No one told me I needed to install an app and take pictures of my documents. It was ridiculous that I nearly ran out of time while trying to complete the process. I had allocated 45 minutes before the expiration of my pickup window but needed 50 minutes. I was lucky I have two cell phones so I could be on with your rep or on hold waiting while trying to install and use the app. You did not tell me about the co formation of the alternate number. My wife has a hearing and vision disability and might not have picked up. I would have used another number if I knew you were call I ng them early on a Saturday morning. Awful experience.Douglas L.
Customer Reviews for Explosive Bargains and Thrift
(U-Haul Neighborhood Dealer)
Nesconset, NY 11767
(Next to TFCU on Smithtown Blvd)
Servicios en esta ubicación:
- Mon–Fri11 a. m. - 4 p. m.
- Sábado11 a. m. - 3 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Explosive Bargains and Thrift employees were incredibly helpful as without their WiFi I would have been unable to access the U-Haul app which was incredibly frustrating. To return the van was even a greater pain as the van needed to be parked across the lot which is out of range for the WiFi. Perhaps a location with better reception (please note I tried with both a AT&T and Verizon device) for a smoother transaction.Jennifer L.
When I got there, the person in charge of the service was not present. Someone else gave me the key and made me talk with someone over the phone. The rental was done over a bad wireless phone, poor reception, misunderstanding, lack of clarity. The equipment I ordered (dolly,â€¦) was not available and I had to drive to another U-haul location to pick it up.Riccardo D.
This place was amazing, we had a huge issue we were unaware of, and they were understanding and accommodating. I use U-hauls VERY often, this place was a little further from my house, but worth to drive extra to go to, customer service is A++...Michael D.
El cliente no dejó un comentario.Michael K.
The location was not properly set up to do the mobile pick up. Even though we arrived an hour after our pick up time, the truck and equipment were not ready. We ordered 12 furniture pads, which were not there, and the shop owner grabbed 3 old, dirty blankets from his wife's truck. We complained at the pick up location, as this held us up for an hour, along with calling uhaul to complain after leaving the location. We were told by both the store and uhaul that the furniture pads and dolly would be removed from our order; however, we were charged for both.Joshua T.
Everything was great!!JOHNFRANCIS M.
El cliente no dejó un comentario.Andrew P.
Location manager showed up an hour late. Van was covered with snow and ice, we had to clean off. And Van was parked on ice which made it difficult to clean and drive out of. Two of us actually on the ice and fell in cleaning off the Van. â€œPoorâ€ was actually too high a rating for the experience,john P.
El cliente no dejó un comentario.wilfredo R.
El cliente no dejó un comentario.Jarrod W.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Emmanuel A.
El cliente no dejó un comentario.Jennifer P.
El cliente no dejó un comentario.ROBIN P.
I will never rent from uhaul again. Home depot rates much better unlimited mileagemike S.
Store owner incredibly helpful. When we couldn't access the info he called a rep I believe her name is Michelle. Michelle was so so super helpful. Have rented before but not this self-serve type feature. It worked really well for usPatricia D.
El cliente no dejó un comentario.katelyn B.
El cliente no dejó un comentario.GORDON S.
This shop does not handle U-Hauls often, it is a thrift store. Why I couldnt get my preferred location 20 minutes close to me is beyond me. From when I arrived at the store to when I left it took 45 minutes. I have rented UHauls before from actual Uhaul locations and check-in should not have taken more than 15 minutes. The blankets I ordered were also not in the uhaul and the thrift store didnt have them. I had to drive the uhaul location that I initially requested to get the blankets. I will never use Uhaul again, this was the worst experience I have ever had renting a truck.Matthew S.
El cliente no dejó un comentario.Anna C.
El cliente no dejó un comentario.Frank C.
El cliente no dejó un comentario.Antonina S.