Comentarios del cliente para Express Rental

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Express Rental

Grado total:

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kevin F. en

Grado:

El cliente no dejó un comentario.

Jacobwilliam T. en

Grado:

Overall Had a rough Morning With U-Haul and Reservations But when Coming to This Location they Made me forget how bad my day was going. It was very clean and Professional..In and Out Easy Peasy

SHAWNA S. en

Grado:

In the ghetto

Bob B. en

Grado:

El cliente no dejó un comentario.

Alicia C. en

Grado:

El cliente no dejó un comentario.

Susan H. en

Grado:

The owner is very attentive and thorough. We enjoyed meeting him and loved his friendliness and efficiency.

Kelly A. en

Grado:

My experience with U-Haul was very friendly and very helpful they got me what I needed and a quick timely manner and I really appreciated that overall experience was great!!!!

David J. en

Grado:

I was not happy with my rental experience for multiple reasons. I had made a booking online adn filled out the details for the express checking. When I arrived at the rental place it still took forever and I had to give all my details again.It took a while (approx. 15 min). I had also indicated I did not need insurance, but got charged the $14.95. I had also booked a appliance dolly ($10), but these were not available. I got a normal dolly ($7) instead, but got charged for the appliance dolly. Finally I only drove approx. 15 miles, but got charged for 20.

SANDRA B. en

Grado:

Employee someone to rent your trucks

William W. en

Grado:

Don't rent from this place!!!! I told them from the start I only needed the truck for 1 day and he tried from the start to rent it to me for 2 days, I returned the truck 9 and a half hours before they opened and followed the instructions inside the key drop box. Then later that day I find they charged me for the 2nd day his reasons for doing it is that I didn't down load a app. on my phone and do his job of checking in the truck. He said if you read your contact you can that it said you had to do it , I told him how am I going to read something I don't have the return box wanted the key and the contract , he responded oh we are going to change that. He said that he told me all about doing the return but my son and I never heard anything about it from him, but we did hear how he has the on set of demencha and how he thinks con's ate a waste of time. So don't rent from this place or you might get the shaft too !!!!

Jonathan S. en

Grado:

Excellent service--very fast and efficient. Will definitely return.

Joseph P. en

Grado:

i’m a little confused why this location was so much more expensive than others in the area. they gave us a discount that seemed like a deal, but was still higher than other uhaul’s... so i’m just confused what happened there.

Kathleen J. en

Grado:

No staff at 1 pm time . began to use drop box when employee saw us. No real interaction or service to speak of.

Marc B. en

Grado:

Very friendly and detailed service

Ben M. en

Grado:

Nick was professional and friendly. Thanks!

Joi W. en

Grado:

El cliente no dejó un comentario.

Michelle B. en

Grado:

El cliente no dejó un comentario.

Tyshonna B. en

Grado:

They charged us a cleaning fee when the truck was returned exactly as is. This representative at this location was very rude. Kept hanging up on Us when we were calling about the charge. We had to go to the location.

Angelica A. en

Grado:

Courteous and supportive manager, and everyone is willing to lend a hand. Great choice in South Bend.

Frank N. en

Grado:

El cliente no dejó un comentario.

Daniel C. en

Grado:

Please review the hours of operation, "manager" claimed they were not open on Sundays despite the U haul site listing Sundays, as well as their door listing open on Sundays. Appears this is a residential address because someone answered the door in their pajamas. despite being one of 2 U haul customers, took 75 minutes to check in leave with attached trailer. upon return "manager" was not present during listed hours of operation. I completed the return on the U-Haul App.

Carl N. en

Grado:

English from staff wasn’t the best but we managed

Stephen H. en

Grado:

El cliente no dejó un comentario.

Gabi S. en

Grado:

El cliente no dejó un comentario.

Nick S. en

Grado:

Unprofessional, unorganized, and unreliable. I set up a pick up for 3:45 the “Manager Paul” called and asked if I could come get the truck earlier because “he had things to do”. So I shuffled things around with the people helping me move and showed up early like he requested, then waited 10+ minutes for him to get there. The inside of the building smelled and was dirty. I asked him to walk and talk over the truck with because I never had driven a large vehicle. He completely blew off the situation. The truck had soda stains and cigarette ash everywhere but smelled better than the building. If I choice to use uhaul again I’ll go to a different location.

