The people who worked there were rude and smelled. I waited 45 minutes to get the truck and then when I returned it they were rude and slammed my money on the counterSHELBY K.
Express Mobil Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Josephine W.
El cliente no dejó un comentario.Stephanie D.
They didn't have the mattress covers and they're unable to get me a refundJuan R.
El cliente no dejó un comentario.yitzahok G.
El cliente no dejó un comentario.Zequiel B.
El cliente no dejó un comentario.THOMAS S R.
The truck window had wind noise and the front cab was dirty.ERICP V.
El cliente no dejó un comentario.Clay R.
At least truck was there. truck smelled like oil, and so did I after I got out.WENDY A.
This was by far the worst and most unprofessional experience I've ever had!ADRIAN N D.
El cliente no dejó un comentario.Alan N.
Location itself is cramped but OK. Think some staff could be better trained--check-in took a very long time, made worse by the online check-in not working and having to match up the key to the truck serial number. Otherwise, equipment was in really good shape and supplies (blankets) were ready for us.Michael L.
This is partly a problem with corporate. The app said that the pickup location was open until 9 but when I arrived, even though the store was open, there was a sign that said that they only did U-Haul until 6! I was able to convince the owner to rent it anyway.TIMOTHYB M.
El cliente no dejó un comentario.Bob C.
You are spamming me for no reasonMARKA B.
Had to wait over hour and half for the people lay me have truck truck I rented had no brakes almost crashed three times. It was a nightmare almost hit two cars in front becuase brakes brake pedal hittting floor. Should have crashed so I could get my lawyers not right paying for something that could have killed peopleTHOMASJ H.
allow customer to pay in cash and charge nothing to credit cardBARNABYHAROLD F.
Van had a â€œTraction Controlâ€ warning light that kept coming on which was very distracting.STUARTALAN B.
Very poor ! Truck was dirty , parking lot was a disaster! Attendant did not print out rental agreement so I had nothing to say I did not steal the truck ! I will never use this place again!!Anthony S.
Truck was dirty, check engine light was on, and ody of truck smelt like it was just used for hauling hot garbage. U haul customer service was great, location was the worst. Never use monticello location, I will be telling anyone that listens.ROBERT F.
This place was discussing the service was terrible . I used the truck for an hour to move a pool table and being that the back was dirty and had dirt and rocks in it scratched my table. Inside the cab was gross there was a dead plant in a pot on the dash and a Jewish bible or something . Very upset with service. The lot the truck was is was flooded and muddy . I had to step in a puddle to get to the truck which made my foot soaked .TABITHA S.
The person working at this stores location did not know anything about the UHAUL portion of the store. I ended having to wait an hour and a half for the owner to arrive to complete my paperwork and take the rental truckKYLEITAM W.
El cliente no dejó un comentario.GARYL S.
El cliente no dejó un comentario.ASHTON N.
El cliente no dejó un comentario.Louis N.
I was told by the uhal company in Middletown that if I returned the uhal before closing the next day I would be charged as a one day rental. The location I picked up from was charging me for 2 days because I was an hour late. Then charged me for not leaving the fuel on full but I have pictures of a full tankGEEVON A.
The only downside is that the clerk was busy with convenience store customers, but the wait was not terrible. Other than that the experience was excellent. Best part was that this was the only place around where I could rent without a smart phone. A++ for that!John G.
El cliente no dejó un comentario.Yaakov L.
El cliente no dejó un comentario.Ross E.
El cliente no dejó un comentario.howard D.
El cliente no dejó un comentario.Brendan O.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.RYAN C.
El cliente no dejó un comentario.Ronnie G.
Quicker serviceRonnie G.
El cliente no dejó un comentario.DAN B.
The truck I used needs the wiper blades replaced... Thank You....Thomas K.
When I got home to Long Eddy from Monticello, after picking up food for Blessing Food pantry, in Callicoon, I realized I did not ask for receipt for uhaul which I needed for Regional Food Bank of Northeastern NY. I called Mobil express , where I rented uhaul from and when I asked for receipt to be sent to me, I was told "already done". Thank you for the pleasant experience with uhaul.Rosemarie K.
El cliente no dejó un comentario.edwin M.
El cliente no dejó un comentario.Katia D.
fast and aesyJuan S.
The guy at the counter seemed to know very little about what I (or he) was doing. He vaguely pointed to a lot, but I figured out my process myself. It was more of a mini-mart and he seemed disinterested in the whole deal. I was exhausted after moving and a more friendly, knowledgeable staff member would've been welcome.Jeannie F.
Great, easy process! Thank you!Angela R.
El cliente no dejó un comentario.Roslyn V.
El cliente no dejó un comentario.Yanayisa R.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.PRISCILLA S.
