The state of the parking was not great with big potholes filled with water. The experience with self pick-up is overall positive despite a wait of 10 mins in place for approvalHang Y.
Customer Reviews for Entrepot Godepo
(Distribuidor de U-Haul del vecindario)
Montreal, QC H2V4L5
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 9 a. m. - 5:30 p. m.
- Vie.- sáb.: 8:30 a. m. - 7:30 p. m.
- Dom.: 9 a. m. - 5:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Massimo P.
Very good service!Martin M.
I'm trying to get a refund because the dolly I paid for was not with the vehicle. No one has responded to my email.Jeremy W.
El cliente no dejó un comentario.Alex K.
the problem renting through the app I was there to pick up the truck it took me forever to go through all your endless questions and through all those steps and towards the very end the back of my drivers license would not scan tried calling your company and no answer I tried over and over again and again trying to scan the dam thing so basically I spent an hour there before I was finally able to get the keys Surely there has to be a better wayDaniel J.
Convenient & affordable, great customer service!Colleen Q.
Staff did not know enough about the equipment in the truck, they could not explain whether the side mirrors moved or not, or where the 4 way flashers were. The truck was dirty in the front and we were told off by the place where we delivered the truck to clean the front part of the truck. Please train your staff.Mehboob L.
Good, fast service. Answered my questionsStephanie M.
El cliente no dejó un comentario.William A.
The only issue is/was my reservation was moved to a location 26 mins away. There was a very good reason I pick that location. It was a 15 min walk from where she lived!!!!! It happened to work out, because someone was dropping off the exact vehicle as I was leaving. I went back inside to see if it was avail. It was. Bottom line, have the vehicle at the location requested by the CUSTOMER!!!!Robin L.
El cliente no dejó un comentario.Prasanth S.
El cliente no dejó un comentario.Carolyn H.
Horrible customer service at godepo on the l'esplanade, MontrÃ©al (CA) never to recommendYarmoussa B.
El cliente no dejó un comentario.Laurence R.
El cliente no dejó un comentario.PATRICK ERNEST M.
El cliente no dejó un comentario.Camille T.
Well I returned the truck and I'm still waiting for my invoice Thanks, Richard 514-942-4035PHILIPPE D.
The truck was quite dirty and dusty when I picked it up. When I returned it (using the app) it asked if it was clean enough for the next customer. I said no, and then it said I had to pay a $25 cleaning fee....so then I said "yes" because it certainly wasn't my fault it was dirty. I'm guessing this is why it was so dirty when I picked it up. Otherwise, the truck was there. I would suggest not doing the "easy phone pickup" it took us 30 minutes and would have been much easier to speak to someone in person.Lisa B.
El cliente no dejó un comentario.Emmanuel O.
El cliente no dejó un comentario.Ron B.
Email sent guaranteed truck at 8 am but location opens at 9. We also ordered moving help through uhaul but there was no coordination between the two so the moving help we ordered for 9 am had nothing to do until I got the truck checked out and drove to our residence. Luckily the guys didn't penalize us for the late start even though they didn't have to. It seems like if I order the equipment AND the workers from you, YOU should coordinate time changes. In the end everything was fine but thought this should be mentioned.Richard H.
Thanks for the great serviceAttilio P.
Truck not at requested pickup location at requested time.Sean C.
El cliente no dejó un comentario.AndrÃ© C.
El cliente no dejó un comentario.Julie Marie B.
It was great serviceMohim H.
Vos systÃ¨mes fonctionnent trÃ¨s mal. Il m'a Ã©tÃ© impossible de faire le self-pick up avec l'application ! J'ai du attendre l'ouverture des bureaux uhaul pour rÃ©cupÃ©rer le camion avec un de vos employÃ©s ! Et mÃªme avec l'employÃ©, il y avait encore un autre bug avec votre systÃ¨me... L'Ã©quipement Ã©tait bien.Louis C.
El cliente no dejó un comentario.Francois L.
Very easy to get the truck but compared to orher locations it was kind of isolated and the truck was dirty, fuel to 1/2. Employees were very professiknal and helpfull. I would consider giving some love to the locale and having a paved parking. Overall easy experience but not up to par with uhaul or other large car/truck rental companies standards experience-wiseCHARLES-ERIC D.
I got charged for for fuel twice and I filled it up before I returned it, I shouldn't have even been charged. Please let me know how I can get a refund ASAP! I have pictures of everything.Sebastien A.
El cliente no dejó un comentario.Jean-Philippe L.
I was charged twice, for no apparent reason, custommer service couldn't find my order, say they would call back, never did. This is my second bad experience with U-Haul.Xavier M.