Customer Reviews for Executive Climate Control Storage West
(U-Haul Neighborhood Dealer)

97 reviews

4547 Cypress St   West Monroe, LA 71291

(318) 737-1180

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 737-1180

4547 Cypress St
West Monroe, LA 71291

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service and convenient location.

Nicole Neeley 
Rating:
5.0

Customer did not leave a comment.

Jacky Weems 
Rating:
5.0

Mr. Tommy was amazing. The customer service was exemplary!

David Grundstrom 
Rating:
2.0

Be clear about the costs to deliver and unload. This should never be a surprise.

Steve Saville 
Rating:
5.0

Customer did not leave a comment.

Gary Swanson 
Rating:
4.0

Customer did not leave a comment.

JON TURTON 
Rating:
5.0

I was satisfied as it is

Eddie Hendry 
Rating:
5.0

Customer did not leave a comment.

Sigmund Solares 
Rating:
5.0

Great service

dale mcknight 
Rating:
3.0

I was told when I picked the uhaul up that I would only be charged for the 4 hours I originally reserved the uhaul for because the store I rented it from closed early that Saturday so the lady at the counter told me that we would have the uhaul until Monday with no extra charge and then I get my receipt and it says that I was charged over 200$ this is ridiculous and I'm not very happy about it..

Bradley Lutrick 
Rating:
4.0

Steering so far off that while driving straight the wheel had to be turned to where the speedometer could not be seen. Radio did not work. Passenger door did not close properly to the point that there was a visible gap between the door and the frame. Rate advertised was inflated to double after all the "fees" Will definitely look elsewhere next time.

Bob McGuffin 
Rating:
5.0

Great service on picking it up and returning equipment, they make sure all connections were correct and lights working properly.

Scott McClellan 
Rating:
5.0

Customer did not leave a comment.

Angela Bouley 
Rating:
5.0

Customer did not leave a comment.

Rating:
4.0

Customer did not leave a comment.

Alexander Siebert 
Rating:
5.0

Customer did not leave a comment.

JACARA BOATNER 
Rating:
5.0

Customer did not leave a comment.

Helena Smiley 
Rating:
5.0

Customer did not leave a comment.

Peter Chasas 
Rating:
5.0

Customer did not leave a comment.

Laderrick caldwell 
Rating:
4.0

Customer did not leave a comment.

Donald Burns 
Rating:
5.0

Fantastic service. Really appreciate the help that was given us after the breakdown of the first truck. The owner was top notch.

Floyd Brassfield 
Rating:
5.0

The folks here were awesome. Great service

Roxanne Sullivan 
Rating:
5.0

Customer did not leave a comment.

Nakyea Taylor 
Rating:
5.0

Personel received equipment and I didn't have to do a thing. Great job!

RICHARD FULLER 
Rating:
1.0

Customer did not leave a comment.

Amarus Houston 
Rating:
1.0

No one answered phone place os a drop lot online its closed permanently

Samuel Gardner 
Rating:
5.0

Customer did not leave a comment.

Cheryl Lawrence 
Rating:
1.0

I showed up an hour after they opened. The door to the office was locked and no one was around. I called, no one answered. I reached out to customer support on chat and they told me they weren't sure why no one was there and then ended the conversation without helping me further. It was an awful experience and makes me not want to use Uhaul again.

Scott Carter 
Rating:
3.0

Customer did not leave a comment.

Jenny Jones 
Rating:
4.0

Customer did not leave a comment.

Tracy Smith 
Rating:
4.0

Customer did not leave a comment.

David Corley 
Rating:
2.0

There was no one at this location when I arrived to pick up the equipment. I had to wait for someone to come over and meet me.

Amanda Pace 
Rating:
5.0

Customer did not leave a comment.

Ray Davidson 
Rating:
5.0

Customer did not leave a comment.

Kevin Turner 
Rating:
1.0

Mobile pick up does not work, would not accept odometer reading when we returned truck. No one is there to help renters when there is a problem.

Adam Stroud 
Rating:
5.0

Customer did not leave a comment.

