Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First when I got there...the guy did everything over the phone ( no paper work) the truck had a little under 3/4 of gas, so I told the guy that was present and he told me to take a picture of it( I did, and still have the picture) he stated not to put gas in there because it's has not been fueled anyway! Then they charged me for 20 miles, I only used 8! So I get an email stating they charged me for the gas, when the gas wasn't in the truck to begin with...and I was told not to put fuel in it!!!! I took it back the same way they gave it to me!!! I would never recommend this place to ANYONE! I'm not gonna stop calling til I get my money back!!! Or I'm going to ACTION NEWS!
Joyce Dobbins
Rating:
3.0
Over charging for a rental I was contracted too for 48 hours
Kimberly Bailey
Rating:
4.0
It was smooth moving in and out , conflict free and clean .
Dionna Williams
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Overall Experience
Rating:
2.0
They prey on people in bad circumstances beware
Ebony Thorpe
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Overall Experience
Rating:
1.0
The mileage from prior usage was not recorded, and that mileage was added on to my account…. Still waiting for this to be fixed
Marcus Henderson
Rating:
5.0
I was challenged to " come down here and tell me I made a mistake to my face" by Shawn the facility regional manager. When I moved out I had to go buy a shovel to dig my storage unit out from the snow that had been plowed up against all of the garage doors.
thomas connett
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Adams
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa Barnes
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Overall Experience
Rating:
5.0
Rude, unprofessional, nasty tone and very argumentative customer service. Did not have a good system for taking payments It looks like it's in the middle of the ghetto And the gentleman who stays on the property makes you feel like you feel like it's in the middle of the ghetto. It just kept being a one thing after another because they're automatic payment system is no good and out of date. Can't believe how I was treated from the worker
Erika Ervin
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaShonda Harris
Rating:
5.0
Customer did not leave a comment.
ANNA GARRASTEGUI
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Overall Experience
Rating:
5.0
Thank You!
elizabeth robinson
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Overall Experience
Rating:
5.0
The gentleman who handled the account was professional and friendly at all times.
Tim Pinchot
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Overall Experience
Rating:
3.0
Customer did not leave a comment.
Susan Swords
Rating:
2.0
No one there during business hours. Guy next door managing the storage units told me where to park it and where to drop the keys (sign on door for after hour drop off did as well).
Howard Nelson
Rating:
5.0
The UHaul online system leaves much to be desired. It is very hard to navigate and takes entirely too long to check out and get the keys and also to check in when finished moving.
shely klunk-crowe
Rating:
4.0
Customer did not leave a comment.
matthew parnell
Rating:
5.0
Nothing at all. Service was perfect
Kameron Shelton
Rating:
1.0
Customer did not leave a comment.
Sharmika Dorsey
Rating:
2.0
The location is filthy and no one answers the phone. Also they charge you for 2 days even through they close early and you place the key in the drop box.
Kaci Allison
Rating:
5.0
Worked with a U-Haul storage before but unfortunately I was not ready to move this week but I will come back in the near future
Octavia Fears
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Reservation
Rating:
3.0
Attendant was really friendly.
Lauren Reaves
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Reservation
Rating:
1.0
Coming from out of state I didn’t think to google what the place looked like. It’s not in the best neighborhood and it looked like a whole in the wall. I’m sure it’s somewhat safe though.
Stephanie Hill
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Reservation
Rating:
1.0
This reservation was cancel. I went up to the business and no one was there. They claim they were at lunch, but they should had a replacement there until lunch was over.
vickie perry
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Reservation
Rating:
4.0
Customer did not leave a comment.
Allison Rea
Rating:
3.0
This Storage unit was canceled.
Pamela Nutter
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Reservation
Rating:
1.0
I’m giving this review a 1 star, because after I moved my stuff out of my apartment ,I got to the storage facility the computer system was down and I couldn’t put my stuff in storage. So disappointing
Carla Walcott
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Reservation
Rating:
1.0
The agent was very unprofessional
Juanalicia Hummings Duran
Rating:
3.0
The truck was not clean when I picked it up and the furniture dolly I ordered was not in the vehicle. I tried to call them after I noticed these things during their normal business hours and nobody answered. So I called customer service and they refunded my money for the dolly.
