I was told i was getting refunded in the morning the worker didn't leave a not for the guy the next morning to reimburse directly to my debit visa and didn't tell me its a 4-6 week wait for the rest of my deposit to come back which i didn't find out till i looked at my account wasn't in there and called the store asking why.Kaylin B.
Customer Reviews for Essex Home Hardware Building Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.john C.
fast and friendly service. Ethan and Leonard are great!WAYNE J R.
El cliente no dejó un comentario.John E.
I have had issues with U-Haul before and said I would never use them again but Lennard at Essex home hardware has made me rethink this. Due to his excellent customer service I will use U-Haul again but probably only from this location.Tammy P.
Super helpful and very nice.Judith H.
El cliente no dejó un comentario.Brian R.
Ethan was awesome very helpfull!ADAM R M.
El cliente no dejó un comentario.Cornelius K.
El cliente no dejó un comentario.HILDEGARD B.
Maybe in the future the truck can load and unload itself? :Dmike M.
El cliente no dejó un comentario.Linda W.
El cliente no dejó un comentario.Jeff S.
Top notch!Dale M.
El cliente no dejó un comentario.Jerome L.
Empty the truck that was full of garbage and water bottles. Make sure you have someone that knows what they are doing when serving a customer. Not blame the problems on uhauls computer program. Waited almost an hour for someone to figure out how to get me my refund. Very unprofessional and uneducated about your service.Robert T.
The truck share option said I wouldn't have to deal with anyone and although I met all the requirements online - I still had to go in the building and deal with an employee to get some print outs and the keys..Dylan W.
I had to pay for an extra day since April 10 was a holiday.BRYAN D.
For the job I was doing the equipment was perfectMark N.
This location was great if you deal directly with the employee at Home Hardware. Our experience with the uhaul website was awful. It took us over an hour to try to get the website to allow us access to our truck, we used the chat online for help, as well as calling the 1-800 number and no one was able to fix the problem. Very inconvenient to have to wait over an hour in our car on the day we are moving. Not once did anyone tell us that the employee in home hardware could verify our license for us.Donald G.
El cliente no dejó un comentario.John S.
Friendly service and fastCsaba B.
Faster computers for the employees.Derek L.
Maybe a free coffee....lolMICHAEL P.
Reserved a Uhaul from the Essex, ont Home Hardware. The kid helping me had no idea what to do. No idea how to input the information into the computer. No idea how to hook up the trailer. Thank goodness I have common sense and watched your videos. Then I told him I was going to drop it off at Walker rd location as it was close to my house he said no problem. I get to the Walker rd location and they have no idea what im talking about. Then I have to call the "18882272282" number to straighten everything out. The representative I talked to said "ok no problem go back inside and let them know everything is fine" I go back inside the kid working has no idea what im talking about. I have to call that number again and have the service agent talk the kid though how to enter the return at the Walker rd location. The customer service was worst I ever had. I'll never rent from Uhaul again.Chris M.
Have equipment at place where is ordered I have to drive 50 km to pick up trailerPawel P.
Once again Vic and staff very friendly, fast and helpful. Big koodoos to themJen W.
The size of the trailer says 6x12, when in fact it is only 6x10. As well there should identify the hitch can only receive up to a 2â€ ball. I had a 2 5/16â€ ball and would not fit. Thankfully they had a 2â€ ball and receiver to make it work. The staff was very helpful and excellent service!!!!!DAN S.
El cliente no dejó un comentario.Aaron G.
Try not ripping off your customers because of "moving" season. Prices are outrageous just because it's nice weather! Used the same size truck for the same move a couple months earlier and it was half the cost. Greedy mothers.darrel J.
El cliente no dejó un comentario.Goran D.
For starters, give me a 26' moving truck that doesnt already have about 120 blue moving blankets in the trailer and then not do anything about it. Also not useful at night time because the lights in the trailer were broken. Worst customer service from head office and ignorance at the store where rented. Never using this ungrateful company and their lowsey, dirty trucks again! Stay away!Alex G.
Uhaul needs to honour their verbal contract with their customer by sticking to the agreed upon pick-up and delivery locations. It is not fair to tell customers last minute that they need to drive much further to pick up and drop off their rental truck. You made an already busy and long day much more stressful. I could not be more disgusted by your call centre staff. They actually laughed at our problems. There was also a lot of drama when returning the vehicle ten minutes after the store closed (10 hours before it was due to be returned). I will never use U-Haul again, and I have shared this information with others. I couldn't be more disappointed in your policies and customer service. PS I found it hysterical that the sign you posted at the centre said â€œuhaul guarantees your vehicle when and where it was promised to you.â€ *We also had to wait 40 minutes to get it because only one computer was working at the site, and the customer who beat us by one minute's vehicle was parked behind ours and wouldn't attach to his vehicle. All in all - appalling service. We feel sorry for the Home Hardware workers who have to face YOUR disgruntled customers. Shame on you.jessica D.
El cliente no dejó un comentario.Bryan D.
Thx always there when I need oneTim O.
the staff at Home Hardware are wonderful and helpful. The trailer however was filled with dirt, grease and wood shavings. We only had a sheet of dry wall to lay on the bottom of the trailer to protect our mattresses from being ruined from the grime in this unit.Tricia W.
the past 3 times i rented from here it took almost an hour to compleate the paper work. the u-hall computer was very slow and we needed to start the process several times. im not impressed.philip T.
Great service. They even allowed us to vent about our horrible experience.SPENCER S.
I did my check in online to save time (it was confirmed), but when I picked up the trailer none of the information was saved. I had to go through the entire process again.Kevin S.
a easy and comfortable processrod M.
