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Customer Reviews for Enchanted Storage NM, LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great service. Nice guy rented me the uhaul. It was in the front ready to go. Saved us a serious headache trying to move some stuff across town for my family last minute. Appreciate that.
LEON HNone of the paperwork I received show a drop-off time yet when I arrive on the date it was due back I was charged a late fee because it was "too late in the day". I even walent back and reviewed the paperwork I was given and still couldn't find a time deadline.
ALEXANDER JQuick and easy. Better than expected.
MIHO RI have used this rental place in the past and that is why I used it as a drop off. Professional individuals there too.
RICHARD Omanagement parks U-Haul trailers in inconvenient locations, making it difficult to navigate the perimeter of the site. The door to the storage unit was damaged / difficult to open and close. overall, the site was littered with debris. Cameras and lighting seemed to require repairs (cabling and empty conduits, cord ends, not connected or broken)
Rodolfo G | Overall ExperienceThe staff was amazing providing information and answering all your questions. Lend a helping hand when needed.
Louisa C | Overall ExperienceCouldn't have been easier.
William PSet up a pick up at Enchanted Storage, 300 N. Telshor. Arrived to find business closed and no truck. Called and was advised my truck was at another location on Main street w0 minutea away. Pick up was 30 minutes late. No notice of the new location was given.
DANIEL NVery convenient drop off situation
John LMy reservation was moved to an alternate location which in turn caused an additional mileage charge.
Jennifer GThey helped me arrange for the space so that it was ready when we were
Stacey H | Overall ExperienceI've rented uhaul equipment more times than I can remember, and this was the easiest, friendliest transaction I've ever had with rentals. These guys had my confidence from the minute I called to make the reservation. ¡Gracias!
MICHAEL NWe both tried to reset odometer to miles instead of km but couldn't figure it out. But he was nice about it so everything was cool. Truck ran well
William JIt's a little unfair that I had to say "no" to clean and inviting. It was just a very old looking building and office. The gentleman who was running the place was polite and efficient, so that's what really matters. When I am renting or returning a uhaul I am mostly interested in - does the truck look in good shape, will it do the job and is the pick up and return process easy. I picked this place to return the uhaul truck because the location was convenient, was it pretty and did I want to hang around? No, but that wasn't my main goal.
Christopher HThe truck was filthy. Absolutely disgusting.
DONALD SMy drop off was scheduled for 7:32am however the store dont open until 8 so cant answer the personnel helpful questions.
EDWARD KThe service provided by the team at this location was superb! I have only great things to say about them. However, the main issue was with the truck and trailer I was given. The truck was very old, with over 128,000 miles, and consumed an excessive amount of fuel, averaging only 6 miles per gallon. Additionally, one of the trailer's tires blew out just two hours after our departure. The next day, another tire lost all its tread and nearly blew out on the highway. Each time, I had to wait two hours for the repair. I am very dissatisfied with U-Haul's aging equipment and will look for other options for my next rental need. I should certainly feel I need to be compensated for all the trouble and level of lack of safety while traveling across the country (from Florida to New Mexico).
RIGOBERTO RThe guy at the counter was really nice.
Georgina GThe app wasn't very good but the employee was helpful
Benjamin BThe owner was so nice, came over as soon as I pulled in, and was very efficient
Kaylene Wno problems - fast and easy
Galen EI left the truck with the same amount of fuel as I picked it up with. However I was told that it was showing less than what the truck had when I picked it up. I was charged for 3 gallons of fuel.
Johnny PFirst time renting with U Haul and it was a great experience. Will definitely be using them again in the future.
irwin bExceptional customer service. Everyone was very helpful!
Olivia PClean and frendly.
Erick SNothing.
Sallie LResponsive customer service and truck was ready and waiting when I arrived. Very convenient.
Timothy TNothing much. This location was easy to get to, and the representative, named, Eddie was extremely professional and courteous.
matthew pAll good 👍
Wayne JNo había nadie me tocó entregar por la aplicación
Miguel LND
Henry SNada
isaac fWas quick n the agent was verrry Courteous No haslayne quick to the point in n out in less than five minutes
Francisco CU
Manuel AI was always able to get help from. Staff member when I needed it. The hours on weekends were a bit limited for my schedule. Other than that the service there was great for what I needed. Gracias.
Whitney A | Overall ExperienceBerry Nice thanks
Amador LMake sure all things are available like seat belts and sun visors and the AC works
Angela SVery nice place and people
timothy h | Overall ExperienceThis was just a drop off. There was no attendant, but the man did take my call and told me where to leave the trailer.
Jeff TSo fast great customer service
Christopher RThese people were nice.
