The equipment was covered and surrounded by 2 foot of snow. Worst of all the trailer was not equipped with an attached jack. I had to use a bin so that I can manually lift the trailer myself and set it on the bin to allow me to then back up my trailer hitch under the trailer. I found a video on your website on how to hook up to a brake trailer. Step 1 of the video is to raise the trailer using the jack. This trailer did not have one. I pulled my back when I lifted the trailer by myself. Once I placed the trailer on the bin and backed up my hitch underneath the trailer I had to once again lift the trailer and kick the bin away so that I can then lower the trailer on the hitch. This was a 6X12 double axle trailer and it should have an attached jack.Yves L.
Customer Reviews for Esso
(U-Haul Neighborhood Dealer)
Cornwall, ON K6H5R5
Servicios en esta ubicación:
- Mon–Wed6 a. m. - 8 p. m.
- Thur–Fri6 a. m. - 9 p. m.
- Sat–Sun7 a. m. - 8 p. m.
- 2/9/2023 - 2/10/2023: 6:00 a. m. - 8:00 p. m.
- 2/16/2023 - 2/17/2023: 6:00 a. m. - 8:00 p. m.
- 2/23/2023 - 2/24/2023: 6:00 a. m. - 8:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
After a $30 can ride to pick up my truck, the Truck inside and in cab was filled with dry mud and debris. Charged 75 for save move even though I told him NO. HE DIDN'T know how to take a cash payment, I told him how. He wanted cash from his ATM, which was out of order. I got anxiety ( 600km journey coming up) He asked me, what is wrong with you? He chucked keys at me.....I don't like this man, he is nasty. I do not appreciate how I was treated since I'm a loyal uhaul customer, not just a one off.Andrea B.
El cliente no dejó un comentario.Denis B.
Couldn't find my reservation when I went to pick up. Kept asking me a bunch of questions to look up instead of just asking me for my reservation number. Told me my furniture pads are in the truck cargo, but they weren't there. Then told me they don't have any. Wouldn't help me when I asked if there was another location nearby that would have furniture pads. Couldn't find my reservation when I dropped off the truck, same scenario until finally I said, dude just take my reservation number and you'll find it right away. I honestly should have smacked my face with my palm. Facepalm!Patrick D.
Takes to long after you show up with a reservation and gotta go though process againBrandon C.
Lights could not connect to our vehicle. We had to go buy an extension at our cost on our precious time. Still did not function. One the the hooks on the chains was damaged therefore could not hook it to our vehicle. We brought trailer back and cancelled and I have yet to receive an email confirming this cancelation!! All this in the pouring rain! Terrible experience!!Sue C.
El cliente no dejó un comentario.Lauri N.
some technical difficulties for the attendant linking up to the UHaul website to complete our truck return. But very pleasant.nancy B.
El cliente no dejó un comentario.BRYAN B.
Change nothing, both the staff and location was perfect.Marc T.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Donna M.
Drop off was finerob C.
We got the information about the change in pick up location just before our pick up time which was somewhat inconvenient but it all worked out.Leo V.
El cliente no dejó un comentario.Stephen H.
The person there was not knowledgeable regarding the Kms and had to make phone calls to figure things out. He was not clear in relaying informationMiriam R.
El cliente no dejó un comentario.Renald G.
El cliente no dejó un comentario.Earl T.
El cliente no dejó un comentario.Jefferson H.
El cliente no dejó un comentario.RÃ©nald G.
El cliente no dejó un comentario.John I.
Accept debit paymentsGerben Y.
Truck was not cleaned prior to my pickupâ€¦ there were food scraps on the floor of the cab and a dirty maskâ€¦ the cargo area was full of soil, dirt and other small scrapsâ€¦ I did self serve pickup and when it came time to go get my keys I was held up for 20 minutes after completing while the gentleman working figured out what he was doing and finally found my keys.Laura M.
El cliente no dejó un comentario.Richard F.
Friendly helpful staff. Easy to access and lots of space to return equipment. Will be my first choice location for uhaul equipment. 100x better than the experience I had with the East end location in Cornwall.Jeffrey R.
My reservation originally was on Friday.. when I showed up there was nobody there to complete my pickup.. I called uhaul who then sent me to another location 20 mins further away.. I arrived there for my trailer still nobody there.. they then sent me to a 3rd location... which did not have the trailer they were said to have had.. so I ended up having to reschedule the job I was doing .. now instead of having my wife at home to watch our daughter I had to pay for a sitter on Saturday.. I arrived to the scheduled pick up location where they had messed up my reservation again and tried to charge me 400$ for the truck that was supposed to be 150$ .. after a disagreement with the person I was forced to leave as not to miss an appointment I had... then do a 1 hour round trip back while talking to uhaul to fix my reservation.. they were unable to take my method of payment and while trying to take cash out their atm went down which then forced me to again drive another 20 mins further away to retrieve money else where.. upon getting in the truck there was garbage in the cab in the way of empty waterbottles and paper towel stuck in the cup holders from a previous renter.. and the smell of mice urine and feces coming through the heater vents was enough to give me a headache even with the windows down.. when I returned it the store was closed which I knew I had to return to get my deposit back figured I would top up the gas then.. but the tenant insured me he would be putting my entire deposit in the gas tank.. I had to drive down there again and argue with him that it was only on quarter of a tank when I was issued the truck.. and I would top it up to the same amount.. we argued back and forth I put in 30$ which brought it up to a little more then I had acquired the truck with.. worst experience I have ever had when dealing with someone or a company to get a serviceJames S.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.francis A.
