Nothing. Picking up and dropping off the trailer couldn't have been easier. Employees were both helpful and courteous.David M.
Erickson Automotive Specialties
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The conditions of my move were very stressful. I called this location after trying unsuccessfully to reserve a truck online. Aubree answered, went above and beyond to accommodate, and her positive presence and attention to detail made a huge difference. This dealer well located, with plenty of safe parking, and I happily recommend them.susan P.
El cliente no dejó un comentario.TRAVIS R.
Could not of gone smotherDonald S.
I did not request a dolly but there were two in the back of the van which I had to deliver to the office before I could leave. I liked the truck share app which made it quick and easy to check in and out.Steve M.
El cliente no dejó un comentario.Duane L.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Kim C.
I don't normally write reviews, but I wanted to leave a good one for this. From start to finish, this was hands down the EASIEST move ever. The people at this UHaul made it super easy and quick. Aubrey helped me, she was really pleasant to deal with. Very nice and informative, I was kinda stressed about moving and she lightened the mood and made the whole experience pleasant. Will be recommending this place to others and will be coming back in the future, highly recommended their service. Thank you Aubrey for making this happen and to everyone else for being helpful. 5/5.Jacob R.
El cliente no dejó un comentario.VICKI C.
The San Luis Obispo rep was very kind and helpful. However the Santa Barbara U-Haul folks confirmed my suspicion that the hitch had been installed too low at the San Luis Obispo location (it kept hitting the ground whenever I drove it down even the slightest slope, and that was with the trailer empty). Because I had a few days before I needed to fill the trailer and begin my drive north, I checked in with the Santa Barbara location (5 mins from my home) and they reinstalled the hitch for me at the proper height (literally by turning it upside down). This made for a much better and safer ride. Having the Uhaul trailer was a life-saver and it was very easy to use. Thanks everyone!Sharyn C.
I opted to use the online check-in method. It was hard to use because the location was in the valley and cell service was iffy. Also, when I had to use my daughter's phone, we had to reconfirm the pick-up. This process took more than 30 minutes. I will likely not be booking these remote locations again. Also, there was no 2 wheeler (dolly) in the truck as I requested, but becasue the business was closed for the day, I was not able to get one. Now I am being charged for something lost that I never received.Kevin K.
I had ordered blankets and a dolly, they did not have them told me to possibly call another facility in SLO area. I asked him to do a walk around with me and he said NO. I also ask him how to adjust the mirrors and again he said he didn't know and would not come out of the building to help us!!!! I had to spend another 30 extra minutes at another facility to get the moving things I needed to complete my move!!Peggy B.
Store showed hours open until 2 pm. They were NOT there. This required me to try to use the online check-in to return. It would not record my location units several tries It would not upload pictures so it was impossible to "continue". Wasted an hour screwing around.Edward G.
El cliente no dejó un comentario.GENE R.
The guy checking us out to get the truck wasn't even interested in getting off his chair to help at all. The truck was backed to a tree. The truck wasn't cleaned and the dolly was in the back just rolling around. And was just told we'll go outside and mark things you see. Not very friendly or helpful.James C.
El cliente no dejó un comentario.frances S.
I presently have a billing issue I'm waiting to hear back about. $10 overcharge seems likely.Suzanne D.
Great drop off location. Easy drop off. I wish I had verified the mileage though. I ended up paying for extra miles when I know I drove less than the allowance. My bad.Rikard K.
it was so hot, The room the young lady was in was extremely warm, "cooled" by a large floor fan. She did not have on a mask. I was extremely uncomfortable with that at the same time sympathetic given the poor conditions she was in. The customer before me had a mask on as did I. I waited outside till he was done. A mask is necessary. I would not return to this location because of that especially since there are many to choose from. As far as the truck goes, there was no ramp. Part of the reason I rented a uhaul was because I needed a ramp. I found out after that I would have had to pay extra for that. That was unfortunate. It seems like such a basic part of a moving truck.Mercedes T.
You should allow your locations to make reservations in person. You also should be able to get a paper receipt upon return of the vehicle.Dave D.
El cliente no dejó un comentario.Paul R.
El cliente no dejó un comentario.Derek B.