Rebecca CThe uhaul app doesn't always let you return equipment
JOSHUA MThe employee was very rude U-Haul is not a company that I will ever rent from again as the staff in California where I originally got the equipment does not know about safety protocol and then when I return the equipment I was told there was damages and I did not do it I was basically called a liar it was my own doing I should have took pictures if you ever do rent from U-Haul make sure you get pictures of all equipment front back top to bottom because they will charge you for damages that were not you're doing so to be honest with you I will never from U-Haul again
beth aGreat attendant. Friendly and helpful
Roman BDon't change. Everything went great. It made for a good day for us. Thank much
Scott CThe area is super small. I also felt really bad for the employees it was so hot in the office. Bad smell and I know if I was coming in from out of town I would not feel that this is a trusted U-Hall establishment and I would be very wary from renting here again! I am from the area and if I would of know how his office was set up I would of used the U-hall on El Paseo. U-hall should take pride in the namesake and remodel or upgrade this location.
Tabitha DDrop -off was quick and easy
Jerry DAll good.
Robert DExcellent customer service, no complaints and worked well with me.
Luis HThe location was dark and needed updating.
HOWARD WThe manager, Eddie Diaz, throughout the 6 months we rented our storage unit was very professional and helped us in any way possible if we needed questions answered. Unlike the other Uhaul facility where we dropped off our enclosed trailer and the worker was rude to me and didn't want to hear my complaint about the trailer leaking and our suitcases getting wet from rain and then I found out that I was "flagged" for supposedly not returning the trailer. Let's just say I won't be renting a trailer anytime soon from uhaul but I will be recommending the storage facility where Eddie Diaz manages. At least he is professional and courteous and a pleasure to associate with. Gracias.
LEONARD K | Overall ExperienceHelpful and will work with you
cecilia a | Overall ExperienceI had a great experience up until I was moved out. One of the staff members was very rude to me. That same staff member yelled at another customers child for them not being able to open the dumpster and left a box next to the dumpster, I had over heard the parent tell the child they will dump it but we're busy moving into their unit. That staff member took the dumpster and hid it inside of another storage unit while others were throwing away trash. He was by far the rudest person I've ever met dealing with this uhaul company. He may have been going through something but other may have been going through something that's worse. I definitely will not be using this uhaul company again. Learn to be kind to people.
jasmine h | Overall ExperienceVery helpful on-site manager. It was quite secure - and clean. My preference would be not to be upstairs as I don't do stairs well, and the lift is only for goods and not people (good thing). The lift itself is scary to load when at the top and if not we'll balanced I worried about falling while loading it and saw things shift on the lowering and thought they might fall off. I will use the facility again if in need BUT will request a ground level :)
Amy L | Overall ExperienceI had this storage unit for 1 1/2 years. Initial renting was easy, easy access, well maintained. I would definitely rent a storage unit from them in the future if needed.
denise r | Overall ExperienceThe staff were very helpful with my move- in and out. Thank you very much! Arlene Baiza
Arlene B | Overall ExperiencePerfect location. The storage does have a lift and that is handy!!
Nick D | Overall ExperienceYes and I did recommend storage to a friend. Thank you for allowing me to rent from you it was very affordable and convenient.
tresa h | Overall ExperienceVery nice people to deal with.
Donald H | Overall ExperienceSuper friendly staff, only issue we had is we were in an inside unit and onky had access when they were open.
Areon M | Overall ExperienceThis storage facility was extremely well run and completely worth the excellent rate. I highly recommend this place and will use them again if needed.
Megan W | Overall ExperienceI will come back to this facility if I need storage again in the future because of the staff. I felt like I was renting from a family member that had my best interests in mind. Gracias.
megin s | Overall ExperienceFolks were very nice, friendly. Elevator was a bit shaky;, it worked however. Looks to be a good fit.
Eric R | ReservationI called to verify my reservation for 7/31/2019. Eddie returned my call to tell me my reservation was cancelled because there was no phone number for him to call me (?). He did save it for me. .
Peter M | ReservationOur experience was absolutely great. "Jay" was fantastic our storage area was ready, he explained their services and was very patient as we slowly stored our vehicle, thanks Jay you're the best.
Marion C | ReservationHad a delay in my move in but Alex is really helpful and looking forward to getting a unit.
Robert P | Reservation.
robert r | ReservationHas unit available. Was very helpful and was kind enough to lend us a lock when ours didn’t fit.
Rachel T | ReservationFriendly people, clean unit, all I could ask for
Brenten S | ReservationThe staff was amazing
VICTORIA P | Overall ExperienceThe staff was very nice, my unit was always secure, and the elevator was very handy!
Riley E | Overall ExperienceCheck-in took 45 minutes. Shoddy building, sloping floors, limited security. Unit did not exist. Offered larger unit at a higher price but chose a different facility.
Privacy R | First Impressions