Comentarios de los clientes para Empire Storage of Louisville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Empire Storage of Louisville

Clasificación general:

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james K.
Clasificación:

great uhaul dealer

HANS L.
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El cliente no dejó un comentario.

ROYF S.
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El cliente no dejó un comentario.

Ararat A.
Clasificación:

Friendly staff, would certainly recommend

STEVE B.
Clasificación:

Easy pick up and drop off, and very good customer service.

Mark T.
Clasificación:

Most Helpful: The follow-up call from a live person to make sure I understood the online check-in/out process, and that they have a WiFi password on the front door in case my reception was sketchy - which it was. These little above-and-beyond efforts are really appreciated. I'd definitely recommend this location. The checkout process using the mobile app (iPhone) was a little cumbersome, requiring I abandon the first reservation and start a new one, as the first attempt "stuck" at the very last screen. This required a phone call to the 800# to make sure everything was confirmed properly. All in all, still a positive experience to limit contact here during Covid.

Matthew E.
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El cliente no dejó un comentario.

KATHERINE T.
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Empire took very good care of me! You answered all of my questions and made me very comfortable with the whole process!!

John H.
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El cliente no dejó un comentario.

Alan B.
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El cliente no dejó un comentario.

ANTHONY S.
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El cliente no dejó un comentario.

Mary Ellen R.
Clasificación:

The U-Haul on Empire Road, in Louisville, Colorado is an example of a well run business. The words that come to mind are: efficient, clean, well running and maintained equipment, but best of all is the customer care - even in these times of a pandemic, these folks were careful, caring, kind, thoughtful and they aimed to please. A five star operation for sure!

Gustavo L.
Clasificación:

Friendly staff.

ELIZABETH H.
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Can't print out receipt because it is a picture. How about using pdfs? Also don't like that you use a phone to take a picture of my license.

Cherish E.
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Maybe a video of the dropping off process for the u-hauls

Robyn W.
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El cliente no dejó un comentario.

david H.
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The truck was faulty and dangerous, it caused us delays and a good deal of tension. It is hard to recommend u haul trucks.

Brad S.
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Speedometer on the truck did not work correctly

Mark P.
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El cliente no dejó un comentario.

Jeff S.
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El cliente no dejó un comentario.

OWEN K.
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Mobile app for return was slow and failed when trying to upload photos. Tried many times with two phones, finally gave up. Fortunately, this location took care of check in for me the next morning. Will make sure to return during business hours next time!

Roman D.
Clasificación:

The UHaul app was terrible. We eventually got it to work, but it frequently gave errors and we had to try multiple times. Specific examples include: - the app saying "ERR_CONNETION_ABORTED" after trying to upload the passport photo (I know I had internet connection), - No loading indicators / spinners, meaning I was never sure if I didn't press a button, or the app was just taking forever to load. This is a pretty basic UX thing. - app doesn't handle phone rotation well, which I had to do a few times to take pictures. If you rotate the phone, some buttons stop working, such as when uploading a picture of the odometer.

David H.
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We had a very positive experience at this U-Haul location. Quick and efficient check in and return. Friendly helpful staff. We will rent from this location again and would recommend them.

Nathaniel T.
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El cliente no dejó un comentario.

Arrak B.
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The barcode for 24/7 pick-up was not clearly available at the location -- check to make sure your location services work on your browser.

Jordan B.
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We reserved our truck online and filled out the contactless rental form including driver's license info etc then when we got to the location they had us do all of it again. It took up tons of time on moving day and my husband went in (I had made the reservation originally) and they up-charged him for stuff. Very annoying.

Lior Y.
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El cliente no dejó un comentario.

Kristiana G.
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El cliente no dejó un comentario.

Daniel K.
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El cliente no dejó un comentario.

wayne R.
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The return check in app does not alert the customer not lock the vehicle and drop the keys. In my case unable to complete the app check-in because dropped key before knowing it required a picture of the return mileage. App did not allow a manual entry in order to complete.

Michelle D.
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El cliente no dejó un comentario.

Russ N.
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Very NICE people.

Alvin A.
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Everything went great, thanks!

Stan W.
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Great experience overall.

Cheryl C.
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El cliente no dejó un comentario.

Melissa D.
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Very professional and quick service.

Gentian M.
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Receptionist was very nice and respectful

James R.
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El cliente no dejó un comentario.

Adam L.
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Very helpful and a clean place

kathy C.
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Nothing. The woman at the front desk (blonde) was awesome and the entire experience was easy. Thank you!

Adam G.
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Kathy and Marilyn were patient, helpful and a pleasure to work with. Everything went well with our rental truck. The pick up and drop off was a straightforward process.

William Y.
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Very helpful and I was able to rent it the same day. Thanks for an easy experience.

Eric M.
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This location was a great improvement and encouraging to find space to park the car to rent for the day. The renters service people were kind!

Alfred E.
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The truck didn't have a cruise control, there was a sticker over the speedometer making it impossible to read the dial, the mirrors were not movable, making it difficult to see out the back, and that was the noisiest vehicle I have ever driven.

