Customer Reviews for Everett Supply & True Value Hardware
(U-Haul Neighborhood Dealer)

441 reviews

403 405 Main St   Everett, MA 02149

(617) 544-3064

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(617) 544-3064

403 405 Main St
Everett, MA 02149

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I ordered a trolley but it didn’t show up. Also the floor of the truck bed was pretty wet.

Ting-Jui Chang 
Rating:
5.0

Good communication, very professional, explained everithing in detail. Very satisfied in costumer service.

MAKSIM KINA 
Rating:
5.0

I had an awesome experience renting from the Everett Supply location. The customer service was outstanding and the van was in great condition with no issues. I would highly recommend renting from this location.

Lisa Pelletier 
Rating:
5.0

This was by far my best experience with Uhaul. The manager of the hardware store opened early for me to receive my van. He was incredibly kind, patient and helpful throughout the entire process. His charm and positive attitude was a terrific start to my moving day. I would recommend this store and pick up location to anyone local.

Rachel Ricotta 
Rating:
5.0

Al from True Value in Everett, MA was very accommodating. My truck reservation got changed last minute and he was very helpful in getting everything sorted out. Thanks Al!

Frank Borseti 
Rating:
5.0

Alfredo is the guy that’s gets it done, when moving it can be overwhelming all around. Alfred made sure to reassure us he will have a U-Haul for us. Alfredo is a nice guy!

Tatiana Fontes 
Rating:
5.0

Customer did not leave a comment.

Fabiola kitmitto 
Rating:
5.0

Out was amazing. He’s really good at his job and he’s a very nice person. I will probably rent from here every time I need a moving truck. he was there on Sunday even though the store was closed. Great customer service very satisfied.

Daniel Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Nicholas Serra 
Rating:
5.0

Customer did not leave a comment.

Robert DeVincent 
Rating:
1.0

I've never had so much trouble in one place in such a short time. I needed the truck on October 15th, I booked it 3 DAYS BEFORE and they called me a day later saying that I would have to pick it up in another city because it wasn't available ON THE DAY I SCHEDULED IT. The least they could have done for my wasted time was a discount or for someone to pick up the truck. I needed the truck again this week, I only picked it up again from you because it was the only place that accepted 8AM pickup via cell phone, I arrived to pick it up and a message appeared on my app that I should wait for the store to open at 9AM, I had a appointment to pick up my furniture that I got and was going to lose all the furniture if it didn't arrive on time. Thanks to the kindness of the man who was in the store I didn't lose everything! this is insane

Lilian Nascimento 
Rating:
5.0

Uhaul app was not functioning at time of pick up. app is not as easy as video suggests, especially when it doesn't work when you need it, luckily the store owner was on site and was very helpful.

Brian Cuscia 
Rating:
5.0

Customer did not leave a comment.

Luis Flores 
Rating:
5.0

Great service

Eugene OBrien 
Rating:
5.0

Customer did not leave a comment.

Karla Mahuchy 
Rating:
5.0

Customer did not leave a comment.

salvatore didomenico 
Rating:
3.0

Customer did not leave a comment.

Christopher Faticanti 
Rating:
5.0

Customer did not leave a comment.

Barbara McDonald 
Rating:
5.0

Customer did not leave a comment.

Mark Eddy 
Rating:
5.0

Customer did not leave a comment.

Justin Seward 
Rating:
5.0

Great experience, very helpful staff, uhaul in my experience is still the best way to move if you're happy to drive the van

Peter Zhukovsky 
Rating:
1.0

They overcharged

Jacop Hernandez 
Rating:
5.0

Super Service from Al. Everything was ready to go. Also check in was a Breeze

Joe Vietro 
Rating:
2.0

No fueron claro y transparente en la transaccion, no me dijeron que cobraban millas, ni seguoro por dano que no estube, tampoco veo correcto que nadie reciba enl vehiculo al regrezar, tapoco se me hblo de la gasolina, aunque yo llene el tanque mas de lo que recbi.gracias y hasta luego.

SIXTO DE JESUS 
Rating:
5.0

Excellent experience, the staff was so helpful. I would recommend them to anyone!

Jennifer Prisco 
Rating:
5.0

Very welcoming and friendly.

THOLINIO JULIAN 
Rating:
5.0

Customer did not leave a comment.

pedro coutinho  
Rating:
5.0

My U-Haul experience with Al Lattanzi at Everett Supply and True Value Hardware was terrific. He could tell that I was stressed about my recent move and did he went above and beyond to get me the right truck at the right time. We had to switch moving day at the last minute and Al accommodated us. The day before the move we realized that we needed a bigger truck and went out of his way to find us one. He's very helpful and calmed me down with some funny stories. I would highly recommend Al Lattanzi if you need help with U-Haul. Five Stars!!!

