Comentarios del cliente para Esplanade Valero

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Esplanade Valero

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

DAVID V. P. en

Grado:

El cliente no dejó un comentario.

Jerry M. en

Grado:

Do not have a pickup or drop off there.

Dustin G. en

Grado:

El cliente no dejó un comentario.

Sylvia G. en

Grado:

Truck and trailer was reserved at this location, but only the truck was there . We had to go to a different location, which we did . We waited almost 2 hours cause the personnel was having trouble processing the reservation only to learn the trailer they had wasn’t the I reserved . I then called to file a claim and was told a manager would get back to me and that never happened. Very bad customer service.

LESSLI B. en

Grado:

El cliente no dejó un comentario.

GERARDO C. en

Grado:

Truck was dirty inside/outside. I was not able to aprove photos from company before picking up the truck. (Smartphone pick up) I had to record video photos myself just in case. Returned the truck in store the same day. Attendant at Valero not helpful at all. Next time will make everything in person. That’s the way you make sure everything is as promised.

TIMOTHY P. en

Grado:

Customer service is non existent... showed up for my trailer and they kept helping customers that came in after me first for gas and store purchases... waited a half hour to do paperwork... once done they pointed out the door to where my trailer was... I asked if they were going to hook it up and he said no... I said usually they hook me up at other U-Haul and checknthat all lights were working... he just shrugged his shoulders... I rented for 24hrs but returned the same day... the next morning they called my phone and when I answered they had no greeting... the woman just said... “ you rented a trailer and you are very late returning” I told her I returned it yesterday and she said let me check and hung up... I will never rent from this location again and neither should anyone else... just horrible gives U-Haul a bad name...

Fred K. en

Grado:

I haul sign could be clearer and address. The drop off was quick and friendly.

SIMONE W. en

Grado:

El cliente no dejó un comentario.

Jonathan D. en

Grado:

El cliente no dejó un comentario.

myrna G. en

Grado:

El cliente no dejó un comentario.

Norman L. en

Grado:

This drop off location was very convenient. I was able to fill the gas tank and drop off the truck at the same site.

Lucky V. en

Grado:

El cliente no dejó un comentario.

troy L. en

Grado:

El cliente no dejó un comentario.

Cynthia P. en

Grado:

Have better communication/information sharing (Especially if there will be a shift change in personnel) between the customer representatives at this location. So all parties are informed about details of a rental contract.

Teri W. en

Grado:

El cliente no dejó un comentario.

Lexi K. en

Grado:

I was overcharged on miles by at least 15 extra miles. Seeing as I had to drive all over town to secure a vehicle I should have gotten when I reserved it at 10 Am and received it at 3 PM (5 hours late), I would have expected the best service possible and a discount on my vehicle. I received neither.

Trenton M. en

Grado:

The gas was below 7/8 and they didnt even really understand what I was saying. There was trash in the uhaul too.

Sarah V. en

Grado:

When I rented the 15’ truck to load my 2 bedroom apartment the ramp was broke and would not pull out.

perry L. en

Grado:

The folks were friendly and courteous. They answered all my questions and explained everything very well.

Daniel N. en

Grado:

El cliente no dejó un comentario.

Daniel R. en

Grado:

El cliente no dejó un comentario.

Bill A. en

Grado:

Rented from the good location in Chico, CA but then was directed to pick up the truck a a junk hole location. Personal were inept and unwilling to help. Had to wait 45 minutes for the owner to return and she was never called to tell her she had customers waiting. I had an appointment and confirmed it with the owner. One couple canceled and went down the street to Buget rental. This pick up location needs to be fired!

OAKLEY M. en

Grado:

Lady when picked up, was funny, engaging , very pretty!! As was the young girl with her. We would use ahain. Thank you!

Jack J. en

Grado:

The check in process was very difficult. The person doing the paperwork had to call to get help. It took almost 30 minutes to complete. Then there was no orientation to the equipment. I will not use this location again. However the person handling the check in was nice.

Jeremy C. en

Grado:

El cliente no dejó un comentario.

Cyndi L. en

Grado:

El cliente no dejó un comentario.

Alison C. en

Grado:

We received no assistance when we returned the trailer. We had to unhitch it in a very poorly lit parking lot. The man “helping us” was very hard to understand. The only positive was that we were able to return the trailer at night.

Eduardo H. en

Grado:

El cliente no dejó un comentario.

JULIE C. en

Grado:

As i have discussed with ur regional office. My quote...per john after business hrs.. went from 560 to 725 when i attempted to rent the truck. Luckily Deidre was able to assist. I pd for them to connect my vehicle by josway. This young man is completely inexperienced and ultimately the strap fell off while in route. I contacted them immediately as i dis not want another customer to experience the same. Serious risk. Upon my arrival...i realised that murrieta branch...josway...had input the wrong drop off spot. I contacted uhaul to change to the one i had requested and i was on the phone for 40 min trying to change unril i spoke with Rachel?...who assisted me in under 2 min. Now upon arrival to have corrected drop spot to remove the tow hitch...(regional office was on the phone at this time and over heard this entire conversation) i was told he did NOT know how to do it...this was outside while i was waiting for paperwork because the female at this location could not process returning just the hitch...20 mins later...i removed the hitch myself and in the process injured my right hand and 2 knuckles. In pain and infuriated...the female exits to the outside with my paperwork and i leave with just the truck as i had to continue to move. I did return the truck today and again was not able to get my concluding paperwork as bob or bill could not figure out how to do so. I left with a hand written note stating the truck...mileage...fuel etc was in tact and i am currently awaiting my closing paperwork via email. Moving is very stressful but this experience was hands down appalling and refuse to ever rent from uhaul again. If u have any further questions regarding this experience...pls call me

Eileen V. en

Grado:

El cliente no dejó un comentario.