Have the actual person who rents out the truck at the facility, rather than have his nephew (a very nice young man though) at the facility to face time with him. Not an efficient way to do a transaction. Keep the tuck locked so individuals seeking shelter do not set up camp. The truck did get washed out, but then it was soaking wet inside. Had to do a lot of mopping before we could load.Mary D.
Customer Reviews for Esplanade Valero
(U-Haul Neighborhood Dealer)
Chico, CA 95926
Servicios en esta ubicación:
- Lunes12 p. m. - 6 p. m.
- Wed–Sat12 p. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I asked the owner and other staff about how to checkout the U-haul I reserved. The owner told me I had to do it on the app. There was absolutely nothing to do on there. After wasting time thinking I did something wrong I went up to the owner and said I wasn't sure what to do. He then provided me the key and paperwork to sign. He also added a safe move charge to my reservation that I did not have on there and that I did not notice or approve of. My big suggestion is, if it is known that the owner has to be the one to check out reservations then he shouldn't lead people walking around his lot confused, not to mention adding extra services on the bill without the customers consent.Clark W.
El cliente no dejó un comentario.Katie B.
It was supposed to be cheaper than $100 to rent. Only went a few miles with the U-Haul so and put gas back in and it still shows I had to pay $100 for rentalTina T.
Need better pick up and drop off hoursRicardo C.
Really? The place is a dump.Damon C.
I had already checked in online but when I got there they had to call someone and the person n the phone started yelling at me that if I didn't give him the name and number of my emergency contact I could go somewhere else. The guy behind the counter made a sexist comment about needing a husband or a son for that contact. I just wanted to get out of there I felt unsafe and offended. When I got in the truck it only had 1/4 tank of gas. This is not a typical uhaul experience .Sarah T.
The truck was nasty dirty and there was no gas in it. Garbage and smoking ash was in the door on the dashboard and the floorboard and they gad light was on. I reserved it for 10am and was going to use the app to check in. The location did not open till noon and when I tried to use the app I got a message saying I had to wait till noon when they opened. Turned out the guy who handed me the key was there the first time at 10am. I have never had a worst experience and I've used uhaul over 7times in my adult life.Erin T.
Brittney the Uhaul rep that helped me in Chico, ca. Is AWESOME!Jamie K.
The employee at the gas station didn't know what to do. Handed me keys to the garage to get my own dolly from out of it. Handed me the phone when the dispatch called him to let him know I was good to go. Overall took 40 minutes to get the truck.Laura C.
Mark the drop off parking location very clearly with a sign perhapsMartin S.
Nice goodAbdul H.
very little signage that this gas station and car wash/convenient store was a uhaul facility. no trucks or vans no uhaul sign that was noticeable from the street, this address was not noticeable from the street. I was told to move the truck off to the side and write down the mileage. Have a sign saying park here and take note of the mileage. walk in drop off keys and mileage and out. done in 30 seconds.Richard K.
Had issues with pick up. Gentlemen had difficulty communicating in English. Did not do anything but hand me keys. I had to call a number to get checked out, after many issues I was charged twice.Apolonia G.
El cliente no dejó un comentario.Samuel S.
Area looked odd for a Uhaul drop off but found our way eventually.Isaac R.
Very friendly and excellent customer service 👍!!!!Jatinder S.
reservation was changed to this location which didnt open until after I wanted to pick up van. So Uhaul changed it to a 24/7 mobile pick up. However for some reason I couldnt use the mobile pick up, kept telling me I had to wait til 10am. The man at the gas station where pick up was, was of NO use. Had to call Uhaul, which took forever. Took me 30 min to finally get the vanCole C.
Uhaul had a board in the back indicating to me that it hadn't been cleaned out or even checked from last renter. I needed the truck an additional day, which was not a problem. When I returned the truck, I was not even greeted by employee. I was charged for 3 days. I am only responsible for 2. Called Uhaul and spoke with Dennis. He was extremely helpful and is going to see what can be done.Diane B.
El cliente no dejó un comentario.Michael L.
Truck had low tire pressure and ended up getting a flat. Wait was incredibly slow to pick up. Starting mileage was not correct.Gabriel F.
the gentleman who gave us the keys was very, very careful. we had to get the U haul operator on the line to confirm our reservation and even then he insisted that she text the key number to my phone before he would release the vehicle to us. We had all of the paperwork . Just seemed a bit over the top in terms of being careful.Brian M.
El cliente no dejó un comentario.Jonathan G.
