Customer Reviews for Everett Mall Park Way Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shirley S.
Someone was smoking in the truck before usRebecca S.
Customer did not leave a comment.jim W.
Clean the vehicle, have a full tank of gas and insure on site your customer representative speaks understandable English (took far longer to check the vehicle out then it should have).Patricia T.
Customer did not leave a comment.KARANJOT G.
We were originally to pick up at another location but somehow the keys got locked in the truck. Would have appreciated a discount for the inconvenience.Jane W.
Truck wasn't ready to be checked out. Had to wait 25+ mins to get it.MIKHAIL A.
Went to original location and truck was not available. As with last rental, Uhaul communication was non-existent. If you plan to stay in business, you need to to revamp communication and customer support. Second rental with unacceptable performance. Uhaul is a disgrace and needs serious changes in overall management.WILLIAM J.
The cashier is not knowledgeable to answer question and kept me waiting for almost 15 mins before I got the key. He made calls then got disconnect and there were times he didn't answer me after I asked him about the status. This overall experience was not good and I was not happy about it. The whole check in process should be very straightforward not keep customer waitingYI-LING P.
No one was available for my 9 am appointment, & no one at the business there knew anything about the Uhaul employee or how to reach them.Jose Ruben F.
I dropped off my truck 15 minutes ahead of time. Half-an-hour later, I get a call telling me I haven't returned my truck yet. I explained that it had been returned, and the agent obviously had no idea. I'm really disappointed in Uhaul's service. I will not be using them again.Paul L.
Customer did not leave a comment.NICHOLAS M.