Warren Cody 
Rating:
1.0

Terrible service. It took me over an hour to get my order complete and the code to the lock box sent to me.

Richard Ables 
Rating:
1.0

Actually clean the nasty truck! I had to take a leaf blower and blow out pet hair and trash from inside the cab. And we didn’t get the furniture dollies we paid for. When I called the location she said they probably don’t have any.

Joshua Smith 
Rating:
5.0

Always great customer service, friendly and professional. I will continue to rent space with them.

servpro servpro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEO GUTIERREZ 
Rating:
4.0

We received excellent personal service from Earnistine and her manager. Thank you.

David Curry 
Rating:
5.0

Be open longer

Jewel Graham 
Rating:
5.0

Out standing service

Emmett Reeves 
Rating:
4.0

Customer did not leave a comment.

Jay Reeves 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bailey 
Rating:
3.0

The truck we reserved was not at the location on the day we moved, the company had to drive 1 1/2 hrs to get the truck so we were two hours late loading and almost missed closing on our house.

Ben Simpson 
Rating:
1.0

This was a horrible experience. My initial reservation was cancel Less than 24 hours of pick up time. Why should you make a reservation if they are going to give away your truck ?

Kasy Lynch 
Rating:
5.0

Great service. Great location. Staff was very helpful.

Michael Ballinger 
Rating:
4.0

No improvement needed. The 2 gentleman that moved us were very professional, didnt waste time, would recommend your service.

Mary Allison 
Rating:
3.0

At 11:00am on June 15, the store was closed. Only a key drop box was available.

bruce mcgee 
Rating:
2.0

Rental was not at reserved location. I had to go to another location which opened an hour later. Faulty harness for trailer lights.

Ricky Mccrary 
Rating:
5.0

Excellent communication, extremely professional, equipment was ready......

Bryan Singleton 
Rating:
5.0

Great service, Robby was very helpful and informative

Russell Woodward 
Rating:
3.0

Wasn't the fault of the pick up location but rate wasn't correct and they had a time getting in touch with national to change it.

Larry DeBlieux 
Rating:
5.0

Customer did not leave a comment.

Charles Aaron 
Rating:
5.0

Movers for the disabled, but U-haul has been and always will be my rental service. I give it a ⭐⭐⭐⭐⭐ rating and refer to my friends and family that's moving near or far.

Kawanka Crease 
Rating:
5.0

Customer did not leave a comment.

Darryl Moss 
Rating:
4.0

Customer did not leave a comment.

Jimmy Pitson 
Rating:
5.0

When I got into the truck, it had an overwhelming smell of cigarette smoke. It was bad enough it gave me a headache.

Clifton Lindsay 
Rating:
5.0

Customer did not leave a comment.

servpro servpro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria stringer 
Rating:
5.0

The employees were very respectful and helpful. They were waiting for us when we arrived. Very happy with service.

Janella Hartfield 
Rating:
5.0

The mobile app is atrocious. I tried multiple times to take the photos it was requesting and it would not work either at pick up or drop off. Calling Uhaul was a wonderful experience though, and the ladies I spoke with were very helpful.

Sarah LITTLETON 
Rating:
5.0

The owner was very helpful and easily accessible. Thanks for everything.

Terry Dyer  |  Overall Experience 
Rating:
5.0

Great service. I keep multiple units rented year around, always available to any request.

servpro servpro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren Kemp 
Rating:
2.0

I was supposed to get my truck at 9 . The key wasnt in the drop box or the lock box . Took over 2 hours for me to get a key . Then as soon as pulling off the truck tire light came on ... put air in it still no change .. the people were nice when they did finally show up ..

christa hunter 
Rating:
3.0

I booked the truck over the phone. When I arrived something got corrupted and my reservation was canceled. And after quite a few attempts and having to use my mother in laws credit card I was finally able to rent the truck. It took about an hour and a half to get on the road

FREDDEIE JENNINGS 
Rating:
5.0

Customer did not leave a comment.

JOHN DAVIS 
Rating:
5.0

The no contact online check in was nice.

Richard Cannon 
Rating:
3.0

Customer did not leave a comment.

