Customer Reviews for Express Redemption Center Inc
(U-Haul Neighborhood Dealer)

Rating:

2.0

Have a store front for U-Haul not a bottle redemption hole in the wall

Rating:

1.0

Online setup wasn’t fully setup by employee. Had to call U-Haul customer service. They were able to help “pick up my truck”. Mean while I waited around in the parking lot of the business because they were not open. Customer service helped me get the code to the lock box. Once open there was no key inside of it. Employee then arrived and said they would give me some money off.

Rating:

2.0

Don't have a u haul return at a bottle and can redemption center. Floor was dirty and sticky.

Rating:

1.0

No signage. It was a bottle redemption center. No employees around. I had to walk in the back and find them.

Rating:

5.0

I made it to Texas safe and sound. If you're reading this, thanks guys! I'll miss you.

Rating:

1.0

Went to pick up 26 ft truck. Was told they didn’t have the one I reserved. Was given a smaller truck. Had the truck from January 2nd 1130 am to January 6th 1144 am I was billed for 6 days. The man who handled the transaction needs retraining. Took almost a half hour to pick up the truck.

Rating:

1.0

A problem. The drop off location was forced on us after I had asked to return the vehicle to the same location I had picked up from - as my car stayed in that area. The drop off location ( strip of ~6 shops with a large parking lot ) had not a single identifiable UHAUL sign, name anywhere. We thought we were in the wrong place - not a nice feeling at 10 pm after moving an apt contents. The Chinese restaurant said there was a key box on the side of the building ( we found the tiny thing - shoebox sized ). There were no details in the many texts/emails/phone calls we got - at least 3 of each ! I had to find transport from Wallingford to Meriden to get my car.

Rating:

4.0

Review truck operations including mirrors with client. Didn’t know they were manual. Do a look over as truck was missing a windshield wiper. Found it but was not put on as could not access it. Didn’t need it but would have been nice to have the truck ready to go if needed. Girl that checked is in very nice but busy at redemption center so was more on our own to figure things out.

Rating:

3.0

There was no one at this location to assist with the return, it was only a drop location.

Rating:

3.0

Due to a multitude of issues I was going to NOT rent the trailer. I was told I would be issued a $75 Credit. That never occurred. Why would I ever recommend U_HAUL after that?

Rating:

5.0

The only thing needs improvement is the MPG not good !! Maybe It needs a tuneup but it’s not great on gas!!

Rating:

5.0

Great process with returning truck…

Rating:

2.0

building was locked up and no one was there

Rating:

3.0

PROS: The manager was prompt and attentive when I checked in a couple hours early. Truck was in fine condition. Lockbox combination lock appeared to be fully operational. Location is convenient to highways. CONS: I pre-ordered (10) furniture blankets to protect the nice office furniture I was transporting but only got 1. Not happy about that. Still waiting for the refund on that. 2. The Lockbox combination lock stuck badly and would not open for me to get the truck key. I eventually got it open, but not before calling a central dispatch location which couldn't do anything about it from their end. 3. There should be better external lighting for the parking lot area. I was returning the truck very early the next morning in heavy fog and no daylight, and my camera photos (required for truck location/condition and odometer/gas gauge) would not upload with the poor visibility. Took 3 separate attempts. These delays were very stressful with time constraints to get to work.

Rating:

4.0

We were able to rent a 10’ truck last minute from this location after getting totally screwed out of our first reservation. We reserved a different bigger truck at another location and had to use the mobile contactless option for pickup. Upon arrival, we could not check in on the app, it just did not give us the option to do it. So we could not get the lock box number to get the key. We sat on the phone with uhaul waiting in the queue to try and get this resolved for 30 before the automated message told us the wait would be another 64 minutes. Frustrated, we canceled the reservation hoping the truck would pop back into the system so we could re rent it. It never did. Meanwhile, during this time, another car pulled into the parking lot and sat for a long time, like us. They too were on their phone and appeared to be having trouble getting their key as well. We stuck around in the parking lot, in hopes that either the truck would finally show up again in the system so we could rerent it, or we would get someone on the phone to try and rent the truck, but neither happened. Not long after we canceled our reservation, the other people walked up to the lock box, got a key, got into the truck we were supposed to have and drove off. How do I know it was supposed to be our truck? There were only 2 vehicles in the whole parking lot - a 10’ truck and a cargo van. I wonder if the system somehow double booked that truck, or if it booked a truck for us that wasn’t really available. It was just so strange because we could see our reservation in the app, we never got any email or notification that something was wrong, yet there was no check in button or anything. We looked the app over for a long time, both my husband and I, it was just glitched. Eventually we chose the option to stay in the queue with customer service (still a 45 minute wait at this point) and have them call us back - we figured we’d ask about the reservation guarantee $50 back. When it was our turn in the queue and they finally called us back, they hung up on us before we could even get a human! So we called customer service back, got back into the queue, and had them call us back again. It took about another 30 to 45 minutes but we finally got a customer service rep who looked into it, didn’t know why we weren’t able to access our reservation, and did honor the $50 guarantee. Overall the experience was frustrating, but U-Haul made it right by honoring their guarantee. We will certainly use U-Haul again in the future, But will never use their mobile check in again.

Rating:

2.0

The guy was rude. Told me I should use the drop box. Not in person. I had an appliance hand truck in the truck and no way of locking it. If it were stolen overnight I would be responsible. I returned the truck at 10:15 am. It was due by 11:00 am. He entered it at 11:46 and charged me an extra day.

Rating:

3.0

Everything when well but I was charged twice and I haven’t had any refund yet

Rating:

4.0

The online app was not working correctly on my phone. It would stop working when I added photos at random times. I needed to use a different phone to complete the drop off process.