Excel Management LLC
(Distribuidor de U-Haul del vecindario)

Clasificación:

1.0

Pick up took hours! Truck was absolutely disgusting! Location was listed to have the dolly I needed and they didn't. I had to go to multiple locations to find one in resulted in me adding more miles than I was expected to. I'm very disappointed! Horrible experience. Never will use or recommend uhaul again.

Clasificación:

1.0

I have used u-haul no less than 50 times and this was the worst experience. After completing everything online and doing the pre-checkin and it being confirmed by u-haul online, they had me go through the entire check-in again. When I started questioning what they were doing they just blamed it on the weather, when really it was incompetence that prevailed. I needed the vehicle first thing that morning and it took over 30 minutes to complete check-in. They open later and close earlier than other locations, and were a shabby set-up all together. After further research, to improve and based on all the other locations in the Foley/Gulf Shores area, shut this one down.

Clasificación:

4.0

Nearest drop off should have been Marion Lumber, my home town, however it wasn't in the drop off list. Also the phone number given for the drop off location was no longer in service and when I arrived at the drop off location it was closed (due to attending a funeral).. otherwise it was a good experience. You need to get your website current.