Dropped off the truck with the correct fuel amount and they charged me $25.00 extra for fuel plus a $20.00 after hours fee. Bullshit. I dropped the truck off three days early and less the miles allotted. Not happy with the additional $45 in charges!
Stephen T
Customer Reviews for Erics Cutting Edge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This owner (of the business) charged me a fuel charge adding that I returned it with less fuel. And charged me 5 gallons worth? Drove it 95 miles but put $20.00 and returned it. I wish I could add pictures. It was at same place as when I took it. How awful you need to nickel and dime your customers like this. How sad 20 bucks doesn't even get you 100 miles in a uhaul van. Never rent from 257 Bay Shore Rd in deer Park NY. He will rip you off even when I asked him to check the van. Scumbag city.
ANTHONY FEasy pick up and great service. Brand new vehicle very clean.
MARTINJ Hmaybe you can speed it up a little for return customers perhaps you can save the drivers' license photos or something
Paul GThe person checking in the truck was very rude
Deborah LTook the truck on a 24 hour - 1,200 mile trip and got charged $150 for 2 scratches on the side of truck that couldve been caused by numerous outside variables along the highway. Disgusted with the charge and how it was handled.
Michael IOvercharged truck was clean and charged me a cleaning fee. Received truck at 3/4 full and only drove truck 5 miles and charged for fuel.
Alexander QJohn was excellent and the truck rental was a great experience.
eduardo EGreat customer service!
DELLA GI have rented a $19.99 truck for 1 hour and 45minutes. They told me that next day I will receive via email my invoice. I ended up paying $178.25. The bad thing I did is not to check the receipt inmediately a checked it a week after. :(
JENNY QThey were very courtesy very reasonable with a price I would rent from them again
CHRISTOPHER SThe rental process went rather smoothly, from pick up to drop off of the vehicle. Not much else you can do to stream line the process.
rick gGreat drop off location. Nice and efficient people.
Sarah Safter stopping by to reserve the truck the day before. i thought i was all set. on the morning of pick up. it took over 1 to 1 1/2 hours to finish the paper work so i could get going. the attendant did not know what to do and had to call the boss, who had to walk him thru the whole thing again. the truck was sitting in the parking lot with snow and ice covering the windshield. they did not even have a scraper to remove the snow and ice to speed up my departure. other than that the truck was great. i asked if there was a discount for military veterans and they had no answer. i will still use you again. just hope it does not take as long. regards, mike
MICHAEL HNo room to park the vehicle upon return except to block customers at gas pumps.
margaret rCreate service
JOAN Hvery efficient and conveniently located
KEVIN M