Customer Reviews for Exit 1 Storage LLC
(U-Haul Neighborhood Dealer)

1,168 reviews

445 Hornbeck Rd   Morgantown, WV 26508

(304) 291-6298

Office Hours

  • Mon-Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(304) 291-6298

445 Hornbeck Rd
Morgantown, WV 26508

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dalton Grey 
Rating:
5.0

The check in and check out process was as easy as it could be. Everything was fine.

Michael Kundrat 
Rating:
5.0

Customer did not leave a comment.

mark runyan 
Rating:
5.0

Customer did not leave a comment.

Steve Fuir 
Rating:
5.0

Great customer service. The representative was very helpful.

Vanessa Sigley 
Rating:
5.0

Customer did not leave a comment.

Richard Satterfield 
Rating:
5.0

This place was very accommodating, quick and convenient! The staff was also very friendly and helpful!

Stacey Hoover 
Rating:
1.0

trailer was very old, 1991 model and when i had a flat tire the local maintenance did not have a rim that would fit. after a 3 hour wait maintenance took the flat tire and rim to get a new tire mounted. very poor service!

MICHAEL Hanlon 
Rating:
3.0

Customer did not leave a comment.

Rochelle Sines 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE HAYES 
Rating:
5.0

Customer did not leave a comment.

David Misson 
Rating:
5.0

very helpful

Linda Swisher 
Rating:
5.0

Customer did not leave a comment.

Patricia Smith 
Rating:
5.0

Customer did not leave a comment.

NATHAN SHAFER 
Rating:
5.0

Customer did not leave a comment.

Derek Garcia 
Rating:
5.0

Customer did not leave a comment.

Mark Mangano 
Rating:
5.0

Customer did not leave a comment.

Michelle Rodney 
Rating:
5.0

Customer did not leave a comment.

robert Bosco 
Rating:
4.0

Customer did not leave a comment.

William Thornton 
Rating:
5.0

Customer did not leave a comment.

Krista Hill 
Rating:
5.0

Nothing.

Jimmy Ellis 
Rating:
5.0

Customer did not leave a comment.

Ron Santonastasi 
Rating:
4.0

Service representative was very pleasant and personable, a pleasure to talk with, very helpful.

Patty Simpkins 
Rating:
5.0

Customer did not leave a comment.

Hector Baeza 
Rating:
5.0

The staff was always friendly and courteous while conducting business, esp James who always went above and beyond expectations with his customer service. After almost nearly 3 yrs using EXIT one storage I felt almost like I was leaving family and a home. Very clean and well maintained facility. Exceptional facility and staff! I highly recommend!

Cynthia Peymann  |  Overall Experience 
Rating:
5.0

Everything was upfront and was a good experience.

Sam Costante 
Rating:
5.0

Customer did not leave a comment.

Brian Trickett 
Rating:
1.0

Charged me an additional $27 for gasoline and a cleaning fee when the van I rented was filthy when I picked it up and there was more gas in it when I dropped it off. Then there was when I picked it up. Never again. U-Haul

Nichole Taylor 
Rating:
5.0

Customer did not leave a comment.

Mary West 
Rating:
5.0

The service was great! The process was easy. The vehicle was nice and got the job done. Even the cost was fair and reasonable. Overall, it was a terrific experience. Highly recommend!

Karen Anderson 
Rating:
5.0

Have a Dolly secure latch installed in the trailer. Great service and trailer.

Randall Stouder 
Rating:
5.0

Customer did not leave a comment.

Lori Edwards 
Rating:
5.0

Customer did not leave a comment.

TIM HAWKINS 
Rating:
1.0

I received a Charge for Not folding the moving blankets , I was never told , It’s NOT in my contract. , this is unacceptable. Mean while if I parked the Trailer away where in the lot other then I did , the blankets where not secured safely , I parked the trailer into a wall witch prevented the doors to be opened and removed ( steal) the Blankets. The manger I spoke to was totally unprofessional when it came to discussing this issue. I reached out to Uhaul corporate and are waiting to hear back from someone.

Joseph Varley 
Rating:
5.0

Customer did not leave a comment.

Michelle Horn 
Rating:
5.0

Customer did not leave a comment.

Amber Nicole 
Rating:
5.0

Customer did not leave a comment.

Roger Pratt 
Rating:
5.0

Customer did not leave a comment.

Frank Johnson 
Rating:
2.0

This storage unit was very clean, smelled good inside. I loved the security access with key pad entry.

