Customer Reviews for Evergreen Tropical Food Mart
(U-Haul Neighborhood Dealer)

204 reviews

2401 Clay Rd Ste D   Austell, GA 30106

(678) 945-9605

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: 1 pm–7 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(678) 945-9605

2401 Clay Rd Ste D
Austell, GA 30106

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–7 pm
  • Sun: 1 pm–7 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was charged for 2 days and used it one. Was told husband if the business would not after drop off. Was told uhaul have trackers and it would show when turned in. I will NEVER rent from this business again!

LaTasha Walker 
Rating:
2.0

Zero organization at this place! Extremely unprofessional and just overall a mess! Was double charged for a tow dolly that still hasn't been settled! Will definitely go with another rental company in the future! U-Haul needs to do a better job of policing and verifying that these independent distributors are giving their name a good light! Horrible experience all around!

Mitchell Descoteau 
Rating:
1.0

The equipment was very poor the environment was disgusting and the attendant was not knowledgeable.

Ustacyia Allen-Mcgee 
Rating:
2.0

Boards in the back of truck, didn't see till i open up the back area. During drop of, some rude employee asked me(after already parking) to move the truck to another location, even I placed it right where I picked it up from

David Belim 
Rating:
5.0

Great! I will Def use it again

Luis Rios 
Rating:
1.0

The Self Pick up was horiible. Customer service unreliable. Spoke to 5 reps. Reservation for 2:30. Finally at 5:30 spoke to a female rep who had some sense and was able to complete my reservation. I do not recommend self pick up at this location.

Sally Greene 
Rating:
1.0

No one was there to assist, the property looked run down and out of service. My Uhaul wasn’t even checked in after I got it so Uhaul ended up calling me & texting me saying that I had an overdue rental a whole day later when I only had the truck for 2hrs. Like why was the truck not checked in for a WHOLE 24hrs & then some? Like that was crazy.

Tytianna Barron 
Rating:
4.0

Customer did not leave a comment.

Hallie Wilson 
Rating:
5.0

Really good location and the owner of the store was great help when I first picked up the truck!

SIERRA CHAMBERS 
Rating:
1.0

I returned my trailer on 7/17/23 I TOOK PICTURES BUT COULD NOT GET THE APP TO WORK PROPERLY I KEPT GETTING AN ERROR MESSAGE EVEN AFTER I TURNED ON MY LOCATION.MY RENTAL DID NOT CLOSE UNTIL AFTER 19TH AFTER MY CALLING SEVERAL TIMES TO THE 1-800 NUMBER THE PLACE OF DROP OFF(Evergreen Tropical Food Mart in Austell, Ga) I could never get anyone on the phone and no matter what time I went there and I went there 3 times at different times on different days and the place was never opened even though the sign on the door said open Monday-Friday from 10am-10pm. This place was not in the best of locations . U-haul you can do better!

Sandra Carroll 
Rating:
3.0

Customer did not leave a comment.

NORRIS BYRD 
Rating:
3.0

They were not open therefore I had this use the Dropbox to put the key in.

Stephanie Thompson 
Rating:
3.0

Customer did not leave a comment.

William Duncan 
Rating:
5.0

Customer did not leave a comment.

Sandra Fieldbeck 
Rating:
5.0

Customer did not leave a comment.

Carrind Ambele 
Rating:
4.0

Customer did not leave a comment.

Jonathan Reyes gonzalez 
Rating:
1.0

Foremost, I will be writing a formal complaint to the president of uHaul. I had a reservation for a different location and my truck was given away. I was told first come first serve. I had a reservation. Instead, I was sent to this deplorable place. The location smelled horrible, the staff had left and I was told to go online. I was sitting in the middle of a parking lot. An hour and a half later, I finally got my truck; four movers were sitting on the clock. When I went to drop it off, the location had turned into a nightclub. There was nowhere to park, cars parked haphazardly blocking each other in, intoxicated people were bumping into me, and the music was so loud that it gave me a headache. Finally, someone took the truck keys from my nephew. I retrieved the keys after it took me ten minutes to locate the person. I went online and left the truck. I was afraid for my safety and put in an untenable situation! There is no way that uHaul should direct anyone here. The only positive was the male 800 representative that tried to fix an already bad situation, not of his doing. uHaul owes me the rate of $20 per hour, for one-and-a-half hours per four drivers. The same business ethics that apply to your customers, should apply to uHaul.

linda edwards 
Rating:
2.0

First time I've had an issue with this location. There was no sense of urgency. I was there 5 minutes early it took almost 45 minutes to check me in because the owner was too busy being distracted and it took nearly another 45 minutes to return the trailer after I went in and informed him the fence was locked and I couldn't get the trailer back in. Is give another chance in the future but this time was really bad

KEVON RADFORD 
Rating:
5.0

good customer service

Moris Williams 
Rating:
2.0

There was no one on site at pickup, which is fine because the app was easy to use. At drop off there were people working but they still asked me to use app. Just weird. Bigger issue is that I ordered a hand truck and blankets. Neither were in truck at pick up so I had to go to Lowe’s and spend $89 to purchase a hand truck. I was still charged $27 for the hand truck and blankets.