Peggy B. en

Grado:

El cliente no dejó un comentario.

james D. en

Grado:

We had a pretty good experience at the rental location. The Gentleman who runs the operation was very helpful and seemed to genuinely care about getting everything right. I have no complaints whatsoever.

John B. en

Grado:

El cliente no dejó un comentario.

Romona B. en

Grado:

The furniture pads were damp and not clean. I opened the bag and noticed green stains and a mildew-like smell as the pads were taken out and unfolded.

James P. en

Grado:

Put a sign on the street that a person can see.

David Z. en

Grado:

I was dropping off a 15' truck and an auto transport. There was barely enough space to turn around. It would be much better if there was a way to pull through (2 places to enter/ exit), or if the trucks had not been parked so close. People were super friendly though.

nicole N. en

Grado:

El cliente no dejó un comentario.

Joel K. en

Grado:

Poor service don't open as scheduled. NO MOTIVATED LOOKS OLD A SICK

Cindy B. en

Grado:

El cliente no dejó un comentario.

Andrew Z. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

Our order never was there, the young lady on the phone had to set everything up via the phone on her end. Bummer

Pam M. en

Grado:

Where is my receipt????? I want it today!

Nathan K. en

Grado:

The location and the ruck were fine, and the employee who eventually helped me because the online check-in process failed horribly was great. The rental reservation process and pick up were about as awful as they could have been. I placed my reservation online 3 weeks in advance. When our moving date changed, I immediately updated my reservation - still 2 weeks in advance. The day before I was due to pick up my truck - less than 24 hours beforehand - everything went sideways on U-Haul's end. First, I was told my original reservation at the original location wouldn't be ready on time. They transferred my reservation to another location, but then the reservation time was 2.5 hours later than I had requested. I called the location and they moved the time up to the correct pick up time. Then U-Haul dispatch called and said my truck wouldn't be available at the second location at the reserved time, if it would be available at all. They call me back an hour later and tell me it will be available, but I have to pick it up an hour later than requested. Fine. I show up at the location at the new time and start the online check in process. After the system says it's authorizing me for 10 minutes I find an employee who does the check-in for me, who lets me know he had my truck ready for me AT MY ORIGINAL TIME. I needed this truck to move from an old rental to my new home. We had friends helping with the move who I had to keep updated lest I waste their time. And I still ended up 30 minutes late because the online check-in was so bad. When I was told I may get a smaller truck than the one I reserved (a 26 footer was necessary for the job) I asked what U-Haul intended to do to make it right. Nothing. No apologies for all the confusion and chaos. No promise to make it up to me for giving me the run around. Just complete disregard for my needs. The amount of stress I went through with this reservation was ridiculous and completely preventable, and should I require a truck rental at some point in the future I'll do anything to avoid U-Haul again, even if it means I have to spend more money.

Jerry A. en

Grado:

El cliente no dejó un comentario.

Aaron E. en

Grado:

The trailer neck is bent and unsafe to drive. The tires are in horrible condition. This trailer should not be rented

Anthony B. en

Grado:

Rented a trailer for 6hrs online picked up at noon wasn't told they hrs were only 9AM to 4pm being an extra day my return time was 6pm never us this location again also a didnt know you can use a residential for a uhaul location

Kevin L. en

Grado:

took > 30 minutes to check out van even with pre-registration. Seat cushion was un-even,made driving painful Truck was only 1/8 tank, made it impossible to return at same level.

Bradley H. en

Grado:

The truck was clean, you can tell the hasn’t been Maintained in a long time we had one hell of time ramp it got stuck we had to use WD-40 I used u-haul for a long time never had a problem with the truck until now.

Jamie M. en

Grado:

El cliente no dejó un comentario.

james S. en

Grado:

El cliente no dejó un comentario.

