My online check in did not work. I sat on the phone with customer service for an hour. I set a preferred location which was a 53 minute drive from where I was actually sent to get the uhaul. The vehicle was extremely dirty with pet hair everywhere in the frontMichael F.
Customer Reviews for Excell Storage
(Distribuidor de U-Haul del vecindario)
Clarksville, TN 37043
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 4:30 p. m.
- Sáb. - dom.: cerrado
- 7/5/2022 - 7/31/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Better maintained vehicle. The truck we picked up had a check engine light on and ran rough. Had excessive pull and needed an alignment. Also had a terrible vibration at highway speed.Andrew W.
El cliente no dejó un comentario.Paul F.
Only issue did not get dolly I rented.David C.
El cliente no dejó un comentario.james F.
El cliente no dejó un comentario.Stephen H.
TERRIBLE customer service - I received a truck that had many problems - the first thing I had to do was call roadside assistance because the front end shook so bad - both front tires were replaced. the windshield washer fluid was empty, when I reported this to the pick up location they told me to call roadside assistance! The hood of the truck would not open to check the oil or fluid levels - one of the hydraulic lifts was frozen and had to be removed by roadside assistance. this truck never should have been released - they could not have checked any fluid levels with the hood frozen shut. I still had to deal with a out of alignment front end for 900 miles of shaking and vibrating. VERY DISAPPOINTED that Uhaul would let this happen. And I have to do this trip again next week. I wish I had another option for pickup but this was the main Uhaul place in Clarksville. Thank goodness for the excellent roadside assistance guy who fixed the problems as best he could so that I could continue my trip.Steven R.
El cliente no dejó un comentario.Agee G.
I wasn't able to figure out a way to lock the hitch to my vehicle. Would be helpful to give that infoJonathan D.
El cliente no dejó un comentario.Stephen T.
El cliente no dejó un comentario.Kayla L.
El cliente no dejó un comentario.Vincent R.
Nothing. I would not change a thing. Great location and staff.Jerry M.
El cliente no dejó un comentario.David T.
Rude staff. Items not in truck. Information not properly explainedShelli B.
El cliente no dejó un comentario.PING C.
The app is horrible , I was scheduled to Pick up my truck at 0800 hrs after multiple tries to start the pick up on the app I finally contacted the manager who directed me Rob the 1-800 number where it took 10 minutes to get a call back . The customer service rep got me squared away within a few minutes . So I was an hour late getting started . If the app is the primary method of picking up and dropping off its needs to work .Donald G.
El cliente no dejó un comentario.RICKY B.
El cliente no dejó un comentario.Bryan D.
There were several 26' trucks on the lot, and the one assigned to me was probably the worst of all. So many "x" stickers. I drove the truck about 3 miles to my home, where it was immediately loaded for an early morning trip the next day. Overnight the fully loaded truck had a flat tire. The sidewall of the tire was damaged. I drove the truck to the pick-up location and was immediately offered air. Really! There was obviously no concern for my safety. Furthermore, the location couldn't replace the tire. You can do a better job inspecting the whole truck and not relying on the customer that has purchased roadside assistance to find the problem. The damaged tire should have been replaced before I, an unassuming customer, rented the truck.JACQUELINE J.
easy processASHLEY S.
El cliente no dejó un comentario.Kristopher P.
El cliente no dejó un comentario.THOMAS H.
They didn't tell my husband they were charging us 5x the amount.CYNTHIA P.
El cliente no dejó un comentario.Jay L.
El cliente no dejó un comentario.JOHN S.
Cynthia was so helpful and kind answer any questions that I had thanks for all the help definitely going to use them againSTEPHEN W.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.Ashleann S.
Better parking for night drop offsVictoria S.
El cliente no dejó un comentario.Kevin M.
I want a refund. There was a roach infestation in the back. I killed at least 15 roaches as I could find them. The back and front smelled like cigarettes and there was dirt and crumbs everywhere. I am highly disappointed and am never shopping with uhaul again and will tell everyone I know shopping for a rental to stay far away. Positively abysmal.Ronald S.
My truck was ready, but the miscellaneous items I ordered were not in the cargo area. Fortunately, someone was at the location even though they were closed and the service I received was excellent. The truck was well-maintained and very easy to drive.Philip J.
El cliente no dejó un comentario.RICHARD A.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Alex F.
was a nightmare from the start!!! Too much to share and not enough room, still waiting to see that U-haul and the location I picked the truck up from follow-through WITH THEIR PROMISE AND COMMITMENTS,...to this point Uhaul customer service gets a failing grade..1/2 star!! get rid of your damn APP IT DOESNT WORK AND YOUR TEAM DOES NOT HONOR IT and involve human beings!!!!!!! a HORRENDOUS EXPERIENCE THAT'S NOT OVER!!!LEROY P.
Everything and everyone was greatSHANA S.
The experience was excellent in every way. I even arrived a little early, but the location had me ready to go on my way within 10 minutes. Great people!Thomas T.
El cliente no dejó un comentario.Alan C.
El cliente no dejó un comentario.DEBRA C.
El cliente no dejó un comentario.TERESA W.
Let them know ahead of time they will need multiple points of contact/passport/firstborn.Rodolfo G.
Easy in and out. Small location. Mobile checkout was quickChristopher C.
Very friendly staffRICHARD P.
Not a thing you couldn't ask for better people to work with,very, very pleased 5 starsSTEVEN M.
El cliente no dejó un comentario.LARRY C.
Nothing to complain about.Victoria K.
El cliente no dejó un comentario.William G.
Great, friendly service!TIMOTHY K.
El cliente no dejó un comentario.hyouk dong K.
El cliente no dejó un comentario.AGEE G.
El cliente no dejó un comentario.Jonathan H.
El cliente no dejó un comentario.Marsha J.