By far my favorite location!
TIMMY B
Customer Reviews for Express Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cab was very dirty
Lori FAll went well, nothing more needed!
Regina TCharged twice for a dolly I never received
Danere BThe Richmond Indiana store was totally different then this Youngstown Ohio location, no comparison.
TOM LCheck and empty any trash inside vehicle.
donna HThe entry to building in a busy place right with traffic access difficult. Staff very attentive to our needs...
Regina TVery nice and understanding
Donna HNothing
Panolar RA nice group of people who are easy to talk to and who were very patient with my questions.
flora MNo customer service they were extremely rude lied about prices and charged extra when confronted. Argued with customer just unprofessional
AYESHA BThank you
Cynthia CI would like to get my deposit back
DonnA BThe only thing that bothered me was that this location didn't have its info together. Couldn't even access my info for the rental since the person was "out of the country" who had access to the U-Haul computer so a person over the phone at another location did my order. Then they had no idea WHAT I had ordered with my contract. Gave me the wrong dolly which I could not use and nowhere near enough blankets (pads you call them). Now, this all being said, when all was done and before I even mentioned anything, they removed the cost of the dolly and only charged me $1 (should have been $45) for the pads so all in all a decent experience BUT it could have been handled a bit better. The staff was friendly.
ROBERT OHighly disappointed. The location Uhaul switched my pick up to was in an unsafe location. The 10' truck I rented was not returned and my only options were to either rent one 26' ones they had on the lot (only had 2 trucks at all on the lot) or pretty much have no truck. I feel I was strong armed into spending more money because I had no other option with the time constraints I was under.
megan vKeep up the good work. Thank you.
Dennis RVery nice and professional people. Did my checkout and got me on the road !
James Ncheckout was very smooth and we got on our way.
Jan MOnce again, the ONLY reason for a positive review here is because of the Store Personnel. Usual needs to stop using "third party locations" and return to their own brick and mortar locations with properly trained staff.
William SThe owner was very nice.
Paul SAlways check your confirmations
Panolar RNo issues at drop off.
Tim CEverything was fine
Simmy tVery friendly and efficient
Kenneth TGreat communication with a call to verify then pick up was easy without stress. The online reservation was easy and not confusing. Return was great!
Gigi GMaybe not charge for milage, other than that, complete satisfied! The guy that rented it to us was super nice!!! Awesome attitude and very helpful!
Cheryl JGreat people.. fast and friendly..
Bill KThis was not the original pickup location. When I arrived at planned location the representative was not willing to get the uhaul out of the snow. I was sent to the current location. While they were nice enough, the uhaul was not cleaned off well. When I got inside it was extremely filthy, which I cleaned when I got it to my stop. It smelled and there was grime on the wheel and in the cup holders, on the whole cab. Once we cleaned the ice off ourselves we saw there was a crack all the way across the windshield, the mirror was cracked on the passenger side, and the side of the uhaul under the snow and ice was dented. It wasn’t u til I was in the road and ice began to melt that I realized why the ride was so very difficult on the road-one of the tires was bald! It was my most difficult uhaul ride in the 30 years of using uhaul for military moves. This one was not a good one. When I arrived to the new location my suggestion was to scrap the uhaul. I wish I had time to turn around and get a different truck. Lesson learned, don’t take a truck in the snow if the company isn’t willing to clean it off to get a good view of it.
John BThe service at this facility was exceptional, specifically Abdulla. Engaging,polite, and extremely helpful. I’d hire him in a minute
Jake KI would suggest better on line directions to the location or better signage at the location. I pulled up and wasn't sure where to go.
Susan VWhen I pulled in I didn't even know this was a uhaul place except I saw 2 tiny trailers in the parking lot. There was a small banner on the side of the building.
Crystal LWould recommend having U-Haul agents that follow your process of renting trucks. The person that looked at my U-Haul reservation and gave me the keys did just that and nothing more. I was not informed about any photos to review Or anything else regarding the truck, rules, insurance, and so on. Additionally, I did not request a dolly along with my U-Haul truck but was surprised to find one in the back of the truck when I began to pack it. I did not have time to return it and so I sent it along with my belongings to Colorado. I have rented you holes many times in the past and have seen nothing but professional behavior. This U-Haul pick up location had none of that. I will not use this location again.
Debra BThe owner of express drive through was very accommodating. They were quick to check me in and return.
Casey BBeginning to end a mess. Paid for 2 full days but threaten extra charge and customer displacement fee if not turned in 6 hours early. App doesn’t work for pick up check in or drop off check in. Won’t rent from this company again
Marsha FKeep doing what you do it’s great
Ronald SThe truck absolutely stunk of cigarettes, the back of the truck had grease on the floor and there was trash left in the "attic". Very disappointed in the condition.
Rich rCOME HAPPY THESE GUYS ARE REALLY GREAT.
Richard BExcellent customer service
Yesabel VHave less wait time when you call
john fNice workers on mahoning love em
Ryan Gnothing
Debra PThey could make sure the equipment is cleaned before they rent it out
Marcia WVery easy to get along with and made the process an easy one. Great people to work with, would highly recommend
John RThey staff was great with trying to help me but coorprate refused to do anything. So, I will make sure my family, friends, and I never use you guys again!
Camden GEasy pickup, friendly staff and very helpful
James NGreat customer service. Easy pick up & drop off location. Highly recommend
Matthew BThe UHaul pick up could not have been easier. The website loading was the only thing gave us trouble.
James CTook a while on the app to check in. They also forgot the 2 wheeler I ordered.
Joe MVery friendly and fair. Great proprietors. Would recommend to anyone.
Joel S