El cliente no dejó un comentario.Javian F.
Customer Reviews for Event Rental Pros
(Distribuidor de U-Haul del vecindario)
Athens, AL 35614
Services at this Location:
- Lun. - vie.: 9:30 a. m. - 4:30 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dana S.
El cliente no dejó un comentario.Zeb P.
El cliente no dejó un comentario.Michael R.
Great experience overall. The self-checkout process is convenient. Location is a little off the beaten path but the truck was clean and in great condition.Joel H.
They were great!!!!Brandy A.
El cliente no dejó un comentario.garry S.
El cliente no dejó un comentario.Eric J.
El cliente no dejó un comentario.ALAN K.
El cliente no dejó un comentario.Mary V.
El cliente no dejó un comentario.David S.
The original phone call I made to make a reservation the girl told me to go online. The next call the reservation was set for a lot that didn't have equipment. When I got to the only location they said was available with the equipment- The uhaul and trailer werent ready when I got there. I had to wait for them to log in to their system and move their equipment to get to the trailer unblocked. The straps for my vehicle came off in the middle of the trip. When I called roadside assistance I was on hold for approx fifteen minutes each tome and then the call hung up. When I got through I was told it was too late to visit a location (it was 9:30pm, so obviously..) I was told even though I paid for an inspection and was told on the phone they'd install the whole set up (but didn't), I'd have to pay again of someone came out to look at the equipment and nothing was wrong with it (and it was just installed incorrectly). So after I fixed the straps by a video, I had to slow my trip down to constantly check n ensure they were still on. Then the storage unit I reserved over the phone wasn't reserved. I was told on the phone that I had to go to location that was 30 minutes away from my destination because that was the only location that would have a 10 x 10 unit available. When I got there they didn't have any of the reservation information prepared and didn't know to honor the month for free. The unit was on the second floor and no one told me that or I would've chose a different unit. I was also told over the phone it would be climate controlled. It wasn't. I had an exceptionally horrible experience with uhaul's customer service!!ceesha D.
Only complaint is that it was not the place that I requested for pickup, it was significantly further away and less convenient. U-Haul seems to schedule locations for their convenience rather than for mine. Since it hopefully means lower costs, I am willing to put up with it for now.William J.
Great people & serviceMarilyn Dunn P.
El cliente no dejó un comentario.Andrea F.
El cliente no dejó un comentario.LISA K.
Way too far off the beaten track. Passed at least 4 other U-Haul locations driving to this one. I would like to think it's about supply and demand BUT....not so much for the customer.STUART M.
El cliente no dejó un comentario.Lori R.
El cliente no dejó un comentario.Carl D.
El cliente no dejó un comentario.amanda M.
Friendly service. Thank you!GREG F.
El cliente no dejó un comentario.David D.
I said Na to recommending they were closed at noon when I stopped off uhaul so I had no contact with staff. But it was very clean and well maintained on the outside. I was excited to learn one was so close to my home.Sherri B.
El cliente no dejó un comentario.DAPHNE W.
Although I finally rented the van that I initially reserved, I got the "run around" from U-haul. They changed my reservation 2 times and only received 1 e-mail. I just happened to stop by the other location to verify the rental change and to my amazement my rental had changed again. The young man tried to fix it, but could NOT. I HAD TO CALL 'TRAFFIC' myself and finally fix my initial reservation. And now after returning van, I have been charged differently than a previous rental amount. I'm not very pleased with the customer service on the telephone today either.Chuck C.
El cliente no dejó un comentario.NATE H.
El cliente no dejó un comentario.LaShawn H.
El cliente no dejó un comentario.clement W.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.Roy J.
Travelled 36.6 miles. Was charged $ 48.75 for fuel. Do these trucks get less than 2 miles per gallon? Also, was told I didn't need to put gas in upon returning, and was not told they would charge $ 30 to do it for me.LAWRENCE P.
We dropped the equipment off after hours and left keys and paperwork in drop box. Had no problems whatsoever.MORGAN RUTHER M.
El cliente no dejó un comentario.David G.
Keep up the good work!Jeremy E.
El cliente no dejó un comentario.David A.
I would never talk to someone like the lady answered the phone did. I called to see why I was being charged and she got smart saying that the vehicle wasn't swept out and she made it seem like I stole something or damaged their property in my email. I only dropped off @ this location but I still would'my recommend itSantana M.
El cliente no dejó un comentario.Carolyn R.
El cliente no dejó un comentario.Lisa B.
Speed the check in process up and explain mileage rates in detail.Jackie L.
El cliente no dejó un comentario.Jeffrey H.
really nice peopleamy H.
Great service...thank you!REGGIE S.
El cliente no dejó un comentario.Thomas F.
All okDavid Z.
El cliente no dejó un comentario.Jeannie P.
El cliente no dejó un comentario.LEWIS R.