Monica Dalton  |  Overall Experience 
Rating:
5.0

equipment ready and in good condition

TIMOTHY CARROLL 
Rating:
5.0

Nothing

Randy Everly 
Rating:
5.0

Despite dropping off the truck after hours, the customer service over text was very helpful and responsive.

Maria Panaccione 
Rating:
5.0

Would rent again...Great service..good people to help you

JOHN GRANDCHAMP 
Rating:
5.0

Very nice, clean facility and the staff are awesome.

Jennifer Robinson  |  Overall Experience 
Rating:
5.0

I appreciate the helpfulness of the staff!

RACHEL LEE 
Rating:
3.0

Location was closed

ROBERT NYCE 
Rating:
5.0

This is the second time renting a pick up truck from this location and again I feel that no improvement is needed also I received excellent customer service here especially from Susie she was polite quick and sweet as can be would highly recommend to anyone!

Tanner Childers 
Rating:
5.0

Customer did not leave a comment.

Annette Dick 
Rating:
5.0

Customer did not leave a comment.

Robert Lemley 
Rating:
5.0

I thought I was renting a van for $19.95 a day. I was not informed of the different rates on rentals vs. miles. But it was a great van and a great experience. I will be renting their again.

Jack Oliver 
Rating:
3.0

The location is in a place where there is not a lot of service causing the online check in with your phone to be a struggle. The dolly I rented was not in the vehicle.

Ian Kittle 
Rating:
4.0

Customer did not leave a comment.

Paul Rebelo 
Rating:
5.0

I was able to come & go as I pleased. Worked out well.

Scott Wilkins  |  Overall Experience 
Rating:
5.0

Very nice lady that checked me out

Robert Lemley 
Rating:
5.0

Service is great and the people are very helpful and kind.

KENTON MAR SCHROCK 
Rating:
5.0

James is always ready to do what he can do to help. Great storage area too

Craig Martz 
Rating:
5.0

Customer did not leave a comment.

Benjamin Mayfield 
Rating:
5.0

Very accommodating. I have rented here a couple times and both times very quick, efficient and great service.

Robert Everhart 
Rating:
5.0

We were very pleased with the service and everything. Definitely recommend to other.

Tracy Martin 
Rating:
5.0

Exit 1 Storage is a great ambassador for your brand! They are kind, the facility is immaculate and the prices are more than reasonable!

WILLIAM MCKENNA 
Rating:
5.0

Customer did not leave a comment.

Brian Canfield 
Rating:
5.0

Customer did not leave a comment.

Rosemarie DeStefano 
Rating:
5.0

Cody did an excellent job of handling our rental. She was there when we needed her and delivered perfect r customer service! Five stars!!!

Kristen Schweiss 
Rating:
5.0

Excellent, super clean, well organized. Jim made our check in easy and gave a great tour of the facility showing us different size storage units. Thank you for the first class attention!

Ron Weller  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Walter Clawges 
Rating:
5.0

Customer did not leave a comment.

Scott Werdebaugh 
Rating:
5.0

Great customer service. Easy access

John Moffatt 
Rating:
5.0

Customer did not leave a comment.

Tasha Clites 
Rating:
5.0

Customer service is always A 1

Eric Ayersman 
Rating:
5.0

Customer did not leave a comment.

Sophia Hicks 
Rating:
5.0

Customer did not leave a comment.

julienne house 
Rating:
5.0

Customer did not leave a comment.

JAmes Redman 
Rating:
5.0

Customer did not leave a comment.

Bruce Brotman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Bohorad  |  Overall Experience 
Rating:
5.0

Customer service at this location,,,Great! he was nice, friendly, efficient. It didnt take long for pick up, truck was ready. Location was easy to find, about a mile off interstate. UHaul issue, I wanted pick up 2 blocks from the home we were moving, but UHaul changed to this pick up station, Just 8 miles away, but still not my choice.

Robert Sims 
Rating:
5.0

Very efficient rental/pickup process! Everything is completed online!

Sandy Davis 
Rating:
5.0

Customer did not leave a comment.

Heather D Rogers 
Rating:
3.0

Equipment was fine but the staff member I worked with was very gruff and overall not pleasant.

Jennifer Wilburn 
Rating:
5.0

Customer did not leave a comment.

Michael Gilg 
Rating:
5.0

Customer did not leave a comment.

Frank Pinter 
Rating:
5.0

Customer did not leave a comment.

william harver 
Rating:
5.0

The Best Storage Facility I have ever used! The owner is so helpful and kind. So safe and in a great convenient area. So clean !!