Laura F.
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Let us know what fees are tacked on to the bill when picking up van/truck. Didn't know that until receiving the email statement.

MONICA H.
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El cliente no dejó un comentario.

Kevin K.
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No Location Verification! Made it challenging to pick up the vehicle on mobile

Justin S.
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Very courteous service at the desk. Front office is very clean. Van was spotless and had absolutely no issues whatsoever. Was also able to rent a storage unit on the spot. Nice complex, Very safe.

DAVID H.
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The convenient location and service set this facility apart from others I have used.

Thomas Y.
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El cliente no dejó un comentario.

Kimberly A.
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Prompt, friendly, easy in/out process.

Natalie L.
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El cliente no dejó un comentario.

BRUCE J.
Clasificación:

Best vehicle I have rented from u-haul

JOHN M.
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Movers didn't show--called in sick 10mins before the move. Poor reflection on U-Haul. Remove the moving company from your list of recommended movers. Disappointing.

Nicolas W.
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It took an hour to finish there touch less service thus leaving me one hour less to move. Recommend going inside and speaking with someone when you rent

Ana S.
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El cliente no dejó un comentario.

Juli K.
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They were all very accommodating. It was such a pleasure to do business with them.

Carl G.
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El cliente no dejó un comentario.

Ryan F.
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Be sure to complete the pre-pick-up steps before reaching the pickup site. Also be sure to be there on time. I was 2 hours late and was unable to pick up my truck without calling U-Haul. Right now, wait times are very long. Be on time!

Kate M.
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El cliente no dejó un comentario.

Benjamin S.
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El cliente no dejó un comentario.

BRENT W.
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I rented a van for hauling beds and taking junk to recycling. Friendly staff, easy processing, quick return, reasonable rates. Easy easy!

Maurice M.
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Very helpful and pleasant.

Bryan L.
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El cliente no dejó un comentario.

RICHARD C.
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El cliente no dejó un comentario.

DOUGLAS N.
Clasificación:

El cliente no dejó un comentario.

KATHLEEN R.
Clasificación:

El cliente no dejó un comentario.

Kenneth R.
Clasificación:

Kind and courteous, with a good sense of humor, while also very professional, will be returning for any rental needs.

Daniel D.
Clasificación:

Completely satisfied!

Jim W.
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We used the mobile check-in for the first time and it was very convenient. It all worked well and was quick and easy.

Hsiao-Chun L.
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El cliente no dejó un comentario.

arlon S.
Clasificación:

El cliente no dejó un comentario.

Julien D.
Clasificación:

The mobile self check in/out is a terrible experience. Hopefully the location was opened and I was to interact with someone to return the truck...though I would have loved to avoid it because of COVID. Given the easy requirements (couple of forms + picture upoads) and give the fact that there is a real human checking driver license picture behind the scene, the code for such a mobile/web app should not be that complicated. Don't over-complexify an app that is customer facing.

Pierre B.
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El cliente no dejó un comentario.

Dave B.
Clasificación:

Blankets were left off order and location apparently did not adjust order as we experienced challenges checking back in AND we were supposed to receive a credit for miles as original reservation was for Fort Collins, CO; not Louisville and AGAIN challenges checking in for "mileage"...…

Alexander A.
Clasificación:

It's impossible to check how much fuel you need to add to your tank when you do the whole process on mobile. In paper contracts you get a graphic of the expected fuel level plus the amount of fuel you need to get to that same amount from anything less. From a phone there's no place to easily get the fuel amount that is expected.

Robert H.
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El cliente no dejó un comentario.

Mark L.
Clasificación:

Great service. All done at short notice.

Pamela T.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

Nothing Experience was perfect

joan R.
Clasificación:

Very friendly and helpful.

Steven B.
Clasificación:

Nothing.....everything went smooth as planned. Thank you.

Michelle W.
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El cliente no dejó un comentario.

John B.
Clasificación:

El cliente no dejó un comentario.

Steven G.
Clasificación:

El cliente no dejó un comentario.

Richard J.
Clasificación:

Excellent service and assistance working through furniture move, even in face of unexpected changes on my side.

Steven M.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

Most friendly and efficient folks we've ever encountered at a U Haul location!

Kevin P.
Clasificación:

Great customer service.

Edward P.
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El cliente no dejó un comentario.

Chad H.
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El cliente no dejó un comentario.

Jill L.
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El cliente no dejó un comentario.

Angela B.
Clasificación:

No improvement necessary.

Joshua L.
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El cliente no dejó un comentario.

Henry R.
Clasificación:

El cliente no dejó un comentario.

Larry L.
Clasificación:

Nothing. Staff was courteous, competent, and pleasant.

Frank A.
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El cliente no dejó un comentario.

willard E.
Clasificación:

El cliente no dejó un comentario.

Tom W.
Clasificación:

El cliente no dejó un comentario.

Jay L.
Clasificación:

El cliente no dejó un comentario.

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