Have my original order available at the location I ordered. Not having to drive 163 miles to go pick up a truck that is 10 foot shorter than what we ordered. Then having all the rigmarole to get us all set up because now with a smaller truck it takes more loads. But then Do you know that people have no choice and you guys treat us poorly. The dispatcher Michelle needs to be reviewed at her job because she told me she has no supervisor I'm glad she's in charge If U-Haul. I'm not sure how you were allowed to cancel our order 13 hours before pick up on a move, which by your general purpose of your business practice to know how time exactly it is. If I had any other option when I moved I would not do use U-Haul,Robert H.
We had booked 20ft vehicle also had confirmation number but didn't get information about pickup location so we had to compromise and take whatever available at Erickson automotive increasing our cost to labor mileage and disturbances in time schedulesDHARMAVIR S.
El cliente no dejó un comentario.Sabrina M.
The woman at the desk was friendly and awesome. She let us switch trailers when the one we were assigned had a stuck door. Everything went very smoothly. The only minor complaint I have is that the wooden rods on the inside of the trailer had very small holes to strap things to, and one of them actually snapped during the move. Fortunately, none of the furniture was affected or moved. Overall a good experience, thanks!Nathan F.
The trailer door broke and I was told if I returned it a day early I would not be charged for two days and I still got charged for two days.jacob L.
El cliente no dejó un comentario.Cesar M.
El cliente no dejó un comentario.mary D.
I returned trailer on Tuesday or Wednesday and it wasn't open. So parked it and left it.Howard I.
I ordered a dolly and did not have a dolly in the truck when i picked it up.brett S.
Fast easy return and very nice people. Right off Madonna on Higuera.DIANE C.
I will use them again.Joy M.
Employee rented the 10 foot truck that I had reserved and he rented it still under my name! I volunteered to take a larger truck with irate customer yelling at employee and then, today, I received an invoice for the van I reserved but which was rented to another customer.Jed H.
El cliente no dejó un comentario.David K.
Customer service was great. Will rent from this location again. ¡Gracias!JIN K.
The drop off location listed on our order was not this location. Took several hours to find a solution and eventually this location took it. Very unsatisfied with our overt Uhaul experience, not to the fault of the locations.KRISTINA W.
They were closed on Sunday when we were trying to return truck. I tried to do after hours return in my phone but it kept giving me an error message so I didn't want to drop the keys in the night drop box without speaking to someone. My son took keys over the next morning since we had to leave Sunday.Holly V.
Paid 10 dollars for a dolly rental that I never received. U-haul was low of fuel and a reverse light bulb was not working.jack C.
El cliente no dejó un comentario.Jeffery L.
Best customer service and Uhaul experience I have ever had. Efficient, fast counter person was so professional! Thank you highest marks.Ben R.
Easy in and outJOSEPH C.
El cliente no dejó un comentario.hansen L.
El cliente no dejó un comentario.Monica S.
El cliente no dejó un comentario.Jennifer H.
Have the supplies on hand - blankets and packing materials, etc.Caroline P.
El cliente no dejó un comentario.ERIC B.
El cliente no dejó un comentario.Dennis K.
El cliente no dejó un comentario.Nick V.
The driver-side door would not stay shut, but I did not feel unsafe. The representative was very helpful and got me out quickly.Nathan A.
El cliente no dejó un comentario.PATRICIA T.
Good care texted me to remind me to return it at agreed time, meet me in parking lot and was nice.Michael K.
Very friendly and professional!frank W.
El cliente no dejó un comentario.KEVIN G.
Next time, please have your workers walk with you to the truck and examine the cleanliness and maintenance of the vehicle.kristopher A.
El cliente no dejó un comentario.jose G.
WELLL my order was moved an HOUR away, and was TWO feet smaller. Very rude of uhual. However... The lovely woman at the front helped us out and is an actual angel. Needs a pay raise tbh. Super nice and respectfulkennedy S.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Tammy R.
The truck inside the cab and inside the storage area needs to be cleaned.Sophie S.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Jeffery C.
El cliente no dejó un comentario.Kimberly D.
Fast and speedy serviceJOHN W.
El cliente no dejó un comentario.Chris G.
