Comentarios de los clientes para Evanston Self Storage & Rental

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Evanston Self Storage & Rental

Clasificación general:

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Courtney S.
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Great service, easy to pick up and drop off. Thank you again!

ROGER K.
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The ratchets need to be replaced they were old and rusted up, but still worked.

david K.
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Very polite and cared about us. Could not have been any nicer. Helpful with directions

Duane P.
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The app would not let me sign into acct. After 45 minutes on hold with uhaul we called Evanston self storage being after he's the lady was more than helpful since uhaul.com was if no help ar all.

Lonnie Charles K.
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El cliente no dejó un comentario.

Zane W.
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Always great service! Thanks for being there!

HEATHER L. | Overall Experience |
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El cliente no dejó un comentario.

Braydon T.
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Same thing we talked about the gas gauge and everything else. So maybe a refund would be nice.

Maria V.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

Bobby L.
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El cliente no dejó un comentario.

David P.
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just keep doing what ur doing..thank you

Chuck R.
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El cliente no dejó un comentario.

Sidney A.
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El cliente no dejó un comentario.

Asheley L.
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Knowledgeable, friendly, and efficient staff and management.

Kyle T.
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El cliente no dejó un comentario.

DIANA F.
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Nothing, the whole experience was very good and I really appreciated both the quick pick up time as well as the customer service was excellent.

Devin M.
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El cliente no dejó un comentario.

Brent M.
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I will avoid the Uhaul app in the future. It is deceiving as to the actual availability of specific trailers. The on-site representative, Cheryl, was fantastic.

Jenni N.
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The online process is very difficult to navigate and when calling for help the 2 times I called the gals were rude. The location itself was great

ERALD J.
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Thank you to the lady at the pick up location. She let me store my broken vehicle overnight, so I could get some rest the night and start on my way to New York the next day!

CHERYL R.
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El cliente no dejó un comentario.

Matt W.
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El cliente no dejó un comentario.

DAN R.
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Reservations are useless. They are not reliable. The reservation process failures are repeatable. Oct 2029 rental an arranged rental didn't occur. Non existent equipment was promised and arranged only to prove the opposite. 12 hours before then intended pick up was told it would be up to 48 hours. This experience had me make arrangements on line 17 Apr only to be lost in your system. Upon contacting the local site (51 Patriot Crt) proprietor reported she hadn't even been notified of a 2nd follow up verified reservation. At this point i procured the Cargo hauler early despite the threat of extra fees due to over use of the original 3 days.

Tyler R.
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El cliente no dejó un comentario.

Robin L.
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The online pick up doesn't work because the GPS doesn't recognize the location. This shouldn't be an option until the GPS is fixed.

AVRUM M.
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Great place to work with!

Paul Gene K.
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Cheryl tried to help when I was in Florida trying to find equipment and the Regional office down there was not being helpful. She has good level of supplies and is savvy about the rental equipment industry. We've used her twice and will again if the need arises.

JoDell M.
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It was difficult to pick up a vehicle due to outstanding issues and minimal hours of availability

Hubert H.
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El cliente no dejó un comentario.

VEDA V.
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El cliente no dejó un comentario.

Angelica S.
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El cliente no dejó un comentario.

Marie B.
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El cliente no dejó un comentario.

STAN C.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

MICHAEL M.
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Emailed me Thanksgiving afternoon to tell me a truck would not be available. Called multiple times and kept getting transferred to Ankorage, Alaska. Had to find an alternate rental. On Thanksgiving in a blizzard for the next day. Then was called to say the truck was there and I should not have been told otherwise... Poor customer service. Extremely unhappy. Will not rent from uhual again. The folks at our location are great however. Just not the company. Second time this has happened with uhual late the day prior to my reservation date.

Andrea Elizabeth C.
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Superior facility, a great model for new owners.

Jon T.
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El cliente no dejó un comentario.

BONNIE W.
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we needed it quickly and they meet our needs right away

DENNIS H.
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knowledgeable, professional, clean, helpful, forgiving when I was a little late returning.

deny L.
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Was told i would have to pay $15 cleaning fee or go wash it. It was dirty when I picked it up the day before.

Sherbert M.
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The only complaint that I have is that your company doubled charged me the deposit and now I'm having trouble getting my money back. Granted I have received one hundred dollars of the two hundred dollars you changed me.

STAN G.
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El cliente no dejó un comentario.

GENE P.
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El cliente no dejó un comentario.

Percival C.
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Have the guy behind the counter work on his customer service skills and greet customers as they come in...let customers know whats going on, if they have a long wait.. and Smile for God sake

Ronald K.
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El cliente no dejó un comentario.

Buzz S.
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Change the turn in time to NOON instead of 9am

Danny R.
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El cliente no dejó un comentario.

ROB F.
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El cliente no dejó un comentario.

Ian W.
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Nothing negative to say. Clearly aware of my reservation and had the trailer ready. Very professional, knowledgable and kind. Fantastic customer service and top notch equipment. The best overall experience I've had over the years with any truck/trailer rental company.

Corina G.
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I put fuel in the unsullied right before dropping it off. There was more fuel in it when I dropped it off than when I picked it up. Suddenly two days later there is a $50 charge on my account for fuel that I already paid for. Moving is expensive enough. This was utter bs. I was legitimately stolen from. Thanks.