Jill MacRae 
Rating:
1.0

no gas. it was was 3/8 of a tank. i was. told i had to put it to a 1/4 of a. tank plus what i used. the truck smelt of smoke. the guy was very unprofessional i will never rent from there again. i will also let my friends now the same

patricia mason 
Rating:
5.0

Customer did not leave a comment.

Debashis Barua 
Rating:
5.0

Wow, what an amazing experience! The owner of the store was friendly, extremely helpful, and had a number of suggestions to make my move easier. I’m definitely using this location again.

Matthew Laidlaw 
Rating:
5.0

the u haul costumer service was great when they called me to confirm my check out .

AARON ALIDRISSI 
Rating:
1.0

Racist personal 🛑🛑🛑

Albert Cruz 
Rating:
5.0

Customer did not leave a comment.

Anthony Fortunato 
Rating:
5.0

I made a new friend there. I am from out of town and do not know my way around. He called his wife not once but twice to get directions. If I need another rental , I will go out of my way to come see him. Everett Supply and True value. Great guy. 10/10

julio heller 
Rating:
5.0

Al promptly greeted me warmly when I arrived at Everett Supply & True Value Hardware. The check-in and verification process for my moving equipment and truck was simple and quick. Al patiently assisted me with return instructions, and made sure that I was satisfied with the truck and that I felt comfortable in the drivers seat. The truck was clean and in excellent condition, I felt very safe! Thank you very much Al, it was a pleasure working with you and I enjoyed talking to you!

Tamar BenAyun 
Rating:
5.0

Al was awesome great guy! Also has anything you need at his store and loves to help!!! Will definitely be goin back

eddie nassif 
Rating:
5.0

Customer did not leave a comment.

Lori Reardon 
Rating:
5.0

Service was perfect, keep it up

Luis monge 
Rating:
5.0

I will be renting from this location in the future, the owner of the store has excellent customer service and the store is organized, and clean. Finding Parking for my vehicle was difficult, I recommend letting a future customer know to have someone else drop them off or to let them know there isn’t parking available for their vehicle in advance, there is only street parking and it’s a busy Main Street. Otherwise, I recommend this location.

Judy Londono 
Rating:
5.0

You guys are amazing, thanks for making everything easy and simple

Gaspar Lucasavila 
Rating:
5.0

This is the best uHaul rental place in the city! The owner takes care of you like your family. I will never rent from anywhere else in Boston.

Timothy Valente 
Rating:
5.0

Friendly and efficient

Kerley De 
Rating:
5.0

Alfred was so lovely! Very easy to rent the cargo van, and it was in great condition -- appreciated the back up camera!

Myrita Craig 
Rating:
4.0

Store owner Al was very helpful; not five stars only because location makes pickup and return of a 15' truck a tricky proposition

Kevin Rogers 
Rating:
5.0

Customer did not leave a comment.

Katherine Barry 
Rating:
5.0

Customer did not leave a comment.

Antonio Lopez 
Rating:
5.0

Gentlemen was a pleasure to deal with Will recommend and repeat using with this location in the future.

charlie lopes 
Rating:
4.0

Cars were blocking the gate to drop off the truck when I returned

Jason Maley 
Rating:
5.0

Customer did not leave a comment.

ROBERTO MORALES 
Rating:
5.0

Fantastic customer service and great workers

Vanessa Watson 
Rating:
3.0

Customer did not leave a comment.

Alison Russo 
Rating:
5.0

Customer did not leave a comment.

Octavie A L Nath Michel 
Rating:
5.0

Customer did not leave a comment.

abibat adeyemi 
Rating:
5.0

Al was the best! So sweet and runs a fantastic business. The vehicle I rented was brand new and well maintained and even backed it out for us. Overall a great guy and will be back in the future.

Elizabeth Dutcher 
Rating:
4.0

No comments

Thupten Gyaltsen 
Rating:
5.0

Customer did not leave a comment.

Ipek Tashkin 
Rating:
5.0

Everything was great, fast & easy.

Ian Courage 
Rating:
5.0

Customer did not leave a comment.

Rodger Vautour 
Rating:
5.0

Customer service was excellent, price was excellent and van was super clean and new. Great experience

Orlando Maffucci 
Rating:
5.0

The gentleman went out of his way to help me, and even stayed open a few minutes past closing to accommodate my rental. Highly recommend this location!

Mark Mulkerrin 
Rating:
5.0

Customer did not leave a comment.

Gerald Alviti 
Rating:
5.0

Good customer service

ahmad alkudah 
Rating:
5.0

Good customer service

Madhav Ranabhat 
Rating:
5.0

Si friendly and the owner Alfred explain every detail

Sandra Barbosa 
Rating:
5.0

Customer did not leave a comment.