Could not adjust mirrors, u haul representive was rudeJoshua R.
You don't have to do anything everything is goodKENNETH Q.
Very friendly and helpful staff even though they were very busy!Bruce W.
This location was absolutely disgusting, no customer service skills, the truck was stuck in ice and snow and nothing had been plowed. The property was also dangerously icy and I'm 9 months pregnant. I would not recommend this location to anyone.Miguel -.
It was smooth, dropped off the truck and keys easily.Madhava H.
El cliente no dejó un comentario.Steven R.
Other than giving me a free rental, lol, I'm totally satisfied both with the quality of the product, and the conduct of the employees. Well done! I will be back.John B.
El cliente no dejó un comentario.Emilio M.
El cliente no dejó un comentario.Mark P.
More advanced notice of vehicle availabilityEric B.
El cliente no dejó un comentario.Robert H.
Let the customer choose which one(Small, middle , large or open box/pickup). Thank you.??Hendra J.
El cliente no dejó un comentario.Peter S.
I wish check-out process is more automated and faster. Customer service was nice thoDavid S.
El cliente no dejó un comentario.Juan S.
Use this location often always a pleasure.Neal M.
No comment at this timeSTEPHEN L.
Worst costumer service ever received from this Indiannachmen W.
El cliente no dejó un comentario.Irean K.
The pick-up location staff were extremely helpful and accommodating.Linda C.
A dedicated service sales person. The sales person seems to have many different jobs, cashier, gas attendant, bottle stocker and dealing with the uhaul service.rohan P.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.LARRY B.
The clerk had me sign 3 papers without allowing me to read them I never should have signed them without reading them nor did he provide me with copies of the papers I signed I'd like to have a copy of all the papers I signed.Paul C.
El cliente no dejó un comentario.ITCHIE S.
El cliente no dejó un comentario.DENNIS M.
El cliente no dejó un comentario.WENDY S.
Nothing it was all good.KATINA V.
El cliente no dejó un comentario.stephen B.
Efficient and helpfulBRIAN H.
My worst experience ever with uhaul at this location.Employees had no experience with reservations..I had to go outside and reserve myself and then had to wait 45 minutes for them to confirm my reservation..I felt harassed and uncomfortable with this experience..I will never use this location again.peter P.
El cliente no dejó un comentario.Todd J.
Absolutely nothing!! Affordable, So customer friendly, and professionally trained.... exceptionally nice.LETISE B.
i was treated with friendly and courteous service.MORTON D.
El cliente no dejó un comentario.TIANA B.
The cab floor boards were dirty from being parked in an unpaved, dirty parking lot.Virgil B.
When I went to get the truck it 1hour and then when I left had come back cause the right headlight was out and the told me to use my high beams really this place sucks I don't think it's professionalBarbara D.
El cliente no dejó un comentario.Nathaniel P.
drop off was excellentredza Z.
I went in looking for a 20 foot truck. This place told me that no one had a 20 foot truck and I would have to rent a 15 foot. The next day I was bringing my stuff to a storage unit and drove past another uhaul company that had the 20 foot. I went inside and that gentleman said he had the truck since the 13th. The place in monticello took advantage of me and lied just to get me to rent his truck and waste my money and time. His truck was filthy and had drug baggies in it, that inhaled to clean prior to use. I will not be using uhaul to get my stuff out of storage. And I am going to discourage everyone from using it as wellLouann B.
El cliente no dejó un comentario.John N.
Worst experience ever! Truck went dead. When we called the store was told he does not "give a Sh**" to call 800 #. Service said they didn't have anyone available to wait until the morning. After I had a fit they sent some one three hours later. I am still waiting for my refund!!Vincent L.
El cliente no dejó un comentario.Nicholas T.
El cliente no dejó un comentario.Jeffrey K.
Location was not requested site,18 miles further away. Vehicle was filthy (cab/bed/outside/tail/etc), gas was not Full. Took vehicle as was the only truck on site in Monticello. The vehicle had 43K miles, but had bad sway in driving and shock/suspension was poor. I've driven many truck=s (auto and manual) and this was on the low end scale for quality. Showed to Rich and Paula @ return site and they confirmed poor condition.. I took the $28 Insurance as was advised for accident/damage coverage. Was informed @ Monroe location, I could have called & had swapped, (this wasn't explained @ Rental Pick Up location. Would never again use Monticello NY. I have photos of vehicle.James E H.
Try to make sure the trailer plates are up to dateGREG R.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.Luis R.
We read the odometer when we received the truck , but did not read the miles out listed on the estimate contract. When we read the miles out on the contract they were less than the actual miles on the odometer and we ended being charged for 30 miles more than we usedIMRE M.
El cliente no dejó un comentario.Israel B.