It's a shell gas station and the person working didn't know what to do to help me with drop off whatsoever . I ended up calling uhaul for help and the person on the phone was helpful. But it made me feel uncomfortable dropping off there. If I have to drop off or pick up again, I wouldn't choose this location at all. There are many more neighborhood dealers nearby
Anna H.
Customer Reviews for Everett Mall Park Way Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Building was a mess
Kenneth P.Very friendly staff!
Jeremy B.I set this reservation up with uhaul corporate for my company so that there would be no issues, what do we have, multiple issues, over 5 different associates working in on it, constantly changing days, rates, even though I have all paperwork from original locked in rates, zero help, one of the two locations double charged me, one location was smart and friendly enough to take care of it as the Lynnwood tried to charge me 70& extra, when I have proof and paperwork , not satisfied and will be calling soon.
Wyatt D.Excelente
John N.Someone was smoking in the truck before us
Rebecca S.Clean the vehicle, have a full tank of gas and insure on site your customer representative speaks understandable English (took far longer to check the vehicle out then it should have).
Patricia T.We were originally to pick up at another location but somehow the keys got locked in the truck. Would have appreciated a discount for the inconvenience.
Jane W.Truck wasn't ready to be checked out. Had to wait 25+ mins to get it.
MIKHAIL A.Went to original location and truck was not available. As with last rental, Uhaul communication was non-existent. If you plan to stay in business, you need to to revamp communication and customer support. Second rental with unacceptable performance. Uhaul is a disgrace and needs serious changes in overall management.
WILLIAM J.The cashier is not knowledgeable to answer question and kept me waiting for almost 15 mins before I got the key. He made calls then got disconnect and there were times he didn't answer me after I asked him about the status. This overall experience was not good and I was not happy about it. The whole check in process should be very straightforward not keep customer waiting
YI-LING P.No one was available for my 9 am appointment, & no one at the business there knew anything about the Uhaul employee or how to reach them.
Jose Ruben F.I dropped off my truck 15 minutes ahead of time. Half-an-hour later, I get a call telling me I haven't returned my truck yet. I explained that it had been returned, and the agent obviously had no idea. I'm really disappointed in Uhaul's service. I will not be using them again.
Paul L.