thanks
Jose C
Customer Reviews for Evans Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good Customer Service
Mary DThe staff was so friendly and very helpful .
Dawn RThe owner was incredibly friendly.
MARIO DEfficient and polite. Did not have the trailer I originally sought but they did offer a different trailer on the lot and it worked perfectly. They hooked me up quickly and again when I dropped off. Thank you!
Dustin NIf possible, be more clear on website when open and people on site.
Andrea GStaff at Evans Management was great to work with.
Gary FNo issues bedsides the app App is not user friendly
Pam BVehicle runs good overall and customer service and ease of doing business was a great experience. However, more care can be given to ensuring that the drivers area is a bit more maintained.
Laseno MEverything were good thank you
CARY LPlease be sure tires are properly inflated before the customer arrives. TPMS indicator light was on for the entire usage. Passenger rear tire was significant under inflated and I did not have a way to inflate it.
Gregory H“Pick up my truck” option was not available on my account when I went to pick up my reserved truck. It took entirely too long to speak with someone and too long to get my account straight. The pick up process should have taken 5 minutes but instead it took 45 minutes.
Cynthia WEverything was fine. Thank you.
Jackie MPlease inspect the trailer lights, this trailer didn't have working tail lights. The stop/turn lights worked, but in the dark the back of the trailer had no illumination. The lighting circuit on my tow vehicle checked out good, so it was a problem in the trailer.
Edward BNo improvement needed.
George JThis location was closed at drop-off. We parked the truck and left key in drop box
Meredith LTruck had a cracled windsheild, tire pressure gauge was broken, passenger door didnt shut right, truck was worn and beat to hell.
Michael BFriendly and helpful staff. Van was in Great condition. Great experience and would use them again!
Dawn DThe rental was clean, but the locks on the doors were broken and it was hard to get back in the rental because of this. I informed the rental office of this problem prior to returning it.
CHARLES GIt was the closest location for drop off for me. I dropped the truck off after hours, and so did not enter any facility or meet any personnel. The process was however seamless.
SHALINI SCustomer service staff was great and worked diligently with me to pickup the truck that morning, because the uhaul system was shut down across the U.S. However, equipment was not in great condition. There was a crack in the windshield, broken down box inside the cabin, driver side window knob comes off when rolling window up or down and loading area not clean. Service tire light came on and truck had delay in cranking. Overall, the truck is old and needs to be replaced. Thank God my move was less than 5-6 miles.
Jacqueline BExcellent and friendly service at this location.
Todd AThe lock was hard to get off the lock box. Otherwise, great location and pickup for me.
Terri BCourteous, knowledgeable staff offering great service.
Thomas SI was told twice that I could return the equipment at the end of the fourth day. U-Haul later called to charge me an extra day. They eventually waived the fee, but FYI. Thanks!
Steve CEverything was perfect, Five Star
Maurice RAmazing service
Darvin TNothing, good customer service from this location.
Paul TTruck leaked and since it was raining the bed and couch were wet when we unloaded
Curtis ROk
Asiel GVery very bad service There was a very rude not professional, nasty
ABLASSE OGreat Service!!!
Todd ANext time please have more gas in it. It was on E and I had to immediately fill it up.
Kimberly SI gave them an American Express card to change the $61 1 had to provide the names and contact information of my friends and family in order to rent a 5x8 trailer. I was extremely uncomfortable with that. I have rented luxury cars and they never ask for information on my family and friends.
Devon CVery friendly. Wonderful group of people in Creedmoor!
victor cVery professional people and clean vehicle. Overall great experience.
JESSE WMake sure there is gas in the vehicle. When I picked up there was no gas in the truck
Novella YLet people know what is going on with their money
Antwan TI ordered two sets of 12 pads, got 2 bags of pads sealed in plastic wrap. I didn't realise they were just 6 to a bag. So only got 12 instead of 24 pads. Was Ok as I only used about 8 pads. Website should say how many bags of 6 do you want.
Kenneth WWas charged for a dolly for my reservation, but upon picking up the truck, noticed that there was no dolly. Made my move a bit harder
Lynshon WThe people here are amazing. So very friendly and so very helpful. I would go here every single time that I need moving stuff. I love them! The only complaint I have - and this is NOT their fault - is that I ordered a hand truck with our van and there was not one there. They did let us use a square rolling thing, but it did not work as well. They were so nice, and tried their hardest to make sure we had what we needed. I cannot say enough how great they were. But, if I reserve a dolly, shouldn't someone make sure that there is one there??
David SI downloaded the app to make the transaction easier. The app is useless when you can’t check in through the app which took another 30-45 minutes because the app didn’t work. It kept displaying this page is no longer available. Then I had to call customer service and the prompt said I had a 30-45 minute wait. Bless the heart of the young lady who helped me. She was so kind, patient, and understanding. She walked me through the entire process with such professionalism. She was my highlight through the whole ordeal. She was such a sweetheart!! The dolly was not in the storage area and I was still charged for it after letting U-Haul know. How do I get it refunded?
Shambellina MI didn't like y'all went into my bank account and didn't call me and it. Didn't have gas in there when I use it I took a picture of it before I left they took 80 dollar I want it back
Audrey HI rented a 4 x8 trailer that was an embarrassment to tow behind my vehicle. It had patches in the metal body, had multiple tears in the sheet metal fenders, had virtually no suspension and damaged my well packed materials even though I traveled relatively smooth highway surfaces. I would likely find another company to rent this type of equipment from in the future. If U-Haul really cared about its image and its service, it would not have this type of old equipment still on the road. Its either sheer greed or they just don't care.
Peter MThanks a lot for your help. I enjoyed the van that came in really useful.
Katie GStaff was very helpful and jind
SCOTT WThis is my second time renting from this location. They have been professional, friendly, and courteous each time. This will continue to be where I rent a van/uhaul in the future. I cant say enough about how helpful and kind they are. This location would get a 10 if it were possible to rate a 10. Thank you for awesome service! C.Keith
Charlene KVery nice people but unreliable. They should clean equipment & not lie to customers.
Debra AGreat customer service, very personable, and courteous. I will definitely be a repeat customer. Thank you for such a great experience.
Charlene KYou might want to get the remote check in system up and running. I know that this was not the fault of this location and they were very helpful when I called to let them know I could not pick up the truck systematically.
Gerald CGreat company and super friendly people. Highly recommend this company!
JON F