El cliente no dejó un comentario.Chaun P. | Overall Experience
Customer Reviews for Empire Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Extraordinario servicio al clientePAMELA GREEN L.
El cliente no dejó un comentario.JEFFERY H.
The girls were very friendly and helpful. Will use this location from now on. Have been driving into Ft Worth.MICHAEL S.
Quick to offer suggestions to aid in readying for a move.Ruth Ann m. | Overall Experience
Nothing. Top notch customer service.Daniel B.
Left something in the truck, called and they immediately went and looked and found it!!!! Great experience!!!!ðŸ‘Cynthia K.
They were both so nice and helpful and a joy to talk with. I will always use this location for Uhaul in the futureTonya G.
El cliente no dejó un comentario.BLJERINA M.
I don't really know who to blame for these issues. But, the online price showed 177.00 and when I got there, the total was 200.20. The printable receipt doesn't clear anything up. It only shows 177.00. I can't even see the sales tax - which would have to be over 13% to explain the difference. After I left with the truck, I discovered that one headlight was out. I called the rental location and was asked if I had noted it before I left. Of course not. I didn't check the oil either. Am I supposed to give the truck a complete inspection before I leave? Then I was told that it was out of their hands since I had taken the truck and I needed to report it at the drop off location. Fortunately, I didn't need to use the headlights. I wanted to turn them on as running lights during the day for safety, but I didn't want to get pulled over so I left them off. The guys at the drop off were not happy with the way the pickup location had handled it.CAREY M.
El cliente no dejó un comentario.RAFEAL S.
Friend and good serviceINNOCENT M.
El cliente no dejó un comentario.ROBERT V.
El cliente no dejó un comentario.SUSAN E. | Overall Experience
Excellent service with friendly staff.Mary M. | Overall Experience
El cliente no dejó un comentario.Mason C.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.mary lou C.
El cliente no dejó un comentario.SHAWN B. | Overall Experience
I put my zip code in the locator which listed only Burleson Tx facilities. This location was actually closer but did not pull up because it's in Crowley TX. Suggest your locator list All facilities within a certain mile radius area and not just the city.Paul F.
I had an emergency and needed a small storage. Customer service was great from beginning to end. Ty!Aquala B. | Overall Experience
El cliente no dejó un comentario.Tommy D. | Overall Experience
Add the 9 ft van option at this location; you will have a ton of rentals.Kevin L.
Nice and friendly staffSandra A.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.andrew M.
Friendly and courteousBILLY J.
El cliente no dejó un comentario.VAN P.
El cliente no dejó un comentario.BETTY R.
Great place to store or rent from. Very clean facility and the staff was extremely helpful, personable and awesome. We would definitely use this facility again. Highly recommended.CHARLES J. | Overall Experience
The owners were there and they were fantastic. Nice. Courteous. Helpful. I would recommend them to anyone wanting to use a U-Haul but the people at U-Haul Corporate offices/online are the issue. The service, the dispatchers, the availability and the lies were unacceptable.Jan M.
Told me the tank was 1/2 full. Drove 1 mile to my house and noticed it was 1/4. Called and they blamed it on the person before me being dishonest during self check in. Told me to take a picture and tell the people when I check it in.Donald E.
You cant improve on perfect. The staff was personable, kind and absolutely awesome. We thank you!CHARLES J.
El cliente no dejó un comentario.JERAD M.
Great staff!ALFRED C.
Staff was very knowledgeable and helpful.George R.
El cliente no dejó un comentario.Nadine S. | Overall Experience
The staff here is excellent and really know how to take care of customers. If I ever need storage or moving supplies, I'll be shopping here again!DERRICK D.
Location and availability was good. The office opened an hour later than posted which significantly delayed our move. Additionally, there was no way to return the trailer and appliance dolly inside the gates after hours as no code was provided.COBY K.
El cliente no dejó un comentario.Virginia M.
Out of all the storage unit facilities I've used, Empire Storage in Burleson is#1 in customer service. The staff was always friendly, welcoming, accommodating, knew & remembered me every time I came in, and we're considerate enough to check on me and bring me cold water when I was moving out. You guys are the best! Thank you for your hospitality and taking some of the stress out of moving. Cheers! LeahLeah L. | Overall Experience
I was charged an extra $20 that I was not informed about. My only guess is because I dropped off on Sunday, but I was not informed of that charge up front. Ask before you rent what additional fees are added. What I thought was going to be about $60 was double that.MIchelle S.
El cliente no dejó un comentario.FRANCISCO S.
El cliente no dejó un comentario.GERALD B.
We were able to drop off even on a Sunday. Wide open field to park and leave. Didn't have to wait for. Business Fayâ£ï¸Carmen M.
Extraordinario servicio al clienteMARTIN A.
Very easy in and out. Experience very positive. Employees friendly and helpful.BELTON S.
Extra charges , mobile app not working Was not asked to leave contract when dropping off after hours ,Jim S.
Best location ever!LISA W.
El cliente no dejó un comentario.DIANE S.