There was a lock on the U-Haul that's had no combination and had to get bit cut off..we paid over $200 for a U-Haul thing's didn't add up and the guy couldn't explain how he can't to that amount..guy was very rudeKrista T.
El cliente no dejó un comentario.Zach V.
El cliente no dejó un comentario.Norman L.
El cliente no dejó un comentario.SHARI B.
El cliente no dejó un comentario.JUSTIN V.
I had originally booked my uhaul for pick up at the St. Andrew's location. Upon arrival on the day of my move, the St. Andrew's location was closed. I had knocked on the door despite the fact the sign said closed because I had my rental booked. I was told that they were closed and the site said so aswell. I tried to explain that I had a booking with confirmation and everything and she did absolutely nothing for me. I called around for another uhaul and the only place open was the Esso. When I called Esso, I was told my booking was transferred to this location. I was never informed about this switch which is very inconvenient and stressful on an already stressful day of moving. Never will I try and book a uhaul at the St. Andrew's location again.Bailey W.
They showed up almost 30minutes after closing. Trailer we rented was buried in snow and behind a van that was blocked in by snow bank. He came out to move van and didnt know how to drive it so I had too. Could only reverse into snow getting stuck. Had just enough room to back truck up to trailer. Tried to show him damage to side of trailer but he didnt seem to care. Called the help center number and they were excellent but this location in question was bad service.Matthew L.
Everything went smoothlyMartin B.
Ordered dollies and blankets and none were provided.LISA A.
Nothing, really great the transaction may be completed totally online from home.PHILIPBRADLEY P.
Was dishonest about the starting miles and gas and when I seen it tried to switch up the blame to me . Very unprofessional not trustworthy and I don't think ill ever use your services again. You have a uploaded copy of my driver's license I want that erased immediatelyWAYNE R.
Very swift service.Muhammad U.
El cliente no dejó un comentario.DENEEN H.
Broken glass in the back of the truck we had to clean before loadingSteven N.
El cliente no dejó un comentario.Zahoor A.
We have mentioned everything as trailer was changed while picking up and even provided hime the changed trailer unit number. But the guy failed to close my contract until Tuesday after I have dropped-returned trailer on Sunday.PURNA A.
El cliente no dejó un comentario.Victoria S.
El cliente no dejó un comentario.brenda D.
El cliente no dejó un comentario.DANIEL D.
El cliente no dejó un comentario.DANIELR H.
El cliente no dejó un comentario.Emily S.
El cliente no dejó un comentario.PERRY M.
El cliente no dejó un comentario.Dean S.
El cliente no dejó un comentario.JAMIE R.
Drivers door wouldn't unlock from outside, key got stuck in passenger side door. A lot of damage on truck. Was told last minute my truck wasn't available abs had to drive an extra 30miles out of my way to pick up and drop off truck!Jean-Claude C.
Ensure cleaning/disinfecting completed before next customer. We had to wipe down seats, steering wheel, radio knobs and dash. Unlocking mechanism on outside driver side was not working. Had to unlock passenger side to get in.G C.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.Ranbir S.
El cliente no dejó un comentario.Mohamed M.
El cliente no dejó un comentario.REDA AMINE C.
No issues. At the last minute my son needed a truck and all went smoothly. Person at the pickup was wonderfulJoshua M.
Make sure the trailer is clean and ready when a scheduled rental is made!!!ALAIN L.
El cliente no dejó un comentario.Kristofer Matthe T.
It is not about the man at the location - he was pleasant - but I couldn't understand that when I moved from Cornwall to Morrisburg on Nov 28th of last year...it cost me roughly $100. I moved back to Cornwall on March 8th (same distance) and was charged $272. It was something about the gas level he said. Why doesn't a company like UHAUL have their vehicles full on gas when the driver (my son) comes to pick up? I called head office and got attitude there with no understandable explanation again. Very disappointed.mathieu G.
El cliente no dejó un comentario.Jason L.
I think I may have been double charged $29.95 for the day rate. Can you review and correct if that is the case. GraciasMargaret A.
Everything went smoothly one thing you have created great internet automation but it takes a long time to process. But I am impressed with the automation indeed. Thanks for asking the feedback. Wishing you a merry Christmas and a happy New Year. Regards. FrancoisFrancois L.
truck was not clean, fuel cap was open. sticky inside the cab dirty truck had to wait almost an hour to get the truckDAVID M.
El cliente no dejó un comentario.AMYCHARLOTTE V.
El cliente no dejó un comentario.Don M.