Dwayne Williams
Rating:
2.0
The U-Haul I received hadn’t been cleaned out prior to me receiving it. It had a wooden entertainment center on the back that cut my brother’s hand and three pair of pants in the driving area. The day I rented the U-Haul it was raining and it only had one windshield wiper.
Alicia Ragland
Rating:
5.0
The gentleman in the office was great. He knew me by name and always presented himself professionally. The storage price was reasonable, the location was well lit, and convenient I would recommend.
samantha knight
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Overall Experience
Rating:
4.0
This place is Reasonably priced. The people were nice and worked with me! I would recommend this place to others.
SALENA ROCKWOOD
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Overall Experience
Rating:
3.0
The young man that worked there was awesome the truck was very raggedy sounded like the whole bottom was about to fall out.
Latricia Nettles
Rating:
1.0
No storage spaces were available and also your whole entire systems were down so the Male that was there told me that the whole entire systems were down and he couldn't rent any units to me.
Venis Tisdale
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Reservation
Rating:
1.0
I did not get a chance to utilize the facility because the computer was down and that guy couldn't pull up my reservation I had all my stuff on my rental truck ready to unload I was very unhappy
Steven Woods
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Reservation
Rating:
1.0
Manager cursed me out thats why i left
HAROLD DANIELS
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Overall Experience
Rating:
3.0
People were nice and truck was ready. Although when I returned the truck, the starting mileage was not correct so the bill was way too much. I'm glad I took a picture of the odometer before I started out. The clerk was pleasant and made the proper adjustment.
Evie Zimmer
Rating:
5.0
Guys were super efficient and pleasant
Tunisia Nacita Torres
Rating:
5.0
Nothing to improve. Customer service was immaculate
Jelisa Tipton
Rating:
5.0
The service person was very rude and unwilling to listen me the customer. .The location was and is very convent but Gary H. WAS VERY UNPLEASENT .I was there April 7th 2018 .
joan johnson
Rating:
4.0
The place we originally rented from didnot have our truck and told us u-haul was a joke. They turned us away even though we had a confirmation number. We had to go to another location, they we fine but is was a hassle and it put us behind schedule
John staunton
Rating:
5.0
Customer did not leave a comment.
Kathryn Shpik
Rating:
1.0
The worker was very rude and the computer was very slow and the customer behind us began to make rude comments about us like it was fault it took over 25 mns to check in. It was not clean at all either. I will say though that the several calls I made into uhaul customer service was excellent.
avalon dinunzio
Rating:
4.0
Jack was nice and helpful
Privacy Request
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First Impressions
Rating:
3.0
Reserved unit online. Called day B4 to verify and they didn`t have the unit. No one called to say the did not have it. Plus rep said they had water damage
Privacy Request
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First Impressions
Rating:
3.0
The storage unit itself was fine what was to be expected the customer service and assistance was very good. Appreciated all their help.
Privacy Request
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First Impressions
Rating:
5.0
Good and fast service
Clean environment
Privacy Request
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First Impressions
Rating:
1.0
Horrible
KYREE SIMS
Rating:
5.0
Customer did not leave a comment.
Jeff Cahill
Rating:
5.0
Customer did not leave a comment.
karen adkins
Rating:
1.0
I will never in life rent from y'all again y'all charge me for something I didn't ask for y'all sad
CHARNELLE JACKSON
Rating:
4.0
Customer did not leave a comment.
Corey Ryan
Rating:
3.0
I was told I had 750 miles but you charged me overmilage after 216 miles not fare
fred kasper
Rating:
3.0
Keep a supply of appliance dolleys (sp?). They had none for me and I reserved truck and equipment a week in advance.
Johnnie Holifield
Rating:
3.0
The service was good.
Privacy Request
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First Impressions
Rating:
1.0
Called number after 5 woman told me 10x15 was available which was a lie Wasn`t their fault b/c this company n another are linked the other company cannot see their unit inventory list.
Privacy Request
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First Impressions
Rating:
1.0
Uhaul would not honor coupon given by U Haul corporate.
After paying for truck, I called u haul and still didn't get answer.
