The mobile check in app is sooooo slow and frustrating to use. Please improve
Nicholas S
Customer Reviews for Erickson Automotive Specialties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was not very helpful or friendly.. The van I rented was in fine condition.. It wasn't a 'bad' experience but it wasn't a good one.
Celeste SI had a one way rental and was issued an old truck, which I found out later that they issued the wrong vehicle. My return was stated to be in Ohio when I was traveling within California. Luckily it had made it the 180m without speed nor damage. The cleanliness was not on par, windows dirty and interior smelly. Not sure what you do to compensate but thought I would let you all know for future rentals. Best
Mike AEasy to use and friendly
BENJAMIN Lwent well --Cotter was very helpful!
Marlene FThe u haul telephone support is not easy to use. We were forwarded multiple times and then cut-off. Then we had to call back and start over getting passed around . It is not customer friendly.
FRANCIS MVery clean and well maintained vehicle. Friendly staff
Nycole BIt would be helpful to have a quick review of the lights, emergency brake etc. as the van I rented is quite different from my car 🙂
Jetti GGreat experience, owner was very helpful!
JERRY PNo wiper fluid and the exterior was filthy.
NICHOLAS SWhen we called to tell them we were going to drop off the UHaul, the employee seemed stressed and confused. He said their lot was full. When we told him we had made arrangements online to drop it off there, he said to go ahead and bring it. This worked out fine for us :), but what it tells me is that UHaul's online interface is not always communicating well with its locations. We chose this location because it gave us a discount to bring it there instead of bringing it to the one closer to our destination. If the center feels overwhelmed by the number of UHaul's, then the website should not be incentivizing customers to take it there for the sake of its associates at the individual locations. The location was shared with an autobody shop. There was not clear marking to tell me where to go. The only person qualified to help with Uhaul concerns was currently under a car working on ti. He was very helpful, and put aside his car work to help me. But it would be great if it was more clear what customers should do when they arrive there. The key drop was very convenient and I appreciated it!
Aaron KCustomer service was amazing
Damien MDrop off of the truck was quick, simple and after a long day of driving and unloading hassle free. Please thank both of these locations for making this such a pleasant trouble free experience.
David CBetter scheduling communication.
Bill HIt should open earlier.
Tim LThis location was unattended at the time I wanted to rent a cargo van. The app was very hard to navigate to check in and would not get a clear scan of the back of my drivers license. So I had to spend 40 minutes of my rental time on the phone with customer service rep. Then, to check the van back in, the app kicked me out during the photos of the van after rental and I had to again call a rep and spend another 30 minute’s closing out. To top it all off there was no “Orange key drop box” on the building for the keys and had to run the combination on the lock box where I picked up the key to leave and secure the key. Truly an abysmal experience, I don’t know how you stay in business. I will avoid using you again.
Orrin DThank you and I’ll use you again if I need a Uhaul
Cindy SPLEASE HAVE DONNIE GREENE CALL ME. 415-306-4656 I am disputing the charges. I was quoted $46.95 and I added Saferide for $15.00, I only drove 15 miles which would NOT BE 11GALLONS - NO WAY. The Fuel Surcharge of $30.00 should already be submitted as a credit. U-Haul needs to adjust the gallons charges. I DID NOT USE 11GALLONS. Repeat. I drove 15 miles which would be using approximately maybe 3 gallons max. I was completely overcharged for this rental. The truck had NO BRAKE LIGHTS and NO TURN SIGNALS - this was confirmed to me by other drivers honking at me when I would make a turn. I thought I was signaling. The brake lights not working were confirmed to me by a third party who was following me to our destination.
Annmarie KErickson automotive hates renting the Uhaul’s! They are clear about this. They give you the key and that’s it. I had to take video of the truck to ensure proof as no one checked me in or out. They key wouldn’t come out of the ignition but they closed early (with no notice -I rented that morning- tell me you are closing early)and I had to wait until someone pulled up to help me. The parking break was hard to reach and up inside dash.
Nancy SMy only issue is that the truck at pick only had 29miles worth of gas left so I had head directly to the gas station to load up. Apart from that I love this location great service
Paul LNo issues with either location, just the overall was really disappointing to not have a drop off location set when I picked up, have to call a hotline and sit on hold to even know where the trailer should be dropped and then be charged an additional day when I dropped off the trailer to a closed location on a holiday. ( Also lame that I am forced to fill out all the questions to leave feedback about the experience that I actually wish to share.)
Robyn HNo-one was there to accept the return during business hours.
Mark JWe were forced to go to a different location
JONATHAN MThe app is as close to perfect as you can get. Everything went extremely smooth, and as expected. Could not think of anything to add. The pick up location and people working there were very friendly as well.
James BNothing it was all good
cindy mPads ordered 6 weeks in advance. Not available at pickup. The location to no ownership of the problem, "I don't work for U-Haul." I admonished him and he called U-Hall and we had to drive around to find the pads. It was a terrible experience. You should not use this location - makes U-Haul look bad. Also, got an older truck with issues with the door sticking and not well maintained. That goodness it was an in town move. Can't imagine what I'd have done if I was driving cross country.
Douglas MThe employee was very courteous, nice and accommodating.
Joe REasy to pick up and drop off, and staff was very nice
Benjamin LThere must have been server issues because it took about five minutes to load each of the ~10 steps in the vehicle check-out process. It took about 45 minutes, and it was a terrible experience compared to, say, Zipcar, which is about as fast as if I owned the car.
Matt HThe guy at this place who checked me in did not go over anything with me. He handed me the keys and said it's over there.
Bryen MVery friendly!
Amber YGuy was nice.. pick up at nite was horrible, can’t see too dark better lighting, repaint key drop off box people there b4 me couldn’t see box
Lynette MSuper efficient and friendly. I loved the electronic contracts aspect.
Darren HEverything worked great for me.
gloria hI messed up the return process on my phone due to technical difficulties but the location received the equipment in a timely manner when they opened for business. I received a receipt without any extra charge. Thank you! This made moving my daughter less stressful.
Darren YThe employees were very helpful and courteous. Would recommend to anyone.
Ken MThe location was fine, but it was a self service contract. I am not very tech savvy, and it took me a while to get the code for the key to get the truck on its way. I prefer a person instead. The trucks were tightly parked in lot.
Thomas BAct like a U-Haul center. This operation was an auto repair shop. U-Haul was very much a second service for them. They didn’t have the furniture dolly I ordered and the truck was never inspected with me present. Was not shown anything…the truck was pulled up and the guy left. Very poor service.
KEN WIt's been almost a week, and I haven't received my finalized/return receipt. I put in $50 of gas extra and haven't been refunded as the website stated.
alex fNo one was there to receive you for drop off. There was an employee loading a trailer to a truck which is fine but he seemed to be the only employee out there. It’s a small location right next to a body shop and I had to find the employee working on a vehicle next door to make sure I dropped off the rental truck and they were aware it was there.
Miguel ATiny drop off Be hard navigate if not use to backing in trailers Easy enough but very small yard
William IThe guy working to help was really amazing. My hitch ball was on the wrong side and he switched it for me.
Clint DYou're not allowed to park your car in their lot because of the other businesses. That makes no sense as my car could have taken one of the empty uhaul spots or other empty spots. Further, there's no where close by that you can legally park your car. So...what do they except people to do? When I asked where I should park, the guy said, you can try across the street but it's at your own risk. Across the street was a funeral home. There are no places to park in this area. I will not rent from this location again.
Ashley Mthere were no instructions on how to pick up dollies so i never received mine. guidance with that would be good.
Nathalia DVery helpful unloading trailer!
Mark S