The reservation process and pickup of the truck were seamless and very pleasant. The location is slightly hidden but not hard to find. I had to extend my rental and the extension and return were very easy too. I would definitely recommend and return to this location for my UHaul needs.
Scott L.
Customer Reviews for Express RV 4 Me
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Make a sign big enough for people to see and know where to go. I had a hard time trying to find the place because there was no sign to see.
Brandon S.There was no office, had to find someone on the property to help. The process was strange at best.
Glenn G.Customer service was terrible. I was asked to pick up the night before at no charge, but then there's an additional charge. Advertised at $19.99 yet my balance came out to $165.
Aaron R.Mattie, U Haul representative, was beautifully good in an all around way! Knowledge, confidence, follow through...can't say enough about her successful actions in this area of her work ethic! Location was pressed in but because of Mattie I experienced personal service! Jewell Hodges 714-402-4747
JEWELL H.Hard to find
Chelsea B.The location was hard to find as the street to reach it wasn't even technically listed as a street. This was a dirty, puddle-filled lot that made me regret bringing my car through. While one staff member was very helpful, it seemed others were not so much great and hassled me with odd questions before they wandered off. Hell, one of them decided to vomit a few feet from my car. I would never go here and would never want to again, and I do not understand why my drop off location was changed to somewhere so awful.
Curtis H.It was a confusing experience. When we arrived, we saw the truck rental among a collection of random vehicles, but no one was there to direct us or tell us what to do. We followed the instructions in the text messages we got, but it wasn't until a random person seemingly familiar with this area came to us and gave us the number of the person off duty who was supposed to get the mileage of the car from us. It just didn't feel like a legitimate transaction. And after we returned it, following the instruction on the text directions, I received an email saying that the equipment rental was missing, which startled me. Eventually we straightened it out - we were told there was a system error over the weekend and so our return wasn't tracked. Overall, the people we dealt with were nice enough and didn't give us a hard time, but the overall experience seemed disorganized and sketchy. Definitely room for improvement.
Dung N.This is the worst U-Haul location I have ever seen. The location was dirty and full of junk vehicles. They had only 1 piece of equipment and it was dirty. I filed a complaint and have heard nothing back. This location has no business being a U-Haul facility.
Mark C.There was no drop off box and we couldn't get a hold of someone to open the gate because the system was down over the phone and it was so annoying having to drive to another location to drop of and still you guys charge me $68 for gas which I don't think was right
jose R.Low gas given out and dirty car
Abanoub B.This location was difficult to find, and required a gate code that was not provided to me when I made my reservation. These issues set our move time back significantly.
James S.very nice and helpful able to get a rental after my other location closed thank you
kelly R.Very helpful and nice people to deal with
Seda V.Friendly and helpful service! Thank you!
Veronica H.THE LADY THAT HELPED WAS VERY UNDERSTANDING AND KIND. I HIGHLY RECOMMEND THIS LOCATION. STAFF IS AMAZING!!!
Damarie M.It is difficult to find and get in to the yard but when I called, they were right there. Very nice.
Cyndi C.my only issue is that on the reservation you do not list the address. For those of us who rent often from different places - its hard to remember which place we rented from. please list the address of the facility that the reservation is with on the confirmation email. PS - Matilda was great !!
William S.Terrible experience as my card was charged three times and nobody could fix the issue and have wasted two days of my time. Worse experience and service I have ever received. Terrible representative!!!!!! Do not know how this person is able to represent Uhaul period.
Bryon K.Thank you for great service
Mario F.This was a weird location to drop off Uhaul. Although personnel was friendly, they weren't readily available when we got there. The location was also hard to find.
Jason R.Hard to find multi-purpose business on a cruddy back alley. Better locational information would be usefully. Otherwise, very helpful and proactive, truck was ready to go.
Allen O.Matilda was outstanding in her service. Very helpful and a pleasure to do business with.
Dan P.Not thing
James K.It was behind a locked gate and unmanned, and it was unclear how to get there, how to get in, how to pick up my truck, etc. The number was wrong on the site so I had to call the number that was texting me to figure out where the keys were, get the truck and get the gate code to exit.
Shaun T.The pickup location was changed. I WAS NOT NOTIFIED! THE PICKUP LOCATION WAS LOcKED. .NO ONE WAS THERE. THE OPERATOR IS AN IDIOT, SHE KEPT TELLING ME I HAD SELF CHECKOUT. SHE HAD A HARD TIME COMPREHENDING A 10 FOOT HIGH FENCE BETWEEN ME AND THE TRUCKM I COULD NOT GET TO IT. THE TRUCK WAS DIRTY AND FULL OF TRASH. FINALLY A LIMO DRIVER LET ME IN AND I WAS ABLE TO LEAVE. THE FUEL WAS LISTED AS 1/4, IT WAS ONLY VAPORS.. CALL ME. 626.614.7095
Stephen G.Excellent job at this location. Would recommend
Ken W.Matilde has a very professional costumer service, we are so thankful .
Eddy S.Try being honest saying one thing and completely going againest what was told to me and when confronted with it more BS very disturbing
laura R.Matilda worked very hard to get me the right truck! She was AWESOME!!! I would definitely go to her U-haul location again! Great service!!! Thank you!
Connie W.