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ELIZABETH P
Customer Reviews for Empire Storage Crandall LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The tires on the rental trailer were not well maintained. We had a blowout and spent over two hours stranded to get it fixed. The tech who came out knew we needed a rim but he wasn't allowed to do this without trying to seat a tire on the bent rim. Only after that didn't work was he allowed to replace the rim. The tech did everything he could to get us going as fast as possible. But it involved two trips out to us over the rim issue instead of one.
COLT BThe employees at this location were very much welcoming , helpful, great customer service. Thanks to Sara, Dectrex and Jess, made us feel like family.
Lori T👍👍 Keep it up!!! Great job U-HAUL
Michae GEverything it’s perfect service and friendly
LUIS RJesse was a LIFE SAVER! Literally couldn't have done this without her! She answered the door almost 30 minutes passed close, helped us so much. We were about an hour and half away from home p and had never done an over the phone pickup before.
Aidan BThe staff person did not check & verify that the trailer was connected properly. As a result the hitch pin fell out. Thankfully I was only driving about 25 mph and the chains maintained the connection to my vehicle. This created a lot of unnecessary drama. This created a very dangerous situation. I cannot express how thankful I am that no one was hurt or killed by this incident. I had a cousin killed in a very similar 2 years ago. i was not able to complete my task that day. I did however complete it the next morning.
GEORGE BNothing was explained, i was literally in there 5 minutes and came out with truck keys in my hand. We had to tell him that the truck was on half a tank, last customers left something in back. Yea I will never use this uhaul location again. Also uhaul customer service is poor as well.
NATASHA HGreat customer service and care!!
GREGORY FGreat customer and professionalism!!!
GREGORY FGreat customer service!!!! Brand new equipment !!!! I would definitely recommend Empire Storage Crandall LLC
ORDONTAE BI dropped off after hours.
Danna WNothing! Everything was great.
DANIAL MGreat service and than you for everything
CLAUDIA PVery convenient location. Will use again when the need comes along Thanks to Kristen.
MARIO MNo issues, fast processing and equipment return.
Brody CEverything was perfect and easy
KENNETH ZThe staff was great and very helpful
tony kThe only possible issue I see with this location is the size. The location is small, but customer service is good.
Orlando SThe staff was friendly and helpful. The location is new, so everything was clean and inviting. Both my pickup and return were smooth and easy.
Russell RWas over charged after I turned it in by 80
Tony VKristen and her team at this location were great! They were eager to assist & the process was a breeze.
Tyra CFast and friendly service.
Travis HI rented the small truck , but didn't verify if it had a ramp. It didn't have one when I got to where I was going. SO IF YOU NEED A RAMP PLEASE CHECK BEFORE THE THE PLACE !!!
Danna WAll good
Brent LThis location needs to not rely on satellite internet as it's not reliable especially in a thunderstorm as we were having. This made getting the U-Haul system online difficult. Also, U-Haul needs to be consistent between locations. Most locations perform the trailer hookup and ensure it is safe, this location required me to do everything. Finally, this location should have Sunday hours. I needed the trailer for Sunday morning, so I picked it up Saturday evening with an after hours drop-off and was charged for two rental periods. With all of this, I should have just performed the rental from my usual location but this one was more convenient and new so I gave it a shot.
Jasen H