PENE OBENOUR
Rating:
3.0
The truck had garbage in the front; prior user left the truck messy.
BRIGITTE BENNERSON
Rating:
4.0
Uhaul could serve a free cup of coffee.
jill mcgee
Rating:
5.0
The gentleman in the office was very pleasant and knowledgeable. The property was easy to find and I would recommend to anyone.
Privacy Request
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First Impressions
Rating:
4.0
Customer did not leave a comment.
Dave Fenbers
Rating:
5.0
Customer did not leave a comment.
LaShandra James
Rating:
4.0
Staff was very helpful and friendly. Only thing was that we needed a lock, the facility usually sells them but was all out so I had to purchase one from somewhere else.
Privacy Request
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First Impressions
Rating:
3.0
I would suggest that this particular location allow you to be able to drop off the vehicle at a nearby location other where it is picked up at. This was a bad experience for me because i was told that i can drop it off at another location. But once i arrived to pick up the vehicle, i was told that i couldn't drop off at a location nearer to me or that the price would change drastically. Please change that policy to help accomodate the customers.
Ezabarin Moore
Rating:
5.0
Customer did not leave a comment.
CARRIE MOORE
Rating:
4.0
Customer did not leave a comment.
Nacola Deweaver
Rating:
5.0
Jack was so friendly,made the whole process easy and it only took him a few short minutes. Thank you Mr.Jack!
Krystal Poe
Rating:
3.0
THE MAN WAS VERY RUDE AND UNPROFESSIONAL! HE SAT AND ATE THE WHOLE TIME WHILE TALKING TO ME. I WOULD NEVER RENT HERE!
Privacy Request
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First Impressions
Rating:
3.0
Customer did not leave a comment.
frances herron
Rating:
5.0
Everyone here provided great customer service.. The African American gentleman made it a very enjoyable experience
Shawna Barnes
Rating:
5.0
Customer did not leave a comment.
Joe Latine
Rating:
1.0
I didn't even rent a U-haul nor is my name Aaron. Please remove my email address from your systems.
AARON VARNEL
Rating:
3.0
Storage unit was available and as expected
Privacy Request
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Cassandra Perez Barron
Rating:
3.0
Nice unit, I would of liked a larger unit though. I was never contacted as they say I was going to be. So now I am waiting again for larger unit.
Privacy Request
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First Impressions
Rating:
2.0
I received great service when checking in to pick up my vehicle but poor service when trying to receive my receipt for my U-Haul.
This was from two different workers at the storage facility.
BRANDON BATTLE
Rating:
3.0
Clean out the vehicle and use air freshener as the inside of the vehicle smelled really bad.
Melanie Vilk
Rating:
1.0
Stop stealing people money
ADRIAN BRIDGES
Rating:
3.0
Customer did not leave a comment.
Michelle Montgomery
Rating:
5.0
The overall experience was excellent. The gentlemen in the office were super nice. The truck was clean, we had no problems with the truck. And we somehow got a small break on our extra mileage. Would definitely rent from them again :-) Gary the rep that helped me find a deal on pricing was also part of equation. Very glad I called to ask about locations because he explained the round trip was better than renting one way for my trip. Very Thankful!
donna rodgers
Rating:
2.0
I had a very very bad experience I didn't get the truck until almost 2:00 and then the place was close
Gregory Craig
Rating:
3.0
Gary was very helpful getting it all set up for me. The unit was exactly what I expected.
Privacy Request
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First Impressions
Rating:
5.0
Customer did not leave a comment.
denise shields
Rating:
4.0
Guy was pretty nice. Fast and efficient. Clean.
Privacy Request
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First Impressions
Rating:
4.0
Customer did not leave a comment.
lanny Haladyna
Rating:
2.0
Very unfriendly. We had questions about the truck and were treated as though we were a nuisance. The employee left us at the truck after looking at it with saying anything to us. We had to go out of our way to get the truck and then were not given the appropriate mileage to compensate for the extra drive. Truck did not start with the amount of gas that paperwork said it should start with. Employee made a note on our paperwork about telling but didn't note anything in the computer and we were charged extra for fuel at drop off.