Comentarios del cliente para Empire Storage of Louisville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Empire Storage of Louisville

Grado total:

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Edward P. en

Grado:

El cliente no dejó un comentario.

Chad H. en

Grado:

El cliente no dejó un comentario.

Jill L. en

Grado:

El cliente no dejó un comentario.

Angela B. en

Grado:

No improvement necessary.

Joshua L. en

Grado:

El cliente no dejó un comentario.

Henry R. en

Grado:

El cliente no dejó un comentario.

Larry L. en

Grado:

Nothing. Staff was courteous, competent, and pleasant.

Frank A. en

Grado:

El cliente no dejó un comentario.

willard E. en

Grado:

El cliente no dejó un comentario.

Tom W. en

Grado:

El cliente no dejó un comentario.

Jay L. en

Grado:

El cliente no dejó un comentario.

Renee M. en

Grado:

Everyone was very friendly and helpful. Truck was clean and easy to drive.

Steven B. en

Grado:

It was much easier making reservations at my local U-Haul pickup than it was through U-Haul national,.

Aubrey F. en

Grado:

El cliente no dejó un comentario.

Ana S. en

Grado:

Fantastic service!

carlos M. en

Grado:

El cliente no dejó un comentario.

Cordelia P. en

Grado:

Very very nice couple who operate this location. As well this is probably the cleanest and nicest one I have ever been in! I am moving to another part of Colorado and am sorry I won’t be able to utilize this nice location for my uhaul needs!

Loyda W. en

Grado:

Excellent Service Excellent Experience. i highly recommend them!

Paul U. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

The person who check us in was superb.

EMILIE R. en

Grado:

Never got my email right. Never really got a confirmation of where and when to pick up the truck and tow dolly. This was a little stressful for an out of state move, not to know what and where to pick up things until 1 day before. But, they were very helpful and nice at the location, when we went to pick up everything.

Jeff H. en

Grado:

THE TRUCK MAY NEED TO BE ALIGNED CAUSE IT PULLED TO THE LEFT AS I DROVE IT DOWN THE STREET. ALSO IT WAS IMPOSSIBLE TO MOVE THE DRIVER'S SEAT MORE FORWARD THAN IT WAS ALREADY SET. THE PROBLEM FOR ME IS THAT I'M ONLY 5'6" AND IT MADE IT DIFFICULT TO REACH THE PEDALS.

Lisa T. en

Grado:

Staff was helpful and friendly. The pick up/check out process was quick and drop off/return easy as well. A key drop made it possible for me to get the van back at my convenience and in a timely manner. Thank you Empire Storage of Louisville, Co!

Eric L. en

Grado:

Nothing. Easy rental experience. Thank you!

Thomas W. en

Grado:

El cliente no dejó un comentario.

Barbara T. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

El cliente no dejó un comentario.

Julia B. en

Grado:

The folks at Empire storage are TOP NOTCH!!! I have already recommended this place to a friend who is now renting a storage unit from them. I rented a POD and a Uhaul and the transaction was super smooth and the staff is excellent and very friendly! And their prices are very reasonable.

Jeffrey R. en

Grado:

Very clean and efficient, helpful staff, very easy to return. Really a great experience on both ends.

Jonathan J. en

Grado:

You allowed me to first book this trailer at a storage facility on Dillon Road and then I showed up and they said that they don't even carry trailers. WTF. They had to rebook me at another facility that opened AN HOUR LATER. Mad.

John M. en

Grado:

Very professional--great work.

Joshua D. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

El cliente no dejó un comentario.

Martin M. en

Grado:

Hands down the worst experience I have ever had, but it was in no way the fault of Empire Storage. I rented a truck from Storage West in Longmont, but when I arrived to pick up the truck I was told there was no truck and I needed to go to Louisville instead. Then UHaul charged me for fuel and mileage, which I should not have paid for a four mile round trip use. Additionally, this ordeal wasted two hours of a scheduled moving day. This is clearly a scam designed to get money from people and I will both dispute the charges with my credit card company as well as file a complaint with the Better Business Bureau.

Nancy A. en

Grado:

El cliente no dejó un comentario.

Luke C. en

Grado:

El cliente no dejó un comentario.

Mark V. en

Grado:

Very nice people, clean store, good equipment. All that I needed.

James F. en

Grado:

Friendliest and most helpful u-haul folks in Colorado.

Brian R. en

Grado:

El cliente no dejó un comentario.

Sam G. en

Grado:

El cliente no dejó un comentario.

Aubrey F. en

Grado:

El cliente no dejó un comentario.

Reed P. en

Grado:

El cliente no dejó un comentario.

Rick G. en

Grado:

Great experience!!!

CHRISTOPHER K. en

Grado:

El cliente no dejó un comentario.

Tony R. en

Grado:

El cliente no dejó un comentario.

karen F. en

Grado:

Not a thing...just keep being a friendly, knowledgeable, helpful U-Haul The best one we have done business with...

Angela L. en

Grado:

El cliente no dejó un comentario.

Karla C. en

Grado:

El cliente no dejó un comentario.

Connor M. en

Grado:

I had to make a quick switch to Empire since Elite Storage in Erie could not follow through on providing me a truck that I had reserved 2 weeks prior. Empire came through and was extremely understanding and helpful on the entire situation! I would highly recommend them to anyone!

Ron K. en

Grado:

El cliente no dejó un comentario.

