Customer Reviews for Evergreen Self Storage
(U-Haul Neighborhood Dealer)

76 reviews

776 S Elba Rd   Lapeer, MI 48446

(810) 356-5029

Office Hours

  • Mon: 9 am–5 pm
  • Tue: Closed
  • Wed-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: 9:00 am - 3:00 pm
  • 4/1/2024: 1:00 pm - 5:00 pm
  • 4/3/2024: 1:00 pm - 5:00 pm
  • 4/6/2024: 1:00 pm - 5:00 pm
  • 4/8/2024: 1:00 pm - 5:00 pm
  • 4/11/2024: 1:00 pm - 5:00 pm
  • 4/15/2024: 1:00 pm - 5:00 pm
  • 4/17/2024: 1:00 pm - 5:00 pm
  • 4/18/2024: 1:00 pm - 5:00 pm
  • 4/20/2024: 9:00 am - 3:00 pm
  • 4/22/2024: 1:00 pm - 5:00 pm
  • 4/24/2024: 1:00 pm - 5:00 pm
  • 4/27/2024: 1:00 pm - 5:00 pm
  • 4/29/2024: 1:00 pm - 5:00 pm
  • 5/1/2024: 1:00 pm - 5:00 pm
  • 5/2/2024: 1:00 pm - 5:00 pm
  • 5/27/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(810) 356-5029

776 S Elba Rd
Lapeer, MI 48446

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: Closed
  • Wed-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: 9:00 am - 3:00 pm
  • 4/1/2024: 1:00 pm - 5:00 pm
  • 4/3/2024: 1:00 pm - 5:00 pm
  • 4/6/2024: 1:00 pm - 5:00 pm
  • 4/8/2024: 1:00 pm - 5:00 pm
  • 4/11/2024: 1:00 pm - 5:00 pm
  • 4/15/2024: 1:00 pm - 5:00 pm
  • 4/17/2024: 1:00 pm - 5:00 pm
  • 4/18/2024: 1:00 pm - 5:00 pm
  • 4/20/2024: 9:00 am - 3:00 pm
  • 4/22/2024: 1:00 pm - 5:00 pm
  • 4/24/2024: 1:00 pm - 5:00 pm
  • 4/27/2024: 1:00 pm - 5:00 pm
  • 4/29/2024: 1:00 pm - 5:00 pm
  • 5/1/2024: 1:00 pm - 5:00 pm
  • 5/2/2024: 1:00 pm - 5:00 pm
  • 5/27/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly staff and a good experience.

Thomas Kent 
Rating:
5.0

Close to home. Good lot.

PAULA CURRIER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Howard Daenzer 
Rating:
5.0

Customer service is awesome. The staff was always friendly. I usually paid the rental fee by drop box and my receipts were always emailed to me very promptly. When I moved out of the facility before I could call during business hours to let them know that my unit was empty a receipt had already been emailed to me verifying that I had moved out. I was very impressed with how on top of things the staff was. If I ever need to rent another storage unit again, I will definitely be back.

STACY BAKER  |  Overall Experience 
Rating:
5.0

Would like lighting between buildings in working order. The attendant was very knowledgeable and friendly.

SANDRA MROZ  |  Overall Experience 
Rating:
2.0

Constant standing water and mud in trailer storage area and entrance: Area needs gravel added and better drainage.

MICHAEL COMPEAU  |  Overall Experience 
Rating:
1.0

Office is only open half a day, property is poorly maintained except for front lawn, inside driveways have huge ruts and pot holes. Recently front gate was left open and property unsecured for months due to broken front gate. Grass and weeds grow in rutted and pothole un maintained gravel parking area and lawn mowers spray outside storage vehicles with grass, mud and rocks damaging property.

RONALD SMITH  |  Overall Experience 
Rating:
5.0

We had a hard time with the app when picking up. It took us over 20 min to pick up.

Debra Duvall 
Rating:
3.0

Needs paved roads. To much mud when it rains.

BRENDA BOND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall McClain 
Rating:
5.0

Fill in the "Grand Canyon" in the parking lot. 😆 🤣. No, but seriously, parking lot needs a little maintenance.

Joseph Henning 
Rating:
5.0

Customer did not leave a comment.

Michael Bernardi 
Rating:
5.0

Smooth return process. Representatives very friendly and helpful. Very quick on the inspection and check out process.

Michael Drops 
Rating:
5.0

Customer did not leave a comment.

jeff minto 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE COULTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Wright 
Rating:
5.0

Customer did not leave a comment.

Megan Horton 
Rating:
4.0

Customer did not leave a comment.

Mark Kidd 
Rating:
3.0

Facility has gravel instead of cement or asphalt. Potholes.

GARY CHOINIERE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip see 
Rating:
5.0

Nothing. I was glad that someone was on site and available to assist me.

Michael Chmielewski 
Rating:
5.0

The lady at Evergreen Storage was amazing! She was a tremendous help! Highly recommend

Kelly Allegro 
Rating:
5.0

Customer did not leave a comment.

Brian Bailey 
Rating:
5.0

I absolutely love your staff at the storage unit and to rent your trailers. It was an awesome experience and I would highly recommend it to Anyone. Thank You

DEBRA BURTON  |  Overall Experience 
Rating:
5.0

It took forever with the app and the lock was hard to open. We wasted a lot of time messing around with it!

Jennell RaCosta 
Rating:
5.0

Customer did not leave a comment.

SHARON EWLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Tate 
Rating:
5.0

Customer did not leave a comment.

Candace Shillinger 
Rating:
5.0

Thanks for all your guidance through this transition. I appreciate your help.

