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Chancellor F
Customer Reviews for Endless Horizon Enterprise LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would suggest U-Haul not use this location. The van seats were dirty. There was no one in the establishment to help. It took them three days to check in my vehicle. This location does not meet U-Haul standards.
Mellissa HI was charged for a dolly that I didn’t ask for. I would like to be refunded $7!!!
Lawrence DEveryone was very helpful!
Genna AGreT
John FI would have to say they have the best customer service from any U-Haul I have ever been to. I would recommend this branch over any location in the entire state of GA. If you need any U-Haul needs this is a one stop shop. Thank You guys for everything. A++
Corey cEverything went great! Most definitely recommend!
Lani AI was overcharged for the rental. I had a one day rental that was local and was charged three days for the rental of the trailer. During the return of the trailer, the person that assisted me on removing the trailer from my truck have been drinking alcohol. And working.
Steve RLying and saying or claiming that more gas was in the tank then it was.
Luke HThe truck ride was very bumpy and may need some maintenance on this particular truck. The representative is great at this location.
LARRY TActually there was no improvement needed. I love that location & the young lady who runs it. She's always polite & she will work with you to get your task done. Much appreciateion.
CHARLENE JMake sure with 100% certainty your customers are aware of the return policies when providing key box pick ups. Stop hoarding equipment with in town rentals and expect one way rentals. Bush league tactics ensures I’ll NEVER do business with this outfit again and will persuade any of my contacts to steer clear. Congrats you’ve lost a customer who has lived in this town his whole life and has a huge network.
Heath ANothing everything was perfect
Tangela PGood Job continue to please the public. Thank you
ANGELIA RI have received conflicting invoice messages regarding a credit card charge.. can someone explain to me why this is? My email is johnkitchens30@gmail.com. Thank you so much.
John KJust keep doing what you're doing.
juan pReceptionist was nice
kesi rThe truck was infested with bugs(roach). They were so bad, I returned the truck early for fear they would get into my furniture. I will not recommend this place ever!
Takela JYes
Salvador PThe staff was Very Helpful. They made sure I got exactly what I needed to move my washer/dryer.
GEORGE CMy only complaint was that I didn’t like how I was given two different drop off locations. The location on my paperwork didn’t match the location where my drop off location actually was we were charged $20 for being late. If it wasn’t for the representative calling my wife I would not have known I dropped off the uhaul at the right spot.
Jaymee JThis experience with the staff was second to none. If I didn’t know better I would think that I was some kind of superstar. I’ve already put five stars on yelp. Just to let you know I contacted other you all offices for this one and it was so disappointed in them so when I found this location and gotThe treatment I did I was very surprised five stars times 10 thank you for asking
WAYNE OThe experience with u-haul was terrible as a whole. There seems to be no respect for customers. This will Probaly be my last time using this company. This facility was better than the original location I was suppose to use.
Kervin jMrs , Dorris is a pleasure to work with. I highly recommend her business. She is very professional, helpful and will help you any way she possibly can! I will DEFINITELY BE BACK WHEN I BUY MY HOUSE. THANK YOU MRS , DORRIS!!! YOU'RE ARE AWESOME!
ANTONIA MCourteous employees with convenient self service
Ricky EThe attendant was amazing, helpful& courteous! I really appreciate her
KEVIN CThe location site is okay, but the service was very helpful.
Stacie JVery clean and inviting. They offered refreshments. The personnel were hi hospitable.
NORMAN ANorman was an absolute saint. I had car trouble while driving through town, and rented a trailer to take it back home. He not only made sure I had the correct electrical adapter to fit my truck to trailer, he brought it to me at the shop, and helped me load and secure my car!. Absolutely wonderful people. He even checked the next day to make sure we had made it home safely.
Hannah AMY APPOINTMENT WAS AT 9A.M., I GET THERE AND NO ONE WAS THERE, I CALL UHAUL 800 NUMBER AND WAS REROUTED TO ANOTHER LOCATION AND NO ONE WAS THERE EITHER, SO I CALLED BACK AT THE FIRST LOCATION AND GOT AN ANSWER, WENT BACK AND WAS ABLE TO PICK UP THE TRUCK, MY PROBLEM IS I HAD A TIME FRAME TO COMPLETE A TASK AND IT WAS DELAYED BECAUSE OF A MISUNDERSTANDING OF THE TIME. THE LADY IN THE STORE WAS VERY APPOLOGETIC AND THAT WAS REALLY NICE OF HER.
Tamara J