El cliente no dejó un comentario.Julie L.
El cliente no dejó un comentario.STEPHANIE C.
Maybe send a link for the pre-check in tasks that need to be completed that can be done at home. That would have saved me more time.Matthew M.
Everything is good.SAYED A.
I was charged a $100 deposit and was told I'd get it back I brought the truck back the same way I got it with the same amount of gas in it I was told I wouldn't be charged for the things that were wrong because they were wrong when I needed the truck I'm only getting $28 back out of my $100 deposit. Even though I brought the truck back with the same amount of gas that was in it when I picked it up for some reason unknown to myself I'm being charged for the gas even though the thing is signed literally said I agree to bring the truck back with the same amount of fuel uhaul is trash period I'd actually recommend against ppl using itSUNSHINE D.
I returned the van and when I did I also put in $25 in fuel at their own gas station which brought the fuel gauge up past where I started and they still charged me a convenience fuel fee $12 (because they have a gas station) and $30 in fuel for the van and said the gauge was below 1/4 tank and at the end of the day I had only put 25 miles on the van!!!! Robbery!!!!!Amy T.
Vehicle was rented to me with a broken door cable hanging inside of it. And guy who rented it to me added a dolly, furniture dolly and moving blankets to my bill without asking me or telling me he did so, when I brought it up he kept cutting me off saying â€œit's fine, call uhaulâ€Austin K.
This place was awesome and helpful 5*EVAN V.
El cliente no dejó un comentario.Jose R.
I was very happy with the service I received.LANDON A.
El cliente no dejó un comentario.SAID F.
Amazing service!sierra S.
They were quick in responding and very helpful and kind. It was the best U-Haul experience I have ever had.THOMAS K.
El cliente no dejó un comentario.Randy L.
El cliente no dejó un comentario.ROMULUS B.
Friendly and efficient. We were happy with our U-Haul experience today.Elizabeth A.
Very poor communication on the phone and in person.dainel H.
The worker didn't speak English. He only spoke 2 words, â€œid keyâ€ when asked for help. Then later on he called his â€œbossâ€ after being unhelpful. His â€œbossâ€ walked me through the process of picking up the truck.Ge L.
This was the worse experience ever, at pick up location in Chico ca person in that was there has no idea what to do , was asking me for a key code. (All I had was a confirmation code) as soon as I leave the truck had half a tank of gas (I have pictures to prove it) As I'm having a very busy day on moving with a 10 hour drive to hemet ca I get a text that my order has been canceled around 2 hours to my destination. I then proceeded to call your offices and was transferred to multiple CSR's that said could not help me. I then felt very worried of liability in case of an accident I would be held liable or felt like there is no record of me taking a vehicle that is not mine. CSR Alexa was extremely rude and would tell me â€œnoâ€ when asked to speak to a manager. After 3 hours of consistently calling I finally got to a Schedule manager after arriving to my destination. I feel someone should call me at least with an apology or some kind of discount for this nightmare of service. Today I got a charge for 25$ for gas when I turned the truck back with more gas than I was given from the get go. I appreciate a call from leadership about this.Mark V.
The truck was clean and in good condition. I rented 12 blankets and they were very dirty, torn, and had holes. I asked the attendant for clean blankets and he said they didn't have any. With COVID this is a problem...also as a point of general hygiene this is a problem.Sonja S.
Rashmi was wonderful! She was so helpful and friendly. Made the return experience very pleasant.Jacqualin R.
El cliente no dejó un comentario.Maxwell S.
El cliente no dejó un comentario.Christopher C.
Instructions for pickup were a little confusing, but otherwise ok.Caylen H.
Great service!PATTI F.
The truck was very dirty on the outside and in the back. I had to wash the windows just so I could see out it.Cindy W.
He did not do a walk thru with us. Then charged a cleaning fee for the truck when we rented it dirty (previous renter spilled soda in cab). Then he took pictures of dirty napkins in truck when we did not return it that way either. He charged me for gas even after I filled up at his gas station and had receipt and out more in then when I received. He did not do a walk then when we returned either. Worst uhaul location ever.Katherine C.
The pick up location was run down and wasn't an actual u-haul location. The attendee was rude and the overall process took 30min even though I was told by the attendee to download the app and do the check in process online to speed time, it didn't seem to help. The blankets were also dirty. It was a bad experience overall. Hire help to properly fulfill service at the pick up location. The person in charge was clearly not in the mood for this.NATHALIE C.
