Comentarios del cliente para Essex Home Hardware Building Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Essex Home Hardware Building Center

Grado total:

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Alex G. en

Grado:

For starters, give me a 26' moving truck that doesnt already have about 120 blue moving blankets in the trailer and then not do anything about it. Also not useful at night time because the lights in the trailer were broken. Worst customer service from head office and ignorance at the store where rented. Never using this ungrateful company and their lowsey, dirty trucks again! Stay away!

jessica d. en

Grado:

Uhaul needs to honour their verbal contract with their customer by sticking to the agreed upon pick-up and delivery locations. It is not fair to tell customers last minute that they need to drive much further to pick up and drop off their rental truck. You made an already busy and long day much more stressful. I could not be more disgusted by your call centre staff. They actually laughed at our problems. There was also a lot of drama when returning the vehicle ten minutes after the store closed (10 hours before it was due to be returned). I will never use U-Haul again, and I have shared this information with others. I couldn’t be more disappointed in your policies and customer service. PS I found it hysterical that the sign you posted at the centre said “uhaul guarantees your vehicle when and where it was promised to you.” *We also had to wait 40 minutes to get it because only one computer was working at the site, and the customer who beat us by one minute’s vehicle was parked behind ours and wouldn’t attach to his vehicle. All in all - appalling service. We feel sorry for the Home Hardware workers who have to face YOUR disgruntled customers. Shame on you.

Bryan D. en

Grado:

El cliente no dejó un comentario.

Tim O. en

Grado:

Thx always there when I need one

Tricia W. en

Grado:

the staff at Home Hardware are wonderful and helpful. The trailer however was filled with dirt, grease and wood shavings. We only had a sheet of dry wall to lay on the bottom of the trailer to protect our mattresses from being ruined from the grime in this unit.

philip t. en

Grado:

the past 3 times i rented from here it took almost an hour to compleate the paper work. the u-hall computer was very slow and we needed to start the process several times. im not impressed.

SPENCER S. en

Grado:

Great service. They even allowed us to vent about our horrible experience.

Kevin S. en

Grado:

I did my check in online to save time (it was confirmed), but when I picked up the trailer none of the information was saved. I had to go through the entire process again.

rod m. en

Grado:

a easy and comfortable process

David G. en

Grado:

Trailer was not road ready. The lights were not working. It took me over an hour to travel to another uhaul location to get new wiring so that I could be safe and legal to drive. The personal there did not offer to assist me during the original pick up.

Peggy O. en

Grado:

El cliente no dejó un comentario.

Pamela H. en

Grado:

El cliente no dejó un comentario.

WAYNE C. en

Grado:

Improve the checkout process takes way too long. It took 25 minutes to get a 6 x 12 trailer.

william m. en

Grado:

Make sure returned eguiptment is clean and maintained

doug g. en

Grado:

Computer is way too slow.

Lloyd L. en

Grado:

Love U- Haul use you guys a lot … Thanks For Being There when I Need You !

barbara c. en

Grado:

I found 74.00 expensive for one hour use of a uhaul truck.

Greg C. en

Grado:

El cliente no dejó un comentario.

Shelley M. en

Grado:

Had problem trying to reserve truck online. Wish it was more user friendly.

Stephen D. en

Grado:

El cliente no dejó un comentario.

roger r. en

Grado:

Would be nice to have a live person to interact with rather than a drop box.

Paul D. en

Grado:

Our contact Leonard did an exceptional job seeing to our last minute needs. We were very happy with the service and will definitely go back again.

ESSEX HOME F. en

Grado:

truck was given to us with a mechanical issue and there was no truck available to switch it out. We were not able to drive it safely so could only use it to store product. Hence why the mileage charge on this contract was so low.

james p. en

Grado:

This was a VERY different experience from my pick up. The staff were quick and efficient- they were attentive and explained everything fully. It was a bust store, yet they still took to time to be sure everything was completed correctly.

amanda d. en

Grado:

El cliente no dejó un comentario.

DALE D. en

Grado:

El cliente no dejó un comentario.

Roland P. en

Grado:

El cliente no dejó un comentario.

Sam C. en

Grado:

El cliente no dejó un comentario.

Ryan A. en

Grado:

El cliente no dejó un comentario.

Shelley e. en

Grado:

El cliente no dejó un comentario.