Always a pleasure to do business here. The owners are always willing to help and just a phone call away.Autumn S.
Customer Reviews for Eufaula All Dry Storages LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was a bit frustrated with the mobile phone self check-in/drop off. I used a new and updated iPhone, yet the uhaul website was unable to find my location. I followed the trouble shooting steps and the issue persisted. Eventually, I used a friends older iphone & completed the check-in successfully. I am frustrated, because the app suggested that I pay $25 and allow a tradition Check-in. I shouldn't be charged additional money for a manual check-in. That's a bunch of crap. I believe the rural location caused a lack of cell service; therefore, I would have been charged an additional $25, simply for being located in a rural area.RYAN J.
Not use U Haul!!BRYAN D.
Customer did not leave a comment.WILLIAM D.
This location over charged me by adding fraudulent fuel surcharges, after hours fees and week long rental(vehicle was returned after 1.5 days. I called to challenge the charges and a female answered seemingly intoxicated or under the influence of drugs and ranted about how she doesn't care if uhaul comes and picks up all her equipment. Please correct the amount and remove the fraudulent charges.KURTIS S.
Customer did not leave a comment.Crystal C.
GREAT CUSTOMER SERVICE!! I would recommend this place for future rentHENRY M.
It sucksSteven C.
Customer did not leave a comment.GERALD H.
Customer did not leave a comment.JACQUELINE M.
Customer did not leave a comment.Edith B.
Although we felt the units were secure to theft, we were not happy with the weather and bug proof conditions of our units. Some of our possessions were moldy from the moister and we had, spiders, scorpions and TONS OF GIANT ANTS that ate through several of our boxes. The ants were at least an inch long and posed quite a mess to clean up during the unpacking process. The units might be okay to store a boat or "hard" items such as a grill but we would not recommend for soft goods and furniture. Thank you.NEAL R. | Overall Experience
The downside to no humans at pickup was no help available, took a while to set up account. Plus day before the dolley and pads I'd reserve with the truck were not available so hadto drive an hour away to get those .itemsnancy T.
Customer did not leave a comment.ROBERT M.
Always a great experience!Autumn S.
They weren't openRenee D.
The couple who own the company are amazing! They were so helpful and compassionate! It was an absolute pleasure to deal with them. God bless them! You should give them a raise!!!DEBRA C.
Wonderful streamlined experience. Great home town dealer with the best one way rates for trailers.AUTUMN S.
The office is not easy access you have to call to be let in.STEPHANA G.
The Eufaula Uhaul team are sweet, kind , friendly and professional who go above and beyond the norm to make the move easier and more pleasant.Robert F.
Awesome thanks so much !WILLIAM F.
Well I was originally supposed to pick it up at another facility and I went to check and that facility was closed down. No one bothered to call me either from that previous place or from u-haul. I also tried to contact uhaul and never received a call back and when using the online version Of the chat was given a number that hung up on me 4 times.TISHINA M.
Reservations were made for one location, then couple days before pick up location was changed. The gentleman at the location was great. The original trip was one way from Wylie Texas to Eufaula Oklahoma. After the change of location all information was lost or something. When trying to find the correct drop off locations after the change it stated Wylie Texas even tho I paid for a 1 way to Eufaula. Calling the number in Dallas that was sent to me after my reservation was changed. They could not even find my reservation using my phone number, or name. I had to walk a 1/4 mile on my property to get the car hauler number. Then was giving a number to call for Oklahoma, calling the number was disconnected. Called back to the Dallas reservation line I got someone different. She asked for my number and name to find the reservation, I stated it doesn't come up and told her that I have the car hauler number for her. She told me it was she couldn't do it that way as it was a lot more work and a lot harder(I already did it this way with the First Lady).She put me on hold for a bit and eventually found my reservation. I told her I just needed to know where to drop off the car hauler cause I'm in Oklahoma, was then informed I needed to contact the number I was given which was no longer in service. At this time I told her I tried to call that number and it was disconnected. She said she would transfer me to them and put me on hold again. Eventually she came back on and said they would send me a location drop off which they did. I originally made reservations online and double and triple checked it was corrected only to be change and completely messed up. None of this was the fault of the location picked up or dropped off at.MICHAEL A.
Customer did not leave a comment.Martin D.
Customer did not leave a comment.Damaso M.
Customer did not leave a comment.Beverly M.
Open more hoursMarie-Claire K.
Excellent service from Eufaula location. Will definitely rent from that location againBEVERLY M.
Terrific service and very courteousDANIEL B.
Customer did not leave a comment.Scott M.
Very welcoming and gave me a rate for a small truck but only had a 15' available they discounted and threw in a dolly very nice peopleBillie Jolene S.
Customer did not leave a comment.CRAIG T.
Always very professional and always so super nice. Would and DO recommend this place. These people are AWESOME!!!Kay R.