Judy B. en

Grado:

Great to work with Doug & Cathy

Robert M. en

Grado:

Everything went according to plan. The truck was almost new, clean and well maintained. Easy to book, pay, use and return.

Meredith or Laur S. en

Grado:

The service was A++++. Thank you.

Natalyn E. en

Grado:

El cliente no dejó un comentario.

Ahmad A. en

Grado:

James is amazing ! Helpful and very very nice !! Model employer

tovah F. en

Grado:

They took care of me!

Ryan P. en

Grado:

I love the mobile check-in! My approval wait time was dramatically improved since my last use.

Robert L. en

Grado:

Friendly staff, clean and easy-to-access location.

Derren D. en

Grado:

An excellent facility to rent from the employees are extremely friendly and the equipment is top-notch thanks again for smooth experience!

TONYA Z. en

Grado:

Very helpfull staff!

James N. en

Grado:

Nothing

Adam J. en

Grado:

El cliente no dejó un comentario.

Creel K. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

Excellent service.

Andrew T. en

Grado:

Dont just push me out the door. Listen to my concerns and address them. The day started off at Uhaul in longmont off hwy66. Did not have what i rented. Was sent to the Louisville location and was promised a 50 guarantee. Got to Louisville location and was told no 50 guarantee would be honored and was given a number for an area field manager (Samuel Gray) to call if i didnt like it.

Susanne B. en

Grado:

The entire process was exceptionally easy. The customer service was great. My friend enjoyed a cup of coffee but I especially enjoyed the Hershey's chocolate kisses.

BRETT E. en

Grado:

10/10 perfect service. Easy and convenient.

Wes G. en

Grado:

The experience was fantastic. Very knowledgeable and people friendly staff. They made a positive difference during an emotional and stressful move. Thank you to Doug and Kathy for your great customer service.

Michael S. en

Grado:

Friendly service; very ggod experience.

Mark P. en

Grado:

El cliente no dejó un comentario.

Sloane M. en

Grado:

Empire is AWESOME!!!!

Taylor S. en

Grado:

Very friendly

Corey B. en

Grado:

AWESOME!!

Caitlin R. en

Grado:

El cliente no dejó un comentario.

KAREN G. en

Grado:

El cliente no dejó un comentario.

Craig W. en

Grado:

Paperwork process to simply rent a dolly is a bit much, but otherwise fine.

Christopher H. en

Grado:

First, how about simplifying the fuel replacement by keeping your trucks full, so people can simply top it off and not play a guessing game? Maybe because you know they're always going to overestimate to be safe and you'll get a little free gas from each rental? Also, don't say we can just "drop the keys off" when we're done and not say a thing about the lengthy process you have to go through on your phone, taking pictures of the interior, exterior, parking site, etc. I don't even have a cell phone! If my girlfriend didn't have one, I really don't know what I could have done. UHaul is obviously trying to transfer as much of the vehicle processing to the customer as possible, so they don't have to pay actual employees.

Heidi H. en

Grado:

The van got stuck in snow very easily---on a few inches of snow. Aren't there any front wheel drives?

Michael Y. en

Grado:

Empire Storage does a great job.

Jen K. en

Grado:

El cliente no dejó un comentario.

Patrick W. en

Grado:

El cliente no dejó un comentario.

Lynne N. en

Grado:

Empire Storage runs a first class operation! Highly recommend.

Stefan D. en

Grado:

El cliente no dejó un comentario.

Bijan A. en

Grado:

Communicate better about charging your customers because being charged double regardless of holds on cards being placed is absolutely unreasonable and ridiculous - especially when your customer is in full communication with the owner Doug and working with him and UHAUL on paying in full. It is a disgusting way to conduct business. I have driven multiple UHAULS across states and have never experienced this, even with rentals over $1,000.00. I will never use this UHAUL location again. I hope you improve your communication and service to better serve future clients. I can’t imagine you would be in business very long when word gets out about how you conduct business on a transactional basis.

Susannah V. en

Grado:

Efficient and friendly service!

Siobhan K. en

Grado:

El cliente no dejó un comentario.

RON AND PEGGY W. en

Grado:

Forgot her name at the drop-off point but very professional and helpful .

Carolyn B. en

Grado:

The folks at Empire we’re incredibly friendly and efficient. Thank you so much.

Sara A. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

El cliente no dejó un comentario.

Gary F. en

Grado:

El cliente no dejó un comentario.

ginny K. en

Grado:

They we’re very nice and helpful!

Thao T. en

Grado:

The U-Haul self checkout (when you initially pick up the truck) was not speedy. It took almost 20 minutes to finally check out. It was laggy. Checking out at the counter was much better. The staff was friendly and helpful. I don't think I will ever do the self-check out again.

GARY G. en

Grado:

El cliente no dejó un comentario.

Kevin A. en

Grado:

I was told the tire indicator on the dash was not working but it was there was a slow leak on the tire when we took it also the location to drop it off in Brush Colorado had no drop off box and was closed until Monday so I had to call to be able to drop off in Fort Morgan that was stressful sense I had to be back at work on Monday in Lafayette.

Thomas D. en

Grado:

Nothing... operators were very friendly and helpful. Easy and great experience. Office and lounge very clean and comfortable.

Daniel J. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

El cliente no dejó un comentario.

Pascal S. en

Grado:

Kathy was great.

Monyu J. en

Grado:

Great service, great equipment and overall great experience. I would use them again.