Quick check in and out. Great and efficient staff!Patricia P.
El cliente no dejó un comentario.JOSE T.
El cliente no dejó un comentario.ABDUL A.
Everything was great except for the newspapers in the Uhaul.Selena R.
Air conditioner didn't work well. Truck was dirty when we rented it. Then they charged me a cleaning fee. Tried to get me to clean it there. Woman was not very nice.JEANNIE W.
After filling up the U-Haul to return I spent more than a half an hour going up and down the street trying to find the location. The addresses were not well marked. No sign indicating that U-Hauls were rented at this location. When I called to get directions the gentleman did not speak clear English and could not elaborate on the location. When I return the truck he did not know how to close the transaction. He wanted me to text his boss. He was not clear in his direction and expectations of how the transactions should go. I had to go in and out of the store four times. After this move I was very ill I swept out the van and cleaned it cab and back. And then I got an invoice stating that I was charged fees. I returned the U-Haul cleaner than I received it.SHELBY C.
found full Mike's Hard Cider bottle wedged under gas peddle. Man at rental place more than apathetic-rude. Cosider pulling franchise.Stephen B.
El cliente no dejó un comentario.ROBERTO B.
It was a sunny day, so I didn't think to check the windshield wipers. The driver's side wiper was inoperable. I didn't encounter rain until the second day. Could have gotten a ticket for not having wiorking wipers. U-Haul should have checked all systems before putting a vehicle out on the lot for rental.Cameron B.
The dealer was very rude and condescending, when asking him questions, he answered me like I should have know the answer. I would not go to this place again, I will go to another U-haul facilityDEBORAH M.
Worst and most ghetto customer service EVER!!!! Truck had broken glass and dirty socks in it. Service was horrible, the guy working barely even knew what was going on. They made ME move multiple other uhaul trucks to get to the one that I rented. These people should not be allowed to rent uhauls. 3rd part gas station and I will never go back there. Even to get gas. Worst experience ever!!! Made moving even more stressful!!!!Brittani S.
Yuck. Customer service was awful. The truck was Filthy, needed maintenance, needed tires!! The guy was so rude.. omg. I've never had such a bad experience as this at a uhaul. YUCK!!!Katherine R.
The reservation lady was very helpful. The person checking out the truck to us was difficult to understand due to accent.toby R.
Man wasn't the most helpful and was kinda rudeBeverly W.
El cliente no dejó un comentario.CORKIE G.
El cliente no dejó un comentario.Randy H.
Clean Truck, quick check in/out. Can't complainChad B.
This remote location is not kept up to what my experience is with Uhaul; **they are not practicing COVID precautions as mandated for businesses in Butte County for the date of service.** After spending a long time on the phone with the Uhaul representative trying to guide me to find the lock box for the key, turns out this location did not have this feature and the key was with the gas station owner.Ruby K.
Be more clear about what I'm signing and have employees that understand what they are doing. I asked for NO INSURANCE OR EXTRAS in my reservation and then was charged for both.Austin L.
The uhual itself, was clean and ran fine. However, the first day on the road we had to pull over every 45 min and fix the strap on the tow dolly that holds the tires in place. One of the straps was fringed and was to short so it kept slipping off the tire. Eventually we ended up pulling over to a safe spot off the road and called in for roadside services. I was in a spot where my internet wouldn't load, so I had to call in and wait over 30 min for someone to answer my call. Then wait another 25min for the tow truck to come, which was frustersting! But it was very unsafe to continue down the road with the tire strap coming off... the tow truck brought an additional strap with him and added that on. He "okierigged" it on there and put it to where the D ring was at the top so if the road would have been pretty bouncy, it could have easily come up done. My husband looked it over and decided it would be fine for short hall, but he would fix it the next day... well, about an hour down the road I seen sparks flying from the trailer, so we pulled off into a parking lot and the S part on the chain connected to the trailer snapped and was dragging on the road. I called in again, and told the agent of the issue. He said he would call me back in 15 to 25min and update me of what the service time will be..... after waiting exactly 1 hour, I called in again, I let the lady know what was going on and she put me on hold to speak with the previous agent, who she then transfered me to. He informed me that he contacted 10 towing companies and none of them had the proper equipment needed and the nearest store was closed. He told us if we could safely drive to a near motel we'd be reimbursed for the night of the motel. I told him I wanted to speak to someone about being reimbursed some part of the cost of our uhual rental and he let me know i would need to speak to someone at the time of dropping off the uhual. He also let me know someone would call me between 6 and 8am to let me know when services would be, and that they'd have to wait for the store to open and it may be earlier, but he was unsure at that time. But that i