Comentarios del cliente para Eurie Realty

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Eurie Realty

Grado total:

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Chris T. en

Grado:

El cliente no dejó un comentario.

michael B. en

Grado:

Didn’t look like a u haul place. Had one u haul with weeds growing all around it.

James W. en

Grado:

I like the self service style at this location but I thought I’d be about to add a dolly so maybe that would have been nice to know ahead of time. The lot was a grass field which seems kind of sketchy but again I liked being able to pick up and drop off on my schedule !!

Brandon W. en

Grado:

This was arguably the worst customer service experience of my life. The truck was not clean and parked behind a locked, empty store with no one around. This truck was in a field surrounded by broken down cars in a shady neighborhood. The equipment (moving blankets and utility dolly) that I ordered were not on the truck; they were in some guy's personal vehicle. I finally had to call him an hour after we were supposed to pick up the truck and find out where these items were. To make a long story short, this man never arrived. We had to use the online app to acquire the truck; then we had to drive to a different uhaul dealer to pick up these items. I strongly discourage anyone from using this company or the WHC company on red bank road in Cincinnati. They both displayed terrible customer service. If this were my company, I would fire all of the employees associated with this transaction. As a professional, I have more respect for myself and for my clients than anyone associated with this deplorable experience has demonstrated. If Uhaul has any interest in becoming a respectable company, they will sever any business relationship with Eurie Realty.

James B. en

Grado:

I was instructed to drop the trailer in an unsecured lot with no U-Haul signs visible. Although I spoke to the manager on the phone, there was nobody there to check in the trailer (3PM on a Friday). All worked out well, but I was uneasy about leaving the trailer in an unsecured location.

Jerry W. en

Grado:

Dropped keys in unlocked box. Next day got an email stating truck was not returned. Still haven’t got notice that truck was returned. Sketchy location. Sketchy record keeping. Sketchy professionalism. Boooo

Michael B. en

Grado:

El cliente no dejó un comentario.

Trevor F. en

Grado:

El cliente no dejó un comentario.

Todd S. en

Grado:

Terrible experience picking up the vehicle by entering a lock box. I expect to have a human there to help me.

Anita A. en

Grado:

Great Service!

Maggie D. en

Grado:

This is a the most pathetic excuse for an authorized uHaul location I’ve ever seen. The building is delapitated and boarded up, and there is no indication where to leave the vehicle. I ended up leaving it in an abandoned lot next to a broken down car, and there was not a soul present to retrieve the truck. I left the key in the drop box (accesses by walking through an overgrown lot full of broken glass, trash, and feces) and 4 days later, the truck is still there and has not been marked as returned to uHaul. I will NEVER engage with this location again and uHaul should be ashamed to have their name associated with this location. If the partner can’t handle the business of accepting a returned vehicle in a clean, safe, upkept locatjon, they should be banned.

EUGENE H. en

Grado:

Fix online me service. I never received a call back to discuss he charges and several other problems. I would never recommend uhaul to anyone again.

George P. en

Grado:

As noted above, location was not inviting. The drop-off location was the weedy, overgrown backyard of a storefront realty office. The site appeared to be a run-down former residence. In fact, a lawn mower in the backyard was actually overgrown with vines. Could tell U-Haul was involved only because one other U-Haul truck was parked there. No one was there, but a phone call to the number got a person who directed us to leave the key and paperwork in the drop-off box on the back of the building.

megan C. en

Grado:

El cliente no dejó un comentario.

AJ H. en

Grado:

To whom it may concern: I recently rented one of your vehicles and had nothing but complications. I made a reservation and was charged for a 10 foot truck and 12 pads. The day before pick up I was notified there was not a 10’ in inventory so I would be given a 15’ at the same rate. I was a little concerned about driving the larger vehicle as well the additional gas that would be required but ok. Then the day of rental I received a call that the pads were also not in inventory-even though I reserved them and had already paid for them. I then had to call other dealers to locate the pads, go to this location to pick them up and still go to another locale to puck up the U-Haul. I got it all done and finally was able to start loading the truck. When I made it to my destination, which was out of state, and went to return the U-Haul and it was not found in the system. Apparently the reservation had been canceled. They say “half the fun is getting there”, well this was not my experience. I have safely arrived in my new city but there was no fun getting here. It was full of confusion, delays, expenses and anguish. Best, AJ Heitmann

Noah W. en

Grado:

They didn't have the moving blankets and dolly that I'd purchased, so they sent me to another place. This other place has not been notified so they had to give me materials that were display models or reserved for someone else.

Niels J. en

Grado:

This was an abandoned house/lot with a hidden drop box in a bad neighborhood. It was difficult to find, sketchy, and not helpful

Robert K. en

Grado:

The truck was not where it was supposed to be and the checkout time was about 40 minutes which is totally to too long.

Michael C. en

Grado:

The truck I reserved was not available when arrived at the location. I was forced to rent the more expensive van. I wasn't offered any compensation for the error.

Kelly T. en

Grado:

Service provided was great but the location was hard to find and not well kept.

Mitch B. en

Grado:

This location is fantastic. The staff is very friendly and nice. This is a great location and I will continue to use it in the future

Latoya A. en

Grado:

Great service, quick in and out. Definitely will return.

Andrew S. en

Grado:

Make them aware of charges for not filling up gas tank.

Mitch B. en

Grado:

This location is awesome. Steve is the best u-haul employee I have ever work with. The customer service was amazing, I will now be soley renting from this location for my future needs. The building was not in the best shape but I honestly don't care with people this nice. Keep this guy around. He is doing a stand up job.

Bradford F. en

Grado:

El cliente no dejó un comentario.