Mulatu Wubshet 
Rating:
5.0

Customer did not leave a comment.

Patrick Reilly 
Rating:
5.0

Thank you Me alfredo.great service.

Yassine Kernis 
Rating:
5.0

Customer did not leave a comment.

Tom Leduc 
Rating:
5.0

This location is great and the owner/manager made renting a uhaul from him easy and pleasant. He is a wonderful guy that made a stressful move so much easier. I will always go here for my uhauls. I will also come to the the hardware store as well for items I may need for the house and store I bought. Thank you so much for making my experience great.

lauren donovan 
Rating:
3.0

Customer did not leave a comment.

Jackie Robichaud 
Rating:
5.0

Customer did not leave a comment.

SEAN WRIGHT 
Rating:
5.0

Can't thank Al enough! I booked online and there was a lot of uncertainty whether or not a truck would become available for my booking. After making a few calls to Al, he went to bat for me and pulled enough strings to ensure that he'd get me a truck. His efforts literally made it possible for an extremely busy month of my life to go very smoothly. Eternally grateful for everything Al did I'd 100% recommend this uhaul location. Great experience

Rhys Probyn 
Rating:
3.0

Customer did not leave a comment.

Brian Keys 
Rating:
5.0

Customer did not leave a comment.

Davide Brivio 
Rating:
3.0

I had originally booked my UHaul through the Somerville UHaul location but was forced to change the reservation to this location. It was more difficult to get to and resulted in a higher milage than anticipated. It was difficult to maneuver the truck out of the parking lot because the exit is on a very narrow residential street.

Will Colan 
Rating:
2.0

the truck was dirty and on low fuel and the right hand mirror did not stay in place. Any bump made the mirror move, making it dangerous to drive without a passenger

Daniel Scribner 
Rating:
5.0

Customer did not leave a comment.

David Doucette 
Rating:
1.0

The website let us book a self/mobile pick up at 8am but the owner keeps the keys inside and he doesn’t open until 9am. It would be helpful if we could complete the entire pick up through self service. Also, it’s very confusing to figure out how to get to the parking area bc it’s on a one street and inaccessible from the main road. Also the owner (Alfred L) was rude - he told us to wait outside until he helped the next customer. Two other customers went in and he began helping them until I went back in and requested to be served. He asked my my last name and I got the feeling he did not want to rent to me as I am an Asian female. He honestly came off as racist and sexist. I will never rent here again.

Emily Chen 
Rating:
5.0

Customer did not leave a comment.

KETEMA DAGNACHEW 
Rating:
5.0

Customer did not leave a comment.

Haymanot Tesfaye 
Rating:
3.0

Customer did not leave a comment.

Richard Baldani 
Rating:
5.0

Customer did not leave a comment.

Paul Daniel 
Rating:
5.0

The building owner, Al, was very helpful and friendly! He made the rental process quick and easy. The online “chat” with U-Haul was very difficult and confusing.

DEBRA BRADLEY 
Rating:
5.0

Al was great! Don’t improve a thing!

India Keys 
Rating:
5.0

Customer did not leave a comment.

Luiz Molina 
Rating:
5.0

Customer did not leave a comment.

Timothy Fiore 
Rating:
5.0

Very easy and great service at pick up location. Thanks

Brian Corkery 
Rating:
4.0

Customer did not leave a comment.

Natasha Parikh 
Rating:
5.0

Customer did not leave a comment.

Luiz Sampaio 
Rating:
3.0

Give the receipt to the client because i didn't even got q receipt

katherine erazo 
Rating:
2.0

This location was closed when I went to drop off. It was a bit tight to get in the parking lot.

NATALIA CAMARGO 
Rating:
5.0

Customer did not leave a comment.

Janet Bruno 
Rating:
5.0

Service was superb, with no glitches. The person who did the papework at True Value, I think his name was Freddo, was very kind and helpful.

Gerardo Lorenzino 
Rating:
4.0

I was very happy with the communication , just a little confused with the $400 invoice but when I called they ackowledged the mistake and assured me the problem would be fixed. Overall it was very simple, and easy to rent out the truck.

Hilda Peguero 
Rating:
5.0

At this location not a thing! Al was extremely informative and helpful. And he explained all the aspects of the rental, this was the first time I ever rented a U-Haul truck. Thanks ! A very easy experience!

mary aylward 
Rating:
5.0

Customer did not leave a comment.

simone antunes 
Rating:
2.0

It’s just worrysum parking in back of a business and no way out except the way in if something was to happen.

KIMBERLY MALAVE 
Rating:
5.0

the service is excellent in this location !!! And Mr. Fredo gives excellent customer service

Edison Arturo Munera Bedoya 
Rating:
5.0

Customer did not leave a comment.

Akayla Barnett 
No reviews have been submitted for this location.

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