Customer Reviews for Etna Motors Inc
(U-Haul Neighborhood Dealer)

301 reviews

1264A Castleton Ave   Staten Island, NY 10310
(Near Clove Rd)

(718) 447-7173

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/26/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(718) 447-7173

1264A Castleton Ave
Staten Island, NY 10310
(Near Clove Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/26/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

My first time ever renting a UHaul vehicle, transaction went smoothly, John was very patient with me, especially when I out stressed out over moving,

James Loman 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

The best smoothest experience renting a U-Haul not to mention easy on the eyes

Lori Medina 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

Customer did not leave a comment.

MARISOL ROJAS 
Rating:
5.0

Customer did not leave a comment.

George Chase 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

Thank you all for being so helpful 🙏

PAUL WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

Sheila Fernandez 
Rating:
5.0

Customer did not leave a comment.

Theodore Mcdaniel 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

Customer did not leave a comment.

AMANDA Henry 
Rating:
5.0

I have used Etna Motors for UHaul rentals for about ten years and have always been happy with their service. Started using them for car repairs, too, and am equally happy.

Stephen Fehr 
Rating:
5.0

John was great he was very respectable and he also walked me around the vehicle showed me everything and how to put the key back it was very easy working with him 👍🏾💯💯💯💯

Dwayne Longmore 
Rating:
5.0

Customer did not leave a comment.

Wilson Delgado 
Rating:
4.0

If Uhaul could notify the drop off location. Better arrangements can be made ahead of time. Especially if it’s a small spot that can’t accommodate too many vehicles being returned. When you’re paying for mileage this is important to your customers.

Patricia Ruff 
Rating:
5.0

Customer did not leave a comment.

Tina M Rosario-Banguera  
Rating:
5.0

Customer did not leave a comment.

Ricardo Alvarado 
Rating:
3.0

Customer did not leave a comment.

George Nieves 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

I had no problem with Etna Motors. However, I had problems with the vehicle. The sliding door had closing issues. The two doors at the back locked imperfectly and would not open resulting in me using the side door. This hampered my ability to load

Kevin Lewis 
Rating:
5.0

Customer did not leave a comment.

NICKY RIVERA 
Rating:
3.0

Customer did not leave a comment.

David Howard 
Rating:
5.0

Honestly, the whole experience was great. The guy at Etna Motors was friendly, knew what he was doing and got me in the van and on the road in under 15 minutes. The van itself ran with no problems, was clean and well maintained, and the drop off went as quickly as the pick up. I would have no problem recommending this U-Haul location to other people.

Joseph Sullivan 
Rating:
5.0

No improvements needed it’s already perfect, John was so nice and extremely helpful, he provided all of the information I needed and answered all of my questions. The van was super clean and had no issues at all. I couldn’t be more satisfied with my experience and I will definitely recommend this location to a friend, I would give it six stars if I can.

Samer Atalla 
Rating:
5.0

Customer did not leave a comment.

Dauris Marte 
Rating:
5.0

Customer did not leave a comment.

Iris Charriez 
Rating:
5.0

Customer did not leave a comment.

ISAAC GADSON 
Rating:
5.0

Customer did not leave a comment.

THOMAS BURNS 
Rating:
5.0

Customer did not leave a comment.

Felix Pereyra 
Rating:
5.0

Surprisingly easy, flawless experience. Even kinda fun to drive, however what's even more fun is setting up your living room in the back of the truck and conducting business as usual with the top up.

Lisa Dibartolo 
Rating:
5.0

Etna Motors went above and beyond to meet all my rental needs. Excellent customer service, always available to answer all questions.

K AND S Industrial Corp 
Rating:
5.0

Customer did not leave a comment.

KEVIN PARK 
Rating:
5.0

Customer did not leave a comment.

Jorge Jalca 
Rating:
5.0

Customer did not leave a comment.

Alfonso Perri 
Rating:
5.0

Rented at the last minute of on a Saturday evening we it seemed everyone was renting a UHaul. When I call this location at 1264 Castleton Avenue they had two trucks and held one for me until I arrived. Fantastic Customer service and recommend this location.

HUGO NAVARRO 
Rating:
5.0

Customer did not leave a comment.

Rosser Decker 
Rating:
5.0

Customer did not leave a comment.

PAULM GONZALEZ 
Rating:
3.0

I feel the price on the van to rent for $20 is very misleading. Rent for $20 soon become a $170 rental with pay for miles and then gas, then pay for all the fees. Very misleading.

Ryan Merkel 
Rating:
5.0

Customer did not leave a comment.

Shawn Fitzgibbons 
Rating:
5.0

Very attentive

JOHN CULLINS 
Rating:
5.0

Customer did not leave a comment.

ROSEMARYE IKHIHIBHOJERE 
Rating:
5.0

Customer did not leave a comment.

HADY ABDALWAHAB 
Rating:
5.0

Excellent customer service.

EVELYNJ HALL-WAGNER 
Rating:
5.0

Customer did not leave a comment.

BRENDAN MC CALL 
Rating:
5.0

Customer did not leave a comment.

