but they never came. I should be reimbursed for the service and any cost that occurred. I was told roadside would contact me in 30mins however it took 2 hours. Absolutely the worst service I ever paid for Uhaul should be ashamed of its road assistance service.
Alan LEntire roof leaked all over furniture. Truck did not run properly, and it was dirty and not filled up all the way when I arrived.
Kaytlyn IThe truck was dirty on the outside.
Peter KEmployee was very helpful and knowledgeable
Leslie FThe truck wasn't returned on time for timely pickup but the agent was very helpful. Very friendly and made the inconvenience not a big issue. Agent gets A++
Antoinette WThis goes to U-haul and not staff.I rented a big truck which had exhaust system damaged and this led to big loss in gas consumption and lack of power. I overspend three times in gas.I appeal for compensation of $200.
Patrick KEquipment is old and run down. I had one truck break down on me. This particular location has issues with communication. They called me a few times asking me to turn in a truck after it had already been towed under U-hauls direction. They also called me to turn in my replacement truck after I had already done so and given the front desk the key!
John EDon't have to improve nothing. They were great and friendly people plus very respectful.
Melissa BCustomer service is always really good. Prices are better than most places as well.
Tawney JThe young lady in the office deserves a raise. As a business owner that’s always scouting for new employees, this is the type of employee that I would try to recruit do whatever you have to do to keep her pay her more promote her do some thing how about a gift card to McDonald’s at the very least, she was extremely professional, congenial and resourceful
JOHN HThe app didn't work very well and the desk clerks sat and watched me trying to get my truck checked out
jacob HDouble check the trucks and equipment prior to renting to customer. Had a dolly with a broken wheel. Also had a truck that had leaks not only in the cab or the truck with mold but also leaked in the entire part that holds everyone’s belongings. Also headlights were dull/dead so couldn’t see anything in the dark. Would not rent from this location ever again.
Marissa CAgent should do a walk-around with the customer to verify the condition of the vehicle,( I found pre-existing damage to the vehicle, ie- : drivers door didnt lock properly, rear left light was damaged.). I didnt get a final bill statement showing actual mileage driven etc.
Brian NQuick and Easy
TRISHA TEverything was available on time, and as requested. Turn in was a breeze -- prompt and friendly service. I live in a community where there are many U-Haul options -- this is my "go to" location.
Ralph DWorker was great!
Earlean HSome of the best customer service we have had in awhile.
Michael GFriendly staff, helpful giving rates when asked about optional dropoff locations
Ashley HAverage customer service, average experience. Nothing wrong.
Anthony BNothing
Brandy MPrice went from $40 to $60 to $80 plus the $10 gas I added to the tank. My trip was about 15 miles round trip. I would appreciate the price upfront. It was disappointing not knowing exactly what I was paying for. But the van was nice and clean and easy to drive. The staff was helpful and professional.
Heidi TJulius was great
Cameren bI reserved a furniture dolly and 24 blankets along with a 15 ft truck several months before this rental. When I arrived to pick up the truck, no dolly was provided and only 12 blankets. I had to drive to another UHaul facility to get another 12 blankets. One of wood rails on the inside of the truck had been broken and had not been repaired prior to my rental. The wood rails are important to tie down the load. I received a text for inspecting the truck at the time of initiating the rental but the UHaul pick location manager did not show any interest in showing me how this feature worked when I asked him about it. The truck performed well and we drove it 3,000 miles.
Mark AE
FORTUNA KThe individual that helped me, placed my rental under my son's account. I asked him 3 times to change it, he stated that he had. But, when he printed the agreement form, my sons name was on the page. He also told me that I may have to drive over 200 miles to pick up the car hauler that I needed to rent. I asked again for him to change the name , he stated again that he did. I was totally not ready or expecting such unprofessional service from Uhaul. Your company should hire people that have at least a rudimentary understanding of customer service and a good attitude. Once home, I contacted your call line and explained what I had experienced earlier. The lady I spoke with was very professional and told me that there was no way I would have to drive anywhere near 200 miles to pick up the trailer. Everything turned out OK, but, I will never use Uhaul again.
benjamin wGreat service and convenient location!
Kristin CI was improperly charged $15.00 for “safe move coverage” which I did not ask for.
Clayton SThere was women’s underwear left in the front of the van and a leash tied in the inside of the van so it is safe to say the van was not cleaned out. When I told the man at the counter when I returned the van and told him it was not mine his response was “Are you sure?”. I sat in 2 hours of dark and rainy traffic and still needed to put a little gas in the van, I was met with not a pleasant face when I returned the van at 5pm instead of 4:30pm.
jillian mNo problems. Friendly service
Llyod CThe staff/store manager was very helpful and accommodating.
Jean ONo mobile pick up/drop off available. No after hours drop. Van smelled horrible. Exterior was very dirty. Attendant was very friendly and efficient, but overall disappointed.
Bradford BThe staff was great.
Victor OThe entire rental process was wonderful. However it has now been nearly 30 days since rental was returned. Yet the initial payment that was placed on hold at time of rental continues to be on hold. When I returned the truck I was over the initial quote and decided to pay the entire amount on a different card so I didn’t need to transfer funds and such. Guess that was a stupid mistake because now I am left waiting an undetermined amount of time for the money $150 to be released back to me. I have read numerous review Stating they doubled paid. I’m wondering if I’m fact this has been their issues as well. I have sent messages to my bank and alsoUhaul. This is not a location issue but a Uhaul issue! If you rent from Uhaul be sure to get your funds released before releasing the Uhaul keys. This is an absolute aweful business practice. I’m still awaiting some sort acknowledgment. I also seemed to been charged $30 for insurance I stated I did not want. Unfortunately I was given at time of rental an extremely poor copy of the contract. It was pretty obvious the printer need the ink replaced. I rented this truck sept 292023 and returned it on Oct 1 , 2023.
Tina TAll good. Excellent service.
Jack PThe gentleman who helped was awesome! He went above and beyond to help me, and was awesome to work with!
Reese BDo something to keep the homeless out. Not only do they destroy your property. There’s a potential for them to break in. A fence, a wall, something to keep them out.
Paul FNo drop off key box. Had to shift my whole Next day to return key.
Chelsey Mgood crew there
Edmond VKnowledgable staff, clear communication, high quality customer experience!
SCHALK JTruck broke down on us twice. Transmission or something going out, couldn’t finish with it and couldn’t take it on the free way so extra miles used. They didn’t care and never apologized or anything. So will never call them again!
Julie Cn/a
Rick KGreat staff and friendly experience!
Christopher OGreat customer service :)
Kristina PEveryone was very helpful. When the check engine light came on about 3 hours into our rental time, they found another vehicle to trade out. Would recommend
Patti NNot only was my truck not available as scheduled it was not cleaned. This all put my scheduled use well behind schedule. Then when I was unable to make the return prior to their early close I was charged a bunch of additional fees to include the extra miles I had to drive home and back the next day when they opened again? Not happy would be putting it mildly. Disappointed would only matter if anyone in the company cared about any user input...
kevin c