would get a call 1 hour before the tow truck came. Which set us back, because we planned on driving further then we were able to,, and we planned on being up and back on the road by 5am!!! The next morning, I got a text to call when we were ready for services, so I called in as soon as i seen the text at 5:30am and requested the service be completed....... the gentleman we had help us this time was very quick in keeping us updated every step of the way! I believe his name was Doug. He ended up letting us know the tow truck would need to go into the city and pick up a new tow trailer for us and would bring it to us so it would be a few hours. It ended up being about 10:30am that it got to us. Then my husband had to unload our vehicle and reload it back on to the new tow trailer. When we dropped the uhual off I let them know of the troubles we had, and how I was told to speak to them about the partial refund for the troubles. The lady was very nice, and very helpful! She was sincere and felt bad for all the issues we had, she was able to help with the motel reimbursement, but was unable to help with any reimbursement for the issues, and she let me know I'd need to contact the location where we picked up the uhual. So I called them, and the guy barely spoke English and gave me the main uhual phone number to call. When I told them the issues the lady said she would submit a complaint and the location where we picked up the actual dolly, would contact me in a few days. It was a little frusterating to have all the issues we did, then to basically get the run around. If I do not hear back by Wednesday, I will be calling again.BRENTON W.
**BEWARE OF OVERCHARGING** Employee at the location was unable to provide any assistance, had to call for help from his boss. I was not given any paperwork at the time of truck pickup, but handed the key to the truck. Received online contract at the CONCLUSION of my rental which had inaccurate mileage. I was charged for 50 additional miles AND SAFEMOVE insurance which I declined when the reservation was set. Now I am unable to get any response from the location regarding the matter. *****If you rent from this location ensure you keep pictures and very tight records of truck condition/mileage/gas etc. they WILL OVERCHARGE YOU AND THEN IGNORE YOU*****SOPHIA B.
Great customer service! Very quick and efficientCristian C.
Nice man at the station, but he did not speak English and did not check the vehicle, mileage or gas level. He told me to take pictures . I also ordered an extra piece if equipment that I had to load myself. It would be good to complete everything online at this site. I used this location because it is close to my home. Check out went smoothly. Truck drove well and was clean.Patricia P.
The check in process took almost 15 minutes, this after I had already done an online check in. The cashier counter at a convenience store/gas station is not the most appealing place to conduct business. The man I interacted with at the location spoke very little English making communication difficult. I'm not really sure why I had to pick up the truck at this remote rental site when there was an actual UHaul facility just a short distance away. The truck was mostly clean with the exception of the cargo compartment. I had to sweep the compartment before loading belongings because there were wood shavings in the back of the truck.Joseph F.
El cliente no dejó un comentario.Michael G.
There was trash in the cab and a nasty looking stain of something sticky in the cup holder when I was given the truck. After quite a long wait processing my reservation, (even after I had already entered everything online) the fuel line was marked higher than it should have been at the start (marked at the 5/8th line when it was actually only 3/8ths full). I had to go in and ask the nice lady to help me out by verifying this, which took extra time I didn't have. I almost missed my storage unit closing time. When I returned, the gas pump there showed $2.99/ga but charged me for $3.99 with no warning. I was so short on time I didn't want to argue it but it felt like being intentionally ripped off - just like the gas level on the sheet. I returned the truck several hours early because I lost so much time during check-in that I was unable to load everything into the van before my storage unit closed. The man I returned the truck to in the evening did not speak well enough English to communicate with me verbally but he was kind as well and we got on with hand gestures. He did not wear his mask over his mouth and nose - most of the time it was around his neck. He coughed a loud, mucusy smokers' cough into the store without a mask on when we was right behind me walking out to go have a cigarette. The store is a disorganized mess where everything is shelved randomly. Very nice people but the service could have been much better. All in all I was able to rent the truck and get the largest items into the storage unit but it was more difficult than it should have been and I missed getting all my items. I will now have to rent a van to get the rest tomorrow and will rent from a different location.Mercedes M.
Unit was dirty, sticky, and smelled. I did not receive the hand truck, that I reserved. When I asked about it, I received just a blank stair. I originally reserved the unit from a different location, but received a call 48 hours before to pick up at this location. The unit performed perfectly, just as expected. Thank you U-Haul for offering a business needed by most Americans.Brian P.
