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Linda Pellrine
Customer Reviews for Etna Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My first time ever renting a UHaul vehicle, transaction went smoothly, John was very patient with me, especially when I out stressed out over moving,
James LomanThe best smoothest experience renting a U-Haul not to mention easy on the eyes
Lori MedinaThank you all for being so helpful 🙏
PAUL WILLIAMSI have used Etna Motors for UHaul rentals for about ten years and have always been happy with their service. Started using them for car repairs, too, and am equally happy.
Stephen FehrJohn was great he was very respectable and he also walked me around the vehicle showed me everything and how to put the key back it was very easy working with him 👍🏾💯💯💯💯
Dwayne LongmoreIf Uhaul could notify the drop off location. Better arrangements can be made ahead of time. Especially if it’s a small spot that can’t accommodate too many vehicles being returned. When you’re paying for mileage this is important to your customers.
Patricia RuffI had no problem with Etna Motors. However, I had problems with the vehicle. The sliding door had closing issues. The two doors at the back locked imperfectly and would not open resulting in me using the side door. This hampered my ability to load
Kevin LewisHonestly, the whole experience was great. The guy at Etna Motors was friendly, knew what he was doing and got me in the van and on the road in under 15 minutes. The van itself ran with no problems, was clean and well maintained, and the drop off went as quickly as the pick up. I would have no problem recommending this U-Haul location to other people.
Joseph SullivanNo improvements needed it’s already perfect, John was so nice and extremely helpful, he provided all of the information I needed and answered all of my questions. The van was super clean and had no issues at all. I couldn’t be more satisfied with my experience and I will definitely recommend this location to a friend, I would give it six stars if I can.
Samer AtallaSurprisingly easy, flawless experience. Even kinda fun to drive, however what's even more fun is setting up your living room in the back of the truck and conducting business as usual with the top up.
Lisa DibartoloEtna Motors went above and beyond to meet all my rental needs. Excellent customer service, always available to answer all questions.
K AND S Industrial CorpRented at the last minute of on a Saturday evening we it seemed everyone was renting a UHaul. When I call this location at 1264 Castleton Avenue they had two trucks and held one for me until I arrived. Fantastic Customer service and recommend this location.
HUGO NAVARROI feel the price on the van to rent for $20 is very misleading. Rent for $20 soon become a $170 rental with pay for miles and then gas, then pay for all the fees. Very misleading.
Ryan MerkelVery attentive
JOHN CULLINSExcellent customer service.
EVELYNJ HALL-WAGNERIve used this location several times and it's always a great experience. Friendly and personable! Highly recommended!!!!
AMANDAT HENRYI have nothing to say the U-Haul clean and great heater... thank you .
RICHARD ROMEROJohn at etna motors was great. Would definitely rent a uhaul from him again over any other location.
Charles MONTANTIAppointment was for 9am. Owner didn’t show up until 9:45.
Daniel LynchCannot really think of anything, service was quick, people were very friendly. The entire experience was great
Kenneth LeighClean Vehicles. Best Customer Service!
ANDREEK EDWARDSAlways has truck .John is the Best!
angela grimaldiExcellent service and helpful. Highly recommend.
DELORIAJ BERKSI waited in the cold for quite some time because your representative was trying to reach My contact. Let us know that you plan to call the contact so we can notify the contact about the expected call. Most people won't answer the phone for unknown numbers Everything else was surprisingly convenient! Thank you!
Karen LeonardThe manager John provided excellent service & was very helpful, I have already recommended his location to a few other people I really appreciate his assistance
FATEMA ANNANThe service here is awesome. I’m coming here every time.
Moise ColvertDon't scam people with hiden fees!!
Jose LanderosLess insistence on cell phone/mobile apps, more allowance for us older folks who still like dealing with people.
Stephen FehrThe location was easy to find. I only used the mobile check-in so I did not deal with any people however it was quick and easy and mostly convenient.
Chanel ThomasNo need to improve. Everything was excellent.
Thomas RubertiEtna Motors' service was excellent. I have comments on two matters: 1. Exorbitant daily CDW!!! Way too high. 2. Not everyone has a smartphone, and even those that do may not use it for every aspect of life. Lighten up on the insistence of doing everything on a cell phone.
Stephen FehrCheaper prices
Jonathan RemacheI was still charged for the hand truck, even though I never used it, I had the van for less than an hour...
Dinorah OcasioPerfect from the beginning. Nothing to improve.
Tetyana DrabottThis is a smaller site that provides excellent, personalized customer service. He takes the time to make sure you understand the contract. This is my second year with this provider. I would not rent UHaul from anyone else.
Mary BullockJoe and the crew were great!
James CurdJohn was great. Very friendly.
Marissa GentileMaybe give credit when returned with more fuel than rented.
SERGIY DRABOTTAmazing services very friendly and professional
Juan DiazThere is really nothing to improve. I’m impressed with every visit.
SERGIY DRABOTT