Would have been nice if there had been a jack to level trailer. Also, we had to purchase an adapter. Not a big deal, but an added expense and delay.Larry T.
Nothing really , they are Professional mice crewMENA A.
I rent from this location all the time. Customer service is awesome.MARK M.
El cliente no dejó un comentario.JUAN F.
My experience was great and easy!REBECCA KRUZEL M.
When I book at this location I do not want UHaul Corporate to change my location. I have rented a lot of locations and Iike Empire Storage on Summer rest the Best. People make the business.LISA W.
Dropped off trailer and staff person unhooked trailer and put away thank you.Mark D.
Get a working appMarvin P.
El cliente no dejó un comentario.RHETT V.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.James G.
The employee who helped us was fantastic. She was personable and efficient. We will definitely use this location in the future.Nathan H.
Very friendly attendant. The process was expedient and professional.ISMAEL V.
The only issue that I have is that I had reserved the truck rental at Empire Storage in Burleson but then I received a notification that I would need to pick the truck up in Crowley TX so I cancelled that reservation and had to reschedule another reservation to pickup the truck in Burleson TX. Once a reservation is scheduled I don't think your pickup location should be changed.Thomas W.
El cliente no dejó un comentario.STEVEN H.
El cliente no dejó un comentario.PHILIP S.
El cliente no dejó un comentario.Jesus P.
El cliente no dejó un comentario.ADONIS A P.
El cliente no dejó un comentario.MICHAEL V.
Friendly people.very accommodating.TOMMY W.
The truck was not clean when we picked it up, and all of our items were in boxes. When we turned it in, they charged us $25 for a clean up fee. That is not ok. We have rented trucks from Uhaul before, and this hasn't happened.CHAD B.
El cliente no dejó un comentario.Alex W.
El cliente no dejó un comentario.KERRY Y.
El cliente no dejó un comentario.Michele S.
Nothing. Customer service was great!RODGER A.
El cliente no dejó un comentario.yamila Q.
El cliente no dejó un comentario.John N.
Great customer service! Whitney did an amazing job. She deserves a raise.JESUS V.
All was great. We were confused a little on the way to return the truck especially by using the app. Overall the truck saves us time and money on our move. Gracias.BRIAN S.
When setting up an after hours pickup make sure that the process can be explained to the customer so that the customers does not need to call the customer service department to complete the pickup process.Thomas W.
Great customer service, would recommend this location to friends.JAMES L.
El cliente no dejó un comentario.Brandon W.
El cliente no dejó un comentario.Brian C.
Customer service was great and she went above and beyond to assist with the rental.STEVEN B.
These ladies at this location know their stuff! They are very helpful, friendly, and knowledgeable about all things Uhaul! I'll recommend them to all my friendsSHERINE W.
Friendly and efficient!CYNTHIA H.
El cliente no dejó un comentario.Amy H.
El cliente no dejó un comentario.Julie R.
Great people who were willing to go the extra mile. Will ne using them again in 2 months.SHANE D.
El cliente no dejó un comentario.MARK J.
The staff was very helpful and easy to deal with.RUSTY R.
El cliente no dejó un comentario.Donald M.
Service was Excellent, unit was ready and drop off was super easy!!Doyle H.
Good experience, nice follow ups, I would recommend. Truck was in very nice condition.Eric B.
El cliente no dejó un comentario.GIORLINETTE B.
If you bring your truck back only an hour past your scheduled time but it's been less than 24 hrs, the customer shouldn't be charged another whole day. Miscommunication cost me.Michael E.
El cliente no dejó un comentario.SUSANNE E.
El cliente no dejó un comentario.Joshua S.
Had some challenges with the fees due to booking online but the issue was quickly resolved.MONIQUE H.
We reported leaks to this location. You can't fix an issue if you don't know about it. So now you knowRandy S.
The two young ladies made my first experience renting anything easy and were both very helpful. I was already frustrated having to rent a car hauler last min because car was broke out of town, they were very professional and informative. checking the trailer in was quick, efficient and allowed me to finish my lunch break plus get back to work on time. Will return to this location again when we move. Great job ladies!LEIGH E.
El cliente no dejó un comentario.BERNADETTE D.
I have rented from Uhaul many times. This time was the worst experience ever. reserved a trailer at a locaiton in my city and you reserved it for another location 20 minute drive from me. I canceled it and you still booked it there. Then when I got there to pick it up your system was down and extremely slow. The folks told me you were testing a new system. How about you making sure a beta system is operable before you use on customers. Then the folks told me they dont' get a dime from Uhaul for renting your products out. I will use Penske from now on.John D.
El cliente no dejó un comentario.Margaret B.
El cliente no dejó un comentario.Darlene A.
Outstanding customer service. We moved our son from Fort Wirth to El Paso and they made the whole process easy.JAMES S.
Whitney was so kind and helpful! Moving day is stressful enough as it is already but she went above and beyond to get us set up with everything we needed. She is the best and I would recommend this location to anyone needing to rent a uhaul in burlesonJennifer S.