PATRICIA HOBBS  |  Overall Experience 
Rating:
1.0

We reserved the equipment at a local spot, were notified by phone right away that the trailer was at a different location that was about 15 minutes away. It was 50 minutes away. We got there and no one was there, a sign said power was out and to call a number. Called the number and the person had no idea we had reserved the equipment. Eventually we got everything we needed, but it was all virtual with no person present.

Raymond Bulka 
Rating:
4.0

Customer did not leave a comment.

Gordon Halleck 
Rating:
1.0

I returned my equipment before closing time, and you agent still charged me for an extra day. When I talked to your agent, they stated that I had to contact U haul for a refund! When I called you, there is a 40 minute wait to speak with a customer service rep

Mark Ragnone 
Rating:
1.0

Charged for the gas when I returned it with the same amount

Jonathan Timm 
Rating:
5.0

Customer did not leave a comment.

Lynann Parker 
Rating:
5.0

Customer did not leave a comment.

dennis murawski 
Rating:
5.0

Customer did not leave a comment.

RICHARD ZUHLKE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

cory graves 
Rating:
4.0

Customer did not leave a comment.

Gary Burlak 
Rating:
2.0

The self service check in did not work, so it took forever for a manager to call us to figure it out since it was after hours. After finally getting checked in the lock was frozen and the tab broke off while trying to get into the uhaul so we had to wait another 30 minutes for someone to get the lock off so we can get to the keys. Then when dropping off the uhaul the self service didn’t work again, so I just found a key drop off and put it in there in hopes they got it.. luckily they did and the drop off went smooth. A lot of hassle for something that was supposed to be easy self service

ALEX THOMAS REESE 
Rating:
5.0

Customer did not leave a comment.

Karen Wojcik-Noble 
Rating:
5.0

Customer did not leave a comment.

JACKLYN SHILLINGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY LYNN KAMINER 
Rating:
3.0

It was close for business,

JOSE RIVERA 
Rating:
5.0

Customer did not leave a comment.

ROY CONNELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD RAY ROBERTS 
Rating:
5.0

Excellent customer service!

Kelly Bouie 
Rating:
5.0

Easy access, friendly service, and great prices.

PHILLP BROWN  |  Overall Experience 
Rating:
5.0

Our experience from move in to move out was easy and convenient. No one wants to have to pay for storage yet this place was affordable and the customer service was prompt and professional.

SUZANNE TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN E FULCHER 
Rating:
5.0

Customer did not leave a comment.

DAVID PACE  |  Overall Experience 
Rating:
5.0

I stored my trailer for a year and a half and everything was good when I picked it up

LARRY BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANIE LORRAINE CARY 
Rating:
5.0

Quiet, really easy to get in and out of, friendly

JACQUELINE MARIE MCWHORTER 
Rating:
4.0

Customer did not leave a comment.

Abbey Spillman 
Rating:
1.0

Worse experience. Will never use U-Haul again.

Cindy williams 
Rating:
3.0

Customer did not leave a comment.

larry camp 
Rating:
5.0

Customer did not leave a comment.

BRENT MEINBURG  |  Overall Experience 
Rating:
5.0

your clerk jacklyn? was more than helpful, even tho the computers were jammed, she did everything possible to speed along our pick up

ELIZABETH ANN MOORE 
Rating:
5.0

Customer did not leave a comment.

Karl Halterman 
Rating:
3.0

Check tires, all tires on the trailer we rented were very low on air which caused us to have a flat tire and a delay of our trip. Equipment made for travel on roadways should be road-ready when it is rented. Next time we will check tires, not that it is our responsibility, but because we don't trust U-Haul.

DONALD HOWARD WILKINSON 
Rating:
3.0

Next time you have a location go on vacation, change their hours of operations online. It shouldn’t have let me reserve the trailer in the first place If they weren’t there. Not only did that waste hours of my day, it also cost me extra money to pay my movers who were just sitting there waiting. Then to send me to another location and not offer any type of discount etc... Penske is looking better and better. Highly disappointed.

Sam Oakley 
Rating:
5.0

I wouldn't change a thing. Fast courteous service

James Anderson 
Rating:
1.0

Charged 20 dollars and I returned it a day early and couldn't get ahold of drop off place with no details how to return truck

Kennethlee Obrien 
Rating:
5.0

Customer did not leave a comment.

Michael Pearson 
Rating:
4.0

The self check-in was awful. Waited 5 minutes before a chat agent said they were reviewing my documents and then another 10 minutes went by before it declined me due to timing out. Had to go inside to complete the process. Upon returning the truck, the lock for the back of the truck was near impossible to lock. After messing with it for 15 minutes, we gave up.

Michael Miller 
Rating:
4.0

Customer did not leave a comment.

Terry Dean 
Rating:
5.0

Did not appreciate having to drive directly from the facility to a gas station. Truck started with only 1/4 tank of fuel. A premium is charged for fuel if not returned full. Fill the truck up!

Jeff Reneaud 
Rating:
5.0

Customer did not leave a comment.

victor weimann 
Rating:
5.0

My original drop off in lapeer michigan called during trip and said do not drop at their location. Screwed me with no help. Found elba road location and they were fantastic.

TERRY DOANATO 
Rating:
4.0

.

SCOTTY BALZER  |  Overall Experience 
Rating:
4.0

Easy transaction

randy taylor 
Rating:
4.0

Customer did not leave a comment.

jim lockrey 
Rating:
3.0

Well taken care

Privacy Request  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Kersanty 
Rating:
5.0

The manager Ryan was very welcoming and helpful in filling out the paperwork for the rental.

Privacy Request  |  First Impressions 
Rating:
5.0

She was very nice and helpful!

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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