Jill Tenney  |  Overall Experience 
Rating:
5.0

Excellent, fast, friendly.

Steve Thai 
Rating:
5.0

This was the greatest experience ever on renting a moving truck. Everything was done on my phone from the ordering, picking up and dropping off. Absolutely no hassle or any problems. I highly recommend using “Uhaul truck share 24/7”

Duane Pennington 
Rating:
5.0

Customer did not leave a comment.

Thomas Urquhart 
Rating:
5.0

Customer did not leave a comment.

steve mullenax jr 
Rating:
5.0

I was given Willy's Hot Shot, 1024 Grafton Rd, Morgantown, WV 26508 as my drop off location. They would not answer their phone, their voice mail was full, and when I went to the shop no one was there. It is located in a bad site to get in and out of with a truck. I called Exit 1 Storage LLC and they accepted my turn in and were great to work with.

Curtis Walker 
Rating:
5.0

Customer did not leave a comment.

Stephen DeVault 
Rating:
5.0

Customer did not leave a comment.

Eric Ayersman 
Rating:
4.0

They close pretty early and we had to do the after hours drop-off.

Jennifer Wilson 
Rating:
5.0

Customer did not leave a comment.

Steve Hamil 
Rating:
5.0

Location had professional office and staff. They facilitated a change in size. Truck was ready and clean. Truck was in good shape. No problems

Sallly Digman 
Rating:
3.0

Customer did not leave a comment.

Michael-Anne Sevick 
Rating:
4.0

Customer did not leave a comment.

RALPH WRIGHT 
Rating:
5.0

Customer did not leave a comment.

pam rosenberger 
Rating:
3.0

Nothing wrong with the location but I found the mobile check in to be a drawn out and complicated process. Took me almost 45 minutes to actually get in the car. Lots of re-taking of pictures and the app freezing.

Julia Preusch 
Rating:
5.0

Customer did not leave a comment.

Kyle Wiggs 
Rating:
5.0

The people were friendly and drop off after hours was easy. Thank you. I will recommend this location

Brian Stoltz 
Rating:
1.0

It took and hrs half to get the truck then the sent me a bill of 600.00 dollars for I don't even know horrible experience go to penskie

Zachary Tucker 
Rating:
4.0

Make sure you actually have dollys to give out when people rent them or at least take the price of them off the bill if unable to provide.

Haley Petre 
Rating:
5.0

No improvements needed. The folks at Exit 1 Storage were helpful, prompt, and friendly. Dropping off was easy.

Scott Brylow 
Rating:
5.0

Everything was great! From initial phone call, to pick up to drop off everything was smooth, details were explained kindly and clearly. No trouble at all. The truck was clean and in good condition. Everything g was great!

Lucero Tenorio 
Rating:
5.0

I rented a unit for almost two years. Came back to get my belongings and everything was in perfect condition. No sign of bugs or mice. My stuff didn't even have any dust on it! Would highly recommend this facility!!!

Sharon Samek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Haney 
Rating:
5.0

This location in Morgantown was a great experience. The place looks brand new and the staff was very helpful. Even taking me to show me my storage unit and explains everything along the way. James was very helpful and explained the rental contract in detail. Temperature inside was cool and having music on while moving made a difference. I will definitely use again if I need storage while in Morgantown. Thank You

Tim Saville  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel Gardner 
Rating:
5.0

Customer did not leave a comment.

Tracy Antulov 
Rating:
4.0

Customer did not leave a comment.

J Logan Tomlin 
Rating:
5.0

Left my phone in truck and staff member had it ready for upon my return. Thanks to him.

Michael Ostrom 
Rating:
5.0

Customer did not leave a comment.

Keith Mullens 
Rating:
5.0

My schedule to move in is Friday April 28th. Please confirm 917-763-4020

Avery Catalano  |  Reservation 
Rating:
5.0

The staff was excellent! Very polite. I will definitely use this place again! Thanks!

ANTOINE BRECKENRIDGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA MORNINGSTAR  |  Overall Experience 
Rating:
5.0

Thank you for everything!!

