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London S
Customer Reviews for Everything Wireless
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything. First off the vehicle was not cleaned at all and there was trash in the inside. Then proper equipment that I ordered was not in the vehicle. To add onto this the vehicle was on empty and the driver side door was broken and would keep opening. This location never answered my calls and would not recommend.
Daniel HThis is where I got a replacement truck! Excellent service
Dr DI returned my truck with 1/2 a tank of gas and I was charged for it being less. I asked to speak with the manager and no one called me back. I won’t be using uhaul again, and I used them VERY frequently. Seems like $16 wasn’t worth the loss on your end.
Erin GThe person at the location was unprofessional, knew nothing about my reservation, the truck, or anything pertaining to my needs. The truck was nasty, out of gas, and smelled.
Michael WThis entire experience was a cluster. I hope I never need another U-Haul in my lifetime. Guy at the pickup location was friendly enough.
austin rMake sure that the internet works at wireless because it was not
Isaiah ADrop off closed though hours posted said open. Man eventually came to door and pointed to after hours drop off box. Instructions in its use unclear but I attempted the web address posted only to be stopped by message saying it was unsecure. I prefer interfacing with a person when I’m taking care of business.
LYNN BVery helpful
Diverse EClear instructions where to locate key.
Ashley BIt took almost two hours to get my rental dispatched. This was not the location's fault, but this is the only method to communicate this.
William LSketchy pickup place in the dark. Our original Uhaul location didn’t have the truck we reserved and this was the only location with one so we didn’t have a choice. When we arrived truck was unlocked and looked like someone had been hanging out there (food and alcohol left next to it that wasn’t there the night before when we’d driven by to confirm the location). We had a lot of trouble with the mobile app taking payment (their processors were down or something) and it took a while for a chat rep to call to take payment over the phone while my husband was on hold with the main Uhaul phone number. All in all it took about 45 min to pick up the truck and we got back just in time to meet the movers. Very stressful beginning to the day.
Michael ON/A
tammy sI had an 11 AM appointment to pick up the truck. Upon arriving at the store, someone outside told us that the (one?) person who runs the U-Haul side would not be there until 1 PM. The shop was a mess. I took pictures because I was so in awe of the shape it was in. The person who runs U-Haul arrived 10 minutes after 11. I’m just confused as to why she wasn’t there waiting for us when we showed up at 11 AM for our appointment.
Ryliegh VI did the 24/7 drop off. I didn’t see anyone from the location. I will say the parking lot was dimly lit and pretty sketchy. It would not be a place that I want my wife or kids by themselves.
Brandon PComplete nightmare picking up this truck. 1130a was our pick up time, we waiting for 25 minutes for someone to show up at the location, another 20 minutes for someone to get a trailer off the truck and give us the keys. I feel we were charged for things we didn’t request and for longer than we had the truck. We had the truck for 5 1/2 hours. VERY upset with this transaction. Would never recommend someone using this service at this location. Hoping to receive a call to discuss my bill.
Christopher FThe lady at the desk was very polite I normally go to the one on Gallatin pike and they are so mean and non understanding to customer needs but this location was very patient an understanding to my needs
Geneva PThe customer service was terrible and I was overcharged more than double which they still have not sorted out
danyale mGreat customer service
gibrian fThe person at the receiving point/destination does not keep normal hours. The barber in the same building was helpful. He stated that the associate usually arrives between 10:00 am up to 12:00 pm. She probably has too much going on in her life to have a job with U-Haul.
joseph tI was relocated to this location because the uhaul where I made my reservation did not have my van.
Jana WI set a pick up time online and when I got there, the store was locked and no one was inside, despite the “open” sign on the window. I called the number on the door and received no answer several times. They said they tried to call me and notify me that they would not be there, but they were calling the wrong number, not the one I listed in my form online. The trailer I was supposed to take had a flat tire so they let me take another one. They said it was reserved for someone else, but I happened to be there, so they gave it to me. Hopefully they got the flat fixed before the other person showed up. Overall not a very good experience
Kris SInform customers that they will be charged if they are dropping off a trailer late. Was not informed there was a late fee, only that I had two days to return the trailer.
Heath BNo communication from the manager on site and they didn't answer the phone afterwards to explain the extra charges incurred. Very disappointed and won't ever go back
Shardey HGreat Service
Richard CMake sure everything that a customer requests is actually available. Don’t just say yes to make a sale.
Diane CProfessional and friendly representative.
Richard BUpgrade drop off on line program to where it will work faster and better. I never did get it to work for me just left truck contract and key
william wGreat service
Calvin BYou are doing great. The employee you have there is very frindly.We loved dealing with her.
Richard LFree tea
ROSSI THorrible, customer service as I have not been able to get ahold of anyone to speak with. The key was not in the correct spot per what I was told and the 24/7 key person never called me back. We eventually found it under the seat. Was unable to speak with anyone in customer service Saturday, piss poor service. Was given the wrong location when I made the reservation. Was charged over $400.00 which is WAY off from what I was quoted. I will NEVER recommend; no words to express my anger and frustration.
James SClerk was very helpful
Tony WThe service at this location was fantastic. The staff went out of their way to accommodate us. Plus went an extra step in giving good advice on how to move. My wife and were very satisfied. I would highly recommend this location to any one.
gary bGreat service
kenneth hPrompt, friendly service, very clean, reliable 10 foot truck.
Bert HGreat Service
Rashard TNothing from this location. The young lady that waited on me was most efficient and polite. Thanks for your help
Cynthia GRepresentative was very nice and helpful.
ALLEN WMake sure the truck has all the previous customers items out of it
Kelli T