Trailer was not road ready. The lights were not working. It took me over an hour to travel to another uhaul location to get new wiring so that I could be safe and legal to drive. The personal there did not offer to assist me during the original pick up.David G.
El cliente no dejó un comentario.Peggy O.
El cliente no dejó un comentario.Pamela H.
Improve the checkout process takes way too long. It took 25 minutes to get a 6 x 12 trailer.WAYNE C.
Make sure returned eguiptment is clean and maintainedwilliam M.
Computer is way too slow.doug G.
Love U- Haul use you guys a lot â€¦ Thanks For Being There when I Need You !Lloyd L.
I found 74.00 expensive for one hour use of a uhaul truck.barbara C.
El cliente no dejó un comentario.Greg C.
Had problem trying to reserve truck online. Wish it was more user friendly.Shelley M.
El cliente no dejó un comentario.Stephen D.
Would be nice to have a live person to interact with rather than a drop box.roger R.
Our contact Leonard did an exceptional job seeing to our last minute needs. We were very happy with the service and will definitely go back again.Paul D.
truck was given to us with a mechanical issue and there was no truck available to switch it out. We were not able to drive it safely so could only use it to store product. Hence why the mileage charge on this contract was so low.ESSEX HOME F.
This was a VERY different experience from my pick up. The staff were quick and efficient- they were attentive and explained everything fully. It was a bust store, yet they still took to time to be sure everything was completed correctly.james P.
El cliente no dejó un comentario.amanda D.
El cliente no dejó un comentario.DALE D.
El cliente no dejó un comentario.Roland P.
El cliente no dejó un comentario.Sam C.
El cliente no dejó un comentario.Ryan A.
El cliente no dejó un comentario.Shelley E.
El cliente no dejó un comentario.jennifer E.
Put jack stands on trailers that need someone to stand on back while another person lifts the tongue. I am 6 ft and 220 lbs and could not lift it my self. If you don't know which trailer it is please call me. Kevin Dresser 519-977-4416KEVIN D.
El cliente no dejó un comentario.Hugh C.
El cliente no dejó un comentario.Peter S.
El cliente no dejó un comentario.Robyne M.
The computers were not working and waited a long time to get vehicle that i had booked a week in advance, I had asked for packing pads and there were none in the truck when we finally got it.Patricia M.
El cliente no dejó un comentario.Manjinder B.
Maybe when the gas tank has extra gas, a decent amount extra $50 ish, maybe not charge for the extra day I had the truck. Maybe see how many trucks I have rented that day and keeping one truck an extra day shouldn't be a big deal. STOP Nickle and Dimeing customers to death. There are other truck rental companies out there. Head office needs to understand this. Loyalty to loyal customers!!!! After all this is an age of social media.JOE M.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.FERN W.
El cliente no dejó un comentario.Dave T.
El cliente no dejó un comentario.lois D.
El cliente no dejó un comentario.Merle K.
Service was very good. It would help to provide the employees with a lifter for the heavy hitches! We had a 6x12 uhaul and it took two employees to lift the trailer from the vehicle!!Robert K.
Provide more customer service reps with access to the u-haul online booking system. At the time of my pick up the customer service rep that assisted me had to do everything by phone because the regular reps were unavailable.rickie C.
Had fast food garbage in cab of truck. Back of truck was filthy.sean N.
YOU can make sure all vehicles are fluids and maintains are done to all u haul vehicles before going out to each customer....i was not impressed......Customer safety should be priority!!!Tammy M.
El cliente no dejó un comentario.BERNIE M.
El cliente no dejó un comentario.Emile C.
El cliente no dejó un comentario.Jeanne L.
El cliente no dejó un comentario.Marian S.
I ordered a trailer for the closest location the reserve sent me much further away so I went to the closest and booked it myselfNATHAN D.
El cliente no dejó un comentario.Lyne B.
2nd time picking up a truck Was told it had to go back full First time i picked it up it had less than half a tank but was returned with a full tank as instructed . Told they would make it up to me next time . @nd time picked up less than 1/4 tank and returned with half tank . Again how is anyone suppose to gauge how much they will use or have left . Only 30 dollars given as credit from first time . Not near enough for fuel put in . Told this time just put in where it was when you picked it up . Yea rightGORD S.
Trailer had some mud and dirt on the floor. I had to wash it out before using itRICK B.
El cliente no dejó un comentario.Shelley B.
El cliente no dejó un comentario.scott M.
El cliente no dejó un comentario.Roger H.
My Uhual trailer pickup location got changed with no notice what so ever. No Telephone call, no email, no text message.Trailer I picked up was not clean nor swept out. The roll up door kept catching when trying to roll it up. Had to fiddle with the door for 5 mins before it would open. None of this is the Fault of the Home Hardware location. Employees there were a pleasure to deal with.Scott S.
The dealer was great but I feel you overcharge for the trailer when it is dropped at a different location other than the one it is picked up at.DAN S.
El cliente no dejó un comentario.SHEILA B.
El cliente no dejó un comentario.Eleanore D.
Once again, getting my U-HAUL at Home Hardware in Essex went off without a hitch, so to speak. Lennard took care of my needs in an expediant and efficiant manner. No issues what-so-ever. RickRick B.
El cliente no dejó un comentario.Janice D.
The air conditioner didn't work, just blew out hot air and it was at least 90F and humid out.Yvonne C.
Staff was not very friendly at first and not very helpful.JOHN M.
Was very very slow there, not because of being busy just very slow. Truck AC failed and broke down and had to be towed.JOHN M.