Customer Reviews for Escondido Rentals & Mini Storage
(U-Haul Neighborhood Dealer)

2,094 reviews

120 E Lincoln Av Unit B   Escondido, CA 92025
(Lincoln Rd and Broadway, Shares parking lot with Dominos and 7 Eleven gas station)

(760) 705-9580

Office Hours

  • Mon-Thur: 7 am–3 pm
  • Fri-Sat: 7 am–5 pm
  • Sun: 8 am–2 pm

Services at this Location:

Contact Us

(760) 705-9580

120 E Lincoln Av Unit B
Escondido, CA 92025
(Lincoln Rd and Broadway, Shares parking lot with Dominos and 7 Eleven gas station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–3 pm
  • Fri-Sat: 7 am–5 pm
  • Sun: 8 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Clerk was very helpful and knowledgeable.....

Michael W. 
Rating:
5.0

Excellent customer service.

Steven L. 
Rating:
1.0

Clean the vehicle Change the windshield wipers Fix the oil leaks Fix the doors Get an employee that stays at the office instead of an employee who goes to 7-11 for 3 hours.

steve C. 
Rating:
5.0

I forgot the young gentleman's name that was helping me at my local U-Haul on East Lincoln avenue, Escondido. Very helpful and very respectful. The best experience I've had at any rental yard by far.

Paul N. 
Rating:
3.0

Customer service is great here! The man working here is super nice and helpful, but the location is a little sketchy, although conveniently located near the 78 freeway. I recommend maybe getting security here, brighter parking lot lights, and a fence around the parking lot for your own sake.

Alexandra D. 
Rating:
5.0

excellent customer service

Kim S. 
Rating:
5.0

everything is good

Herbert P. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Marcus A. 
Rating:
5.0

Not much, I like this location. Quick,efficient,and you have a good employee

Steven L. 
Rating:
5.0

Great experience by the staff. Avoid the app at app costs! I waited 40 min for the app to approve me, but the staff did it in under 3 minutes!

Tariq A. 
Rating:
3.0

The truck was firty inside and out i asked for 75 miles for my day trip but was only alled 47 miles got charged 37 dollers extra for milage

Derek C. 
Rating:
2.0

It was close to the freeway which is nice but the homeless folks in the back were a bit uncomfortable. Also location was trashy.

James T. 
Rating:
5.0

Fast & easy!

Ellen R. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Raiford H. 
Rating:
4.0

Customer did not leave a comment.

Tracey C. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
1.0

As seen in the pictures when picking up the rental, this was not a good experience. When I arrived to pick up the rental, the truck was open from both the driver side and the back. The gas cap was also open which leads me to assume gas was possibly siphoned before I arrived. I had also requested furniture pads and an appliance dolly. Neither were in the truck which was an inconvenience when moving. I also expect a refund for the dolly and furniture pads since I didn't recieve any and I was still charged for them.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

Customer did not leave a comment.

Leopold C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

No improvement necessary, everything was great! The gentleman that took care of my rental was kind, courteous, and very helpful!

Paula P. 
Rating:
1.0

I understand your business model is based on speculation, but I really didn't appreciate the stress that came with being canceled on twice! I had to switch moving days to pick up at a different location, and my movers were running late because of the change. I will NEVER use Uhaul again because of the stress, and extra money that I had to spend because of the mandatory cancellations.

Eric M. 
Rating:
5.0

I had a great experience at this location and have used it many times. They always have what I need when I need it.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

marcello L. 
Rating:
1.0

The person at this location have issue and have bad behavior he try to attack me me when I was returning the truck and I have a recording video from this person

Ahmad A. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

The guy in the store on West Lincoln in Escondido was a bug help and great attitude 👍

Frank T. 
Rating:
5.0

Actually, it was a near perfect experience. The gentleman who took care of me was courteous, funny, and very professional. The office even had decorations for Christmas - I was pleased to see that someone cares!!!

Randy K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

Probably the worst U-Haul experience I've had. The truck's battery died after an hour or two for leaving the hazard lights on. Waited over an hour just to get road side assistance out to our place to get a jump.

Ronald Jay P. 
Rating:
4.0

U Haul changed my drop-off location from Ramco in Ramona, CA to this location in Escondido. I am very upset I had to drive 2 hrs round trip yesterday, on a holiday, to drop off the trailer. I will never use U haul again if I can help it. Customer service didn't give a crap and was rude about the change.

Jesse S. 
Rating:
4.0

Customer did not leave a comment.

MaryLou N. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

I reserved moving pads and a dolly and there were no moving pads on-site. This was very frustrating since my reservation had been confirmed.

Nicole B. 
Rating:
3.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

cameron P. 
Rating:
5.0

Very good service from the young man in the office. I'm sorry I can't remember his name. He was such a help in getting the trailer hooked up. He recognized that we were an older couple ad he helped without any problems and with a great smile on his face. The trailer was great, did all we needed. Thanks

Kathleen C. 
Rating:
4.0

Need more help there. Due to computer problem, the person in front of me had computer issues that took over 1/2 hour to correct. I waited and waited.