Jason Brooks 
Rating:
5.0

I had no problems. Will used them again

Daisy Andrews Dorsey 
Rating:
2.0

The dolly was not there and I was charged. Took too long to self check in. Location was not clear nor was time. Terrible experience

Damien Small 
Rating:
5.0

Customer did not leave a comment.

JAMES MANNING 
Rating:
1.0

The people were very nice (although a little slow to check out). The big problem was the horrible smell inside the store. I don’t know what it was but it nearly knocked me over. It was pretty bad, y’all.

Matthew Grabowski 
Rating:
3.0

Clean Up!!!

JASMINE MOORE 
Rating:
5.0

Very nice people. I ordered the truck a day before and they took very good care of me. Price was good.

Dorothy Alleyne 
Rating:
5.0

The process of virtually checking in should be explained better.

STACY VAN HOOSIER 
Rating:
5.0

Nothing

EVELYN HARTZOG 
Rating:
5.0

Customer did not leave a comment.

Laverna Knighton 
Rating:
1.0

I had to wait on the wife to go get her husband because he was in a class then once I took the truck back I had to wait again so that she can go get him to ring up everything and I feel like I put down more mileage than it really was because when I took the truck he didn’t come and inspect it he didn’t check the amount of gas they were other people in the store which may put lotta distractions the wife needs to know how to do U-Haul or someone else

Lorry Dixon 
Rating:
3.0

Location was locked and looked dirty. We only were able to return the truck cause they happened to return to the location while we were waiting.

Dakota Boyd 
Rating:
5.0

It was simple with a very good customer service. I will definitely continue to rent from this location.

Donatus Duru 
Rating:
1.0

I used the 24/7 checkout because the location was closed on Sundays. The checkout process did not have clear directions, so the whole process of getting the keys to my rental is too much to type, and I ended up spending much more than I thought. I would have been better off going with a moving company.

Jonah Lavant 
Rating:
2.0

Customer did not leave a comment.

Richard Meigs 
Rating:
4.0

Customer did not leave a comment.

genesis olivares 
Rating:
5.0

Easy rental

ALTERNESE GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

Josiah Thorpe 
Rating:
5.0

This was by far one of the best and easiest truck rentals I've had. Two thumbs up.

Warren BrownSr 
Rating:
3.0

Customer did not leave a comment.

Lorna Hall 
Rating:
5.0

Customer did not leave a comment.

Daniel Ross 
Rating:
4.0

Receiver met us outside, was extremely nice & walked us out back to drop it off. My only regret is that we needed to drop it off Sunday afternoon or EARLY Monday so we could get back on the road & the store was closed. There wasn’t a secure place to leave a trailer when the store wasn’t open… that I could see upon driving by. Other than that, it was a smooth transaction from start to finish.

Joe Gray 
Rating:
5.0

Customer did not leave a comment.

Curtis Tookes 
Rating:
5.0

Customer did not leave a comment.

ROBERTO VLADIMIROV 
Rating:
2.0

Customer did not leave a comment.

Gang Zheng 
Rating:
4.0

The mirror was cracked, the interior smelled of cigarettes, and the back was dirty. Wouldn’t prohibit me from ordering again in the future, but it was definitely disappointing

Tim Vorderstrasse 
Rating:
5.0

Customer did not leave a comment.

Natasha Robertson 
Rating:
5.0

I don’t think you could do anything to improve it. The experience was perfect!!

Rudulph Ayers 
Rating:
1.0

Y’all over charged me for driving 35 miles

Ciera Johnson 
Rating:
5.0

Customer did not leave a comment.

SHULANDA LAMBERT 
Rating:
5.0

Customer did not leave a comment.

SHULANDA LAMBERT 
Rating:
2.0

Clean the truck, including the cigarette ash, include all of the equipment requested, and actually be available during your business hours if customers need help.

Stephanie Hicks 
Rating:
4.0

Needs to be open when the hours are listed.

Christian Alspaugh 
Rating:
5.0

Customer did not leave a comment.

Yvette Hall 
Rating:
5.0

Customer did not leave a comment.

Yvette Hall 
Rating:
3.0

Although I arrived approx 5 mins earlier than appr, the rep wasnt onsite. He was called to advise his customers were onsite. I was informed that his arrival delay was because he was getting the oil change in his vehicle. Once he arrived, no acknowledgment oil r apology for the delay. That could have help. He placed his personal items in the fridge, walked over to the computer and I ask if he could assist with me. He proceeded to ask questions that were in the computer. I advised I paid online for all services including insurance. Once transaction was completed, I thank the ladies in the store for their numerous attempts to reach the rep. The trailer was clean. No issues until return. The return location indicated they didnt have any room to accept the trailer and provided directions to return to a different location. Follow up from the u-haul rep via phone confirmed that the second location did not close out the res...but all was good. No further calls with issuel

Anthony Hill 
Rating:
5.0

Give more time

SHULANDA LAMBERT 
Rating:
3.0

Convenience store, pain-in-the-ass parking, congested. Never saw any personnel.