It took a while to figure out the online truck return so I ended up going to the counter other than that everything was quick fast and easy for Our local moving day..The people at the Chico CA U-Haul were very nice. thank youPatricia B.
Only pick up hours change. Otherwise was o.kENRIQUE A.
I could not understand the man in the store. I had to talk to the wife over the telephone because â€œshe was the one that handled the paperworkâ€ When returning the trailer there was no place to park it. The man asked me to drive around the back of the building. I had to get the neighboring business to move a car because the trailer could not make the turn with the vehicles behind the building. Again the man asked me to drop the trailer in a place it would not fit. He started trying to direct me waving his hands in odd gestures (not normal signaling) asked me to again try to pull the trailer through another area where it was not possible for it to fit. Trick fit through fine but trailer was to wide and would have either hit another U-Haul truck or concrete stand for a car vacuum. I ended up just telling the man to take care of the trailer himself and dropped it in the parking lot.Jessica R.
The windows were very very dirty with bugs. Everything else was fine.Louise L.
Trying to shake me down for 1 napkin in the cup holder, 1 crumb of a French fry. Sending me a picture of the "Damage " there is normal wear and tear that comes with renting equipment, Are the u-haul proprietors tied in with a bonus program for higher fees charged?Virgil F.
The entire rental process was a cluster from beginning to end. The only part that went well was from after I picked up the truck to the moment I drove into the parking lot at the return location. Both locations and the one I never went to were unorganized and poorly run.Paul R.
El cliente no dejó un comentario.Raoul C.
El cliente no dejó un comentario.Lawrence D.
El cliente no dejó un comentario.Delia H.
The owner of the business was not present and the gas/store attendant could not help me. I had to wait 30 minutes for the owner(s) to arrive. When they arrived they proceeded to tell me that I received an email with a key number and that I should have just taken the key from the counter. I let them know that I pre-paid, but did not do a mobile check in; therefore I did not receive an email with a key number. They had me take the truck without any paperwork, miles, fuel level, or vehicle inspection. I took pictures of everything becuase I was leary. It was a very upsetting experience and delayed the move out time for my daughter. One staff member, Manuel, tried to assist me to the best of his ability and was very kind.Michele M.
El cliente no dejó un comentario.NAOMI B.
This establishment was horrible. The clerk double charged me. We drove the truck 7 miles total and they charged us for cleaning. The man was rude and did not give any verification/reciept etc. This store should not bemused by UHaul as a service.Sara H.
This was worse experience Of renting a U-Haul which I thought would be great since it was very convenient and close to where I live. But it was not convenient in the least. I went to this vendor three times same day, and finally I got to rent a U-Haul the worker was not friendly or considerate of my time and long time waiting.... I will not rent from this uhaul vendor again nor will I recommend this vendor. I will rent elsewhere...Aurora N.
El cliente no dejó un comentario.justin L.
Trailer was great and very easy in and out process.Darin J.
El cliente no dejó un comentario.Raymond Q.
I rented a 6x12 trailer and I told the lady we would pick up between 3 pm and 5 pm. When we arrived at 4:45 I was told that it was given to someone else. We were given an excuse that since we didn't pick it up by 4 pm they take it away. The manager stated that someone didn't see the note that we would pick up around 5 pm. Anyway I'm not a happy customer and I'm sure you could care less.David B.
Rented from a Valero gas station, the employees were very nice but not very helpful. After all the paperwork was done they sent me out the door with no help finding the trailer. When I clarified which one, I asked multiple times for them to move the uhaul truck which was parked in front of the trailer tongue. The trailer tongue was set on the ground and I had to ask multiple times help lifting it because I wasn't trying to get hurt before a weekend of moving. Cargo trailer wreaked of either skunk or cannabis but because of the season I assumed cannabis. This made the household goods that were transported also smell.Dane P.
Everything went very smoothly. We especially appreciated the mobile check in and drop off. It made the entire process so much easier. The only thing that we noticed was that remnants of food were on and around the cup holder area as well as a bottle cap. Other than that, the truck was clean and in good working order.Oscar H.
Made reservation for one way - was charged extra because the rental location agent changed the order to an "in town" rate/order. The reservation was clearly made for one -way - check everything - cost me a wasted extra $150.00Ron S.
El cliente no dejó un comentario.kenneth bruce H.
I used the vehicle for approximately 40 miles and they charged me for aver 7 gallons of gas- what the heck - do the math-thorsten T.
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