Guy U. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Friendly and no argument about the windshield wiper.

Sherri C. 
Rating:
3.0

This location provided a (24 hour) drop off option - which I totally appreciate! Due to some minor issues with my rental truck and the time spent trying to reach someone and back and forth text messages with U Haul - extended my already delay for the day. This location offered a (24 hour) drop off option. Location was easy to find, it was a busy weekend so if you have a larger truck (I had a 20') to park the lot after hours was limited. There was a parking space, the instructions via the drop off link sent to my cell phone was very explanatory and easy to follow. The location has a drop off box outside their door. They closed me out without any issues and sent me an confirmation email. Happy ending - I was able to drop off truck within minutes from my move location and this location offers drop off service. I will use this location again. Thank you.

debra M. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Nothing that I can see , everything seemed good to me,. Nice person at the office

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
3.0

The biggest issue we had was the limited time office was open. The return process using or cell phone to do so was a hassle.

EliZabeth J. 
Rating:
1.0

To whom it may concern, I am writing to express my dissatisfaction with the Uhaul services I received from my pick up September 30th until October 2, 2023. I rented a trailer along my Uhaul truck from Santa Maria, CA and dropped it off at Escondido location and I had a very poor experience with the pickup and drop-off process. First of all, the pickup service was very slow and unprofessional. I had to wait a long time to get the trailer, and when I finally got it, it was defective. The tire straps were defective and unsafe to drive with. I had to ask the staff to get me a new tire and a strap, and they did not seem to care about my situation. They did not apologize or offer any compensation for the delay and inconvenience. Secondly, the drop-off service was even worse. When I arrived at your location in San Diego, California, at 9:30 am, there was no one at the facility. I needed some help to detach the trailer from my vehicle since no one showed me how to do it at the pickup location. I called your customer service number and asked for assistance, but I had to wait for four hours for someone to come. This was unacceptable and frustrating. I wasted a lot of time and money waiting for your service. Moreover, I could not find anyone to hand over the keys to. I had to leave them in a drop box, hoping that they would not get lost or stolen. I am very disappointed and angry with the Uhaul services I received. I feel that I did not get the value for what I paid for. I request a partial refund for the inconvenience and trouble you caused me. Please respond to this complaint as soon as possible and let me know how you will resolve this issue. Sincerely, Kamal Bennacer

kamal B. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO F. 
Rating:
5.0

The customer service was top notch and Charles was great. Thank you.

Philip T. 
Rating:
5.0

Staff was friendly and helpful.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Freddie W. 
Rating:
5.0

It's was easy and quick. Great cust service.

Elias M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

The customer service was awesome, the staff made it easy , smooth and very professional

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Great customer service! The van i requested was clean and ready for use Thanks for everything

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Not much else, GREAT Customer Service.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

Darren T. 
Rating:
5.0

Jonathan was friendly and helpful and made the entire experience very easy.

Annette Y. 
Rating:
5.0

Helpful, prompt, friendly. Good variety of rental equipment.

JACKIE R. 
Rating:
4.0

Customer did not leave a comment.

Asa C. 
Rating:
5.0

Everything is wonderful and thank you !

Lela S. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Quick and fast and great customer service !

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

anna B. 
Rating:
5.0

Customer did not leave a comment.

Stuart K. 
Rating:
5.0

Andy was the best nice, personable, very professional hooked up trailer in a jiffy . Assured it was safe for travel and very informative.. Real asset to the company snd brand.

dan B. 
Rating:
5.0

When checking it/out over the website, it would take some time to fulfill the request (Scanning your ID/Truck). If the interface was more smoothly it would be great

Emanue M. 
Rating:
5.0

Customer did not leave a comment.

Monica L. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
4.0

Needs a security fence to keep out non-customer people as homelessness is out of control in the vicinity.

Joel J. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
4.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Anthony was great I would definitely go back to to that location.

miguel G. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Excellent customer service from Tony. Thank you.

Michael C. 
Rating:
4.0

Milage cost a little expensive but great service!

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
5.0

Great experience 👍

Kevin M. 
Rating:
5.0

Person helping me was awesome and really helpful

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
3.0

I was promised a $300 rebate if I turned the trailer in at a specific location, when I did turn it in, I was no longer eligible for the rebate, even though I was 2 days early?? The first trailer I was given was in deplorable condition, fortunately the lights didn't work and I was given a different one.

Gale P. 
Rating:
4.0

Customer did not leave a comment.

selena H. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Very straightforward. Had a very pleasant experience with the online rental. Good job!

Emmanuel S. 
Rating:
5.0

Customer did not leave a comment.

Israel F. 
Rating:
5.0

Customer did not leave a comment.

Alfonso D. 
Rating:
4.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

We had the pleasure of meeting Camille and then Jonathan. Both were professional and personal. If I didn't know better I would think their last names are U Haul. The world could use more people like them. William Andrew

William A. 
No reviews have been submitted for this location.

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