John Spange 
Rating:
2.0

Customer did not leave a comment.

Adam Werynski 
Rating:
4.0

Customer did not leave a comment.

Robert Lewis 
Rating:
5.0

No comments, excellent service!!!

WESLEY DEALMEIDA 
Rating:
5.0

Walter was very kind and happy. He was very efficient and thorough and made a very long moving process end with a very pleasant experience! Thank you so much for your good energy Walter. U Haul should be proud to have you on board!!

Laura Williams 
Rating:
5.0

Customer did not leave a comment.

LulaG Holmes 
Rating:
5.0

Customer did not leave a comment.

Acie Jones 
Rating:
2.0

Wait time was very long.

sambadop THIAW 
Rating:
3.0

So proud of Wynn Reagon. Great job. She is absolutely amazing and made me feel very comfortable.

MATTHEW BRACE 
Rating:
5.0

Customer did not leave a comment.

johnson cassaundra 
Rating:
1.0

Customer did not leave a comment.

Kathryn Williams 
Rating:
1.0

This guy who was in charge of renting the uhaul was late for showing up to have me sign for and pick up my truck, my pick up time was 5:00 and he showed up 45 minutes late. When it was time for me to return the equipment it was the same long wait, I also asked him to take payments from two different cards but instead of doing what I asked he went ahead and charge one cards and said that he didn’t know. This is the worst place to rent from, they have customers waiting for a very long time.

Cleston Williams 
Rating:
1.0

The check in process online took me an hour. I did not receive an appliance dolly like I ordered. I even confirmed verbally on the phone earlier that week with an agent I did order one. Two days in a row of ordering truck and both were horrible experiences.

Mistie Gibby 
Rating:
4.0

The vehicle wasn't totally cleaned but considering it is used for moving it was acceptable after sanitizing with Lysol and wiping down seats.

Gloria Ellison 
Rating:
5.0

Customer did not leave a comment.

REGINA GAY WALLACE-GREEN 
Rating:
5.0

Customer did not leave a comment.

India Jones Rogers 
Rating:
3.0

Customer did not leave a comment.

Rosie Aultman 
Rating:
3.0

Customer did not leave a comment.

Katie Auger 
Rating:
2.0

The equipment we paid for was not in the truck. It was over an hour before we got the truck. The facility was closed and I was not notified about the share app.

Marlon COMEAUX 
Rating:
2.0

I asked for a dolly and blankets. None were in the truck and I need to be credited for them

TREVOR Chavez 
Rating:
4.0

Took about 30 min to get checked out

AARON CRENSHAW 
Rating:
2.0

My equipment was not in the truck, nowhere to be found around the buildings had to pay for equipment I didn’t get then reorder AND repay. Terrible experience.

Jessica Masters 
Rating:
5.0

Customer did not leave a comment.

ROBERT CRUTCHFIELD 
Rating:
2.0

None of the items requested (dollies) were in the truck when I picked it up. I tried waiting for the store to open, and after 30 minutes minutes I left.

PRISCILLA BRANTLEY 
Rating:
5.0

Customer did not leave a comment.

Valerie Shields 
Rating:
1.0

The truck didn't have gas in it. I told the agent but unconcerned she told me to call Uhaul customer service. NO HELP. The dolly and packing blankets had been used by the previous renter and was not put back together but left in back of truck loose. I would NOT rent from this location. There was no place to park the truck. Big parking issue s at this location. Horrible customer service. Less than 1 star.

Marsha Maldonado 
Rating:
5.0

Customer did not leave a comment.

Brad Pitts 
Rating:
5.0

Customer did not leave a comment.

SAMUEL NEWTON 
Rating:
4.0

Customer service was great

Arnold Pine 
Rating:
5.0

Customer did not leave a comment.

RASHAID JAH 
Rating:
5.0

Very courteous very helpful and

DERWIN HILL 
Rating:
5.0

Very Nice Operation..

Qudsia Hayes 
Rating:
5.0

Customer did not leave a comment.

Arcadia Adams 
Rating:
5.0

Customer did not leave a comment.

Tommie Coleman 
Rating:
2.0

I had issues with the website and the pick up which put me behind by an hour and I didn't get everything I needed to get done including being able to refuel the tank. It was a very frustrating and annoying experience.

Haley Otts 
Rating:
5.0

Customer did not leave a comment.

Victavia Dennis 
Rating:
3.0

Stop over charging us

SHULANDA LAMBERT 
Rating:
5.0

Customer did not leave a comment.

Corey Morrow 
Rating:
5.0

Customer did not leave a comment.

CECILIA LOPES 
Rating:
4.0

Customer did not leave a comment.

Karenah Taylor 
Rating:
4.0

A good place to rent moving truck, thanks a lot.

cynthia adams 
Rating:
3.0

Customer did not leave a comment.

Terica Wallace 
Rating:
2.0

Truck had alot of mechanical issue & isn't safe on the road.

Walter Martinez 
Rating:
3.0

I was charged for blankets that were not provided. I notated it but was charged

Monica Gibbs 
No reviews have been submitted for this location.

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