FRANCESCAA BROWN 
Rating:
5.0

Ive used this location several times and it's always a great experience. Friendly and personable! Highly recommended!!!!

AMANDAT HENRY 
Rating:
5.0

I have nothing to say the U-Haul clean and great heater... thank you .

RICHARD ROMERO 
Rating:
5.0

John at etna motors was great. Would definitely rent a uhaul from him again over any other location.

Charles MONTANTI 
Rating:
5.0

Customer did not leave a comment.

CARLC VUOTTO 
Rating:
2.0

Appointment was for 9am. Owner didn’t show up until 9:45.

Daniel Lynch 
Rating:
5.0

Cannot really think of anything, service was quick, people were very friendly. The entire experience was great

Kenneth Leigh 
Rating:
5.0

Clean Vehicles. Best Customer Service!

ANDREEK EDWARDS 
Rating:
3.0

Always has truck .John is the Best!

angela grimaldi 
Rating:
5.0

Excellent service and helpful. Highly recommend.

DELORIAJ BERKS 
Rating:
3.0

I waited in the cold for quite some time because your representative was trying to reach My contact. Let us know that you plan to call the contact so we can notify the contact about the expected call. Most people won't answer the phone for unknown numbers Everything else was surprisingly convenient! Thank you!

Karen Leonard 
Rating:
5.0

Customer did not leave a comment.

PAUL GURRIERI 
Rating:
5.0

Customer did not leave a comment.

SHANAMARIE DRESSLER 
Rating:
5.0

The manager John provided excellent service & was very helpful, I have already recommended his location to a few other people I really appreciate his assistance

FATEMA ANNAN 
Rating:
5.0

Customer did not leave a comment.

Judy James 
Rating:
5.0

Customer did not leave a comment.

DZELJALJ BAJRAMI 
Rating:
5.0

Customer did not leave a comment.

Jorge Fuentes Jr 
Rating:
5.0

The service here is awesome. I’m coming here every time.

Moise Colvert 
Rating:
5.0

Customer did not leave a comment.

Angela Grimaldi 
Rating:
2.0

Don't scam people with hiden fees!!

Jose Landeros 
Rating:
5.0

Less insistence on cell phone/mobile apps, more allowance for us older folks who still like dealing with people.

Stephen Fehr 
Rating:
5.0

Customer did not leave a comment.

Elvis Alcivar 
Rating:
3.0

The location was easy to find. I only used the mobile check-in so I did not deal with any people however it was quick and easy and mostly convenient.

Chanel Thomas 
Rating:
5.0

No need to improve. Everything was excellent.

Thomas Ruberti 
Rating:
5.0

Customer did not leave a comment.

ELVIS ALCIVAR 
Rating:
5.0

Customer did not leave a comment.

Sushil Kapadia 
Rating:
5.0

Etna Motors' service was excellent. I have comments on two matters: 1. Exorbitant daily CDW!!! Way too high. 2. Not everyone has a smartphone, and even those that do may not use it for every aspect of life. Lighten up on the insistence of doing everything on a cell phone.

Stephen Fehr 
Rating:
5.0

Cheaper prices

Jonathan Remache 
Rating:
2.0

Customer did not leave a comment.

Ralph lopresti 
Rating:
5.0

I was still charged for the hand truck, even though I never used it, I had the van for less than an hour...

Dinorah Ocasio 
Rating:
5.0

Perfect from the beginning. Nothing to improve.

Tetyana Drabott 
Rating:
5.0

Customer did not leave a comment.

Patricia Jacobson 
Rating:
5.0

Customer did not leave a comment.

Sunil Mathur 
Rating:
5.0

Customer did not leave a comment.

Andrew Rodolico 
Rating:
5.0

This is a smaller site that provides excellent, personalized customer service. He takes the time to make sure you understand the contract. This is my second year with this provider. I would not rent UHaul from anyone else.

Mary Bullock 
Rating:
5.0

Customer did not leave a comment.

Pilayne Franklin 
Rating:
5.0

Customer did not leave a comment.

Ahthony Belfiore 
Rating:
5.0

Customer did not leave a comment.

ELVIS ALCIVAR 
Rating:
5.0

Joe and the crew were great!

James Curd 
Rating:
5.0

John was great. Very friendly.

Marissa Gentile 
Rating:
5.0

Customer did not leave a comment.

Charles Schwarz 
Rating:
4.0

Customer did not leave a comment.

Willie Black 
Rating:
5.0

Customer did not leave a comment.

Linda Pellrine 
Rating:
5.0

Customer did not leave a comment.

Laura Covell 
Rating:
5.0

Maybe give credit when returned with more fuel than rented.

SERGIY DRABOTT 
Rating:
5.0

Amazing services very friendly and professional

Juan Diaz 
Rating:
5.0

Customer did not leave a comment.

ROY DESANTIS 
Rating:
5.0

There is really nothing to improve. I’m impressed with every visit.

SERGIY DRABOTT 
Rating:
5.0

Customer did not leave a comment.

MengYing Li 
Rating:
5.0

Customer did not leave a comment.

Marjorie Larsen 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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