I dropped off after hours in the pouring rain and wanted to use the app to return. The app told me where to find the barcode on the bldg but there wasn't one. I called # on the door for help and guy who answered said to call U-haul. I did and got help. Took me 30 min to return the truck. Hartley's called me next day and when I tried to tell the woman how hard it was to return, she blamed the app. Never again will I use this place.Michele P.
Customer Reviews for Exit 9 Marketplace
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.mary C.
El cliente no dejó un comentario.FRANK J W.
El cliente no dejó un comentario.Charles W.
I had great service and great understanding with paying my bill hope u all have a good Xmas and happy mew yearBECKY P.
El cliente no dejó un comentario.Shane W.
El cliente no dejó un comentario.JAN T.
El cliente no dejó un comentario.Vincent M.
Have items available, such as all size dolliesJANINECHRISTINE P.
El cliente no dejó un comentario.Dana M.
I was charged for 2 days rental when I only rented it for ONE day !!!! How they can get away with that ??? My advice is Do not do business with Exit 9 Marketplace. I questioned the amount prior to renting, she said she would look into it , then I returned it the next day and once again she said she would look into it, nothing has happened except me being charged DOUBLE !!DENNISLEE L.
We were charged $1,114.00 2 weeks after returning the truck. We called yesterday and were told it was returned in New York, but we live in Virginia. Our card has not been credited yet.john B.
Maybe a sign as you get off the Highway letting people know you are close we almost drove right by the place.HAVILAH S.
El cliente no dejó un comentario.Sherry O.
El cliente no dejó un comentario.Nicholas K.
El cliente no dejó un comentario.STEPHENARTHUR K.
When I picked up the truck the furniture blankets were not included.Daniel G.
Employees very friendly, but would like to have the rented equipment like dollies availableJENNIFER F.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.Kelly D.
El cliente no dejó un comentario.FLOYDWILLIAM P.
El cliente no dejó un comentario.kelly D.
El cliente no dejó un comentario.MOHAMED A.
This location is friendly n very professionalCatherine S.
El cliente no dejó un comentario.Joseph C.
Very good and attentive customer service for a small location.NADINEDENISE H.
El cliente no dejó un comentario.Sebastian S.
Customer Service is fantastic at the Exit 9 market Place. Could not have been more helpful and friendly. I reserved my truck at Hartleys in Polkville NY. Then I found out my truck was actually at Exit 9 Market Place 20 miles away. When I inquired with Hartleys they were rude and indifferent to my concern that I would have to add an extra 40 miles on to my bill just to pick up the truck and bring it back as this was an in town move. This is not the first bad experience I have had with Hartleys and I can say that I will NEVER rent from them again. The Exit 9 Market Place will be my go to for friendly down home service and excellent customer service, regardless of the extra mileage.Kelly F.
El cliente no dejó un comentario.KYLELEE C.
El cliente no dejó un comentario.MARKANTONIO K.
Very easy experience, no issuesTed V.
Exit 9 was very professional and great to work with. I would refer them to anyone.Lorrie C.
They had excellent customer service very helpfulCatherine S.