I don’t like to complain but the guy who helped me the younger guy was rude at first
quashonda p
Customer Reviews for Eugenes Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
ASHLEY Leveryone was very nice and helpfull
Dennis KThe trailer was dirty when I got it. Why am I being charged for cleaning it? I want those chargers removed
CLEMENTINE MN/A
Tremayne PExcellent customer service and friendly.
Thomas HThe employee who hooked the trailer to our hitch, did not properly tighten it to the ball hitch and the trailer came loose and was held only by the chains. This was caused by the bad road conditions on highway going thru Hamer into Dillon. The back lift gate was damaged and will need repair. We were lucky that we did not wreck and if the chains did not hold the trailer may have come thru the window. We reattached it the trailer and cautiously finished our chore. I would never recommend this site to pick up again we had to stop often and tighten the hitch it did not lock or hold the tightness properly. I have used u haul before but will seek other mides
James DVery helpful, called me with availability needed last minute
raymond gU haul changed my dropoff location to one further from my move. The location could have done better to make sure the mileage was adjusted. I had to call and wait a long while for the phone rep to reconcile. Phone Rep Very courteous, kind, and helpful. Thank you. Melidy Poole James Lyons
James LAlthough the owner was very helpful and cordial, Eugene's is a run down mechanics shop that was out of the way for me to drop off the truck. It would have been easier to drop it off at Turner Motors, which is in town about a mile from my house.
Mike HReally wonderful people at the rental location
Greta MThe people were nice and helpful but the truck was old and not in very good shape. front out of balance, steering too much play, just old.
stephen lProvide more 5x9 open trailers. The experience was very good.
FAGAN SFriendly staff, Lots of truck to choose from were available.
MARY Wclean the place and provide lights to see
BRANDON Slocation is a run down auto junk yard... need I say more?
NIKI Jkeep up the GOOD WORK....!!!
WILLIE MNothing was great
MICHEAL MThe staff was really friendly and helpful, they went out of there way to help me... great staff keep up the good work
PHILIP KWe were supposed to picked up in Lumberton NC and was called at last minute to see if we were coming to pick up our rental from SC . Was very upset was leaving at noon to go to WV so instead my husband had to drive to SC tonpi k up rental then back home to load then leave for WV. So didnt get on road until almost 4pm instead of noon. Was very inconvenience all around. Dont think we will rent through uhaul again. And no one every bothered to. Omenout to check to.see if he needed help hooking it up. Ghank god he new what he was doing.
Jeffrey FWhile I found your Cust. service rep at the 866 ph# very helpful, I had to wait on hold for over an hour.
mark tEugene was great!
JA HDid not have the truck available that was originally ordered, could not use the credit card initially given, staff was not knowledgeable
BARBARA TToo far out of the way for pickup. Would not recommend this location to anyone who is where I am. Next time I will check to see where pickup is going to actually be located.
Roger KThe gentleman who rented us our equipment was very nice, but was very slow and didn't know how to operate a computer. It took us over an hour to get our equipment, which put us behind on our trip
cathy pClean up the mess.
MARY LI'm not sure if it was Uhaul or the dealer but I reserved 24 moving blankets over a week in advance and when I arrived the dealer only had 6 available. I also had to wait 15 minutes for the owner to start my checkout process because he was working on someone else's car and there was no one else to help me at the time. Then I waited another 15 minutes to complete it because of computer and printer problems.
Kevin Cthey is on top of it
LEVANDER GWe are frequent movers - 24 moves in past 26 years, most we did with uhaul. This was by far the worst experience ever! I would like to speak with someone incorporate management to discuss further- 850-516-2255. Thank you Karen Hall
Karen HBuilding is old and inside needs cleaning, hats on display were all covered in thick dust.
Kelly LThe guys at this location were great in helping us get the equipment we needed. I have to say the scheduler Chris Brand (hope I have the name correct) was most helpful finding me the best location with the right equipment I needed in a rush! If it was not for him I would not have been able to tow my vehicle to Florida! Over all everyone I spoke to in SC was every helpful when I really needed the help! Thank You,
ERIC Jonly thing i could see different is walking customer out to truck.
TARA BEnsure that the specific equipment reserved is actually available at the location and time promised. This was not the fault of the pickup location, but of the regional dispatcher who had initially directed me to a distant location which did not have the proper equipment. (I collected the $50 guarantee, so I'm satisfied from that standpoint.)
WILLIAM GChaotic atmosphere. I guess that it is okay for the area that it is located in. The unit was damaged when I picked it up and noone from the facility inspected it with me prior to departure from the facility.
Francis P