Gavin H. en

Grado:

Was awful, I was charged over $4,000 and dealt with a shit show of customer service and waiting for hours. I first had my reservation changed to a location an hour away, had to pay for extra gas, then charged $4,000 due to a mistake from the uhaul renters. It put a full freeze on my bank and caused a lot of issues for me throughout the week. I will likely never be using uhaul again for any moving needs. What should have been an easy move turned into several hours of extra work and stress dealing with utter nonsense.

john B. en

Grado:

I had a problem when it came to returning the equipment after hours. Not everyone is comfortable using cell phones to turn in information and when I tried to get assistance , I waited on the phone for more than 30 minutes because, I did not want to get an additional charge. There needs to be a more user friendly system.

Ronald C. en

Grado:

Feel the availability of the equipment I wanted is a bait and switch. If Uhaul is sincere about the customer experience, if the desired location does not have the desired equipment, then the additional miles to pick up and drop off the desired equipment from the desired location should be taken off the mileage usage.

Anthony R. en

Grado:

El cliente no dejó un comentario.

JOSHUA L. en

Grado:

El cliente no dejó un comentario.

Kenneth K. en

Grado:

I was over charged by over $45 and have to drive back to the location because you can’t reach anybody by phone at all. Never will I rent from. U-Haul again or recommend it to anybody. Absolute nightmare

Kierstin T. en

Grado:

The truck had a spilled stain in there, but overall the truck was clean. The owner of this location was very nice and explained everything thoroughly. I would visit this location again when needed.

Colleen M. en

Grado:

I did not know that it would take a while to pick up the truck once I arrived at the location. It would be helpful if that were put in the confirmation email or something, so people know to get there a bit early or not to be in a rush.

Richard W. en

Grado:

El cliente no dejó un comentario.

marc M. en

Grado:

nothing at this location. The guy was very friendly!!! Would definitely go there again

steve I. en

Grado:

El cliente no dejó un comentario.

Terrence M. en

Grado:

My quoted total was around $70, yet I've been charged $171 with no real explanation as to what the ridiculous overcharge is for. Expecting a correction or else I'm putting you on blast.

Paul G. en

Grado:

El cliente no dejó un comentario.

Samantha K. en

Grado:

When I arrived at the location, the 'manager' opened the door and tried to tell me that my pick up time was at 9pm at night and that he wasn't open then and to come back that night. He thought that this was funny (FYI NOT FUNNY!!!!!!!). He then went on and told me that he had done this to another lady the previous day- and that she got very angry, I'm not surprised! I had arranged to have my rental for a 24 hour period, and was told by both Uhaul and the manager that I would only be charged for 1 day rental as 1 day is 24 hours. However when I finally got my receipt for the rental, turns out that he did not charge me the 19.99/day rate but instead a $85/day rate. I was planning on renting another vehicle to finish my move, but now I don't think I will! DO NOT Rent from Express Rental in South Bend Indiana. I have contacted Customer service with UHaul and was on hold for over 10 mins. waiting to speak with a CSR. I finally got to speak with someone and he had to speak with a manager, and nothing got cleared up!

Shane K. en

Grado:

Inside of business is like an episode of hoarders. I feel like I need to shower now.

Daniel G. en

Grado:

El cliente no dejó un comentario.

Keith K. en

Grado:

El cliente no dejó un comentario.

samuel H. en

Grado:

The wait time was abysmal. I was scheduled for a 9 am pickup and didn't end up leaving until 10:20. There was only one person working with the computers and he took about 20 minutes per person. It still took me 20 minutes to get checked out, even with completing the pre-check-in online and when I did get check in, they didn't have the trailer I was promised. I had to take a van of similar width and wasn't compensated at all for the inconvenience, despite the van forcing me to take two trips due to the lower head room space. Over all, very disappointed in the experience

Cleo T. en

Grado:

Owner is a very nice person.

Damian R. en

Grado:

Amazing service, I goto these guys any time I need to move things

JOSEPH S. en

Grado:

El cliente no dejó un comentario.

Melodye D. en

Grado:

El cliente no dejó un comentario.