Mary Ellen Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Clinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP M BORDINAT  |  Overall Experience 
Rating:
5.0

Thank you to all at this outstanding facility, and especially to James Mitchell for working with me last year when I was moving all of our furniture here from Iowa, and as we slowly downsized. Thanks also for recommending Brewer & Sons movers, who have been excellent! You are not only Exit 1 but NUMBER ONE and FIRST CLASS in our book! Thanks very much! Laurie Lyckholm MD

Laurel Lyckholm  |  Overall Experience 
Rating:
5.0

Thank you James for the wonderful two years of storage entertainment! Moving out was bittersweet. Thank you again for everything!!

Jennifer Haskins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Bruce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Cox  |  Overall Experience 
Rating:
5.0

The best full service facility in the area

Steven Calvert  |  Overall Experience 
Rating:
5.0

I stored there for nearly 2 years and it was the best experience! The staff is great and accommodating and the facilities are top notch!!

CHRISTOPHER CASTO  |  Overall Experience 
Rating:
5.0

Satisfied and most definitely will recommend EVERYONE!!

Christine Gamble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA SHAVER  |  Overall Experience 
Rating:
5.0

Excellent facility and staff!

Virgilio Cantu  |  Overall Experience 
Rating:
5.0

Friendly, and helpful staff, very accommodating.

Adam Kee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Winston  |  Overall Experience 
Rating:
5.0

Great experience. Made a stressful time more tolerable. Thank you Mr Mitchell

William Bostic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary alban  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Martin  |  Overall Experience 
Rating:
5.0

Best storage facility I have seen, climate controlled, large elevator, dollies available. I would highly recommend.

Sherri Faber  |  Overall Experience 
Rating:
5.0

The staff were always cordial and very helpful. An amazing move for us.

James Uphold  |  Overall Experience 
Rating:
5.0

I’ve used storage facilities around the country, this is the very best.

david eddy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Plotts  |  Overall Experience 
Rating:
5.0

James and staff are the best! Beautiful, clean, secure storage facility!

Leah Favro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina ross  |  Overall Experience 
Rating:
5.0

Absolutely wonderful. I’ll be back this spring and recommend. Thank you. The gentleman at the facility was Absolutely wonderful

Gina Oleske  |  Overall Experience 
Rating:
5.0

Amazing facility. Definitely will recommend it to friends.

Abigail Panza  |  Overall Experience 
Rating:
5.0

Very clean and well maintained facilities, super secure, definitely the nicest storage unit place in Morgantown

John Briers  |  Overall Experience 
Rating:
5.0

Exit 1 Storage is an excellent facility. James the manager was very helpful on day one in January. All of the staff I spoke to were always courteous and helpful. The facility is spotless and well air conditioned. I will recommend Exit 1 Storage in the future.

Melody Long  |  Overall Experience 
Rating:
5.0

Perfect place to store my things in between apartment leases

Rachel Gobrecht  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy Whetsell  |  Overall Experience 
Rating:
5.0

Great facility! The staff was so helpful and accommodating.

Marietta Dunn  |  Overall Experience 
Rating:
5.0

Exactly what you need. Clean, secure building with reliable access. Overall was happy with the 6 months we utilized it.

Alan Thomay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Fagula  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Dunkley  |  Overall Experience 
Rating:
5.0

Best uhaul place around.

Jane Boyle  |  Overall Experience 
Rating:
5.0

Exit 1 storage was above my expectations. I had my storage unit about 2 years and every time I visited the Staff was very friendly and facility was always clean. Inside entrances and climate controlled. Would definitely recommend for storage and U-haul rental, as I utilized both services more than once.

Thomas Harmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortney Stauffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Fuir  |  Overall Experience 
Rating:
5.0

Absolutely will I recommend! Staff was helpful.....facilities very clean. Felt comfortable accessing my third floor storage unit anytime. This is my “go to” storage area....

Pam Bowers  |  Overall Experience 
Rating:
5.0

Amazing customer service!

carlos siordia  |  Overall Experience 
Rating:
5.0

Exactly what I was looking for. Facility was spotless and customer service was top notch.

Eric Moore  |  Reservation 
Rating:
5.0

Excellent facility that is state of the art. Climate control that is superior, modern storage units plus easy access.

david eddy  |  Reservation 
Rating:
5.0

Very clean and units are temperature controlled. The staff was friendly and efficient.

Brenda Alfonzo  |  Reservation 
Rating:
5.0

We did not utilize the storage unit and would like to cancel that reservation for a refund.

Jeremy Cordova  |  Reservation 
Rating:
5.0

We had an excellent experience at Exit 1 storage and would recommend it! Very attentive staff, clean air conditioned facilities and free furniture dollies that made moving in easy and quick.