John F.
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Very easy and quick to return using the 24/7 system!!

jason B.
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El cliente no dejó un comentario.

Diana Z.
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El cliente no dejó un comentario.

Christopher C.
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El cliente no dejó un comentario.

Stan J.
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The attendant was excellent!

Heidi O.
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El cliente no dejó un comentario.

Susan W.
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Very friendly! Awesome customer service!

Sterling H.
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El cliente no dejó un comentario.

JOSH S.
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El cliente no dejó un comentario.

STAN J.
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El cliente no dejó un comentario.

George F.
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Longer straps around front wheels please...

Stan J.
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Very positive experience.

Larry B.
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Best customer service I have ever received in my numerous rentals from U-Haul. 5 stars plus at this location!!!

Daniel F.
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El cliente no dejó un comentario.

JORDEN G.
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El cliente no dejó un comentario.

Sharlene P.
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El cliente no dejó un comentario.

JoDell M.
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The manager saw my post on a social media site and contacted me about a Uhaul. Everything was quick, ready and clean when I went to pick to my truck. Great experience.

Sherice G.
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El cliente no dejó un comentario.

Brenda T.
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It was a very friendly atmosphere. The lady working was a very happy person and seemed to love her job.

Linda M.
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Give the right address for pick up and make sure your gas is filled up and matches the pick up form. And don't count on Kelly winters to make things right cause he won't.

Geraldine T.
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The process was very smooth with the exception that my phone didn't get very good service there so it took a little longer than anticipated. My first time picking up and dropping the truck using the phone. Very convenient.

STUART H.
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El cliente no dejó un comentario.

Barry G.
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Uhauls website is in bad need of updating

Richard K.
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El cliente no dejó un comentario.

Tracy P.
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El cliente no dejó un comentario.

Hedi B.
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El cliente no dejó un comentario.

JOE G.
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Truck ran great no problems 1000 mile move

Doyle D.
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Two of the three times I rented from this location the office was closed when the info online and their answering machine indicated they were open

Jack P.
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I will just say outstanding.

William K.
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El cliente no dejó un comentario.

Steven T.
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El cliente no dejó un comentario.

JEFF W.
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El cliente no dejó un comentario.

STAN C.
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El cliente no dejó un comentario.

greg L.
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El cliente no dejó un comentario.

Russell H.
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El cliente no dejó un comentario.

AVRUM M.
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The staff here are fantastic

Erin F.
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Don't change a thing!!! Great customer service!!!

Geri P.
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When I talk to the lady she told me it would be six hundred and some change including taxes and then when my son went to pick it up they charged him talk to the lady she told me it would be six hundred and some change including taxes and then when my son went to pick it up they charged him almost $80 talk to the lady she told me it would be six hundred and some change including taxes and then when my son went to pick it up they charged him almost $80 talk to the lady she told me it would be six hundred and some change including taxes and then when my son went to pick it up they charged him almost $800.00 not happy.

Doyle D.
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This location indicates they are open from 9am - 6pm on the Uhaul website. Given this info, I made an online reservation to pick up a 6x12 cargo trailer at 1:30 pm as guaranteed on the website. Upon calling the location at 12:45pm to verify that the trailer was available, I was informed that she would be going to lunch from 1til 2 pm and was extremely rigid about that. The bottom line is that due to inaccurate info on the website and the rigidity of the person at this site, my schedule was wrecked as was the person I was doing business with that required me to have the trailer.

Amber Rose M.
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Sheryl Ridenour went above and beyond her way to assist my needs the best she could .... Racked her brain just to accommodate my special situation I would recommend her to everyone I know that may need her Uhaul customer service with moving rentals any and every time

Carol A.
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She wasn't there when we dropped it off but had talked to her on the phone. We were late getting it turned in because we were stuck and had to have a heavy duty wrecker called. Uhaul sent the wrecker out and it was a very nice experience. I really appreciated the serve we received by both the company and the lady who runs the drop off location. Thank you very much. Carol

Mindy E.
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El cliente no dejó un comentario.

Jo M.
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El cliente no dejó un comentario.

steven W.
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El cliente no dejó un comentario.

Joshua D.
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El cliente no dejó un comentario.

Hector R.
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El cliente no dejó un comentario.

Eldon P.
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Horrible place, people was rude and they charged me cleaning fees for returning the truck they way I received it. Total buzz kill. Side note to future renters: Take lots of before and after pictures both inside cab and inside back of truck. Also keep the truck for full amount of time rented. No refunds for early returns or if you go under contract miles.

JOleen R.
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Normally when I have rented from uhaul the truck is full of gas this truck had less then a quarter tank of gas.

ARDELLA K. | Reservation |
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Staff was so inviting and helpful. Our move in was very smooth.

Robert A.
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El cliente no dejó un comentario.

Russchal W.
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El cliente no dejó un comentario.

GERMAINE A. | Overall Experience |
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Please excuse me for not contacting you regarding the move out. Work schedule was inflexible. Thank you for excellent service

SAMANTHA B. | Reservation |
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Was told by storage company that I could not have made a reservation through U-haul and they would not be able to make a reservation over the phone. They seemed pretty clueless, really.

RICK M. | Overall Experience |
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Clean and secure with good access.

KIM B. | Overall Experience |
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Great staff!

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