Ashley S. en

Grado:

Online pickup meant I got my reservation late so my movers were waiting. Guy before me said he waited an hour.. was cramped and crowded and the place was full of weird stuff. Super odd experience.

johnny W. en

Grado:

Very small parking area. Had to drop auto transport on the street side in front of the business. Inside the business was very cluttered.

Estephan A. en

Grado:

El cliente no dejó un comentario.

Dawn C. en

Grado:

El cliente no dejó un comentario.

Michele S. en

Grado:

Fast, efficient service.

Kaitlyn F. en

Grado:

El cliente no dejó un comentario.

Vicente B. en

Grado:

The charged me more than 20 extra miles

Edward M. en

Grado:

Fire the owner! I was yelled at cursed at and told to get out for asking a question in which he was wrong about. The owner is a liar and I will NEVER use Uhaul again...EVER!! No customer (paying customer) should never be disrespected and cursed at! The company lost a customer because of the idiot Owner.....

Robert K. en

Grado:

El cliente no dejó un comentario.

Marcus M. en

Grado:

El cliente no dejó un comentario.

Rachel N. en

Grado:

very friendly and easy to work with

ron L. en

Grado:

El cliente no dejó un comentario.

GERRY F. en

Grado:

Best service ever I highly recommend Gerry

everett L. en

Grado:

El cliente no dejó un comentario.

Brian D. en

Grado:

El cliente no dejó un comentario.

Jonathan N. en

Grado:

Two years ago, This place was fantastic and customer service was outstanding. Today, in the split of a second they lost my business. The man who answered the phone was rude and disrespectful. Luckily, there are more U-Haul rental places in town. I will not be doing any more business at this establishment.

JACQUELINE J. en

Grado:

process was quick and efficient and the gentleman courteous and polite. will definitely use again .

kathy M. en

Grado:

The paperwork seem to take quite a while to get done. the other criticism would be that the truck cab smelled like body odor . It was a clean cab but it smelled. Other than that, they were open on Sunday, they took care of my needs, they are very friendly and informative. I would definitely recommend them.

Randall V. en

Grado:

Smooth rental - very professional !

Jannice S. en

Grado:

Over Charged

steven P. en

Grado:

The male present that took the truck keys appeared under the influence of drugs. He was barely able to stand, and he was slurring his works poorly. The female present seemed to be at home. She was dressed as if she was going to bed. I was unsure if I should leave the keys with them or not, but it was definitely and unpleasant space to hold with the two people at this location.

MISTY L. en

Grado:

The truck was dirty, pulled badly to the right, and the seat would not move forward. They charged me 10$ more than the quote.

Aaron M. en

Grado:

El cliente no dejó un comentario.

julia F. en

Grado:

El cliente no dejó un comentario.

Everett L. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

No one was at location no where to park. Guys ended up coming out went over truck said leave it I had no receipt or anything then get a bill for over mileage which it was not. Last time for U-HAUL due to this location. Horrible.

PHILLIP M. en

Grado:

El cliente no dejó un comentario.

TRACY L. en

Grado:

I will be using them again in the future if and when I move!! Very friendly!!

Jesica G. en

Grado:

Nick was very nice and got us what we needed! He even gave my husband some pointers on driving such a big truck and trailer. He also shared with me that I could get boxes online delivered straight to my house and find movers on U-Haul.com! He made our move from Indiana to Texas MUCH easier!

Joel K. en

Grado:

Am done with you people

Taylor W. en

Grado:

As i was checking in the uhaul the gentleman at this location came out and demanded i give him the keys. And when i told him i needed the keys so i could take pictures of the milage and gas gauge, he still demanded i give them to him. And while i was trying to take picture of the inside of the truck, he was standing in my way and would not move when asked. What should have been a 2-3 minute job turned into 15.

donald W. en

Grado:

No comment

sue M. en

Grado:

No one was there at all when arrival to pick up the truck. Had to call long distance to reach someone and get truck order over the phone then. The 2 moving dolly supplies weren't in the truck either and was charged for them already.