Margaret MacGibeny  |  Reservation 
Rating:
4.0

This is a great location. The man I spoke with was very professional. He explained everything thoroughly. He took me around the facility as well and told me what to expect. I recommend this location.

Yann Nenebi  |  Reservation 
Rating:
3.0

I ended up not renting the unit because my free month was not honoring my free month coupon for renting a uhaul

Christy Fitzpatrick  |  Reservation 
Rating:
5.0

This place is AWESOME! There are two codes to get into the building/storage unit, so I don’t have to worry about my items, and the inside is well lit and clean! They provide dollies, too.

Allison Dimmig  |  Reservation 
Rating:
5.0

Best place you will ever find. CLEAN, convenient, easy access, nice staff. I wish every town had such a nice facility and offered such great service.

Jennifer Capito  |  Reservation 
Rating:
5.0

Did not need the unit after all. Staff was very helpful over the phone I’m getting it canceled.

Heather Preston  |  Reservation 
Rating:
5.0

The folks at Exit 1 Storage were great! They made the whole process very easy.

Walt Reed  |  Reservation 
Rating:
5.0

Excellent facility, clean, and looks brand new

Kevin Thornhill  |  Reservation 
Rating:
3.0

Wish the elevator was in

britani paugh  |  Reservation 
Rating:
5.0

Nice facility with easy access.

rebecca lambeth  |  Reservation 
Rating:
5.0

Check-in was easy and the folks in the office were friendly and helpful! I have rented storage units a few places around town in the last couple of years, and this was by far the best experience.

rob Goelz  |  Reservation 
Rating:
5.0

Nicest people and clean and secure storage.

anthony baker  |  Reservation 
Rating:
5.0

I liked that music was alway playing, especially gospel. It was soothing.

lisa bayer  |  Overall Experience 
Rating:
5.0

This was everything we were looking for and more. The facility is clean and secure and as a bonus they have everything needed to help move.

Robert Watts  |  Overall Experience 
Rating:
5.0

Great company to deal with. Friendly and helpful staff. Amazingly clean storage units. Easy access to the building 24/7 with the security codes. All around great experience.

Sarah Thomas  |  Overall Experience 
Rating:
5.0

This location made my unit move in and U-Haul return extremely easy, easier than I feel it would have been at another location

Marga Horn  |  Reservation 
Rating:
5.0

Staff was pleasant & very helpful. The facility is clean, indoors, & convenient. Overall process went very smoothly.We’ve never used a storage unit before and the worry was taken away with this choice

Thomas Harmon  |  Reservation 
Rating:
5.0

Facility was clean, felt secure, and easy to access. The employees also provide great customer service. If we need a rental unit in the future we will definitely come back.

gail graham  |  Overall Experience 
Rating:
5.0

Location is clean, well lit at night, convenient to move into. I would be happy to rent this storage facility.

Stephanie Dumire  |  Reservation 
Rating:
5.0

Online reservation system made reserving a place easy. Also having sunday office hours is helpful since most moves involve the weekend. Thanks!

JULIE PAWLOWICZ  |  Reservation 
Rating:
5.0

Sharon and James are fantastic! We are treated like family. Easy access and just off exit 1 from I-68. We have had several units across the US and this is by far the best! Spot on pricing.

MEGAN AND FRANK HARGAN  |  Overall Experience 
Rating:
5.0

This storage unit made my moving situation very easy. The staff was extremely helpful and the building seemed very secure and well lit!

jessica davis  |  Overall Experience 
Rating:
4.0

I hate being poor. If I had the money i would still be renting a space. All of the items were my mothers. She had a stroke and I am trying to sell her house. I had to put all her items in storage.

mya mcbee  |  Overall Experience 
Rating:
5.0

It was a very nice place. The employees were nice and helpful. They helped me get a unit that was perfect in size for what I needed. Will use their services again if needed.

Damian Powell  |  Overall Experience 
Rating:
5.0

Perfect spot!

Jason Solensky  |  Overall Experience 
Rating:
5.0

Very clean, temperature regulated, and secure unit! The music was also enjoyable too. Definitely recommend!

Janet Elswick  |  Overall Experience 
Rating:
5.0

.

Kaitlyn Martin  |  Reservation 
Rating:
5.0

excellent experience. Will definitely use this facility in the future if the need arises.

courtney ferguson  |  Overall Experience 
Rating:
5.0

.

Kaitlyn Martin  |  Reservation 
No reviews have been submitted for this location.

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