Customer Reviews for Established Towing
(Distribuidor de U-Haul del vecindario)

238 comentarios

567 Lafayette Rd   Hampton, NH 03842

(603) 926-0010

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(603) 926-0010

567 Lafayette Rd
Hampton, NH 03842

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Shop and owner was excellent, would not change a thing

Evan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantal F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger M. 
Clasificación:
5.0

El cliente no dejó un comentario.

amy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
4.0

Agent at location great - truck was not in good shape mechanically

KELLY D. 
Clasificación:
5.0

The check in and out process was time consuming on line I sis this to save time and it took me an extra half hour both ways. Thia made me not want to ever rent again.

Joyce B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pablo K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tarathip P. 
Clasificación:
5.0

The guys were really easy to work with. I almost was never going to rent from uhaul again after the experience I had at K's fuel stop in Haverhill before but I figure I would try another place. These guys were the best by far! I will use established towing anytime I ever need another uhaul truck.

michael R. 
Clasificación:
5.0

Even though the moving truck was "clean" there was a used muffin wrapper in one of the cup holders which was kind of gross. Even so I would still recommend this location to friend and family. I really enjoyed the employee at this location. He was very friendly and fun. I had to spend longer at this location during pick-up because Uhauls computers were down so I had to do the check-in over the phone with a Uhaul rep and then she wouldn't accept my debit card because it was a Green Dot pre-paid card so I to leave and go to an ATM to withdraw the $100 deposit that I needed to bring back for the rental. All of that was really annoying and I'm glad we came 30 mins early for our 10:00 reservation time sense it took until 10:15 (45 min) before we could drive out of there with the Uhaul truck. Fortunately the employee who works at the establishment was very nice and funny so waiting all that time during the pick-up process wasn't so bad. 

Chris S. 
Clasificación:
3.0

The 24/7 system didn't work, I had to wait an extra 1.5 hours to get the truck, and the hand truck I ordered wasn't available. Very disappointing

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison Z. 
Clasificación:
5.0

Staff was very helpful when I had trouble beginning the check out process. They did not have to do it, but they took ownership of the problems and helped me get through the system.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

Best experience ever. John and Carlos couldn't be more helpful. Best rental experience EVER!

Albert I. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

Additional rental moving equipment was not provided and I was not notified in advance, I assumed they were in the truck. I drove 126 miles to the pick up location, opened the back of the truck and discover that the dolly and moving blankets were not there. I tried to call U-Haul for assistance multiple times, but the wait time was too long to stay on the phone. Very disappointing from my customer perspective.

James L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
4.0

Nice and helpful staff

SHARON M. 
Clasificación:
5.0

Staff is knowledgable and provide excellent customer service. The truck was clean and rzn like a charm. Great experience.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
3.0

Two things: 1. Please consider putting steps on the trucks by the doors. I fell out of the truck and injured my shoulder, elbow and hip when I was getting out of it and a step would have prevented this. 2. I put $20 in gas in the truck and it was just shy of 3/4 of a tank, and I was charged an extra $12.75.

kristen M. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRITT K L. 
Clasificación:
2.0

Do a walkabout and inspect the truck. Make sure the back door to the truck is pulled down door. If they don't do this Customer should be informed that they will receive text to do self inspection. We were not informed and text linked expired then had to wait 40 mins on phone for a agent to send new link.

PATRICIA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIMBERLY M. 
Clasificación:
2.0

Online res. $68 RATE @ Hampton $93. Regional mngr Frank was very good about honoring online rate and refunded me $25

Donald B. 
Clasificación:
5.0

all perfect

Cheryl K. 
Clasificación:
5.0

Excellent service! Was guided through the entire process from start to finish. Would definitely recommend and/or use Established Towing again!

Brian S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Faye H. 
Clasificación:
5.0

All good

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
2.0

VERY poorly lit, little signange, no direction or assisstance at location

Lorri S. 
Clasificación:
5.0

Nothing. This location is always on top of everything, excellent service

Wendy W. 
Clasificación:
2.0

Staff did not wear protective face masks. The truck was not cleaned prior to our pickup. The cup holders still contained wet coffee or soda spill from the previous renter, and was full of hairs. If those were not cleaned, then the truck was not properly wiped down for COVID-19. A box that soaked up the coffee was left on the floor of the passenger seat. It was dirty for pre-COVID standards and I am not pleased we had to spend 15 minutes disinfecting and cleaning up to use it.

Chris L. 
Clasificación:
5.0

pleasant experience, don't change a thing

JEROLD G. 
Clasificación:
5.0

They guy at the counter is friendly and good

J H. 
Clasificación:
3.0

They were closed.

Robert H. 
Clasificación:
3.0

My uhaul smelled like cigarettes.

Lauren J. 
Clasificación:
5.0

Very good personal customer service. Very good easy to reach location in Hampton.

Gregg H. 
Clasificación:
3.0

I did not receive the dolly I requested so please take that off my bill I didn't realize it until I reached my desitination

Daniel G. 
Clasificación:
5.0

It is a tough time with Covid-19. The interior of the cab was very muddy and sandy on the floor.

R Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

gereth L. 
Clasificación:
5.0

Everything was great

Joseph B. 
Clasificación:
4.0

El cliente no dejó un comentario.

lloyd B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
3.0

Lower your additional costs, including high priced insurance!! I started with a 19.95 special, and ended up with a 96.92 bill !!

Diane W. 
Clasificación:
3.0

Provide lower rates

Gerald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura L. 
Clasificación:
5.0

El cliente no dejó un comentario.

travis B. 
Clasificación:
4.0

Friendly. Personable. Informative

Cecilia H. 
Clasificación:
5.0

This is the best U-Haul experience I have ever had. They are polite and very knowledgeable answered every question I had and it was an awesome experience. Thank you establish towing/ Hampton citgo for the easiest U-Haul rental EVER

CARLOS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
1.0

El cliente no dejó un comentario.

James R. 
Clasificación:
1.0

I was scammed into paying $25 dollar fuel charge despite the odometer saying I drove 21 miles and even put a gallon of gas back in the tank AT THIS LOCATION (it's a gas station). They are saying that they needed to put 5 gallons of gas back into the truck and by that math: - 21 miles driven on the odometer - Put in 1.06 gallons of gas at the location - Let's say the truck gets 7 mpg (which we know isn't true) - This suggests that they put they charged me $25 dollars [for 5 gallons of gas] to account for the additional 13 miles. By that math, the truck gets 2.6 mpg? TOTAL SCAM will be using Home Depot moving forward as at least they are upfront with their pricing - this was meant to be a cheaper optoon.

Ryan F. 
Clasificación:
3.0

Dropped off after hours so I had no contact with this location. Limited space to park returned rentals

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen E L. 
Clasificación:
5.0

It was easy once I figured out that all I had to do was just locked the truck put the key in the U-Haul key box and I was fine the video that I watched was a little confusing but this was my first time but overall my experience with U-Haul is very good

carol S. 
Clasificación:
5.0

Notting they was perfect

CARLOS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

Cargo trailer was so old it had a leaky tire, it squeeked with every mile we drove, it didn't feel safe, but we made it.

WENDY W. 
Clasificación:
3.0

Most of my issue is with U-haul in general. Firstly I rented a truck for 24hrs doing a one way trip. Then immediately after picking up I called U-Haul because my closing was pushed back and I wasn't going to make the 24hr window. I asked to extend my rental another 24hrs and was on hold for about 30min. After being transferred around on the phone I finally talked to someone who said I was all set. The following day the U-Haul company in Hampton is calling me asking where the truck is because someone else has it reserved for the day I extended into. So me feeling frustrated and rushed I emptied my truck and returned it first thing in the morning on Saturday so the truck would be available. All while fully getting charged by U-Haul and I believe overcharged. Overall I would not use U-Haul again after this experience.

William N. 
Clasificación:
5.0

Representative did not immediately have a trailer available. When I told him I needed something right away as I was leaving town that day, he went out of his way to find a trailer for me. Also, there were two gentlemen who were exceptionally helpful when it came time to hook up the trailer. All 3 guys were super!

ron K. 
Clasificación:
5.0

The staff made the rental pickup and return very easy. Would definitely rent from this location again!

Jenny H. 
Clasificación:
1.0

Make sure you see the person who is actually renting the truck information in person before you charge their card and release the truck

Robert L. 
Clasificación:
1.0

Still waiting on a call back as to why I was charged a cleaning fee when the truck was swept and we fully filled it up

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

Friendly and helpful people.

william A. 
Clasificación:
5.0

Everything was fine

Frank L. 
Clasificación:
5.0

The team at this location did an excellent job and the rental truck and trailer worked perfectly for my needs. Although I picked up the truck with 3/4 tank of gas and required to return it at the same level or above, I filled the tank prior to returning it as a gesture of my appreciation. Great job! Thank you.

Matt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly F. 
Clasificación:
3.0

The condition of the cab of the truck was not good - several layers of liquids spilled on console and center seat. Whose responsibility is it to clean this up?

Henry U. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

Very courteous and friendly

thomas W. 
Clasificación:
5.0

Wicked friendly customer service

Jessica H. 
Clasificación:
3.0

Attendant did not advise me that there was a significant charge for dropping trailer at his location. Very little space for rental vehicles. Nobody answers telephone at any U-Haul central numbers or at rental sites. Very frustrating experience.

jerry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred L. 
Clasificación:
5.0

I love this uhaul station there also my gas station cause the people there are so helpful! What a great choice for the new hampton spot! Ty guys!

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly E. 
Clasificación:
5.0

The only comment I have, is that I scheduled my pickup of the trailer from a location closer to me. That location did not have the trailer, even though it was reserved and said they had one. U-Haul reservation somehow magically changed itself to the other location, which did have the trailer.

Alexander L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek R. 
Clasificación:
3.0

Closed gas station only saw it because another uhaul truck was pulling in.

ROBERT F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Therese D. 
No se han enviado comentarios para esta ubicación.

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