There was some garbage in the truck before I rented it.
Sean V
Customer Reviews for Exian Products Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simon is very accommodating and helpful. Will definitely recommend his location. Keep up the good work!
Raymond JWay to expensive
Monica NWell almost very clean just found small chips crumbs in the driving area. I just threw it out since I was not aware of it until i clean up the truck.
KING LThe place is a little tight for parking,these trucks are a little bigger so should get some parking from NAPSa
Asim SThe seats have some tape patch on it seems old, I don’t expect brand new but the tape patch is very noticeable and ugly
KING LGood friendly service. Satisfied.
Chi-ho CFor safety: Basic instruction on the controls - Adjusting mirrors, headlights, wipers. Also how to lock it up. I was constantly having to check each door when leaving the vehicle to ensure that it was locked e.g. to go into a restaurant.
COLIN MGreat customer service. Very knowledgeable and helpful staff!
Sui MNothing that I can think of.everything went perfect.
Nick KExcellent customer service
TONY KFriendly, efficient and we were in and out with no problems at all.
Andrea JFast and efficient service.
Fabio DVery nice services, I will come again and thanks.
Vince CCustomer service not nice. Website stated one thing and when arriving told something else. Online it stated you take all forms of payment. Visa debit is allowed and nothing said you couldn’t for said location. Was told I couldn’t get my uhaul as I had debit visa and had to call a friend jsut to get my rental vehicle. Also I had reserved my uhaul for 6 hours and was told on reservation I could return after hours no problem. At this location they state will be charged overnight fee if not returned before 4pm. I had mine reserved till 430. Had to rush my move because of this. Upon returning I had not used any fuel and the line was still the same as as we only drove from 3 blocks away and back. So I understand the need to refill but nothing was used and so not needed to be topped up. The guy was rude and said he should have charged me. And Ontop I was quoted one piece online and charged extra just for staying within Richmond. This was beyond the worst experience I’ve ever had with uhaul and will not use them again unless desperate next time.
Christopher WNothing as the service is excellent.
RICHARD BThe staff at this station are very helpful and always remind us to drive carefully, even with insurance coverage. I highly recommend this U-Haul station to those who live in Richmond, BC.
CHI WExcellent location, I will use them again soon.
RICHARD BI would recommend this location but I would also tell people not to use the app for pick up of the vehicle. The app simply did not work and when I finally talked to support at U-Haul it did not work for them either. I ended up having to change some settings on my phone so that I could go through the website. In the end it took an hour and a half to get the keys. It caused me to be late for the elevator booking and basically doubled the time the move should have taken.
Graham TCustomer service is excellent at this location. We are fortunate to have them in the neighborhood.
Richard BExtending more counter pick up hours The guy who is in charge was super nice already
Phichitphon CExtremely difficult to park here. Very tight squeeze
Akash TThis dealer is definitely set up properly to be a good UHaul dealer, I have used them twice, and will recommend it to friends.
Dave CCustomer service was 5 stars at the pick up location No need for Improvement
Timothy MThe personal service was great and efficient.
Philippe EFix your mobile check in We had such a problem and we were late and we had to pay 300.00 move in fee to hold the elevator for 3 hours. By the time we got there we lost an 1hr of move in time. So we had to take it piece by piece waiting for the elector each time Not impressed with mobile check in and would not recommend it.
Natalie CPicked up the vehicle with gas on empty. Not even low, but the fill up gas light was on. Had to waste valuable time to get gas before I could even start my move
Ka kThe location was great and had no issues. My biggest problem was with the online / app check in. It was an extremely excruciating process. The app gave me multiple errors. I spent 45 minutes with customer service on the phone trying multiple workarounds just to be able to check in. This was inconvenient at 5am. Please make improvements to your app.
Sheena MHospitality could be better
CHI ZNothing really, except that UHaul should have more locations/dealers in Vancouver
Dave CPlease let customer know the shop’s closing time since I thought I could drop off the key 7x24, but not. It impacted my plan.
Chi LNo improvement needed.
MELEN BThe worker at exian was very polite and professional
Matthew WExtremely easy and friendly
Jonathan BExcellent U-Haul location. Operator was friendly and efficient, and I was on my way in minutes!
John ASuper! I appreciate Lisa and Simon for their help! Great team, an excellent customer service. Will recommend to my friends.
Sergei TThe only complaint I experienced is when I reserved a dolly and it's not available when it's time to pick up. But the total experience is very good, especially the staff. (Liza)
Sergio DThe place was nice and the gentleman who was there was nice But I reserved a 20 ft truck but found out if I took that truck I'd have to return it before 4pm or on the Monday cause of something to do with the parking which is a work day so I had to use a 10 ft truck which took two trips No one informed me of this before hand this should be something told to the customer beforehand
Adam GHad a big problem with a non BC driving license. People don't know how to read in English if there is more than one language on the licence. So i had to find a driver with a BC dl. And then when i was trying to return the truck online registration redirected me to error page so i could not finish the return properly. Horrible experience with u-haul not only that location!
Sultan Mmy truck was literally broken, it had no water or oil in it when i got it, and within one km it started breaking down and the engine started overheating. this was a terrible experience and i received no help in finding a replacement truck or anything. my entire move was delayed because of a broken truck.
Erin VRude employee yelled at me over the phone and mischarged us
Derick SI was told by the person at the desk to return the van with gas tank at full - as the tank was not full when I took the van off the lot (even though gas gage indicated full), I ended up putting 15 litres of gas in the tank rather than 5 litres (37 km worth). U-Haul customer relations advised that it is better to estimate fuel usage based on KM driven as the tanks are usually not topped up after each use. I am expecting to be reimbursed for this extra amount, but there needs to be a clearer policy in place for fuel replacement. Keep track of KM driven and fuel up based on that.
Patricia sHave not received my final bill by email as of yet but other than that, very good. Could someone send ne a copy of my final bill please?
ZANE Tkeep rates as low!!!
Evelyne LMake it clear exactly how much gas to put in the tank at the end of the trip to avoid confusion
Bhairvi TPlace has some negative reviews but I’m super happy with it. It’s my 3 or 4 rental from them Guy is very helpful, and girl is great too (very pretty) Will continue to use this location
Rajkamal MMy overall experience with U-Haul was a nightmare and I will never use this company again! This location was fine but the company and reservation problems were horrible!
David M