Dealership made sure the tow dolly was hooked up properly and lights were working. Took them awhile to figure the liggt set up out on vehicle but their patience paid off.Becky L.
Customer did not leave a comment.BILLY Z.
Outstanding in every wayWILLIAM F.
The owner, even though he was out of town for a week, answered the phone, gave us directions, and was VERY helpful. Easy in and out.Sidney D.
Customer did not leave a comment.BEVERLY M.
Awesome people!! Great experience. Easy rentalShane W.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Robert P.
Have me on file so so I don't have to pull out all the infoLarry L.
I had absolutely no problems whatsoever with my rental experience. The people were very helpful and had answers for any and all of my questions. The whole process was done with ease and I will definitely use this location again in the future.Kevin M.
gas gauge did not work right, I do not like the telephone log in it did not work on my phone.John C.
Same as aboveSteven H.
Had no appliance dollies even after reservation was made days in advance. Had to take small dollie which did not work very well moving the heavy stuffDAVID BRYAN S.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.Shari C.
Customer did not leave a comment.Dale F.
My friend who I was helping move said she had checked the hours of business and they were open till 5:00pm we got there at 4:15 pm 10-16-2020 about and no one was there and the gate locked.I was doing this for visually challenged friend. So I drop the trailer off in the line of that type trailers and came back to Ks. On saturday 10-17-2020 I call and told Uhaul what had happened. they sail OK. Today I get billed for an after hours drop service charge. I am pissed off . Poor service, and now and a service charge for your screwed up system of costumer service. You need help!!!!!james D.
Online check in is absurd and a frustrating waste of customer time. The least Uhaul could do is to warn the customer that they will be required to provide two phone references and to sit and wait during check in until U-Haul is able to contact them. Why not do this upon the initial rental? I won't ever do another online pickup again and will use open stores only. Both pick up and drop off locations were well maintained and easily accessible.Mary S.
Customer did not leave a comment.Kevin S.
This family owned location is the best!! We were on a cross country RV trip when our tow dolly broke down. They got us set up with a rental, stayed open late to make sure were were taken care of and went above and beyond to make the whole process smooth and affordable. They saved our trip! I highly recommend this business.Gary J.
Customer did not leave a comment.James G.
Customer did not leave a comment.LISA M.
They did fantastic. No suggestions needed.Pam R.
I filled out everything online, provided digital copies of my DL... went thru it all... Once at the UHaul dealer... we done it all again for the paper work on site??????? I drove about 20 miles farther than expected... I was charged for that... I left the truck with 5 gallons more than when I picked it up... If 20 miles means so much to Uhaul... then the 5 gallons means a lot more to me...Clarence W.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.CLAUDE B.
Not a thing. The people running this uhaul place are rare, both professional as well as neighborly.Ross B.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Gregory A.
Great service!Autumn S.
Customer did not leave a comment.Robert L.
Great location, great and friendly and made it very easy...I would recommend to anyone needing a truckCAROL H.
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.Roxanna P.
Customer did not leave a comment.Andrew Dale R.
Lube the (rachet) on the rachet straps Other then that everything was awesome thank youTim B.
Customer did not leave a comment.CLINTON P.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.DONALD O.
Customer did not leave a comment.cassandra B.
friendly people and helpful, I would recommend them when needed.Paul W.
They were great people very attentive and I would recommend everyone to them !!Janel S.
Customer did not leave a comment.William O.
Great service everytime!Autumn S.
I would like my deposit back.i called and called and can't get any helpLota J.
It was excellent. They were set up for social distancing, and the truck was very new and clean. No complaints.Caleb S.
Customer did not leave a comment.Loretta H.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Cody B.
A Very positive experience! Thank you so much.Joe C.
Customer did not leave a comment.Mark G.
Was only able to drop off. Called number posted. Jared was polite and even did a follow up call.Gary H.
Customer did not leave a comment.David A.
Customer did not leave a comment.Tyra B.
The people here are so nice and friendly.Kathie M.
Customer did not leave a comment.David A.
Customer did not leave a comment.Elayne S.
Customer did not leave a comment.Craig V.
A overall great place to rent UHauls, buy supplies or store your belongings.AUTUMN S.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Michael T.
Hey, these are some good folks that work here. Very helpful and polite. I got 2 smaller units because that's all they had at the time. Set up for a truck pickup at another location. After making the move we showed up with a full truck and realized it would not fit in the 2 original units. They helped us get into 2 bigger units with no issues. On top of that they were slammed with business and had no problem getting us taken care of.Daniel F.
Customer did not leave a comment.Jennifer F.
I was very happy and impressed with the service. Thank you very much and will use you again if needed and will recommend you to others. Barbara GlandonBarbara G.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Lee ann W.
The owners at Eufaula All-Dry Storages are friendly, knowledgeable and have the best customer service around. Wonderful place to rent a truck or trailer, storage room or purchase boxes and moving supplies.Autumn S.