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David F
Customer Reviews for Epic Auto Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
did the self-drop off option since they closed early on Saturday. quick and easy
Joseph KLeena who works in the front office is amazing. Not only does this location rent U-Hauls but it’s a car detailing business and a RV sales location. They parked two huge RV trailers in front of my 6x12 trailer. It took myself, Leena and a third worker 1 hour to pull the trailer out by hand around the RV trailers and an abandoned truck so that I could hook it up. It was other than fun and a major inconvenience. Your U-Haul rentals should be accessible to customers.
RORY LThe experience at Epic was assume! The service rep made it great. She was personable, professional, efficient and helpful. U-haul change the pickup location the day before. So it was by chance I went to this location and met her. Thank you.
Dennis GTodo muy bm
WIlliam mThe trailer auxiliary lights did not work and the dealer did not check these lights when i was given the trailer. I lost a day of my vacation because I could not travel at night.
Timothy LIncorrect fuel reading was done. A $70 charge was taken from my credit card. Luckily I had photos to prove I returned it as I received it. U-Haul fixed the problem.
Nicholas Afriendly, timely service. very professiona
Gail HIt was a Sunday simple drop off The key goes in a drop box Park the truck Your billed the next business day. Great experience
Selinda MDid not receive the dolly or pads I paid for.
Shele TThere was no where to park, there were people inside but the building was closed when we dropped off and even thought we knocked on the door to see where they wanted us to park no one came. We ended up having to park other trucks in so that we weren’t blocking the road or any doors on the building.
Logan JEncourage the people to help you in-person, rather than directing you to the app. (overall, the app experience sucks)
Travis CAll was wonderful thank you have a blessed day.
BARBARA WSame as me.
SANG TI ordered online pickup at 8:00am. Keys were not in lockbox. Had to wait until 9am. Employees were very nice but didn’t seem to know what was going on.
Kelly HCup holders and radio were very dirty and sticky.
Greg SGive the customer all the equipment and supplies that they requested. Have someone on-site who can show the customer how to hook up a tow dolly correctly!
Anthony TIt would be helpful if you would notify the customer if you are changing the pick up location to a different one than the confirmed order.
Douglas DWorst customer service I have ever seen in my life. I cannot even begin to describe how terrible it was.
HOPE NThe people were so polite and very professional will always recommend
Henry BThis was not the requested pick location. I had my pick up location changed because the dealer would not accommodate the request. I will not use this company again, or recommend them.
Kathy CDolly was not in truck. We had to go to another location to find one.
Rachel LThe owner lied and intentionally allowed me to purchase a 4 day rental when I disclosed to him I only needed 1. He informed me that I could turn the trailer in early but what he didn't disclose to me was that they'd keep my 500 dollars for a 1 day trailer rental with no reimbursement for unused days. He's a professional liar and I'm going to do my best to discredit him and his organization.
Jessie EVery professional. He handled the return with no problem.
Cynthia Swasn't there long enough to recommend.
maurice nI was told in Alexandria to have the trailer anytime the next day and I got a call at 430pm from epic auto detailers saying where the trailer and they proceeded to charge me for a 2nd day when they shouldn’t have and I would appreciate a refund of my money
Andrew PIt was difficult to back the vehicle out of its parked location.
Linas PMake sure what size truck is needed. Even though I have 2 bedrooms, I needed larger than a 20 foot truck.
hazel cI love this place to rent equipment nice ppl there and will utilize this store when im in the area over the four other locations when I need equipment!
Sunni hAnthony was professional and informative.
Dinah BEquiptment was nice and clean. Fast in and out process. Called to make sure everything went well the next day. Was able to reccomend me services in the local area since I'm new to the area.
alex cExtremely professional staff, immaculate customer service.
Orrion Hthe gentleman did not have my hitch attachment I had paid extra for, he seemed rushed, annoyed, not prepared, I would never get a uhaul from this guy again, parking lot so small I could barely get out because of his other business
Diane SThe only problem I had was finding the location.
veronica hThe independent dealer we worked with was exceptional.
TOM KKeep up the same quality I received!!
fred gPick up location, further away, was changed from the pick up location requested. Because I didn’t know for sure where I was going to return the trailer. I was told to call uhaul.
John MQuick friendly service, accommodating to not only me but other customers that walked in, extremely clean truck!
James HI could not get service on my phone, probably my provider issue, so couldn't complete the drop off process until I got back to where I was staying.
David HVery courteous staff, a true group of professionals.
DONNELL DLot was very small and cramped and employee pointed to a tiny interior space in which to back the trailer into. No help was offered. Frustrating experience.
Jennifer KWe reserved a van in Newark DE three weeks prior. We received a call from U haul telling us no van nor any truck was available in Delaware. Our only option was to drive 40 miles to Joppa MD. U-Haul reservations seem to be useless and unreliable.
John LProvide accurate information regarding your products, so next customer would not experience a loss in time (money) due to inaccurate information. My vehicle was not taken with me because your equipment was not designed for large scale pickup trucks. Nor did you company compensate its equipment design for this vehicle.
Timothy PWhere do I start? First, I chose a location that was close to my residence that was changed to Fallston, MD which is the total opposite direction and five miles further away from my residence. When I contacted the Fallston, MD store I was told that I was going to have to travel another 5 miles further to Joppa, MD which is about another 3to 4 miles from residence. I was told for my inconvenience, they would give me additional 20 miles. THAT NEVER HAPPENED; HENCE I HAD TO PAY A $ 1.51. Which I feel is absolutely ridiculous. Secondly, I order 10 packing pads EPIC only had three pads. Fortunately they did not charge me the three pads. Thirdly, I get into the truck and it has just over a quarter tank of gas. I will say, I will never use U-haul again, I am going to put my displeasure on Twitter and Facebook.
Efrain RThis place is a dump. Dirty location. Too much other things going on.
Charles BTHE GUY AT THE UHAUL WAS IN BUT HE WAS ASLEEP ASLSO HE BILL ME FOR TWO 3 DAY,S I DROP IT OFF AT 4.00 PM SAT THATS NOT RIGHT
JAMES KStaff was great and very helpful. I would go back again when I need moving equipment. Thanks!
Brian Cit wasn't clear it was a uhaul place. it had 3 other business in the lot. I also had problems logging onto the return your truck site. I left my vehiclele and prayed it worked out.
dwayne wThe truck was nice a And comfortable, what would have made it perfect was if the vehicle had a USB for the cell phone. I had a buddy following me and had no way to charge my phone. My buddy got lost and had no way to contact me for directions. Fortunately he found his way.
jason hcustomer services was out standing,no waiting.
LUCINDA S