Rachel Wallace 
Rating:
1.0

I had to wait over an hour at a location that was closed

JOEL BECK 
Rating:
3.0

The vans are compact. Not enough leg room. People come in all shapes and sizes. Other than that everything was good.

Justin Smith 
Rating:
5.0

Customer did not leave a comment.

jamie Knight 
Rating:
3.0

No one ever there. Hard to find.

BOB Jones 
Rating:
3.0

Customer did not leave a comment.

BOB Jones 
Rating:
4.0

Pick up the truck very clean , I would use this place again

bruce stewart 
Rating:
3.0

I used the self rental so I didn't speak to anyone at this location.

Kelly Brown 
Rating:
5.0

Customer did not leave a comment.

Demetria Claude 
Rating:
1.0

his experience was awful to say the least I’m not sure one thing is done correctly on these people’s part. First of all I was supposed to pick the truck up Saturday at 12 noon but 45 minutes before I got there they changed my location to somewhere 25 minutes further away in another town. When I arrive there was no one there that could wait on me because the place was closed seems like someone should have known that before sending me there. But because of that my reservation was changed from Saturday to Monday. Now I am 2 days behind schedule, I’m most likely going to miss my appointment about my new apartment. 9 AM Monday I go to pick up my U-Haul I get to that office and what do you know no one is there. This makes me another two hours late leaving and because of that I now live in a hotel and not an apartment thanks Uhaul people, thanks so much....

Sherry Solomon 
Rating:
3.0

Day rentals instead of 4 hour rentals for in-town rentals.

Curitessia Criff 
Rating:
5.0

Your rental return website doesn’t work. It kept saying that my location sharing was turned off, when in fact, it was on.

Steve Finch 
Rating:
5.0

Customer did not leave a comment.

marl manning 
Rating:
3.0

Do not use the online app or account to rent a truck. Everything related to renting the truck online was a nightmare experience. I will not do this again . manager was great.

Bart McMillan 
Rating:
3.0

Customer did not leave a comment.

CHASITY PENNINGTON 
Rating:
3.0

We reserved a truck for 8 am. We had to wait until 10:30 Am when a truck was returned even though there was a truck there when we arrived at 8. She said it was a local only truck that was reserved for someone else at 8 am. When we returned at about 10 am the truck was still there. After we got loaded and we were leaving we drove past on our way to our motel and that truck was still there after 4 pm. I don't understand why we couldn't have gotten that truck when it was the same size. Why should it matter whether you are going local or one way. Also the truck that we got was in need of a front end alignment that we were not told about. I am sure the lady that rented us the truck was not told about the problem by the lady that returned it.

Kelly Brown 
Rating:
1.0

Customer did not leave a comment.

Samantha Henry 
Rating:
5.0

Windshield was covered in bugs and interior smelled of cigarettes.

jerry hines 
Rating:
5.0

Customer did not leave a comment.

Richard Morgan 
Rating:
5.0

Everything was beyond my expectations. I would rate the entire experience as perfect.

Elisa Coon 
Rating:
5.0

Always great service !!!

steve servpro 
Rating:
5.0

Customer did not leave a comment.

Eugene Tates 
Rating:
2.0

Poor access to internet caused the agent to have to call another agent and complete my contact over a speaker phone. People where nice, but it took awhile. Grounds had me concerned that I’d get a flat pulling back to get my trailer. Wiring was hanging out front of trailer. Door latch wouldn’t hold Had to wire it together to keep doors shut and pull home.

Greg Clairday 
Rating:
5.0

Uhaul flag on roadside

Deborah brown 
Rating:
5.0

The staff was friendly and very accommodating.

taronda goodin 
Rating:
5.0

Customer did not leave a comment.

Beatrice Harris 
Rating:
3.0

I was charged to my card after I payed cash for the charges. Then I had to put more gas into the vehicle after the needle was put back where it was when I got it in order to not pay additional chargers and it still charged my card. The man was very helpful but the lady had a nasty attitude

Jolanda Grayson 
No reviews have been submitted for this location.

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