El cliente no dejó un comentario.Kyle R.
El cliente no dejó un comentario.Margi C.
El cliente no dejó un comentario.Vincent F.
There was no one to be found at the drop of location. When I called my call was directed to voicemail. I guess the location is suitable for truck return since I was the person checking the truck back in.Daniel G.
El cliente no dejó un comentario.John B.
The website to pick up the truck was slow and terrible. Fortunately the woman at the shop was able to get me checked in before the website could even acknowledge that I was the same person that made the reservation. The truck had 5/8ths of a tank when I picked it up and when I brought it back with more than that, I thought I was good to go. No way! The system thought it was checked out with 7/8ths of a tank! I had to buy more gas and put more miles on the truck just so I wouldn't be penalized! I'm not sure which would have cost more but I had to pay. Did I mention the website for check out and returns is terrible? Have you ever tried to reach uhaul customer service and get through to a person in less than 20 minutes? Good luck! To be clear, I don't have a beef with the local site but I do have issues with the corporation and their lack of adequate customer service.Frank H.
El cliente no dejó un comentario.Romie A.
Have a back-up truck ready. My reservation got pushed back a day because the person before me didn't return it on time.james Y.
El cliente no dejó un comentario.Stanley G.
El cliente no dejó un comentario.Christian A.
No improvement needed.MICHAEL K.
El cliente no dejó un comentario.Jeff T.
Mgr. Had a problem with me returning the trailer a day early.ALAN M.
El cliente no dejó un comentario.Lori P.
Great staff!E Gale F.
Returned after hoursmargie D.
Location is below uHaul Standard I suppose - difficult to find and a bit shady. Actual person was very nice and helpful. Equipment, well it is a uHaul and it was functional for our needs. The bad part - despite promises the invoice received was double of what was expected - NOT acceptable. But uHaul online representative already helped to correctFrank G.
El cliente no dejó un comentario.Cecilia M.
There was a change of pick up location that added a lot of miles for me so kind of a bummer but that wasn't this location's fault. All people were excellent and friendlyalan M.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Allison P.
You are steeling money. It's a shame for you. I drove 14 miles and you charged me 34 miles while it's not possible at all. I also called you to explain it but you rather to let your operators steel money It's just 20$ but it's a big shame for youAmir M.
Easy process. The service was great. She was pleasant and easy to work with. My truck was clean and ready to go at my pick up time. Use this location!Stacia W.
El cliente no dejó un comentario.john D.
El cliente no dejó un comentario.ESMAEIL N.
El cliente no dejó un comentario.Diana H.
1) I was supposed to pick up this trailer where I reserved it, in Grover Beach. Why did I have to drive 15 miles, each way, to get it? 2) Both tires on the front axle where worn deep and bald in a few spots. I could have refused it but my choices were either an open trailer or refuse it. Since I was moving my daughter to college, neither option was acceptable. 3) The kind lady at Erickson tried really hard to get the tires changed, but hit a roadblock. She is really an asset to Uhaul! 4) I tried calling the Grover Beach Uhaul but was hung up on, put on a 20 minute hold and when I tried to call back, the line remained busy. Is it really that hard to have a trailer where it was reserved at? It was an unacceptable risk pulling the trailer with 2 crappy tires. Preventative maintenance, anyone?David C.
Got a call again changing my drop off location for the 3rd time!!! I had a trailer and truck (separate reservations) to drop off. She said I could drop both of them off there and she would take care of it. She said they close at 5. We got there at 4:30 and no one was there, no one answer the phone either. We went to do the key drop and the website only said the trailer was to be dropped off there and the truck somewhere else. What a hassle!!! I wouldn't recommend them again!MELISSA S.
These guys are the BEST and would give them 10 stars if I could. The last 2 times I've moved I used a different company and they were closed because of the virus. I can't tell you enough how great they are and so accommodating. Everything went so smooth and made my experience better than expected. I would highly recommend this company and will always use them.Alexandra M.
Colter is the man! Worked above and beyond to get us what we needed. Highly recommend.Seth W.
Also fantastic!Daniel D.
Excellent customer service. Fast, friendly, and helpful.Seth W.
El cliente no dejó un comentario.Mark A.